TURISZTIKA ISMERETEK ANGOL NYELVEN EMELT SZINTŰ …dload.oktatas.educatio.hu/erettsegi/feladatok_2017tavasz... · 2017. 5. 23. · just summer programmes, as guests are equally welcome

Turisztika ismeretek angol nyelven emelt szint Javítási-értékelési útmutató 1711

EMBERI ERŐFORRÁSOK MINISZTÉRIUMA

TURISZTIKA ISMERETEK ANGOL NYELVEN

EMELT SZINTŰ ÍRÁSBELI VIZSGA

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Turisztika ismeretek angol nyelven Javítási-értékelési útmutató emelt szint

1711 írásbeli vizsga 2 / 20 2017. május 17.

Guidelines for evaluating the performance of examinees (for correcting teachers)

Dear Evaluating Colleague, During the correction of the written examination papers, please take the following into account: 1. Answers provided in the correction-evaluation guide can only be awarded the points indicated. a) Maximum points can only be awarded for perfect solutions without any errors. b) Certain questions require the examinee to provide examples or characteristics, and the

points awarded are proportionate to the number of such examples or characteristics provided. No additional points may be awarded, even if the examinee has listed more than required.

c) The indicated points can only be broken down further if specifically indicated. Resulting points may only be whole numbers.

d) During correction, all partial points awarded for partial solutions, as well as all errors and mistakes have to be indicated and marked.

e) Solutions corrected by the examinee for certain – e.g. test – questions can only be accepted if the examinee has clearly marked their final answer.

2. The examinee may use a calculator for calculation questions, but must indicate the following for each auxiliary calculation:

- - the name of the data or indicator calculated, - - the method of calculation (the mathematical operation written using the available data), - - the result with the corresponding unit of measurement.

a) The points due for the various auxiliary calculations must also be awarded if the examinee has merged or separated certain steps, or has performed calculations differently. The examinee may perform the auxiliary calculations in a different order than what is shown in the evaluation guide.

Have a successful evaluation!



1. Complete the following statements with the correct term. 2 points

a) Attraction is the changing, shaping and development of destination features that appear to guests as travel motivation. (1 point)

b) Temporary visitors that spend less than 24 hours at their destination are called same-

day visitors. (1 point) Terms different to the above, but which have the same meaning may also be awarded 1 point each, provided their content is the same as the above. A maximum of 2 points may be awarded. 2. What do the following terms mean? 3 points

Discretionary income: the amount of an individual’s income left after basic needs and personal necessities have been satisfied, which the individual is free to spend on other things. (1 point)

Market segment: a relatively homogenous market section or customer group which shows unique demand-related features and characteristics. (1 point)

Price: The counter-value of a product or service expressed as money. (1 point)

Solutions with different wording to the above, but which are correct in terms of content may also be awarded 1 point each. A maximum of 3 points may be awarded.

3. List the 5 elements of the tourism package. 5 points • transport service • accommodation • board • programmes • guided tour

Each correct term may be awarded 1 point. A maximum of 5 points may be awarded. 4. List three basic characteristics of low-cost airlines. 6 points

• they specialise only in passenger transport • the prices advertised only include passenger transport fares, all other services

are sold for a surcharge • they operate identical airplane types, thus reducing servicing and maintenance

costs • the objective is to spend as much time in the air as possible (maximum

utilisation of flight time) • they only fly to high-traffic destinations, thus ensuring certain passenger

numbers • they typically use secondary (smaller, cheaper) airports • they only sell tickets online, thus eliminating office costs and expenses

Each correct characteristic is worth 2 points, for a maximum of 6 points. Characteristics different from the above, but correct in terms of content may also be awarded 2 points each.



5. Which Hungarian national park do the following statements refer to? 3 points

a) It is one of Hungary’s limestone mountains. Its unique attractions include the St.

