Top Banner
2844-Z Thermal Printers User's Guide LP 2844-Z TLP 2844-Z 980410-001 Rev. A
74
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: TLP2844Z

2844-ZThermal Printers

User'sGuide

LP 2844-ZTLP 2844-Z

980410-001 Rev. A

Page 2: TLP2844Z

ii 980410-001 Rev. A

Page 3: TLP2844Z

Proprietary StatementThis manual contains proprietary information of Zebra Technologies Corporation. It is intended solely for the information and use of parties operating andmaintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purposewithout the expressed written permission of Zebra Technologies Corporation.

Product ImprovementsContinuous improvement of products is a policy of Zebra Technologies Corporation. All specifications and signs are subject to change without notice.

FCC Compliance StatementNOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there isno guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

n Reorient or relocate the receiving antenna.

n Increase the separation between the equipment and the receiver.

n Connect the equipment into an outlet on a circuit different than that to which the receiver is connected.

n Consult the dealer or an experienced Radio/TV technician for help.

NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded cables must be used with the unit to insure compliance.

“The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies Corporation could void the user’s authority to operatethe equipment.”

Liability DisclaimerZebra Technologies Corporation takes steps to assure that its published Engineering specifications and Manuals are correct; however, errors do occur. ZebraTechnologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom.

No Liability for Consequential DamageIn no event shall Zebra Technologies Corporation or anyone else involved in the creation, production, or delivery of the accompanying product (includinghardware and software) be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss ofbusiness information, or other pecuniary loss) arising out of the use of or the results of use of or inability to use such product, even if Zebra TechnologiesCorporation has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential orincidental damages, the above limitation may not apply to you.

TrademarksThe Zebra logo and the zebra head design are both registered trademarks and TLP 2844-Z and LP 2844-Z are service marks of ZIH Corp. Windows andMS-DOS are registered trademarks of Microsoft Corp. All other marks are trademarks or registered trademarks of their respective holders.

CopyrightsThis copyrighted manual and the label printer described herein are owned by Zebra Technologies Corporation. All rights are reserved. Unauthorizedreproduction of this manual or the software in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

©2002 ZIH Corp. All rights reserved.

980410-001 Rev. A iii

Page 4: TLP2844Z

Battery

The main printed circuit board assembly includes a three-volt lithiumbattery.

CAUTION—Risk of explosion if battery is replaced with an incorrect type.

Note—Recycle batteries according to local your guidelines and regulations.

Shock Hazard

The printer and power sup ply should never be op er ated in a lo ca tion whereei ther one can get wet. Per sonal in jury could re sult.

Media and Ribbon

Always use high-quality, approved labels, tags and ribbons. If adhesivebacked labels are used that DO NOT lay flat on the backing liner, theexposed edges may stick to the label guides and rollers inside the printer,causing the label to peel off from the liner and jam the printer. Permanentdamage to the print head may result if a non-approved ribbon is used as itmay be wound incorrectly for the printer or contain chemicals corrosive tothe print head. Approved supplies can be ordered from your dealer.

If la bels or ribbon run out while print ing, DO NOT turn the power switchOFF (0) while re load ing or data loss may re sult. The printer au to mat i callyrestarts after you load a new la bel or ribbon roll.

Static Discharge

The discharge of electrostatic energy that accumulates on the surface of thehuman body or other surfaces can damage or destroy the print head orelectronic components used in this device. DO NOT TOUCH the printhead or the electronic components under the top cover.

Thermal Printing

The print head becomes hot while printing. To protect from damaging theprint head and risk of personal injury, avoid touching the print head. Useonly the cleaning pen to perform maintenance.

iv 980410-001 Rev. A

Page 5: TLP2844Z

Contents

IntroductionHello!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Inspecting the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Opening the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Closing the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Reporting Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Getting StartedModes of Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Attaching Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Loading Roll Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Placing the Roll in the Media Compartment. . . . . . . . . . . . . . . . . . . . 9Adjusting the Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Loading Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Install the Ribbon Supply Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Install the Take-Up Core. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Attach and Tighten the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Auto Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Operator Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Feed Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Printing a Test Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Hooking Up the Printer and Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Interface Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16USB Interface Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Parallel Interface Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Ethernet Interface Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Serial Interface Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

980410-001 Rev. A v

Page 6: TLP2844Z

Communicating with the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Universal Serial Bus (USB) Communications . . . . . . . . . . . . . . . . . 18Parallel Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Internal ZebraNet® PrintServer IITM Communications. . . . . . . . . . . 18Serial Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Adjusting the Print Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Adjusting the Print Darkness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Adjusting the Print Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Operation & OptionsThermal Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Replacing Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Adding a New Transfer Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Replacing a Partially Used Transfer Ribbon. . . . . . . . . . . . . . . . . . . 22

Printing in Peel-Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Printing on Fan-Fold Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Using the Cutter Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Printing on Linerless Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

MaintenanceCleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Print Head Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Media Path Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Cleaning Card Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Platen Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

TLP 2844-Z spares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30LP 2844-Z spares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Replacing the Platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Replacing the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Direct-Thermal LP Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Thermal-Transfer TLP Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

TroubleshootingResolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Manual Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Troubleshooting Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Printing a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Recalibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Resetting the Factory Default Values . . . . . . . . . . . . . . . . . . . . . . . . . 48

vi 980410-001 Rev. A

Page 7: TLP2844Z

Communications Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Feed Button Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

AppendixSpecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Universal Serial Bus (USB) Connector. . . . . . . . . . . . . . . . . . . . . . . 55Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56ZebraNet® PrintServer II for Ethernet Networks . . . . . . . . . . . . . . . 57Serial (RS-232) Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

980410-001 Rev. A vii

Page 8: TLP2844Z

980410-001 Rev. A

Page 9: TLP2844Z

Introduction

This section describes what you get in your shipping box and provides anoverview of printer parts. This section also has procedures that describehow to open and close the printer and report any problems.

Hello!Thank you for choosing a Zebra® 2844-Z™ printer, a high-qualityon-demand printer manufactured by the industry leader in quality, service,and value—Zebra Technologies Corporation. For over 25 years, ZebraTechnologies Corporation has provided customers with the highest caliberof products and support.

