User Experience Research-Practice Interaction Keith Instone #UXRPI instone.org/uxrpi-connectingdots 1
Aug 17, 2014
User Experience Research-Practice
InteractionKeith Instone
#UXRPI
instone.org/uxrpi-connectingdots
1
Keith Instone @keithinstone #UXRPI2
BGSU Computer science → HCI (research)
Web usability → LIS → IA (practice)
IBM (practice) → UX
Strategic UX consulting
Keith Instone @keithinstone #UXRPI3
The Disciplined Designereducators.aiga.org/the-disciplined-designer
[INFORMATION ARCHITECTURE][USER EXPERIENCE] [INTERACTION DESIGN]
Keith Instone @keithinstone #UXRPI4
From Don’t Make Me Think, Steve Krug
Keith Instone @keithinstone #UXRPI5
Keith Instone @keithinstone #UXRPI6
Keith Instone @keithinstone #UXRPI7
Keith Instone @keithinstone #UXRPI8
Research:the higher authority for a
practitioner
Keith Instone @keithinstone #UXRPI9
Research Design Development
Research Practice
Keith Instone @keithinstone #UXRPI9
Research “User”Research
Design Development
Research Practice
Keith Instone @keithinstone #UXRPI9
Research “User”Research
Design Development“Scientific”Research
Research Practice
Keith Instone @keithinstone #UXRPI9
Research “User”Research
Design Development“Scientific”Research
Research Practice
Similar methodsDifferent goals
Keith Instone @keithinstone #UXRPI10
Keith Instone @keithinstone #UXRPI10
Keith Instone @keithinstone #UXRPI11
Breadcrumb Navigation: Further Investigation of UsageBy Bonnie Lida Rogers and Barbara Chaparro (2003)usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/
The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions:
1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efficiency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the user’s mental model of the site structure?
Forty-five participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....
Keith Instone @keithinstone #UXRPI11
Breadcrumb Navigation: Further Investigation of UsageBy Bonnie Lida Rogers and Barbara Chaparro (2003)usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/
The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions:
1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efficiency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the user’s mental model of the site structure?
Forty-five participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....
Keith Instone @keithinstone #UXRPI11
Breadcrumb Navigation: Further Investigation of UsageBy Bonnie Lida Rogers and Barbara Chaparro (2003)usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/
The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions:
1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efficiency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the user’s mental model of the site structure?
Forty-five participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....
Keith Instone @keithinstone #UXRPI12
Keith Instone @keithinstone #UXRPI13
How Do Users Really Hold Mobile Devices?Steven Hooberuxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php
I’ve carried out a fresh study of the way people naturally hold and interact with their mobile devices.
For two months, ending on January 8, 2013, I—and a few other researchers—made 1,333 observations of people using mobile devices on the street, in airports, at bus stops, in cafes, on trains and busses—wherever we might see them.
Keith Instone @keithinstone #UXRPI13
How Do Users Really Hold Mobile Devices?Steven Hooberuxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php
I’ve carried out a fresh study of the way people naturally hold and interact with their mobile devices.
For two months, ending on January 8, 2013, I—and a few other researchers—made 1,333 observations of people using mobile devices on the street, in airports, at bus stops, in cafes, on trains and busses—wherever we might see them.
Keith Instone @keithinstone #UXRPI14
What the $%&#*! is RESEARCH anyway?
Is there value in separating types of research?
Wikipedia typesscientific (hypothesis testing)humanities (historical/context)artistic
Karel’s typespractical: improve a product, servicepractice-based: find patterns in small groupsacademic: generate & validate knowledge
Keith Instone @keithinstone #UXRPI15
If you are a user experience practitioner:
What do you wish you had a “scientific” answer to?
Have you tried to find these answers in the research literature?
Roadblocks?Successes in applying to your practice?
Keith Instone @keithinstone #UXRPI16
If you are a researcher:
What is the value of engaging with practitioners for you?
Any examples where your research got better because of interactions you had with practitioners?
Keith Instone @keithinstone #UXRPI17
What should students be taught about research to better prepare themselves for the practitioner world?