Stephen Dripstone Cave and the Ipolytarnóc Fossils Protected Area. Its most popular hiking destination is Lillafüred. Answer: Bükk National Park (1 point)

b) Hungary’s only bat museum is located here in Abaliget. The Zselic Starry Sky Park has the lowest level of light pollution, and visitors can observe the wonders of the night sky with guidance provided by astronomers. Answer: Duna-Dráva National Park (1 point)

c) The educational paths and study trails within the national park take visitors to sand dunes and hayfields. The Bugac Shepherds Museum presents the life of shepherds. Answer: Kiskunság National Park (1 point)

It is also acceptable if the examinee omits the “National Park” section from the full name. 6. Pair up the following terms. 3 points

1. low cost flight a) sunflower 2. script b) exchange rate 3. rural accommodation c) low-cost (budget) airline 4. MICE d) tour guide 5. currency exchange e) package tour 6. tour operator f) incentive travels

1. 2. 3. 4. 5. 6. c d a f b e

Correct pairs are worth 0.5 points each. In the case of an odd number of correct solutions, the correcting teacher should round down. A maximum of 3 points may be awarded. 7. Of the wine regions listed below, underline the ones primarily known for red wines.

3 points Tokaj wine region Eger wine region Villány wine region Balaton-felvidék wine region Szekszárd wine region Nagy-Somló wine region

All correctly underlined regions are worth 1 point. In the case of more than three underlined regions, the points awarded must be reduced by the number of excess regions selected. E.g. in the case of four underlined regions, one point is deducted from the 3 points awarded (3 - 1 = 2) for the excess answer.



8. Identify the building in the picture and answer the following questions. 5 points

Where is the building located? (1 point) Ják What architectural style was it built in? (1 point) Romanesque This style was typical in Hungary in which centuries? (1 point) 11th–13th century Any century within the above period may also be accepted.

Source: http://tudasbazis.sulinet.hu/hu/muveszetek List four features/characteristics of the given architectural style. • embrasured doorways and portals • twin-windows • small, port-hole-like windows • thick, dense walls • fort-like appearance • basilical church structure • mural decorations • dense columns

All correct architectural style characteristics are worth 0.5 points each, for a maximum of 2 points. In the case of an odd number of solutions, the correcting teacher should round down.

9. Which tourism region are the following attractions located in? Write the name of the corresponding region next to the attractions listed. 3 points

a) Őrség Pumpkin Festival – Western Transdanubia b) Agria Summer Games (Eger) – Northern Hungary c) Hévíz – Balaton Only the above answers may be accepted for 1 point each.



Source: http://www.webfilmek.eu/index.php?oldal=150 10. List four different Hungarian architectural remnants, landmarks from the

Turkish/Ottoman era, along with the towns, settlements they are located. 4 points - Mosque of Pasha Qasim - Mosque of Pasha Yakovali Hassan with minaret – Pécs - Rudas Bath – Budapest - Rác Bath – Budapest - Király Bath – Budapest - Turkish Bath – Eger - Minaret – Eger - Minaret – Érd - Turkish well – Zsámbék - Tomb (türbe) of Gül Baba – Budapest - Tomb (türbe) of Idris Baba – Budapest - Turkish home - Siklós

Answers are worth 1 point each, for a maximum of 4 points. Any other examples deemed correct by the correcting teacher may be accepted.

The correcting teacher may also accept if the examinee merely lists the building type and the city it is located in, e.g. mosque - Pécs. Answers such as the one below cannot be accepted as separate answers: 3 minarets – Pécs, Eger, Érd.



11. Read the following text. 5 points

Balaton and Central Transdanubia showcased at Vienna Tourism Day Source: turizmus.com | 29 September 2016, Thursday 13:55 p.m. Held on Thursday at the Hungarian Embassy, the Vienna Tourism Day showcased the attractions of the Balaton and Central Transdanubian region. This marked the sixth edition of the industry event of the Austrian and Hungarian tourism sectors.

Speaking at the Tourism Day, Balázs Kovács, head of the Austrian representation office of Magyar Turizmus Zrt., said that in recent years, approximately 70 percent of participants reported specific deals concluded as a direct result of the event.

The event saw more than 20 Hungarian tourism associations and hotels and more than 50 Hungarian tourism experts present Hungarian tourism supply; with the Balaton wine region also presented in addition to tourism associations from Siófok, Balatonfüred, Zalakaros and Hévíz.