There are two models of printer:

n LP—The LP 2844-Z printer provides direct-thermal printing.

n TLP—The TLP 2844-Z printer provides thermal-transfer printing(which uses ribbon) and direct-thermal printing.

This manual provides all of the information you will need to operate yourprinter on a daily basis. To create label formats, refer to the ZPL IIProgramming Guide (part # 46530L). This guide is available by contactingyour distributor or Zebra Technologies Corporation.

NOTE: Many printer settings may also be controlled by your printer’sdriver or label preparation software. Refer to the driver orsoftware documentation for more information.

Zebra 2844-Z printers, when connected to a host computer, function as acomplete system for printing labels, tickets, and tags.

980410-001 Rev. A 1

Page 10: TLP2844Z

Many il lus tra tions in this man ual show the TLP printer. While there aresome phys i cal dif fer ences between them, you can op er ate both print ersus ing the same pro ce dures.

What’s in the Box?Save the carton and all packing materials in case you need to ship or storethe printer later. After unpacking, make sure you have all parts. Follow the procedures for inspecting the printer to familiarize yourself with printerparts so you can follow the instructions in this book.

2 980410-001 Rev. A

Page 11: TLP2844Z

Inspecting the PrinterLook at the outside of the printer and make sure that all parts are present.

Opening the printer

To access the media compartment, youmust open the printer.

Pull the release levers towards you and lift the cover.

980410-001 Rev. A 3

Page 12: TLP2844Z

INSPECTING THE PRINTER (continued)

After opening the printer, check the media compartment.

4 980410-001 Rev. A

Page 13: TLP2844Z

Closing the printer

For TLP printers, hold the top cover and press the “kick-stand” cover lock to release.

Lower the top cover. The ribbon carriageautomatically folds up into place.

Press down until the cover snaps closed.

980410-001 Rev. A 5

Page 14: TLP2844Z

Reporting Damage

If you discover damage or missing parts:

n Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damageincurred during shipment of the printer and will not cover the repair ofthis damage under its warranty policy.

n Keep the carton and all packing material for inspection.

n Notify the authorized reseller

Related DocumentationDepending on the options you have ordered or choose to use with your newprinter, you will find the following documents helpful:

n ZPL II® Programming Guide (customer order number 46530L)

n Universal Serial Bus Specification available from the USBImplementation Forum.

n ZebraNet® PrintServer IITM for Ethernet Networks Installation andOperation Guide (customer order number 46716L)

6 980410-001 Rev. A

Page 15: TLP2844Z

Getting Started

This section describes how to set up your printer for the first time and usethe most common operating procedures for loading media in tear-off modeand loading ribbon.

Modes of PrintingYou can operate this printer in different modes:

n Standard tear-off mode allows you to tear off each label (or a strip oflabels) after it is printed.

n In optional peel-off mode, the backing material is peeled away from thelabel as it is printed. After this label is removed, the next one is printed.

n In optional liner-free mode, labels have no backing. This option is onlyavailable with the direct-thermal LP model modified with a specialplaten.

n In optional cutter mode, an attached unit cuts through the media.

The printer typically uses roll media, but you can use fan-fold or othercontinuous media as well.

For procedures to use optional modes and features, refer to the Operationand Options section.

980410-001 Rev. A 7

Page 16: TLP2844Z

Attaching Power SupplyCheck the power supply to make certain it is appropriate for your inputvoltage.

Warning: Use the Zebra-supplied power supply that camewith your printer.

Never operate the printer and power supply in an area where they can get wet. Serious personalinjury could result!

1. Make sure the power switch is in the off position (down).

2. The DC power supply has a barrel connector on one end that must beinserted into the power supply receptacle on the back of the printer.

3. Insert the separate AC power cord into the power supply.

4. Plug the other end of the cord into an appropriate AC electrical outlet.

8 980410-001 Rev. A

PlugVaries byCountry

ACPowerCord

PowerSupply

PowerSwitch

PowerSupply

Receptacle

BarrelConnector

Page 17: TLP2844Z

Loading Roll MediaWhen you load media, you must place the roll on the media hangers andthen adjust the media guides.

You must use the cor rect me dia for the type of print ing you re quire. Whenprint ing with out a rib bon, you must use di rect ther mal me dia. When us ingrib bon, you must use ther mal trans fer me dia. The printer's rib bon sen sorde tects mo tion of the sup ply spin dle.

Placing the Roll in the Media Compartment

Whether your roll media is inside oroutside wound you load it into the printerthe same way.

1. Open the printer. Remember that youneed to pull the release levers towardthe front of the printer.

2. Remove the outside length of media. During shipment, the roll may become dirty when handled or dusty whenstored. Removing the outside lengthavoids dragging adhesive or dirtymedia between the print head andplaten.

3. Separate and hold open the mediahangers.

4. Orient the media roll so that itsprinting surface will be up as it passesover the platen.

5. Lower the roll between the hangersand close them onto the core.

980410-001 Rev. A 9

Page 18: TLP2844Z

Adjusting the Guides

The adjustable guides direct the mediatoward the platen and print head.

1. Open the media guides by turning theguide adjuster knob to the rear.

2. Thread the media through the guides.

3. Close the media guides by turning theguide adjuster knob to the front. They should just touch, but not restrict, theedges of the media.

4. Unless you need to load ribbon, closethe top cover. Remember that youneed to release the cover lock, lowerthe top cover, and press down until the latches snap into place.

10 980410-001 Rev. A

Page 19: TLP2844Z

Loading RibbonYou must use thermal transfer media (accepts wax and/or resin transferredoff a ribbon) when you use a ribbon in a TLP model printer. When loadingribbon, you install the supply and take-up rolls, then tighten the ribbon onthe carriage.

Install the Ribbon Supply Roll

Before following these steps, prepare theribbon by removing its wrapping andpulling its adhesive strip free.

