Unified Healthcare Solutions - ADTRAN Unified Communicati… · Unified Healthcare Solutions Unified Communications Healthcare Unified Communications for Healthcare With healthcare

Smart Solutions for a Connected World.

UnifiedHealthcareSolutions

Unified CommunicationsHealthcare

Unified Communicationsfor HealthcareWith healthcare costs continuing to rise, healthcare

providers are searching for potential savings. The

move to automation for patient interaction offers

a significant cost reduction opportunity. ADTRAN’s

NetVanta® Unified Communications (UC) solutions

help healthcare operations, both large and small,

improve the efficiency of patient interaction and

care with benefits such as:

• Sending health alerts automatically

• Streamlining after-hours contact

• Automating appointment reminders

• 24/7 self-service patient hotline

NetVanta Unified CommunicationsNetVanta UC software solutions from ADTRAN®

enable healthcare providers to drive productivity

and improve responsiveness.

NetVanta UC solutions provide:

• Windows-based VoIP telephony and legacy PBX integration

• Simple, centralized administration using Microsoft Active Directory®

• Calls, messages and notifications, when and where employees need them

• Back-office integration tools that link it all together

• Reduced costs and complexity

• Automated and streamlined functionality

Business

IP Business Gateways forTrunking and Hosted VoIPwith IP PhoneNetVanta 6355 and IP 700 Series

Fixed-port Access RoutersNetVanta 3100 Series

Wireless Access PointNetVanta 150

Multiservice Access RoutersNetVanta 3448, 1335

Modular Access RoutersNetVanta 3000, 4000, 5000 Series

IP Communications Platformwith IP PhonesNetVanta 7100, 7060 and IP 700 Series

Ethernet SwitchesNetVanta 1200, 1500 Series

ADTRAN believes the information in this publication to be accurate as of publication date, and is not responsible for error. Specifications subject to change without notice. ADTRAN and NetVanta are registered trademarks of ADTRAN, Inc. and its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. Five-year warranty applies only to products sold in North America.

ADTRAN products may be subject to U.S. export controls and other trade restrictions. Any export, re-export, or transfer of the products contrary to law is prohibited. For more information regarding ADTRAN‘s export license, please visit www.adtran.com/exportlicense

24/7 Self-service Patient HotlineAdministrators and nurses in many healthcare practices spend hours

of their days booking appointments, retrieving patient information and

relaying test results. ADTRAN’s NetVanta UC solutions can automate

these typical “search and speak” tasks, while providing a higher level

of access, security, and accuracy of information for patients. Utilizing

UC functionality also frees up office administration time for other time-

sensitive tasks.

Benefits of 24/7 call service with UC are:

• Quick Return on Investment (ROI) with user-friendly set-up

• Provide a consistent experience for patients

• Reduction in future administrative costs

After Hours HotlineDoctors’ offices and health clinics have long offered after-hours

access for patients in need. These services are typically provided

through expensive third-party answering services. This type of service

can create delays and introduce the potential for human error

when leaving messages and tracking doctors on-call. NetVanta UC

is changing that. NetVanta UC solutions can be implemented as an

automated after-hours emergency hotline providing patients with emer-

gency 911 options, electronic message service, or escalation until a

call is acknowledged by an on-call doctor.

This solution:

• Can be implemented into both existing and new phone systems

• Will reduce the potential for processing errors

• Reduces costs associated with third-party services

Automatic Appointment RemindersAppointment reminders are a labor-intensive daily exercise for doctors’

offices and health clinics. The time required to pull the list and manu-

ally dial each patient could be better utilized for other tasks. With

NetVanta UC, outbound calls can be automated, programmed to

re-queue unanswered calls, and present patients with options like

rescheduling, if needed.

The benefits of this scenario include:

• More efficient use of staff’s time, addressing only patients who need to change their appointments

• Improved patient-practice relationships

• Ability to perform reminders at night with no staff requirement

EN1438A June 2010Copyright © 2010 ADTRAN, Inc. All rights reserved.

ADTRAN is an ISO 9001, ISO 14001, and a TL 9000 certified supplier.

TL19.1270

Learn how to take your communication capabilities to the next level with ADTRAN’s NetVanta Unified Communications atwww.adtran.com/uc_doc