UKLUG 2012 - Uffe's keynote

©2012 IBM Corporation

Back to the Future … UKLUG / Cardiff, 3rd September 2012, Uffe Sorensen


© IBM Corporation 2012. All Rights Reserved.

The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.All references to Greenwell and Renovations and other data used in pictures of product user interface refer to fictitious companies and are used for illustration purposes only.

Opinions expressed in this presentation are entirely my own and not representative of formal IBM policies or opinions.


IBM and The Perfect Storm …

●Microsoft …●OS/2 …●OfficeVision …●Lou Gerstner ...



$1,000,000,000,000 and What Did We Get? $1,000,000,000,000 and What Did We Get?

http://books.google.com/books?id=gRcEAAAAMBAJ&pg=PA38&lpg=PA38&dq=lotus+notes+agent+of+change+idc+1994&source=bl&ots=KAClndPGyI&sig=lDMjhLkRDtAt7mlRoBIT1h1oNQQ&hl=en&ei=huOmTe2FI5CzhAfe0fTXCQ&sa=X&oi=book_result&ct=result&resnum=1&ved=0CBMQ6AEwAA#v=onepage&q&f=false


Notes begins …

International Data Corporation (1994). Lotus Notes: Agent of Change: The Financial Impact of Lotus Notes on Business, IDC Special Report


Early growth years …

56M

IBM acquisition


1Q97 2Q97 3Q97 4Q97 1Q98 2Q98 3Q98 4Q98

4.13 4.14 4.15

4.51 4.52 4.53 4.54 4.55 4.56 4.57

4.6 4.61

5.0 5.1 5.2 5.3

Domino Release Domino Release ScheduleSchedule


A new Millennium …

IBM acquisition




Steady, now …

IBM acquisition



The Workplace Years …

● “Cold dead fish”

● IBM Lotus Instant Messaging & Web Conferencing

● IBM Lotus Team Workplace

● IBM Lotus Domino Document Manager

● …

[ No worries: We fixed all of that and came out with a better solution in the end ! ]


The Hannover release - son of WorkPlace ...

IBM acquisition

“Hannover” release – the integration client


© 2009 IBM Corporation

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ND going Social – Project Vulcan …

IBM acquisition

“Hannover” release – the integration client



A well known history ...

● Many leading businesses were early adopters of productivity tools for business professionals Situational apps / Rapid Application Development tools Collaborative client/server applications “Groupware”

● Evolved in parallel with back-office automation and IT consolidation onstandard software for ERP


So, where are we now ...

● E-Mail, Calendaring, IM recognized as essential business instruments ...● MS fighting to maintain restrictive desktop document paradigm …

SW licensing practices ...● User driven Groupware / app.dev. got industrialized and consolidated in the IT org ● The tippers from the early adopters are now elsewhere in the org or retired …● M&A created an intricate maze of diverse

capabilities and platforms …● Consolidation and migration projects extremely

expensive in direct capex/opex, lost productivity …-and- stifling innovation while on-going ...

● Everyone need to break the mold


Knowledge work has changed Workforce demographics have changed

Collaboration itself has changedClient expectations have changed

● Work has become increasingly collaborative● Decision making is increasingly social

(“group think”)● Knowledge Management is back!● The volume of information is staggering and

growing rapidly

“By 2014, 50% of all employed people will be Millennials”

● Greater emphasis on web-delivered clients to lower client-side delivery costs

● Hybrid delivery architecture to provide choice and lower cloud transition risk

● Mobile as a first-class client

Source: http://www.carrierevolution.com/articles/164687/millennials-50-of-workforce-by-2014/

● While not directly relevant to business, we must learn from their adoption


The rise of the networked enterprise:Web 2.0 finds its payday

Emergence of the 5th wave …


Major businesses from all industries are adopting new paradigms for collaboration - “social software” is growing …● IBM uniquely embracing and integrating the existing layers of capabilities for maximum ROI● Investing in innovation and leveraging people● Not wasting money on converting existing paradigms from one platform to another● Ex: Global communities of engineers for sharing

best practices and drive innovation rather than replacing one “mail box” with another “mail box” …

● Just like Notes in the first place - but for the entire extended enterprise !!