1. Thread the ribbon through thecarriage.

2. Press the right side onto the supplyhub.

3. Align the notches on the left side andmount onto the spokes of the left hub.

Install the Take-Up Core

1. Press the right side onto the take-uphub.

2. Align the notches on the left side andmount onto the spokes of the left hub.

You can find your first ribbon take-upcore in the packing box. Subsequently,use the empty supply core to take up thenext roll of ribbon.

980410-001 Rev. A 11

Page 20: TLP2844Z

Attach and Tighten the Ribbon

You must align the ribbon so that it willbe taken straight onto the core.

1. Attach the ribbon to the take up core. Use the adhesive strip on new rolls;otherwise, use tape.

2. Turn the ribbon take-up gearcounter-clockwise (top moves towardrear) to remove slack from the ribbon.

3. Close the top cover. Remember thatyou need to release the cover lock,lower the top cover, and press downuntil the latches snap into place.

12 980410-001 Rev. A

Page 21: TLP2844Z

Auto CalibrationNOTE: If you are using pre-printed labels, pre-printed label backing, or

continuous media, see “Manual Calibration” on page 46.

An auto calibration is performed when the printer is turned on (if media isloaded) or after a media error is cleared. When it is auto calibrating, theprinter sets the sensor levels for, and determines the length of, the label youare using.

If the status light flashes red, refer to “Manual Calibration” on page 46.

980410-001 Rev. A 13

Page 22: TLP2844Z

Operator Controls Power Switch

Press up to turn ON or down to turn OFF the printer.

CAUTION: The power should be turned off be fore con nect ing ordis con nect ing the com mu ni ca tions and power ca bles.

Feed Button

Forces the printer to feed one blank label.

Takes the printer out of a “pause” condition. (The printer is put into“pause” by either a ZPL II command or an error condition.) See “What theStatus Light is Telling You” on page 41.

Use the Feed button for printer setup and status (see “Feed Button Modes”on page 49).

Status Light

Functions as a printer operational indicator (see “What the Status Light isTelling You” on page 41).

14 980410-001 Rev. A

Page 23: TLP2844Z

Printing a Test PrintoutBefore you connect the printer to yourcomputer, make sure that the printer is inproper working order. You can do this byprinting a configuration printout.

1. Make sure the media is properlyloaded and the top cover of the printer is closed. Then, turn the printerpower on if you have not already done so.

2. When the status light is solid green,press and hold the feed button untilthe status light flashes once.

3. Release the feed button. The printerprints configuration information onthe available media.

If you cannot get this printout, refer toTroubleshooting on page 41.

980410-001 Rev. A 15

Page 24: TLP2844Z

Hooking Up the Printer and ComputerYour printer will have one of two combinations of interfaces:

n Universal Serial Bus (USB), parallel and serial

n USB, ethernet (using the Internal ZebraNet® PrintServer IITM) andserial

Each specific interface option—USB, parallel, ethernet, serial—is discussed individually.

You must supply the required interface cable for your application.

CAUTIONS:Keep the power switch in the OFF po si tion when attaching the in ter face ca ble.

The power sup ply bar rel con nec tor must be in sertedinto the power sup ply re cep ta cle on the back of theprinter be fore con nect ing or dis con nect ing the com -mu ni ca tions ca bles.

This printer com plies with FCC “Rules and Reg u la -tions,” Part 15, for Class B Equip ment, us ing fullyshielded six-foot data ca bles. Use of lon ger ca bles orun shielded ca bles may in crease ra di ated emis sionsabove the Class B lim its.

Interface Cable Requirements

Data cables must be of fully shielded construction and fitted with metal ormetalized connector shells. Shielded cables and connectors are required toprevent radiation and reception of electrical noise.

To minimize electrical noise pickup in the cable:

Keep data cables as short as possible (6’ [1.83 m] recommended).

Do not tightly bundle the data cables with power cords.

Do not tie the data cables to power wire conduits.

16 980410-001 Rev. A

Page 25: TLP2844Z

USB Interface Requirements

Universal Serial Bus (version 1.1) provides a high-speed interface that iscompatible with your existing PC hardware. USB’s “plug and play” design makes installation easy. Multiple printers can share a single USB port/hub.

Parallel Interface Requirements

The required cable (IEEE 1284-compliant is recommended) must have astandard 36-pin parallel connector on one end, which is plugged into theparallel port located on the back of the printer. The other end of the parallel interface cable connects to the printer connector at the host computer.

For pinout information, refer to page 56.

Ethernet Interface Requirements

Ethernet provides a powerful networking capability that can be of use in avariety of internet/intranet printing solutions. After you load media andclose the top cover, you can press the test button next to the connector onthe rear of the printer to get an ethernet configuration label.

You can refer to the ZebraNet® PrintServer IITM for Ethernet NetworksInstallation and Operation Guide (part number 46716L) for detailsregarding this interface.

Serial Interface Requirements

The required cable must have a nine-pin “D” type (DB-9P) male connectoron one end, which is plugged into the mating (DB-9S) serial port located on the back of the printer. The other end of this signal interface cable connects to a serial port at the host computer. Depending on the specific interfacerequirements, this will most likely be a null modem cable.

For pinout information, refer to page 58

980410-001 Rev. A 17

Page 26: TLP2844Z

Communicating with the PrinterUniversal Serial Bus (USB) Communications

The printer is a terminal device when using a universal serial bus interface. You can re fer to the Uni ver sal Se rial Bus Spec i fi ca tion for de tails re gard ing this in ter face.

Parallel Communications

When using the parallel port, typically there is no setup is required once thecable is plugged in. If you should encounter any problems, consult theuser’s guide that came with your computer.

Internal ZebraNet® PrintServer IITM Communications

You can refer to the ZebraNet® PrintServer IITM for Ethernet NetworksInstallation and Operation Guide (part number 46716L) for detailsregarding this interface.

Serial Communications

Serial communications between the printer and the host computer can be set by either autobaud synchronization or the ^SC command.

