Tourism planning stakeholders(2)

NATIONAL DEPARTMENT OF TOURISM (NDT)

NATIONAL DEPARTMENT OF TOURISM (NDT) – VISION & MISSION

• Vision:

• “A catalyst for tourism growth and development in South Africa.”

• Mission:

• “As a strategy focused department, we are committed to creating

a conducive environment for growing and developing tourism

through:

• Innovation;

• Strategic partnerships and collaboration;

• Providing information and knowledge management services;

and

• Strengthening institutional capacity.”

NATIONAL DEPARTMENT OF TOURISM (NDT) - VALUES

• “Performance values and descriptions

• Innovative: Leveraging of resources and partnerships to optimise delivery to our

stakeholders; and responsive to change.

• Ethical: Good Corporate Governance: Encapsulates principles of Integrity, Transparency

and Accountability.

• Customer Focus: Provide services and solutions in a manner that is efficient and which are

effective and responsive.

• People’s values and descriptions

• Empowerment (Growth, Training, Develop, Skills): Create an environment conducive for

our people’s Growth and Development.

• Integrity:We will act with integrity by being accountable, showing respect and serving with

honesty, respect and trustworthiness.

• Recognition (Appreciated, Get Support, and Fairness):We want to be an organisation

that values its own people by ensuring fairness of the systems and processes, supportive,

recognising and rewarding performance. ”

NATIONAL DEPARTMENT OF TOURISM (NDT) – MANDATES & POLICIES

• LEGISLATIVE MANDATES

• Tourism Act, 1993 (Act No 72 of 1993) as amended, makes provision

for the promotion of tourism to and in the Republic and for the further

regulation and rationalisation of the tourism industry, measures aimed

at the maintenance and enhancement of the standards of facilities

and services hired out or made available to tourists; and the co-

ordination and rationalization, as far as practicable, of the activities of

persons who are active in the tourism industry.

• POLICY MANDATES

• White Paper

• NTSS

NATIONAL DEPARTMENT OF TOURISM (NDT) – PLANNED POLICY INITIATIVES

• 1. Administration: Chief Operations Officer

• Tourism Draft Bill, 2011 and

• Enterprise Architecture Framework for National Department of Tourism to be substituted by

Information Technology Strategic Plan (ITSP).

• 2. Policy and Knowledge Services

• Crisis Management Framework.

• National Visitor Information Framework (Only VIC Brand);

• Framework for Local Government Tourism Capacity Development and Promotion Support;

• Framework for National Tourism Information Gateways;

• Framework for Registration of Tourism Business;

• Sector Budget Structure;

• National Responsible Tourism Strategy;

• Framework for Community Participation; and

• Research and Knowledge Management Framework.

• 3. Domestic Tourism

• Rural Tourism Strategy;

• Heritage Tourism Strategy;

• Product Development Master Plan;

• Niche Tourism Framework and Related Strategies;

• Events Strategy;

• Tourism Human Resource development Strategy (HRD) Strategy and

• Tourism Service Excellence Strategy.

NATIONAL DEPARTMENT OF TOURISM (NDT) – PLANNED POLICY INITIATIVES

• Heritage and Culture (National Heritage and Cultural Tourism Strategy -

March 2012)

• Imvelo Awards

• Local Government Tourism Conference (26-27 Feb 2013)

• National Rural Tourism Strategy

• National Tourism Service Excellence

• National Tourism Careers Expo

• Responsible Tourism (National Minimum Standard for Responsible Tourism)

• Social responsibility implementation programme (poverty alleviation and job

creation through tourism development)

• Tourism Month

• International Tourist Guides Day 2013 (21 Feb)

SOUTH AFRICAN TOURISM (SA Tourism)

GAUTENG TOURISM AUTHORITY (GTA)

GAUTENG TOURISM AUTHORITY (GTA)

• Agency of the Gauteng Provincial Government,

• promotes sustainable tourism in the region in making Gauteng a world-class tourism

destination,

• aims to contribute to economic growth and the upliftment and empowerment of local

communities.

• provides support and assistance to anyone looking to visit the province, as well as those

planning conferences, exhibitions or incentive travel in the province.

Services:

• offers a host of services to businesses, associations and event planners to assist in the

planning and successful execution of events or conferences.

• arranging day tours prior to your event,

• sponsorship,

• access to travel agents,

• accommodation databases or a list of professional event organisers,

• negotiate transport rates,

• facilitate the provision of bid documents and support letters from local government

authorities.

