TWI Summit 2013: TWI on a Global Scale

Help me,

help you!*

*from ”Jerry Maguire” – the locker room scene

Twitter #TWIsummit @BtP_TWI

TWI on a Global Scale

It’s time to roll up your sleeves!

Overall learning objectives

• How to build a global TWI implementation

project plan, with strong local ownership.

• How to develop a global training organization

• How to ensure local ownership of your global

standards

Agenda

• From idea to global roll-out

• Developing a global training organization

• Global standards with local ownership

• Q&A

From idea to Global roll-out

From idea to global roll-out- The burning platform

John Vellema Founder of Business Through People

First ScenarioA. Need to ramp up new production sites

B. No process, concept or organization to transfer knowledge

and skills to new locations

Second ScenarioA. Our diffrent production site has big variation

B. No process, concept or organization to develop, sustain and

improve our global standards, with local ownership

From idea to global roll-out- The burning platform

From idea to global roll-out

In a way that is effectiveand does not compromise with safety and quality

- The burning platform

From idea to global roll-out- Overall Approach

Gap

Competencies

Organizational

Objective

From idea to global roll-out-The over-all project plan

Set UpRunPilot

ProjectRoll Out

From idea to global roll-out-The Pilot Project

Global Prepartion Local AnchoringPreparationLocal trainerTrain new standardProcess confirmation

PreparationGlobal Trainer team

Develop training& Work Standard

From idea to global roll-out- Same global organization

Global Job Trainer

Training Coordinator

Global Job Trainer

Training Coordinator

Global Job Trainer

Training Coordinator

LEAN HR Consultant

From idea to global roll-out-Global workshops and local homework

welcome

bienvenidos

From idea to global roll-out-Development of training and work standards

Global knowledge sharing process, when developing the Job

breakdowns.

Example:

We need to mount all 4 bolts when mounting the mould? We

can NOT only mount 2…

Tacit Know-How – Pure Gold!

How much should we tighten the bolts, when mounting the mould?

Our bolts will break! They are made of bad quality!

Roll Out

From idea to global roll-out-The over-all project plan

Set UpRunPilot

ProjectRoll Out

Roll Out

From idea to global roll-out- Learnings

• Preparation is the key

• Huge motivation for developing the best training and

work standards

• A lot of cleaning up from a historical perspective

• Uncertainty will be minimized when doing the

workshops

• From global work to local anchoring

Developing a global Training organization

Developing a global training organization- The Job Training Organization

Training Coordinator Technical Writer

Global Job Trainer Local Job Trainer

Work Force

Developing a global training organization- From Selection to Evaluation

Selection process

EvaluationDevelopment

{Process supported by LEAN HR Consultants}

Developing a global training organization- How to spot the trainer talent

Selection process

LEARNABLE SKILLSPERSONAL CHARACTERISTICS

Source: Toyota talent

- How to spot the trainer talent

PERSONAL CHARACTERISTICS

• Willingness to learn• Adaptability and flexibility• Caring and concern for others• Patience• Persistence• Taking responsibility• Confidence• Questioning nature

Source: Toyota talent

There, there Buddy.

Selection process

Developing a global training organization

- How to spot the trainer talent

LEARNABLE SKILLS

• Observation and analysis ability• Communication skills• Attention to detail• Job knowledge• Respect of fellow employees

Source: Toyota talent

This is how youuse a wrench

Selection process

Developing a global training organization

- How to spot the trainer talent

Interview

Focus on behaviors/skills/attitudes

Practical exercise I

Focus on observing/analytical skills/communication

Practical exercise II

Focus on instruction skills; confidentiality in trainer role, adjustment of trainer style with the “trainee”, etc.

Source: Toyota talent

Selection process

Developing a global training organization

LEAN HR ConsultantsTrain the trainer within the above mentioned courses

English

Culture Understanding

Job Instruction

Job Relation

Work Standards

Personal

Characteristics

Learnable

Skills

- Carreer Path and the Supporting Compentencies

Personal

Characteristics

Learnable

Skills

Skilled Worker

Job Instruction

Job Relation

Work Standards

Personal

Characteristics

Learnable

Skills

Local Job Trainer

Global Job TrainerProcess confirmation

English

Job Instruction

Job Relation

Work Standards

Culture Understanding

Personal

Characteristics

Learnable

Skills

Training Coordinator

Development

Developing a global training organization

- Job Relations and Job Instruction as Core ConcpetsDeveloping a global training organization

Development

Appreciative feedbackTWI

Job Instruction

TWIJob Relations Coaching

eLearning

Classroom training

...

Cultural understanding

...

Coaching

- Culture understanding & English skillsAbove

Below

Developing a global training organizationDevelopment

- Evaluation processDeveloping a global training organization

This is how you use a wrench

1. Practice 2. Graduation

3. Training work force 4. Quarterly evalution

This is how you use a wrench

This is how you use a wrench This is how you

use a wrench

Evaluation

- Learnings

• A good and systematic selection process will ensure the right

foundation

• Job Instruction provides trainers with a solid method – the

backbone of the trainers toolbox

• Trainers highly motivated to learn about themselves and others –

and reflect on their own role as a trainer

• Good investment with TWI train-the-trainer modules certifications

(creating a standard for the LEAN HR consultants)

• Global Job Trainer is a complex role and therefore needs support

for longer periodes than the local trainer• Technical writer – essential support function

Developing a global training organization

Global Standards Local Ownership

Global standards with local ownership- Local CI Process

Trai

nin

g f

low

Improvement flow

Global standards with local ownership- From local improvement to global anchored

Validatedimprovemen

t within- Safety

- Quality- Cost

- Delivery- People

Global Trainer

Global standards with local ownership- From local improvement to global anchored

• Weekly video conference• Minimum two Face-to-Face per year

Q&AExcuse me I Have a question