Autobaud

Autobaud synchronization allows the printer to automatically match thecommunication parameters of the host computer. To autobaud:

1. Press and hold the feed button until the green status LED flashes once,twice, and then three times.

2. While the status LED flashes, send a ZPL II format to the printer.

3. When the printer and host are synchronized, the LED changes to solidgreen. (No labels will print during autobaud synchronization.)

18 980410-001 Rev. A

Page 27: TLP2844Z

Serial Communications (Continued)

^SC Command

Use the Set Communications (^SC) command to change thecommunications settings on the printer.

1. With the host computer set at the same communications settings as theprinter, send the ^SC command to change the printer to the desiredsettings.

2. Change the host computer settings to match the new printer settings.

Refer to the ZPL II Programming Guide for more information about thiscommand.

Defaulting the Serial Parameters

To reset the communications parameters on the printer to the factorydefaults (9600 baud, 8 bit word length, no parity, 1 stop bit, andXON/XOFF), do the following:

1. Press and hold the feed button until the green status LED flashes once,twice, and then three times.

2. While the status LED rapidly flashes yellow and green, press the feedbutton.

980410-001 Rev. A 19

Page 28: TLP2844Z

Adjusting the Print Width Print width must be calibrated when:

n You are using the printer for the first time.

n There is a change in the width of the media.

Print width may be set by way of the five-flash sequence in “Feed ButtonModes” (see page49) or refer to the Print Width (^PW) command (consultyour ZPL II Programming Guide).

Adjusting the Print Darkness The relative darkness setting is controlled by either the six-flash sequencein “Feed Button Modes” (see page 49) or the Set Darkness (~SD) ZPL IIcommand (follow the instructions in the ZPL II Programming Guide).

Adjusting the Print Speed Print quality is influenced by print speed and the media you are using. Only by experimenting will you find the optimal mix for your application.

If you find that the print speed needs to be adjusted, refer to the Print Rate(^PR) command in the ZPL II Programming Guide.

20 980410-001 Rev. A

Page 29: TLP2844Z

Operation & Options

This section helps you get the most from your printer.

You must use programming to control many of the printer’s functions. Afew examples:

n The ~JL command controls label length.

n The ^XA^MTD^XZ command changes the printing mode to directthermal; the ^XA^MTT^XZ command changes the printing mode tothermal transfer.

n The ^XA^JUS^XZ command saves the new settings to flash memory.

For detailed information about creating labels using ZPL II, refer to the ZPL II Programming Guide or visit our web site at www.zebra.com.

To improve print quality, changing both print speed and density may berequired to achieve the desired results. Your application’s printer driverprovides control of the speed and heat (density).

Thermal PrintingThe print head becomes hot while printing. To protect from damaging theprint head and risk of personal injury, avoid touching the print head. Useonly the cleaning pen to perform maintenance.

The discharge of electrostatic energy that accumulates on the surface of thehuman body or other surfaces can damage or destroy the print head orelectronic components used in this device. You must observe static-safeprocedures when working with the print head or the electronic componentsunder the top cover.

You must use the correct media for the type of printing you require. Whenprinting without a ribbon, you must use direct thermal media. When usingribbon, you must use thermal transfer media. The printer’s ribbon sensordetects motion of the supply spindle.

980410-001 Rev. A 21

Page 30: TLP2844Z

Replacing SuppliesIf labels or ribbon run out while printing, leave the printer power on whilereloading (data loss results if you turn off the printer). After you load anew label or ribbon roll, the printer flashes double-green until you press theFeed button to restart .

Always use high quality, approved labels, tags and ribbons. If adhesivebacked labels are used that don’t lay flat on the backing liner, the exposededges may stick to the label guides and rollers inside the printer, causing the label to peel off from the liner and jam the printer. Permanent damage to the print head may result if a non-approved ribbon is used as it may be woundincorrectly for the printer or contain chemicals corrosive to the print head.Approved supplies can be ordered from your dealer.

Adding a New Transfer Ribbon

If ribbon runs out in the middle of a print job, the indicator lights orangeand the printer waits for you to add a fresh roll.

1. Keep the power on as you change ribbon.

2. Open the top cover, then cut the used ribbon so you can remove thecores.

3. Load a new ribbon roll. If necessary, review the Ribbon Loading steps.

4. Close the top cover.

5. Press the Feed button to restart printing.

Replacing a Partially Used Transfer Ribbon

To remove used transfer ribbon, perform the following steps.

1. Cut the ribbon from the take-up roll.

2. Remove the take-up roll and discard used ribbon.

3. Remove the supply roll and tape the end of any fresh ribbon to preventit from unwrapping.

When reinstalling a partially used supply roll, tape the cut end onto theempty take-up roll.

22 980410-001 Rev. A

Page 31: TLP2844Z

Printing in Peel-ModeThe optional dispenser allows youto print in “peel-mode” where the label backing follows a different path andthe labels are presented one at a time forsubsequent placement.

Before using peel-mode, you must sendthe programming commands

^XA ^MMP ^XZ^XA ^JUS ^XZ

to the printer. Refer to your ZPL IIProgrammer’s Manual.

1. Remove several labels from thebacking material.

2. Open the top cover.

3. Open the dispenser door.

4. Switch on the label-taken sensor.

5. Insert the backing in front of the peelbar and behind the peel roller.

6. Close the dispenser door.

7. Close the top cover.

8. Press the Feed button to advance thelabel.

During the print job, the printer will peeloff the backing and present a single label.Take the label from the printer so it willprint the next label.

980410-001 Rev. A 23

ON OFF

Page 32: TLP2844Z

Printing on Fan-Fold MediaPrinting on fan-fold media requires you to set both the media hangers and the mediaguides in position.

1. Open the top cover.

2. With a sample of your media, adjustthe media hangers to the width of themedia. The hangers should just touch, but not restrict, the edges of themedia.

3. Tighten the screw using a smallPhillips driver #1.

4. With a sample of your media, adjustthe guides to the width of the media.The guides should just touch, but notrestrict, the edges of the media.