János Perényi, Hungarian ambassador to Austria, said that Austria is a key partner to Hungary not just politically and culturally, but economically as well. He added that Balaton is a familiar destination for Austrian tourists, but the Eastern Transdanubian region is less visited, even though this is where the Herend porcelain factory and county seat Veszprém are located.

Speaking to MTI, Balázs Kovács added that while 12 percent of foreign guest nights at Balaton are booked by Austrian travellers, only 3 in every hundred guest nights in the Central Transdanubian region are taken by Austrian tourists. He feels that inbound turnover can be further increased as substantial infrastructure developments are also expected at Balaton.

He stated that in the past, 120,000 Austrian guest nights were registered every year in Hévíz. The opportunity embodied by the Austrian market is well reflected by the fact that a 30 percent increase in turnover was observed among Austrian tourists as a result of a campaign promoting Hévíz which was launched in Austria in the spring.

He added that in the past 3 years, spending by Austrians in Hungary increased by 70 percent, 70-80 percent of which was for tourism purposes. In his view, the reason for this is that as service quality increases, more solvent tourists are also visiting the country.

Henrik Hoffmann, president of the Balaton Regional TDM Association, said that Balaton tourism has been revitalised, but the lake has become a typically domestic travel destination. He emphasised that by setting up the Hungarian Tourism Agency, Balaton can now be offered as a ‘product’, which could provide a breakthrough in reaching foreign markets.

Barbara Varga-Dani, head of Magyar Turizmus Zrt.’s Balaton Regional Marketing Office, said that 30 percent of guests at the Balaton region are foreign tourists, with the second highest number of guest nights spent by Austrian visitors. She emphasised that trips to Balaton are not just summer programmes, as guests are equally welcome from autumn to spring.



a) Decide whether the statements below are true or false. Mark your answer by placing an X into the appropriate column.

Statement True False More than two thirds of guests in the Balaton region are domestic visitors. X

There are more Austrian guests at the Balaton than in the Central Transdanubian region. X

The primary opportunity of the Vienna Tourism Day is meeting business partners and concluding contracts. X

The tourism campaign aimed at promoting Hévíz was only moderately successful. X

b) What does the abbreviation TDM stand for? Tourism destination management

Only the above answers may be accepted for 1 point each. A maximum of 5 points may be awarded.

12. The table below shows the changes in key indicators of inbound visitors and tourists to Hungary (2014 / 2015). 5 points

Name 2014 2015 Change % 2015/2014

Same-day visitors (thousand people) 33,844 34,029 +0.54 %

Tourists (thousand people) 12,140 14,325 or 14.315

+17.92 %

Total number of visitors (thousand people):

45,984 48,354 or 48,344

+ 5.15% or + 5.13%

Source: Hungarian Tourism Agency a) Enter the data missing from the table. Show your auxiliary calculations as well.

Round percentage values to 2 decimal places.

Change in the number of same-day visitors (%): (34,029 : 33,844) x 100 = 100,54%, change: +0.54% Total number of tourists in 2015 (thousand people): 48,354 – 34,029 = 14,325 or: 12,140 x 1.1792 = 14,315 Total number of visitors in 2014 (thousand people): 33,844 +12,140 = 45,984 Total number of visitors in 2014 (thousand people (48,354 ÷ 45,984) x 100 = 105.15% change: + 5.15% If the examinee calculated the number of tourists in 2015 using the % value, and has rewritten (changed) the Total in 2015 line (34,029 + 14,315 = 48,344), then the following solution may also be accepted: (48,344 ÷ 45,984) × 100 = 105.13%, change: +5.13%



b) What was the ratio of tourists (%) in 2015? (14,325 ÷ 48,354 × 100 = 29.62% or (14,315 ÷ 48,354) x 100 = 29.60 % (29.61%) or (14,315 ÷ 48,344) × 100 = 29.61%

All correct results are worth one point each, provided the examinee has also shown partial calculations. Correct results arrived at using calculation methods different to the above must also be given the 1 point due. A maximum of 5 points may be awarded. If no partial calculations are shown, no points may be awarded. 13. Below you can see the job descriptions of three jobs. Of the listed jobs and positions,

select the one corresponding to the given job description. 3 points

The hotel jobs and positions you can choose from are:

