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Tqm Slides

May 08, 2015

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Business

yashpal01

  • 1.Total Quality Management & Six Sigma ..30 Contact Hrs. for Class of 2009

2. Total Quality Management concepts & understanding TQM is a philosophy that represents a set of guiding principles that lays the foundation of acontinuously improvingandcustomer driven organization

  • IT IS
    • Encompassing and mobilizing entire organization to satisfy the customer
    • Improvingeach individual and groups within the organization
    • Integratingthe philosophy and practices in day to day approach to work
    • Influencingall product, services, systems, process & technology
    • Long termandcontinuousand issensitiveto the social responsibilities of the enterprise
    • Supporting High Performance Culturethrough teamwork, trust & leadership
  • IT IS NOT
    • A program, that has a beginning & an end.It is a continuous journey.

3. Prelude To introduction to TQM

  • Philosophy of integrating market driven focus elements for continuous improvement in all work processes of the enterprise becomes necessary due to:
  • Customer driven market revolution
  • Fierceglobal competition
  • Unpredictable market, changing expectations & moving targets
  • Need to develop a customer focused culture
        • Integrate market driven culture
        • Focus on quality, cost, productivity
        • Customer loyalty
        • Change Management

4. Focus Elements of a Market Driven Enterprise

  • Commitment to customer satisfaction
  • Human Resource Development
  • Total Quality Culture
  • Error Prevention Philosophy
  • Total Quality Solutions
  • Design & Product Quality
  • Quality Services
  • Quality of Management & Services
  • People Development
  • Productivity, efficiency and effectiveness
  • Process & Technologies for continuous improvement

5. History

  • CraftsmenEarly days, generations learning, own inspector.
  • Early 20 thCentury Unskilled repetitive, start ofinterchangeability.
  • Ford Story. Standardization, concepts for quality, Mass Mfg.
  • Post War..American Society for Quality 1944, Safety, Public interest producer beware
  • Dr. Joseph Juran & Dr. Edward Demming story
      • Pioneering work in Total Quality, but in Japan
      • Demming returns to US (1980-1993)
  • Product Quality to Performance Excellence
      • Quality of Management as important as Management of Quality
  • American Society for Quality identifies future challenges
      • Partnering, Learning system, Adaptability and speed of change
      • Environmental Sustainability, Knowledge Focus, Globalization
      • Customization & Differentiation, Shifting Demographics

6. Journey to TQM.

  • TQM
          • All Employees involved
          • Empowerment
          • Teamwork
          • Quality Strategy
  • Quality Assurance
        • Quality Systems ISO
        • Quality Planning
        • Quality Policy
        • Quality Controls
        • Problem Solving
  • Quality Control
    • Quality Standards
    • Statistical Controls
    • Process Performance
    • Treat Quality Problems
  • Inspection
  • Error Detection
  • Rectification
  • Unhappy Customer

7.

  • Criteria
  • Leadership
  • Strategic Planning
  • Customer & Market Focus
  • Information & Analysis
  • Human Resources Development & Planning
  • Process Management
  • Business Results
  • Weightage
  • 12%
  • 8%
  • 8%
  • 8%
  • 10%
  • 10%
  • 44%

Award Criteria Ref: Malcolm Baldrige 8. Leadership..TQM relevance

  • Definition
        • Traditional
        • Leadership for Quality Assortment of behaviors
          • vision, hope, stimulation, mission, transformationdreams to reality, stewardship, Integration, courage,communication, consensual, conviction, empowering,deploying, motivating, motivating and tenacity.
  • Executive Leadership-not the only one
        • Changed Business Scenario & New Economy demanding Unit, Team, Project and Transformational Leadership
        • No more the one or few men show
  • Strategic Plan Integration
        • Quality is the key element to strategic planning for Quality management and Performance Excellence under the current business environment
        • Identification of such competitive advantages that is driven by customer and market.

9. Leadership..TQM relevance

  • Effective Leadership
      • Five Core Skills vision, empowerment, intuition, self-understanding & valuecongruence
  • Leadership Practices
        • Customer Focus, Strategic vision, Quality value
        • Creating sustainable leadership, environment, empowerment, innovate
        • Setting high expectations, demonstrate substantial personal commitment and involvement, missionary zeal and constancy of purpose
        • Integrating qualityvalues in daily values, extensive communication
        • Integrate public responsibility and community support in business practices
  • TQ Leadership Contrasts.. Details
  • Leadership & Public Responsibilities
        • Public Health, safety & environment
        • Compliance
        • Corporate Citizenship, Community education, welfare, conservation
        • Industry Obligation to Community

10. TQ Leadership Contrasts

  • Traditional/Modernists
  • Plan Projects
    • Make plans
    • Organize resource
    • Preach M.B.O
  • Push Products
    • Lip service to quality
    • Sell to customer
    • Perform R&D
  • Control People
    • Control through systems
    • Reward conformance punish deviation
    • Maintain status QUO
  • TQ Leaders
  • Practice
    • Envision the future
    • Optimize the resource
    • Participative management
  • Produce
    • Exemplary quality
    • Service the customer
    • Innovate
  • Motivate people
    • Development, talent & system
    • Reward effort, s
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