Bringing social tools into the enterprise

• 155 million tweets sent via Twitter each day

• More than 7 billion pieces of content shared each week on Facebook

Find and share information instantly

Rise of social networking and mobile devices

People are empowered like never before

• Social networking accounts for 22% of all online time

• Smartphone and tablet shipments now outpace PCs

• 37% of US IT workers are using technology they master first at home, then bring to work

• 64% of GenY download unauthorized applications at least once a week to get their job doneSource: Forrester: Forrsights Workforce Survey 2011

Source: Facebook, 2011Source: Nielsenwire, 6/1/2010, Morgan Stanley


Traditional roles and processes across the business network are evolving, forever changing the way organizations operate

leading the conversations that define brands

self-forming teams around fast moving opportunities

becoming on-demand extensions of the enterprise

As barriers between people disappear, organizations are learning to tap into collective intelligence, advocacy, and distributed talent to drive

business results.

Employees Customers Partners


How this CIO Helped Bayer Become Social … http://www.forbes.com/sites/markfidelman/2012/05/28/how-this-cio-helped-bayer-become-social/

Ironically, people are talking again: … like social media has humanized the relationship between employees, where email did not....

They find experts faster and more efficiently ...

Employees share a lot more information – “It’s Culture Changing”: … Employees now better understand the organization’s mission and the projects that support it.

One place where knowledge and people can connect …

The Power of the crowd …

Executives are more accessible ... “My team knows if they want to have a quick answer for me then they post something on my board and then usually within a few hours they get a response.” … question and answer become more visible and searchable …

Kurt De Ruwe,CIO, Bayer Material Science

©2012 IBM Corporationhttp://www-935.ibm.com/services/us/en/c-suite/ceostudy2012/#partnering


● A look at some of the near term deliverables …

● Notes/Domino/iNotes 8.5.4 SE

Public BETA (based on CD6) expected in mid-Nov 2012

Targeting GA 1q2013

2q2013 SE "Update Pack" -- continued investment and injection of Social and Embedded Experiences enhancements

● Connections Mail (C4)

Announcement of Connections Mail -- Sep 2012

Note: These are not committed plan elements, but targets – all subject to change !

PROFILES: Search and Status updatesUpdate yours and View others in your network

Drag and drop to upload and share new FILES content links


Updated “Discover” pageBecome an expert user, faster with new look-and-feel home page


New “Updates” page


Consistent contextWork more efficiently through a completely integrated user experience that brings information to you through aggregation and embedded experiences

Integrated navigation

Updated styles, fonts, UI, icons, spacing, etc.

Simplified dates


Embedded ExperiencesEnables you to work faster and smarter by avoiding context switching and infusing socially oriented collaboration capabilities

Download or preview the file directly from your mail

See latest and add additional commentsNo longer need to open a

message and click on a link to get the actual document or updates

Categorization by date helps make email easier to manage


Embedded Experiences (cont.)

Embedded Experiences ease transient interactions within mail and other applications


“Rolling Calendar” view (additive weeks)

“Weekly Planner” view


iNotes 8.5.4 Social EditionMail

Simplified dates

Navigation bar – better integration with portfolio services

Dark UI – updated styles, fonts, icons, use of space, etc.

Widgets sidebar panel- Google Gadgets- Drag & Drop

Embedded preview experience


iNotes 8.5.4 Social EditionLive Text

Live names


iNotes 8.5.4 Social EditionCalendar view

Dark UI – updated styles, fonts, icons, use of spacing, etc.

Simplified entry colors

Conflict indicator

Unprocessed “Ghosted” meetings


iNotes 8.5.4 Social EditionCalendar forms

New Scheduler widget- Dynamically drag time- Checkboxes to add/remove- Similar to Notes New invitation form

“You are available at this time“simplified and expandable

Add room expands to provide entry field

New simplified but expandable layout


iNotes 8.5.4 Social Edition enhancements (cont.)

● Import .CSV contacts

● Insert .PNG images in rich text editor


Domino 8.5.4 Social Edition enhancements

● SAML support (1.1 and 2.0)

● SHA-2 support for S/MIME

● OAuth credential store

● Database Management Tool

All-in-one performance of database maintenance tasks: e.g., compact, index updates, etc.


Adding Social Capabilities to XPages

● Wrap XPages as OpenSocial gadgets Allows XPages to participate in Embedded Apps

● New data sources to access any XML and JSON REST services New Connections dedicated data sources (Communities, Profiles...) New data source and libraries to deal with the Activity Streams

● New controls to deal with the public social networks Connect to SmartCloud Engage, Dropbox, Facebook, Twitter...