Front Office Manager, cashier, chief cashier, hotel concierge, chief concierge, bell captain, doorman, Food & Beverage manager, banquet/convention manager, waiter, directrice/floor supervisor, maid. a) Subordinated jobs and positions include the concierge, the doorman, the porter, the

bellboy, the hostess, the shuttle/transfer driver, business centre employees, the cloak-room attendant and the garage master. Their task is to supervise the listed jobs, as well as to organise and check task performance. They liaise with other hotel units (e.g. reception, cash desk, housekeeping, maintenance, restaurant). Answer: chief concierge (1 point).

b) They supervise, organise and monitor the hotel’s supply and service provision activity under the direct supervision of the general manager. Their scope of authority extends to all jobs and positions listed. As managers, they are responsible for drawing up and implementing the sales revenue, cost and profit plans of the hospitality department. They organise and operate trade and background processes. They determine and update the supply and services of hospitality units. In the interest of the efficient use of capacities, they strive to contract outside events, delivery opportunities and groups for the hospitality department. They flexibly modify prices and determine discount policy. They supervise menu compilation and related calculations. Answer: Food & Beverage manager (1 point).

c) They are employees in the Housekeeping section, and have no management powers

whatsoever, simply executing instructions and orders. Their primary task is to clean guest rooms, which is a position of confidence and trust. They typically work in two shifts, with morning shift headcount generally higher the afternoon shifts. Answer: maid (1 point)

Only the above answers may be accepted for 1 point each.



14. You are taking your guests on a walk in Hősök tere (Heroes’ Square). Select one of the

two statues below, mark your selection in the space provided and taking the specified aspects into account, explain their significance in terms of culture and religious history in a brief essay. 9 points Pictures available: Your essay should cover the following:

- Whose statue is in the picture? (1 point) - What century did he live in? (1 point) - List 3 significant (religious and/or political

and/or economic) measures taken by him. (1 point each, for a maximum of 3 points)

- What settlements or towns (list at least 2) are closely linked to his activities, and why? (1 point each, for a maximum of 2 points)

- What relics/memorials/events/settlements/objects (list at least 2 with explanations) can be found today in Hungary that can be linked or connected to him? (1 point each, for a maximum of 2 points)

- Whose statue is in the picture? (1 point) - What century did he live in? (1 point) - What impact did he have on Hungary in

terms of culture history and the arts? Give three examples. (1 point each, for a maximum of 3 points)

- What settlements or towns (list at least 2) are closely linked to his activities, and why? (1 point each, for a maximum of 2 points)

- What relics/memorials/events/settlements/objects (list at least 2 with explanations) can be found today in Hungary that can be linked or connected to him? (1 point each, for a maximum of 2 points)

A

B



Picture selected: A – King Saint Stephen.

King Saint Stephen lived at the turn of the 10th-11th century, and was the first king of Hungary. Rule: He ruled from 1000 until 1038. His most important activity was converting pagan Hungarians to Christianity. In the interest of accomplishing this goal, he established bishoprics and ordered 1 temple to be built for every ten villages. He strengthened the country's relationships with Western Christian states. Under his rule, the following Royal centres were established: Esztergom, where the royal castle and the bishop's see are located; Székesfehérvár, which came to be the crowning town and burying-place of Hungarian kings; and Veszprém, where Hungarian queens were crowned. His memory is upheld by numerous public spaces (streets, squares) and settlements (e.g. Mátraszentistván). His most well-known relics and commemorations: The Holy Right Hand at the St. Stephen Basilica in Budapest; St. Stephen’s sarcophagus in Székesfehérvár; and nationwide celebrations on 20 August, celebrating St. Stephen’s Day and the foundation of the state. His likeness is featured on the 10,000 forint bank note.

