TQM presentation

Factually of Business Administration and economic science

Business Administration

Total Quality Management

(TQM)

1 -Mohammed Ajjour2 -Yehia Abo Solaiman. 3 -Mohammed Shopier.4 -Bahaa Eleyan.5 -Ahmed Hamdouna.

This presentation is gathered and prepared

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TQM

TQM by Prof. Raghavendran.V

WHAT IS???

Any Answers

lThe ability of a product or service to meet or exceed customer expectations.

lThe totality of features and characteristics of a product or service that bear on its ability to satisfy

stated or implied needs.lThe customer’s perception of the degree to which a

product or service is fit for purpose.

What is QAULITY?

TQM by Prof. Raghavendran.V

we understood the word “Quality”But…

What is TQM???

OOPS!!!! I’ve no answer for this !!!!

TQM stand as.…

TQM by Prof. Raghavendran.V

Total: Made up of the whole.

Quality: Degree of excellence of a product or service provides

Management: Act/ Art, Manner of handling, controlling & directing it

You are aware about it now

TQM by Prof. Raghavendran.V

OOOOOh , finally TQM definition:

Total Quality Management means that the organization's culture is defined by and supports the constant attainment of customer satisfaction through

an integrated system of tools, techniques, and training .

This involves the continuous improvement of organizational processes, resulting in high quality

products and services.

Basic Approach (6)

TQM by Prof. Raghavendran.V

)1A committed and involved management to provide long term top-to-bottom organizational support.

)2An unwavering focus on the customer, both internally & externally.

)3Effective involvement & utilization of the entire work force.

)4Continuous improvement of the business and production process.

)5Treating suppliers & Vendors as partners.)6Establishing the performance measures.

TQM another definition

The continuous process of reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience and ensuring that employees are up-to-speed with their training. Total quality management aims to hold all parties involved in the production process as accountable for the overall quality of the final product or service.

Quality old & new cultures

TQM by Prof. Raghavendran.V

Element Previous to 2 decade’s

From 2 Decade’s

Definition Product oriented Customer oriented

Priorities Second to service & cost

First

Decisions made Short term Long term

Emphasis Detection Prevention

Errors Operations System

Responsibility Quality control Every one

Problem solving Managers only Teams

Procurement Price Life cycle cost, partnership

Manager’s role Plan, assign, control & enforce

Delegate, mentoring, coaching & facilitate.

Gurus Of TQM

-The culture of the company has a major impact on the opportunities of TQM applying.

- The applying of TQM requires a cultural change of the company.

- The employees and managers have to be convinced about the importance of TQM .-If companies feel the necessity to change, and- have the capacity to carry out the change, then- TQM gets greater support and is easier to be -implemented.

The Culture of TQM

TQM implementation Requires:

-There must be a quality improvement commitment from all employees of the organization.-Organization must follow a modern quality improvement culture on

a constant basis.-Continuous improvement must take place in all policies, procedures ,

and activities. laid down by management for the organization.-Cooperation and experience of employees must be utilized to improve

Strategies and enhance performance.-Focus on customers' requirements and satisfaction of their expectations

are very important for long-term survival of the business.-Effective controls must be laid down to monitor and measure the real

performance of the business.

Obstacles of TQM

TQM by Prof. Raghavendran.V

.1Lack of management Commitment

.2Inability to change organizational culture

.3Improper planning

.4Lack of continuous training & Education

.5Incompatible organizational structure

.6Ineffective measurement techniques & Lack of access to data & results.

.7Paying inadequate attention to internal & external customers.

.8Inadequate use of empowerment & Teamwork

.9Failure to continually improve.

TQM:

lAn approach to the art of management )philosophy).lIt is an Improvement tool.lIt is direct you to achieving goals.lIt is a lifestyle for successful people.

Conclusion

TQM by Prof. Raghavendran.V

Thanks accomplished

Sources

1-http://www.investopedia.com/2-www.businessballs.com3-http://searchcio.techtarget.com/definition/Total-Quality-Management4-http://en.wikipedia.org/wiki/Total_quality_management