● Seamless handling of authentication/authorization mechanisms Supports single sign-on, OAuth, Basic Authentication...

● XPages Social Enabler available now on OpenNTF See the introduction video:

http://www.openntf.org/blogs/openntf.nsf/d6plinks/NHEF-8M5CNA

http://www.openntf.org/blogs/openntf.nsf/d6plinks/NHEF-8M5CNA


IBM Lotus Notes Application Player

● Objective: Address key gap in adopting an enterprise web strategy

● Two options: “No need to replace those cabinets, just reface them” Either through plug-in or XPages modernization

● Plug-in result: Applications run in a browser with no modification!

● Lightweight install, similar to other plug-ins in size, deployment time and configuration requirements

● Minimal limitations: Windows only, for now at least Not designed to support mail template, rather, to work in conjunction

with iNotes Firefox and IE along with Citrix, in first release






The future of mail is social

IBM Connections Mail is the evolution of collaboration and messaging Not a product – a service you can tap into wherever you are

Brings all your interactions together in one place – mail, social homepage, communities, centralized/shared information, business applications and processes

Accessible from anywhere – using your device of choice

Tailored to you and your device

Evolved capabilities Simple – intuitive and easy to use

Integrated – find what and who you need in one place, without switching between applications

Social – the familiarity of e-mail in the context of a social networking experience

Secure – mitigates security risks

“Very soon, you won't be able to see email and social networking separate. Email will not die, it will in fact have more flavour and will be more integrated." -- Neha Gupta, senior research analyst, Gartner


Connections Mail – Sep 2012 in C4

● Connections Mail moves activities previously conducted in the inbox across social communities

● Shifts the focus and orientation to a people-centric approach rather than document-centric; from “sending” to “sharing”

● Integration of social capabilities within the business process promotes uptake of social tools

● Improved use of contacts and people in your social network● Promotes access to current data so business decisions are not made

with outdated information● Over time, Connections Mail connects the user to just the

conversations and content they need● Delivers an environment where information you need finds you,

rather than you having to find information● Available for both Domino and Exchange messaging server

environments


IBM Connections MailBeing in mail without being in mail

● Access your inbox without being in mailDistinguish unread email messages

Click “star” to mark for follow-up

Key triage actions and additional line of snippet information reveals on hover: Reply, Reply to All, Forward or Delete


IBM Connections MailMail compose...

Progressive disclosure for “Cc” and “Bcc” fields

Spell-checking content

Rich text editor

Append signature

Integrated mail contacts and social network in type-ahead (including Profile pictures)

“Objectized” names


Why Social Mail is different...● Moves activities previously conducted in

the inbox to more appropriate repositories

● Social mail is multi-faceted ● Fosters richer and more productive

conversations, improves knowledge sharing, and creates broader and deeper relationships across a network

● Connects the user to just the conversations and content they need, rather than them wasting time finding it

● Instead of a process-oriented inbox, users of social mail enjoy an activity-oriented inbox – one that becomes their central hub to social activity


How Social Mail is different...● Addresses tangible email issues, such as

information overload, not real-time, etc. ● Moves the center of gravity for collaboration

out of the inbox to more appropriate modes of collaboration

● Makes the most of your people investment – skills, productivity, responsiveness

● Keeps you in context ● Integration of social capabilities within the

business process promotes uptake of social tools

● Negates the need for use of consumer grade tools

● Provides necessary tools to meet needs of changing demographics of the workforce


Connecting Collab.AppsCommunicatinge-Mail, Calendar

Domino Mail Services

XPagesServices

SametimeServices

ConnectionsServices

Zero-Install Web AppsInstallable Mobile Apps

Mail Calendar

SocialMeetings

UC XPages, Portlets, Mail, Calendar, Contacts, Chat, Meetings, Files, Blogs, Wikis, Forums, Activity Stream ...

Notes Rich Client

XPages, Portlets, Mail, Calendar, Contacts, Chat, Meetings, Files, Blogs, Wikis, Forums, Activity Stream ...

Activity Stream

Aggregation Services

Emerging Social Business components …


Thank you !Спасибо !

Merci !Gracias !

[email protected]

@uffesorensen#ibmsocbiz

usorensen

شكرا

UKLUG 2012 - Uffe's keynote

Technology

ibm products

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agent of change

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essential business instruments

future product

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