Picture selected: B – Matthias I King Matthias I, also known as Matthias Corvinus, was King of Hungary in the 15th century, from 1458-1490. During his rule, he was a patron of the arts, and had the second largest library in Europe. His second wife was Italian, and as a result Italian craftsmen came to the country and left behind beautiful renaissance-style buildings, such as the rebuilding of the Royal Castle of Buda, the Matthias Church, the rebuilding of the Royal Palace of Visegrád. It was during this period that Hungarian gastronomy started using and consuming ingredients and foods such as saffron, yellow onions, turkey, pasta, chestnuts and cheeses. His legacy lived on in Hungarian folklore (stories and tales), which depicted him as a just king, who visited his people in disguise and who protected his people against oppressions and despotism. His figure is seen in numerous public statues, and several public spaces, buildings and institutions bear his name, such as Mátyásföld, the Matthias Church in Buda, or the King Matthias Museum in Visegrád. His likeness is featured on the 1,000 forint bank note.

The question should be evaluated using the scoring guide specified. Partial points may be broken down further, but cannot exceed maximum score in total. Partial points should also be awarded for answers different from the above, but which are nonetheless correct. If the examinee has solved both (A and B) questions, the first question solved must be evaluated.



15. Read the following text related to marketing. 13 points

Based on the text below, and using the information contained in the text, prepare the SWOT (strengths, weaknesses, opportunities, threats) analysis of the accommodation (as well as its surrounding region) specified in the question. Use the table below the text to solve the questions.

Família Boarding House, 3-stars, 30 km from Budapest, in Gödöllő

Location: Thanks to the Grassalkovich Palace, Gödöllő is one of Hungary’s most popular hiking/excursion destinations. The approximately 50,000 foreign visitors per year and numerous articles published in international publications will surely make Gödöllő well-known beyond Hungarian borders as well. The Palace is featured in the catalogues of an increasing number of domestic and foreign tour operators, and there is continuous media interest in Gödöllő. Gödöllő can be accessed through the M3 motorway, which is a toll road. Future road construction plans (the continuation of the M3 motorway, the construction of the M0 motorway) are uncertain. Noise levels are high due to the proximity of the motorway. The establishment of public utilities has not been completed as yet. Capacity: 20 rooms, 44 bed-places (the boarding house has 15 double rooms, 2 single rooms and 3 rooms with 4 beds). Services: Restaurant with a capacity of 100 people, which also functions as a breakfast hall. The restaurant is open from 11-24, and also serves walk-in customers. The facility also undertakes the organisation of family and business events. Gödöllő typically has youth accommodations, 2 and 3-star hotels and boarding houses. The hotels are usually of lower capacity (typically 36-38 people). These have separate halls suitable for conference tourism, smaller and larger lecture halls suitable to conduct meetings, as well as own parking and restaurants with greater capacity. The statistics below confirm that hotel capacity in Gödöllő and the surrounding region is still insufficient:

1. Total guest turnover of accommodations in Gödöllő, 2010 Number of guests: 9292. Number of guest nights: 22050

2. Capacity of accommodations in Gödöllő, 2010 Number of units: 6. Number of bed-places: 816

3. Foreign guest turnover of accommodations in Gödöllő, 2010 Number of guests: 2572. Number of guest nights: 7971

It is clear that the number of guest nights is very high, and the reasons listed in the description of the region also support that this is an ideal location for the boarding house, where the benefits of the proximity of the capital can be exploited. Optimal destination for hiking/excursion tourism. Gödöllő is a dynamically and swiftly developing town near the capital city. The town's programme features the objective of becoming "the Hungarian Salzburg”, and consequently Gödöllő is also quite strong in terms of culture. Mass and road transportation connections are favourable. The real estate market is relatively organised. Natural features (parks, forests, lake) are also favourable. Infrastructure is highly developed.



a) Indicate the names of the various SWOT analysis areas. b) Based on the information in the text, write 7 items into the ‘strengths’ and

‘weaknesses’ areas. c) Draw conclusions, and write one into the ‘opportunities’ and ‘threats’ areas each.

SWOT analysis Strengths: Thanks to the Palace, Gödöllő is one of Hungary’s most popular hiking/excursion destinations. There is continuous media interest in Gödöllő. Gödöllő is a dynamically and swiftly developing town near the capital city. The town's programme features the objective of becoming "the Hungarian Salzburg”, and consequently Gödöllő is also quite strong in terms of culture. Mass and road transportation connections are favourable. The real estate market is relatively organised, and there are development plans in place. Natural features (parks, forests, lake) are also favourable. Infrastructure is highly developed.