5. Insert the media through the slot at the rear of the printer.

6. Run the media between the hangersand guides.

7. Close the top cover.

24 980410-001 Rev. A

Lock-downScrew

Page 33: TLP2844Z

Using the Cutter OptionPrinters that have a be zel with a mo tor ized blade can dis pense one or moreforms that are then au to mat i cally cut from the me dia sup ply. This op tioncuts through con tin u ous pa per from rolls and liner be tween la bels. Keepthe cut ter dry. Never use any so lu tions or sol vents to clean the blade.

Use the ^MM com mand to ac ti vate the cut ter and the ^LL com mand to setthe form length and gap dis tance. See the ZPL II pro gram mer's man ual.

If the blade cuts through la bels, ad he sivecan jam the cut ter.

1. Turn OFF (O) printer power andun plug the power and in ter face ca blesbe fore clearing the cut ter.

2. Af ter re mov ing de bris, plug in thepower and interface ca bles, turn onthe printer, then test for nor malop er a tion.

980410-001 Rev. A 25

Page 34: TLP2844Z

Printing on Linerless Labels“Linerless labels” are a special label stock without a backing material orliner on the adhesive side. The media is wound upon itself with theadhesive on the back of the label in contact with the face of the label below.

Direct-thermal LP printers can handle linerless labels when modified with a unique, non-stick platen coated with silicone. Even so, adhesives andcoatings can transfer to the media path including the platen and print head;this build-up can accumulated dust and debris. Maintaining a clean printhead, media path and platen roller ensures proper operation. See the“Maintenance” section for cleaning instructions.

Linerless platens suffer wear more quickly than standard platens. Keep anew platen available as a spare and install it whenever the printer hassignificantly poorer performance, print quality or media handling. Ifsticking or jamming continues even after cleaning, you must replace theplaten. See the “Maintenance” section for platen replacement instructions.

26 980410-001 Rev. A

Page 35: TLP2844Z

Maintenance

CleaningWhen you clean the printer, use one or more of the following supplies thatbest suits your needs:

DESCRIPTION SPARE NUMBER

Cleaning pens (12) 105950-035

Cleaning swabs (25) 105909-057

Cleaning cards, 4-in wide (25) 105950-034

Save-a-Print Head film, 4-in wide (3) 105950-047

The cleaning process takes just a couple of minutes using the steps outlinedbelow.

Printer Part Method Interval

Print head

Let the print head to cool for one minute, then use a newcleaning pen to swab the print elements (the thin grayline on the print head) from end to end. NOTE: You donot have to turn off the printer to do this.

If print quality remains poor after cleaning, try theSave-a-Print Head cleaning film to remove buildupwithout damaging the print head. Call your authorizedreseller for more information.

Asnecessary

or afterevery five

rolls ofmedia

Platen rollerManually rotate the platen roller. Clean it thoroughlywith 70% isopropyl alcohol and a cleaning swab,cleaning card, or lint-free cloth.

Peel bar Clean it thoroughly with 70% isopropyl alcohol and acotton swab.

As neededTear bar Clean it thoroughly with 70% isopropyl alcohol and a

cotton swab.

Exterior Water-dampened cloth

Interior Brush or air blow

Cutter Use tweezers to remove scraps

980410-001 Rev. A 27

Page 36: TLP2844Z

Adhesives and coatings of media can over time transfer onto the printercomponents along the media path including the platen and print head. This build-up can accumulate dust and debris. Failure to clean the printhead, media path and platen roller could result in inadvertent loss of labels,label jams and possible damage to the printer.

Print Head Considerations

Always use a new cleaning pen on the print head (an old pen carriescontaminants from its previous uses that may damage the print head).

Media Path Considerations

Use a cleaning swab or pen to remove debris, dust or crust that has built-upon the holders, guides and media path surfaces.

1. Use the alcohol in the cleaning swab or pen to soak the debris so that itbreaks up.

2. Wipe the area with the cleaning swab or pen to remove the debris.

3. Discard the cleaning swab or pen after use.

Cleaning Card Considerations

Use a cleaning card to remove debris that has built-up on the platen. Avoidscrubbing or vigorously rubbing the platen; otherwise, the surface could bedamaged.

1. Open the printer and remove labels.

2. Place the cleaning card into the label path so that it is under the guidesand it extends between the print head and platen roller.

3. Close and latch the printer.

4. With the power switch on, press the feed switch to move the cleaningcard through the printer.

5. Discard the card after use.

28 980410-001 Rev. A

Page 37: TLP2844Z

Platen Considerations

The standard platen (drive roller) normally does not require cleaning. Paperand liner dust can accumulate without effecting print operations.Contaminates on the platen roller can damage the print head or cause themedia to slip when printing. Adhesive, dirt, general dust, oils and othercontaminates should be cleaned immediately off the platen.

However, the non-stick platen roller on linerless media printers requiresfrequent cleaning to keep adhesive buildup from occurring and transferringto the print head and the media path. Keep a new platen available as a spare and install it whenever the printer has significantly poorer performance,print quality or media handling. If sticking or jamming continues even after cleaning, you must replace the platen.

The platen can be cleaned with a fiber-free swab (such as a Texpad swab)or a lint free, clean, damp cloth very lightly moistened with medical gradealcohol (70% pure or better).

1. Open the media door and remove the media.

2. Clean the platen surface with the alcohol moistened swab. Rotate theplaten while swabbing. Repeat this process two to three times with anew swab to remove residual contaminates. Adhesives and oils, forexample, may be thinned by the initial cleaning but not completelyremoved.

3. Discard the cleaning swab or pen after use.

Allow the printer to dry for one minute before loading labels.

LubricationNo lubricating agents of any kind should be used on this printer! Somecommercially available lubricants, if used, will damage the finish and themechanical parts inside the printer.

