Triple A – Total Facility Management THE ROADMAP: FROM MANAGEMENT TO (NEW) LEADERSHIP New leadership = Sustainable = More $ucce$ and more FUN. Koos Groenewoud.

Triple A – Total Facility Management

THE ROADMAP:FROM MANAGEMENTTO (NEW) LEADERSHIP

New leadership = Sustainable =

More $ucce$ and more FUN.

Koos Groenewoud


FILM 1: Smart girl in bar

June 30 FM & BS CONFERENCE IFMA SPAIN 2011 2



Agenda

1. Brief Introduction

2. Trends in Leadership

3. Servant Leadership

4. (Some) Golden Rules (Goldsmith)

5. My Vision



Koos (Mr.Connectivity) Groenewoud

• Ambassador Greenleaf center for Servant Leadership Europe

• Ambassador Marshall Goldsmith

• Founder & Owner at AAA (TRIPLE A)Total Facility Management (AAA-TFM)

• People & Customers

• Leadership + Professional Service / Hospitality& Facility Management


FM & BS CONFERENCE IFMA SPAIN 2011 5

Trends in Leadership

Planet People Profit

June 30



Trends in Leadership

• New World of Works

• Generation Y

• Growing succes Goldsmith and Kotter

• Growing interest in Servant Leadership

• Social responsability

• Walk the talk, Teamplayers, 360 feedback



Servant Leadership Robert Greenleaf

• Listening

• Empathy

• Healing

• Awareness

• Persuation

• Conceptualization

• Foresight

• Stewardship

• Commitment to the growth of people

• Building community



What Got You Here Won’t Get You There

• New York Times best seller,

How successful people become

even more successful

• Discover the 20 workplace

habits you need to break



• Adding too much value:The overwhelming desire to add ourtwo cents to every discussion

• Passing judgement:The need to rate others and imposeour standards on them

• Making destructive comments:The needless sarcasms and cutting remarksthat we think make us so sharp and witty



• Speaking when angry: Using emotional volatility as a management tool

• Failing to give proper recognition:The inability to praise and reward

• Telling the world how smart we are:The need to show people we’re smarter than they think we are

• Winning too much: The need to win at all costs and in all situationswhen it matters, when it doesn’t, and when it’s totally beside the point



• Playing favorites:Failing to see that we are treating someone unfairly

• Refusing to express regret:The inability to take responsibility for our actions, admit we’re wrong, or recognize how our actions affect others

• Not listening:The most passive-agressive form of disrespect for collegues



• Failing to express gratitude:The most basic form of bad manners

• Punishing the messenger: The misguided need to attack the innocent who are usually trying to help us


My VisionRecommendations



Recommendations

• Handle your people, clients and supplierswith proper care

• Explain what you expect from your employees, but don’t tell them how to achieve it

• Treat people the way you’d like to be treated yourself

• Stick strictly to the ‘Anyone can’t have more than 1 boss’ principle



Recommendations (2)

• Make more use of words like Thanks, Sorry, Excellent and Help

• Be a true member of your team

• Walk the talk

• Dare to be vulnerable

• Bend critisism to an opportunity

• Be a Leader by Exceptions



• www.aaa-tfm.nl

• www.speakersacademy.nl

• http://nl.linkedin.com/in/koosgroenewoud

• [email protected]

• design: www.powerpointspecialist.nl

Triple A – Total Facility Management THE ROADMAP: FROM MANAGEMENT TO (NEW) LEADERSHIP New leadership = Sustainable = More $ucce$ and more FUN. Koos Groenewoud.

Documents

total facility management

management tool

aaa triple

vision slide

collegues slide

exceptions slide

feedback slide

community slide