Weaknesses: The Gödöllő−Budapest section of the M3 motorway is a toll road. (1 point) Future road construction plans (the continuation of the M3 motorway, the construction of the M0 motorway) are uncertain. (1 point) Noise levels are high due to the proximity of the motorway. (1 point) The establishment of public utilities has not been completed as yet. (1 point)

Opportunities: High profits in the long-term. The boarding house could become a dominant accommodation in the given area, and its services could also prove to be attractive for locals (restaurant).

Threats: The area is not sufficiently known. Other boarding houses in Gödöllő and Budapest may represent competition, and the proximity of the capital city may reduce demand for quality accommodations.

Evaluation:

a) The correct names of the SWOT areas and the placement of items are worth 0.5 points each. A maximum of 2 points may be awarded.

b) The correct placement of 7 items into the ‘strengths’ and ‘weaknesses’ areas based on the information in the text: 1 point each, for a maximum of 7 points.

c) Drawing of correct conclusions, and writing one into the ‘opportunities’ and ‘threats’ areas each: 2 points each, for a maximum of 4 points.

Partial points should also be awarded for answers different from the above, but which are nonetheless correct. Solutions with different wording to the above, but which are correct in terms of content may also be awarded the points due.



16. The following exercise is related to the areas of hotel and hospitality management and

tourism. Familiarise yourself with the following situation, and use the information to solve the questions. You are an intern at tour operator Tutti Tours. One of your tasks is to organise an excursion for a 12th grade class on 20-21 October (Thursday-Friday). 31 students (22 girls and 9 boys) and 3 female chaperone teachers will be taking part in the programme. The teachers require a separate room. The group’s objective is to see the cultural values of Álompuszta and its direct region. Their programme is very packed, as they finish sightseeing in town Thursday evening at 8 o'clock and only settle in at their accommodation afterwards. They continue their programme the next day, after breakfast. They require dinner and breakfast. The group travels by bus and the accommodations and meal of the bus driver is also paid by the group.

a) Review the following accommodation offers. (In each case, room rates are inclusive

of all payable taxes.) 8 points Select a suitable accommodation from those listed below and explain your decision. Why were the other accommodations unsuitable? List the benefits of the accommodation selected as well as any potential disadvantages (list 4 in total).

Hotel Turul (4 floors, modern, 4*) Address: 4234 Álompuszta, Tó út 15 Location: outside of town, on the banks of Lake Turul Bed-places: 100 persons Open: all year Rates (with buffet breakfast):

Double room (2 beds): 20,000 HUF/room Extra bed for a 3rd person: HUF 5000 For one person: 15,000 HUF/room

Services: restaurant, bar, parking, conference hall, terrace, pets allowed, air conditioning, horse-riding, own outdoor pool, beach, sunbathing beds, accessible guest areas for people with disabilities, 2 rooms for guests with disabilities.

Hotel Üstökös (2*)

Address: 4234 Álompuszta, Emese u. 12 Location: downtown, next to the shopping street Bed-places: 90 persons Open: all year Rates with breakfast: Single bed, shower: 5000 HUF/room

Double room (2 beds): 6000 HUF/room Room with 3 beds: 8000 HUF/room Room with 4 beds: 9000 HUF/room

Services: restaurant, small meeting room, pets allowed, limited parking and only for cars



Napsugár Camping (accommodation in own tents and wooden cabins)

Address: 4234 Álompuszta, Erdő u. 9 Location: outside of town, on the banks of Lake Turul, part of the camping

site extends into the forest Bed-places: 50 tent pitches, 10 wooden cabins with 2 beds each Open: 15 April – 15 October Rates (in own tent): pitch fee: 800 HUF/night

cars: 300 HUF/night student, child: 700 HUF/night adult: 800 HUF/night

Services: cooking opportunities, campfire-spots, cold-hot water wash basin, cold-hot water shower, bathroom, toilet, pets allowed, own beach on the lake-side

Emese Boarding House (loft conversion, familiar environment)

Address: 4234 Álompuszta, Tó út 80 Location: within walking distance of town, 700 m from Lake Turul Bed-places: 30 persons Open: all year Rates (with continental breakfast):

Double room (2 beds): 8,000 HUF/person 6,800 HUF/person in case of just 1 person

Services: parking, terrace, pets allowed, communal area

Accommodation selected: Hotel Üstökös (1 point) Only this solution may be accepted. Why were the others unsuitable?