980410-001 Rev. A 29

Page 38: TLP2844Z

Parts ListTLP 2844-Z spares

ITEM DESCRIPTION PARTNUMBER

1 Latch Assembly 105910-052

2 Feed Switch/Sensor Assy (set of 3) 105910-064

3 Upper Cover Support (set of 3) 105910-066

4 Print Head Assy - 4” TLPPrint Head Cable Assy.

105910-053105910-065

5 Head Up Sensor 105910-072

6 Gap/Blackline Sensor PCBA (set of 3) 105910-054

7 Platen Kit (standard set of 3) 105910-055

8 Front Bezel (standard set of 10) 105910-057

9 Front Bezel, Dispenser (single) Label Taken Sensor (set of 3)

105916-003105916-001

10 Rubber Foot Kit (set of 24) 105910-007

11

Main Control PCBAsParallel, Serial, USBEthernet Ready, Serial, USBParallel, Serial, USB extended memory (able to handle cutter and and Real-Time ClockEthernet Ready, Serial, USB extended memory (able to handle cutter and Real-Time Clock)

Ethernet I/O PCBA with cablesPrintServer II Daughter Board2844 Ethernet Backpanel

105916-004105916-005105916-006

105916-007

105910-121105910-123105910-124

12 Battery (set 0f 10) 105950-003

13 Bottom Frame Assy 105910-071

14 Upper Cover Assy 105910-060

15 Ribbon Out Sensor (set of 3) 105910-067

16 Ribbon Carriage w/o Print Head 105910-061

17 Cutter Replacement Kit 105910-028

NOT SHOWN

Motor Stepper motor (set of 2) 105910-051

Power Supply 100V-240V (C7) with all cords 105950-043

Power Cords

U.S. 120V, IEC320C7 (set of 5)Euro 220V, IEC320C7 (set of 5)U.K. 240V, IEC320C7 (set of 5)Australia 240V, IEC320C7 (set of 5)

105950-038105950-039105950-040105950-041

Compact Discs ZPL Desktop Printers (includes User's Guides)Service Documentation

105950-053105950-051

Packing Materials Box, inserts, bags 105950-050

30 980410-001 Rev. A

Page 39: TLP2844Z

980410-001 Rev. A 31

12

34

56

7

8

10

11

13

14

15

16

17

9

12 CAUTION—Risk of explosion if battery is replaced with an incorrect type.

Note—Recycle batteries according to local guidelines and regulations.

Page 40: TLP2844Z

LP 2844-Z spares

ITEM DESCRIPTION PARTNUMBER

1 Feed Switch Assembly (set of 3) 105910-004

2 Latch Assembly (without print head) 105910-042

3 Print Head Assemlby - 4” LPPrint Head Cable Set

105910-048105915-091

4 Gap / Blackline Sensor PCBA (set of 3) 105910-069

5 Head Up Sensor 105910-072

6Platen Kit (standard set of 3)Platen Kit (linerless)

105910-055105910-002

7 Front Bezel (standard set of 10) 105910-005

8 Front Bezel, Dispenser (single)Label Taken Sensor (set of 3)

105916-002105916-001

9 Rubber Foot Kit (set of 24) 105910-007

10

Main Control PCBAsParallel, Serial, USBEthernet Ready, Serial, USBParallel, Serial, USB extended memory

(able to handle cutter and and Real-Time ClockEthernet Ready, Serial, USB extended memory

(able to handle cutter and Real-Time Clock)Ethernet I/O PCBA with cablesPrintServer II Daughter Board2844 Ethernet Backpanel

105916-004105916-005105916-006

105916-007

105910-121105910-123105910-124

11 Battery (set of 10) 105950-003

12 Bottom Frame Assy 105910-059

13 Upper Cover Assy 105910-070

14 Cutter Replacement Kit 105910-029

NOT SHOWN

Motor Stepper motor 105910-108

Power Supply 100V-240V (C7) with all cords 105950-043

Power Cords

U.S. 120V, IEC320C7 (set of 5)Euro 220V, IEC320C7 (set of 5)U.K. 240V, IEC320C7 (set of 5)Australia 240V, IEC320C7 (set of 5)

105950-038105950-039105950-040105950-041

Compact Discs ZPL Desktop Printers (includes User's Guides)Service Documentation

105950-053105950-051

Packing Materials Box, inserts, bags 105950-050

32 980410-001 Rev. A

Page 41: TLP2844Z

980410-001 Rev. A 33

12

3

4 5

6

7

9

10

14

12

13

11

8

CAUTION—Risk of explosion if battery is replaced with an incorrect type.

Note—Recycle batteries according to local guidelines and regulations.

Page 42: TLP2844Z

Replacing the PlatenRemoval

Open the printer and remove any media.

1. Using a pointed stylus (such astweezers, small slot-head screwdriver, or razor-knife), unhook the tabs on the right and left sides. Then rotate themforward.

2. Lift the platen out of the printer’sbottom frame.

Assembly

Make sure the right bearing is on the shaftof the platen.

1. Align the platen with the gear to theleft and lower it into the printer’sbottom frame.

2. Rotate the tabs back and snap theminto place.

34 980410-001 Rev. A

Page 43: TLP2844Z

Replacing the Print HeadIn the event you need to replace the print head, read the procedure for yourmodel of printer—either direct-thermal LP or thermal-transfer TLP—andreview the removal and installation steps before actually replacing the printhead.

Prepare your work area by protecting against static discharge. Your workarea must be static-safe and include a properly grounded conductivecushioned mat to hold the printer and a conductive wrist strap for yourself.

NOTE: Turn the printer power off and unplug the power cord beforereplacing the print head.

980410-001 Rev. A 35

Page 44: TLP2844Z

Direct-Thermal LP Model

Before following the steps in this procedure, open the printer by pulling therelease latches forward then lifting the top cover.

Removal

1. Use a #1 Phillips driver to loosen thefour screws that hold the latch frameto the top case.

2. Grasp the print head spring and pull itto the left; then, slide it free of thelatch frame.

3. Gently pull the wire bundles from theprint head.

4. Use a #1 Phillips driver to loosen thetwo screws and washers and releasethe print head from the latch frameand bracket.

