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Tragic Design: How to avoid bad design that harms

Feb 07, 2017

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Design

Gday Web Directions

Jonathan Shariat @DesignUXUI#TragicDesign

Relate with audience, check

#TragicDesign

Jonathan Shariat @DesignUXUI#TragicDesign

Jennys Story

Jonathan Shariat @DesignUXUI#TragicDesign

Bothered me. Didn't go away.hydrationPotential of technology vs technology doing harm

Physical Harm Emotional Harm Exclusion Injustice Consequences

Jonathan Shariat @DesignUXUI#TragicDesignPhysical Harm

Jonathan Shariat @DesignUXUI#TragicDesign

Airplane cockpit, flight over here

Graphic via alistapart.com

Jonathan Shariat @DesignUXUI#TragicDesign

Software designers forget Ergonomics

Emotional Harm

Jonathan Shariat @DesignUXUI#TragicDesign

SisterBuild up over timeBrand bank account

Jonathan Shariat @DesignUXUI#TragicDesign

Eric MayerRebecca

Jonathan Shariat @DesignUXUI#TragicDesign

Facebook fixed this last year allowing you to filter sad memories out.

Jonathan Shariat @DesignUXUI#TragicDesign

Facebook fixed this last year allowing you to filter sad memories out.

Jonathan Shariat @DesignUXUI#TragicDesign

Facebook fixed this last year allowing you to filter sad memories out.

Impolite SoftwareIt pushes itself forward at every opportunityIt requires more than it gives in returnIt runs gobbles up resources;It feels free to interrupt the user at any timeIt does not respect the users preferencesUses patronizing tone in its dialogs and instructions. It tricks to get the user to do things they did not intend

Jonathan Shariat @DesignUXUI#TragicDesignImpolite SoftwareIt pushes itself forward at every opportunityIt requires more than it gives in returnIt runs gobbles up resources;It feels free to interrupt the user at any timeIt does not respect the users preferencesUses patronizing tone in its dialogs and instructions. It tricks to get the user to do things they did not intend

It looks like you're giving a talk. Would you like help with that?

Jonathan Shariat @DesignUXUI#TragicDesign

One infamous example of selfish software is the Office Assistant, also known as Clippy, that was introduced in Microsoft Office for Windows 97. The paperclip was an intelligent user interface that would assist users in completing different task. For example, when typing the word Dear in a document, the Paperclip assistant would pop up and offer its help to write a proper letter. Despite the fact that is was based on solid research on social responses to computer technologies, and built by a competent team that included a lot of user testing, this feature turned out to be a complete failure. It was so bad that its demise was used by Microsoft, on their homepage, to sell Office XP!

Impolite SoftwareIt pushes itself forward at every opportunityIt requires more than it gives in returnIt runs gobbles up resources;It feels free to interrupt the user at any timeIt does not respect the users preferencesUses patronizing tone in its dialogs and instructions. It tricks to get the user to do things they did not intend

Jonathan Shariat @DesignUXUI#TragicDesign

Jonathan Shariat @DesignUXUI#TragicDesign

Jonathan Shariat @DesignUXUI#TragicDesignExclusion

Jonathan Shariat @DesignUXUI#TragicDesign357,000people in Australia who are blind or have low vision

Jonathan Shariat @DesignUXUI#TragicDesign

Vision Australia estimatesthere are currently:357,000 people in Australia who are blind or have low vision

285 million people worldwide cannot read all content on a website

39 million of those people are blind

Jonathan Shariat @DesignUXUI#TragicDesign

According to WHO, there are 285 million people worldwide who, due to some disability (i.e. they are suffering with low vision), cannot read all content on a website. 39 million of those people are blind and cannot access any of the content via sight.

Jonathan Shariat @DesignUXUI#TragicDesign

More than all Canadians or Italians

4 Billionof the worlds populationare not yet online

Jonathan Shariat @DesignUXUI#TragicDesignWe all have bias**Yes you too.

Jonathan Shariat @DesignUXUI#TragicDesign

Jonathan Shariat @DesignUXUI#TragicDesign

Jonathan Shariat @DesignUXUI#TragicDesignInjustice

Jonathan Shariat @DesignUXUI#TragicDesign

Jonathan Shariat @DesignUXUI#TragicDesign

Jonathan Shariat @DesignUXUI#TragicDesign

Jonathan Shariat @DesignUXUI#TragicDesign

Jonathan Shariat @DesignUXUI#TragicDesign

Jonathan Shariat @DesignUXUI#TragicDesign

Jonathan Shariat @DesignUXUI#TragicDesignThe Fate of a Nation

Jonathan Shariat @DesignUXUI#TragicDesign

Bush had won in Florida by a count of just 1,784 votes. Florida state law required an automatic recount due to the small margins. courts came in it was decided Bush had the victory by an amazingly small margin of just 537 votes out of the 6 million that were cast.

Design is important.

Bad design shows us just how important.

Jonathan Shariat @DesignUXUI#TragicDesignWhat You Can DoLook for jobs in less exciting areas (Healthcare, education, non-profit, and government.Think about your ethics and stand up for them in your workplace.Consider the bad. Bad life experiences, bad people, bad outcomes, etc.Donate your time/skillsVote!

Jonathan Shariat @DesignUXUI#TragicDesignSay [email protected] the book: http://shop.oreilly.com/product/0636920038887.do

Jonathan Shariat @DesignUXUI#TragicDesign