• Hotel Turul: Its prices are not aimed at students. • Napsugár Camping: Uniform accommodation for the group is not possible.

• It is closed in the given period. • Emese Boarding House: There is not enough space to accommodate the whole

group. One correct argument may be accepted per accommodation, for 1 point each. A maximum of 3 points may be awarded. The correcting teacher may also accept arguments that are different from the above, but professionally sound. The advantages of the accommodation selected:

1. Easy to access once sightseeing has finished. Good location. 2. Realistic prices are important because the parents will be paying for the

accommodation. 3. There are a sufficient number of bed-places to accommodate all students. 4. Teachers may be accommodated separately from students. 5. The restaurant can provide breakfast (as well as any other meals).



Disadvantages of the accommodation selected: 1. The disadvantage of Hotel Üstökös is that there are very few services. 2. No communal area. 3. No bus parking.

Evaluation guide: All correct solutions may be awarded one point each, for a maximum of 4 points. Other answers, deemed correct by the correcting teacher, may also be accepted.

b) Write a business letter to the accommodation selected, in which you order the services and also specify payment terms and the method of payment. Accommodation is provided at the rate set out in the table; as a discount the bus-driver is accommodated free of charge in a single room, provided the bank transfer is credited to the accommodation’s bank account one week prior to arrival. Calculate the total amount payable if the hotel charges no other costs, and provide the best possible room arrangement by taking genders into account. The showing of the calculation of the total amount payable should form part of the letter. The hotel administrator is Piroska Kováts, with whom you have already discussed booking details over the phone (payment deadline, payment by bank transfer). Use the customer data below in your letter. Adhere to the requirements of business correspondence in terms of both layout and content. 15 points



Customer: Tutti Tours Tour Operators, 4321 Szépváros, Ó u. 32 Telephone: 00-36-77/123-456; Fax: 00-77-88/789-012, Email: [email protected] Gabi Okos Programme Organiser Sample letter: Tutti Tours Tour Operators 4321 Szépváros, Ó u. 32 Telephone: 00-36-77/123-456; Fax: 00-77-88/789-012 Email: [email protected]

Date: current day, month, year

Addressee: Hotel Üstökös 4234 Álompuszta, Emese u. 12 To the attention of Piroska Kováts RE: order Dear Madame / Piroska Kováts, In reference to your preliminary quote/our telephone conversation, I am hereby ordering accommodations with breakfast for one night for our student group. Date: 20-21 October 2017 Headcount: 31 students (22 girls and 9 boys) + 3 female chaperone teachers + 1 bus-driver Room requirements:

- for the girls: 5 rooms with 4 beds each, 1 double room with 2 beds - for the boys: 3 rooms with 3 beds each - for the 3 female chaperone teachers: 1 room with 3 beds - for the bus-driver: 1 single room

Payable: rooms with 4 beds: 5 x HUF 9,000 = HUF 45,000 rooms with 3 beds: 4 x HUF 8,000 = HUF 32,000 double room with 2 beds: 1 x HUF 6,000 = HUF 6,000 single room: free of charge ____________________ Total: HUF 83,000 Payment: by bank transfer, one week prior to arrival. Yours sincerely, Gabi Okos Programme Organiser The accommodation (room placement) of teachers may also be resolved in a manner differently to the above.



Summary table on evaluation aspects Aspects of evaluation Maximum points

1. Performance of the task, following the aspects defined 3 2. Content-related components of a business letter 5 3. Professional calculation 4 4. Accuracy of language, spelling 2 5. Handwriting 1

Total 15 If the letter is awarded 0 points on the basis of the “Performance of the task, following the aspects defined” evaluation category, then it cannot be evaluated on the basis of the remaining categories, and total score must be 0 points.

1. Performance of the task, following the aspects defined 3 points 2 points 1 point 0 points

The examinee has accomplished the communication objectives set. The examinee has elaborated on the aspects defined appropriately and correctly: 1. preparation of

the order letter with appropriate addressing and content,

2. the letter contains the data specified in the question description,

3. the calculation is included in the letter.