36 980410-001 Rev. A

Page 45: TLP2844Z

Replacing the LP Print Head (Continued)

Assembly

1. Route the print head cables under thelatch shaft and plug the print headcables into the receptacles on the print head.

2. Hold the print head against the bracket while replacing the screws andwashers; attach the ground wire usingthe right screw and washer. Use a #1Phillips driver to tighten the screws.

3. Slip the left end of the print headspring into the left side of the latchbracket; then slide the right end intothe other side. The angle of the “V”fits into the indent on the top of theprint head bracket.

4. Align the latch brack up to the topcase and ensure that the cable are notbent or pinched.

5. Replace the four screws that hold thelatch bracket to the top case and use a#1 Phillips driver to tighten them.

6. Clean the print head with the cleaningpen.

Reload media and ribbon. Plug in thepower cord, turn on the printer and run anautomatic or manual calibration to ensureproper function.

980410-001 Rev. A 37

Page 46: TLP2844Z

Thermal-Transfer TLP Model

Before following the steps in thisprocedure, open the printer by pulling the release latches forward thenlifting the top cover. Remove any ribbonfrom the carriage.

Removal

1. Grasp the print head spring and pull itto the left; then, slide it free of thecarriage.

2. Use the spring to pry the print headclip off the right side of the carriage.

3. Pull the print head and bracketforward.

4. Use a #2 Phillips driver to remove thescrew that holds the ground wire.

5. Unplug both bundles of print headwires from their connectors.

38 980410-001 Rev. A

Page 47: TLP2844Z

Replacing the TLP Print Head (Continued)

Assembly

The new print head comes with the clipand ground screw attached.

1. Align the print head and bracket toplug the left and right connectors intothe black and white wire bundles.

2. Attach the ground wire and secure itwith the screw. Use a #2 Phillipsdriver to tighten it.

3. Insert the bracket pegs into the leftside of the carriage.

4. Align the right side of the bracket andinsert the print head clip through theright side of the ribbon carriage intothe bracket.

5. Slip the left end of the print headspring into the left side of the ribboncarriage; then slide the right end intothe other side. The angle of the “V”fits into the indent on top of the printhead bracket.

6. Clean the print head with the cleaningpen.

Reload media and ribbon. Plug in thepower cord, turn on the printer and run anautomatic or manual calibration to ensureproper function.

980410-001 Rev. A 39

Page 48: TLP2844Z

40 980410-001 Rev. A

Page 49: TLP2844Z

Troubleshooting

Resolutions1. The printer is not receiving power.

n Have you turned on the printer power?

n Check power connections from the wall outlet to the power supply, andfrom the power supply to the printer.

2. The printer is on and in an idle state.

n No action necessary.

980410-001 Rev. A 41

What the Status Light is Telling You

Status LED Condition and Color

PrinterStatus

For a Resolution,Refer to number:

Off Off 1

Solid Green On 2

Flashing Yellow Stopped 3

Flashing Green Normal Operation 4

Flashing Red Stopped 5

Double Flashing Green Paused 6

Solid Yellow Various 7

Alternately Flashing Green and Red Needs Service 8

Page 50: TLP2844Z

3. The printer has failed its power on self test (POST).

n If this error occurs right after you turn on the printer, contact anauthorized reseller for assistance.

There is a shortage of memory.

n If this error occurs after you have been printing, turn the printer poweroff and on. Then, resume printing.

4. The printer is receiving data.

n As soon as all of the data has been received, the status LED will turngreen; then, the printer will automatically resume operation.

5. Either the media or ribbon is out.

n Load a roll of media, following the instructions in “Loading the Media”on page 9. Then, press the feed button to resume printing.

n Load a roll of ribbon, following the instructions in “Loading theRibbon” on page 12. Then, press the feed button to resume printing.

The print head is open.

n Close the top cover. Then, press the feed button to resume printing.

6. The printer is paused.

n Press the feed button to resume printing.

42 980410-001 Rev. A

Page 51: TLP2844Z

7. The print head is under temperature.

n Continue printing while the print head reaches the correct operatingtemperature.

The print head is over temperature.

n Printing will stop until the print head cools to an acceptable printingtemperature. When it does, the printer will automatically resumeoperation.

8. FLASH memory is not programmed.

n Return the printer to an authorized reseller.

980410-001 Rev. A 43

Page 52: TLP2844Z

Print Quality ProblemsNo print on the label.

n You must use the cor rect me dia for the method of print ing you re quire. When print ing with out a rib bon, you must use di rect ther mal me dia.When us ing rib bon, you must use ther mal trans fer me dia. The printer'srib bon sen sor de tects mo tion of the sup ply spin dle.

n Is the media loaded correctly? Follow the instructions in “Loading theMedia” on page 9.

The printed image does not look right.

n The print head is dirty. Clean the print head according to theinstructions on page 39.

n The print head is under temperature.

n Adjust the print darkness and/or print speed. Refer to the six-flashsequence in “Feed Button Modes” on page 49, or the ^PR and ~SDcommands in the ZPL II Programming Guide.

n The media being used is incompatible with the printer. Be sure to usethe recommended media for your application, and always useZebra-approved labels and tags.

There are long tracks of missing print (blank vertical lines) onseveral labels.

n The print head is dirty. Clean the print head according to theinstructions on page 39.

n The print head elements are damaged. Replace the print head (see“Replacing the Print Head” on page 38).

The ribbon sensor settings did not print.

n The printer is set for direct thermal printing; use the ^XA^MTT^XZcommand to reset the printer for thermal transfer printing and calibrateagain.

44 980410-001 Rev. A

Page 53: TLP2844Z

The printing does not start at the top of the label, or misprinting ofone to three labels.

n The media may not be threaded under the media guides. Refer to“Loading the Media” on page 9.

n The printer needs to be calibrated. Refer to “Auto Calibration” on page13.

n The correct media sensor may not be activated. Manual calibrationselects the media sensing method for the labels being used (refer to the^MN command in the ZPL II Programming Guide).

n Verify that the Label Top (^LT) command is correctly set for yourapplication (consult the ZPL II Programming Guide).