JOHANNESBURG TOURISM

JOHANNESBURG TOURISM

• Objective:

• promotion of tourism, which entails the initiation, promotion and implementation

of activities that lead to increased volumes of business for the tourism private

sector in the City of Johannesburg (CoJ).

• Primary function

• promote Johannesburg as a business, lifestyle, sport and leisure destination both

locally and internationally.

• Operations include

• running a Convention Bureau,

• running a Visitor and Tourism Information Bureau,

• co-ordinating city-wide tourism marketing programmes,

• tourism information gathering and analysis.

NATIONAL CONVENTION BUREAU (NCB)

• drive expansion in business tourist arrivals

• Established in November 2011

• 1-stop shop for independent information and assistance

• neutral advice on all aspects of hosting and organising any business

tourism-related event in South Africa

• coordinate national bidding, undertake research, and collaborate with

national convention centres and South Africa’s business tourism industry

• provide pre- and post-bid support, destination expertise, convention

planning support, on-site event services, etc

• target for 2012/13 of supporting at least 30 bids, with a potential of 18 000

delegates and R162 million direct economic spend

FEDHASA – Federated Hospitality Association of Southern Africa

FEDHASA

• VISION

• FEDHASA endeavours at all times to ensure that the Association is recognized by all

decision and policy makers in government and industry as the official unified voice of the

Southern African hospitality industry.

• MISSION

• FEDHASA seeks to grow an inclusive hospitality industry by providing a unified voice to

enhance and promote the development and growth of a sustainable South African hospitality

trading environment.

CATHSSETA – Culture, Arts, Tourism, Hospitality and Sport Sector Education and

Training Authority

CATHSSETA

• established under the Skills Development Act (No 97 of 1998)

• main function: to contribute to the raising of skills

• Training must be to agreed standards, within a national framework wherever possible

• Objectives:

• establish a credible institutional mechanism for skills planning

• Increase access to occupationally-directed programmes intermediate level;

• Promote the growth of a public FET college system that is responsive to sector, local,

regional and national skills needs and priorities;

• Address the low level of youth and adult language and numeracy skill to enable additional

training;

• Encourage better use of workplace-based skills development;

• Encourage and support cooperatives, small enterprises. Worker-initiated,, NGO and

community training initiatives;

• Increase public sector capacity for improved service delivery and supporting the building of a

developmental state;

• Build career and vocational guidance.

SATSA – Southern Africa Tourism Services Association

SATSA

• member-driven, non-profit association representing the private sector.

• offers the inbound tourism industry unequalled opportunities for networking.

• SATSA represents:

• Transport providers

• Tour Operators

• Destination Management Companies

• Accommodation Suppliers

• Tourism Brokers

• Adventure Tourism Providers

• Business Tourism Providers

• Tourism Services providers

Class exercise

• Using your cellphones, Google as many role

players in the tourism industry as possible. This

excludes any private sector businesses.

CLASS EXERCISE RESULTS

• STATSSA

• TGCSA

• TOMSA

• TEP

• LTB

• ASGISA

• ACSA

• TECSA

• FTTSA

• SITE

• ASATA

• ASSET

• EXSA

• UNWTO

• WEF

• PASA

• WTTC

• RASA

• BABASA

• COASA

Other role players/stakeholders

• FTTSA (Fair Trade in Tourism South Africa)

• TGSA (Tourism Grading Council of South

Africa)

• TEP (Tourism Enterprise Partnership)

• Grant Thornton

• KPMG

• IDC (Industrial Development Corporation)

• DTI (Department of Trade and Industry)

• ASATA (Association of South African Travel

Agents)

• SAACI (South African Association for the

Conference Industry)

• TBCSA (Tourism Business Council of South

Africa)

• TECSA (Tourism Empowerment Council)

• Society of Incentive and Travel Executives

(SITE)

• Exhibition and Event Association of Southern

Africa (EXSA)

• Chamber of Commerce and Industry

• MPI (Meetings Professional International)

• DMAI (Destination Marketing Association

International)

• ACSA (Airports Company of South Africa)

• STATSSA (Statistics South Africa)

• FGASA (Field Guides Association of South

Africa)

• IATA (International Air Transport Association)

• SADC (Southern African Development

Community)

• GDE (Gauteng Department of Education)

• UNWTO (United Nations World Tourism

Organisation)

• WTTC (World Travel and Tourism Council)

• GTTPSA (Global Travel and Tourism

Partnership South Africa)