The examinee, for the most part, has accomplished the communication objectives set. The examinee has elaborated on two of the aspects defined appropriately and correctly; the third only in part or not at all; or has elaborated on one aspect appropriately and correctly; and the others only in part.

The examinee has only accomplished the communication objectives set in part. The examinee has elaborated on one of the aspects defined appropriately and correctly; one only in part and the third not at all; or has only elaborated on all aspects in part.

The examinee has failed to accomplish the communication objectives set, because: – they misunderstood the question, – they have not elaborated on either aspect appropriately and correctly, or only a few in part.

2. Content-related components of a business letter

5 points 4 – 3 points 2 – 1 points 0 points The letter’s structure conforms to all professional aspects. Its structure is logical, with no data left out. The letter contains the address, sender, greeting/salutation, introduction,

The letter’s structure, for the most part, conforms to professional aspects. The letter contains the address and the greeting/salutation. Introduction and closing are

The letter’s structure is not consistently logical, with many professional inaccuracies. The majority of data are missing. There is no date and/or signature. If introduction and

The letter’s structure is professionally inaccurate. The majority of data are missing. The letter does not contain the address, greeting/salutation, introduction, closing, or only in



closing, and these are appropriately separated from each other. It is dated and signed.

separated. There are data missing. It is dated and signed. If the text is not appropriately structured, i.e. there are no paragraphs, a lower number of points must be awarded.

closing are not (or hardly) separated within the text, the number of points awarded must be lower.

part or these are not appropriately separated from each other. It is neither dated nor signed.

3. Professional calculation

Correct breakdown of rooms: girls, boys, teachers, bus-driver; 4 x 0.5 points may be awarded for each

2 points

Calculation of room rates with correct formal calculations: 3 x 0.5 points may be awarded per multiplication, indicating free of charge status for bus-driver is worth 0.5 points.

2 points

Total 4 points

4. Accuracy of language, spelling 2 points 1 point 0 points

The text contains no spelling errors, and its phrases are clear and comprehensible.

The text contains minor spelling errors. Its phrases are clear and comprehensible.

The text contains grave spelling errors, and its phrases are unclear, ambiguous and unintelligible.

5. Handwriting

1 point 0 points Legible handwriting, clear deletions and corrections.

Illegible handwriting.



c) The group is planning to have dinner during the Álompuszta programme at the

Hami Restaurant located near the accommodation (Álomváros, Kolostor u 2.), and the restaurant has sent over the following menu proposal. 5 points

Your task: Review the offer and provide an opinion. Name at least 5 items in the proposal that you find objectionable. Take the aspects of menu compilation into consideration. You do not have to prepare a new menu that is professionally sound and appropriate. Menu proposal of Hami Restaurant: Cold starter: Spicy aubergine-paste with toast Soup: Rich chicken goulash, served in a cauldron Warm-starter: Hortobágy meat-filled pancake Main course: Red-wine pullet with dumplings and red cabbage Dessert: Somlói sponge cake with vanilla ice cream Objections:

- Cold and warm starters can only feature simultaneously in special menus, but not in a tourist menu.

- Repeating ingredients: chicken, pullet. - Method of preparation and colour are very similar: goulash soup, Hortobágy

meat-filled pancake. - Ingredient and colour of pancakes and dumplings are very similar: flour, water. - Red wine and red cabbage are not appropriate pairings for pullet breast. - The menu fills guests up, as the dishes are very heavy. - The menu contains no beverages (not even water), even though students are not

expected to have extra funds to cover such extra expenses. Evaluation guide: each correct observation is worth 1 point each, for a maximum of 5 points. Solutions different from the above may also be accepted, e.g. referring to ingredients, colour, the harmony of preparation methods, calorie content, age-related unique features, seasonality, consumption habits, etc.

TURISZTIKA ISMERETEK ANGOL NYELVEN EMELT SZINTŰ …dload.oktatas.educatio.hu/erettsegi/feladatok_2017tavasz... · 2017. 5. 23. · just summer programmes, as guests are equally welcome

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