Keith Instone @keithinstone #UXRPI18
Research culture
“Publish or perish”Answers narrow questions
Open sharingExperimentation
Corporate culture
“Produce or perish”Wants broad answersStrategic advantage
Fear of failure
Keith Instone @keithinstone #UXRPI19
Research culture
“Publish or perish”Answers narrow questions
Open sharingExperimentation
Corporate culture
“Produce or perish”Wants broad answersStrategic advantage
Fear of failure
HCI research culture
Publish for researchersExpanding field
Status within academia
UX practice culture
No time for researchRapidly evolving practice
Status within corporations
Keith Instone @keithinstone #UXRPI20
Research culture
“Publish or perish”Answers narrow questions
Open sharingExperimentation
Corporate culture
“Produce or perish”Wants broad answersStrategic advantage
Fear of failure
HCI research culture
Publish for researchersExpanding field
Status within academia
UX practice culture
No time for researchRapidly evolving practice
Status within corporations
Communication
Little shared languageSpeed-of-operation differencesFinding (time for) each other
Fragmented professional organizationsMapping “answers” to “questions”
Keith Instone @keithinstone #UXRPI21
Research culture
“Publish or perish”Answers narrow questions
Open sharingExperimentation
Corporate culture
“Produce or perish”Wants broad answersStrategic advantage
Fear of failure
HCI research culture
Publish for researchersExpanding field
Status within academia
UX practice culture
No time for researchRapidly evolving practice
Status within corporationsKnowledge
No shared knowledge baseHard to organize research for practical use
Multi-/inter-disciplinary
Communication
Little shared languageSpeed-of-operation differencesFinding (time for) each other
Fragmented professional organizationsMapping “answers” to “questions”
Keith Instone @keithinstone #UXRPI22
Research culture
“Publish or perish”Answers narrow questions
Open sharingExperimentation
Corporate culture
“Produce or perish”Wants broad answersStrategic advantage
Fear of failure
HCI research culture
Publish for researchersExpanding field
Status within academia
UX practice culture
No time for researchRapidly evolving practice
Status within corporations
Education
Position of UX within academiaAmateur professionals
Competing with business for training
Knowledge
No shared knowledge baseHard to organize research for practical use
Multi-/inter-disciplinary
Communication
Little shared languageSpeed-of-operation differencesFinding (time for) each other
Fragmented professional organizationsMapping “answers” to “questions”
Keith Instone @keithinstone #UXRPI23
Keith Instone @keithinstone #UXRPI24
Keith Instone @keithinstone #UXRPI25
Keith Instone @keithinstone #UXRPI26
Karel van der Waarde
Keith Instone @keithinstone #UXRPI27
Which problem statements resonate with you?
Do you have more to add? (Draw me a picture!)
Keith Instone @keithinstone #UXRPI28
Sharon Poggenpohl
Keith Instone @keithinstone #UXRPI29
New discipline: Translational Developers/EngineersDon Norman
“Stop pretending that researchers and practitioners speak the same language”
Abstractions of Research
Practicalitiesof Practice
ResearchFindings
Language of Development
& Business
Issues to Address with
Research
Needs of Business
Keith Instone @keithinstone #UXRPI30
Keith Instone @keithinstone #UXRPI31
Keith Instone @keithinstone #UXRPI32
Keith Instone @keithinstone #UXRPI33
Keith Instone @keithinstone #UXRPI34
Keith Instone @keithinstone #UXRPI35
Hubs of activities: People, places (physical, virtual) and events
Publishing: Better communication of research to practitioners (bite-sized, comics, co-authoring)
Higher education: Team teaching, multi-disciplinary projects in school
Influence decision makers: Grant funders & executives (to get at root causes of gap)
Keith Instone @keithinstone #UXRPI36
From uxdesignpractice.com
Keith Instone @keithinstone #UXRPI36
From uxdesignpractice.com
Keith Instone @keithinstone #UXRPI36
From uxdesignpractice.com
Keith Instone @keithinstone #UXRPI37
Which solutions/ideas resonate with you?
What is your community doing well that others can learn from?
Keith Instone @keithinstone #UXRPI38
How does collaboration happen across disciplines & professions?
My view: Treat it as a design project
Let’s Connect the Dots to improve the interaction between research & practice!
Keith Instone @keithinstone #UXRPI39
Thanks!
Keith [email protected]
@keithinstoneinstone.org
#UXRPI