A label format was sent to, but not recognized by, the printer.

n Is the printer in pause mode? If so, press the feed button.

n If the status LED is on or flashing, refer to “What the Status LED isTelling You” on page 41.

n Make sure the data cable is correctly installed.

n A communications problem has occurred. First, make sure that thecorrect communications port on the computer is selected. Refer to“Communicating with the Printer” on page 18.

980410-001 Rev. A 45

Page 54: TLP2844Z

Manual Calibration Manual calibration is recommended whenever you are using pre-printedmedia or if the printer will not correctly auto calibrate.

1. Make sure media is loaded.

2. Turn on the printer power.

3. Press and hold the feed button until the green status LED flashes once,then twice. Release the feed button.

4. The printer will set the media sensor for the label backing being used.After it is done making this adjustment, the roll will automatically feeduntil a label is positioned at the print head.

5. A profile of the media sensor settings (similar to the example below)will print. Upon completion, the printer will save the new settings inmemory and the printer is ready for normal operation.

6. Press the feed button. One entire blank label will feed. If this does nothappen, try defaulting (refer to the four-flash sequence in “Feed ButtonModes” on page 49) and recalibrating the printer.

NOTE: Performing a manual calibration disables the auto calibrationfunction. To return to auto calibration, default the printer (see thefour-flash sequence in “Feed Button Modes” on page 49).

46 980410-001 Rev. A

Page 55: TLP2844Z

Troubleshooting Tests Printing a Configuration Label

To print out a listing of the printer’s current configuration, refer to theone-flash sequence in “Feed Button Modes” on page 49.

Recalibration

Recalibrate the printer if it starts to display unusual symptoms, such as skippinglabels. See “Auto Calibration” on page13.

980410-001 Rev. A 47

Page 56: TLP2844Z

Resetting the Factory Default Values Sometimes, resetting the printer to the factory defaults solves some of theproblems. Follow the four-flash sequence instructions in “Feed ButtonModes” on page 49.

Communications Diagnostics If there is a problem transferring data between the computer and printer, tryputting the printer in the communications diagnostics mode. The printerwill print the ASCII characters and their respective hexadecimal values (asample is shown below) for any data received from the host computer. Tofind out how, refer to the power off mode procedure in “Feed ButtonModes” on page 49.

48 980410-001 Rev. A

Page 57: TLP2844Z

Feed Button Modes Power Off Mode (Communications Diagnostics Mode)

With the printer power off, press and hold the feed button while you turn on the power. The printerprints out a listing of its current configuration. After printing the label, the printer will automatically entera diagnostic mode in which the printer prints out a literal representation (see Figure 23) of all datasubsequently received. To exit the diagnostic mode and resume printing, turn off and then turn on theprinter.

Power On Modes

With the printer power on and top cover closed, press and hold the feed button for several seconds. The green status LED will flash a number of times in sequence. The explanation at the right (Action) showswhat happens when you release the key after the specific number of flashes.

FlashSequence Action

* A configuration label prints.

***

The media sensor calibrates and a media sensor profile prints (see “ManualCalibration” on page 46).

******

To reset the communication parameters. Press and release the feed button whilethe LED rapidly flashes yellow and green.

For autobaud synchronization: Send a ZPL II format to the printer while the LEDrapidly flashes yellow and green. When the printer and host are synchronized, theLED changes to solid green. NOTE: No labels will print during autobaudsynchronization.

**********

Resets the factory defaults, auto calibrates, and saves settings into memory.

***************

The print width calibrates. While the status LED alternately flashes green andyellow, a series of stacking rectangles print on the label. When the rectangle printsto the outer edges of the label, press and release the feed button. The label widthand current communication parameters will be saved into memory.

*********************

The print darkness calibrates. A series of nine samples print, starting with thelightest and ending with the darkest image. When the desired print darkness isachieved, press and release the feed button. The print darkness will be saved intomemory.

If the feed button remains pressed after a 7-flash sequence, the printer will ignore thebutton when it is released.

980410-001 Rev. A 49

Page 58: TLP2844Z

50 980410-001 Rev. A

Page 59: TLP2844Z

Appendix

Specifications

Physical SpecificationsSize TLP 2844-Z 7.8 inches wide / 6.8 inches tall / 9.4 inches long (depth)

200 mm wide / 173 mm tall / 240 mm long (depth)

LP 2844-Z 7.6 inches wide / 6.6 inches tall / 8.5 inches long (depth)193 mm wide / 167 mm tall / 216 mm long (depth)

Weight TLP 2844-Z 3.6 pounds / 1.6 kilograms

LP 2844-Z 3.0 pounds / 1.4 kilograms

Environmental GuidelinesOperating temp. 40 to 104 degrees Fahrenheit / 5 to 40 degrees Celsius

Operating humidity 10 to 90 percent non-condensing

Storage temp. -40 to 140 degrees Fahrenheit / -40 to 60 degrees Celsius

Storage humidity 5 to 90 percent non-condensing

Electrical Autoranging external power supplyInput: 100-240VAC; 50-60 HzOutput: 20VDC; 2.5A

Printing SpecificationsPrint Density 203 dots per inch / 8 dots per millimeter

Print Speed 2 inches / 51 millimeters per second3 inches / 76 millimeters per second4 inches / 102 millimeters per second

Print Width 1.0 to 4.09 inches / 25.4 to 104 millimeters

Print Length 0.005 to 22 inches / 0.125 to 559 millimeters with standard memory

RegistrationTolerance

Horizontal: +/- 0.0591 inches (1.5 millimeters)Vertical: +/- 0.0393 inches (1.0 millimeters)

FLASH Memory (user available)

2.75 MB

DRAM Memory(user available)

4 MB

980410-001 Rev. A 51

Page 60: TLP2844Z

Media SpecificationsWidth 1 to 4.25 inches / 25.4 to 108 millimeters)

1 to 2.25 inches / 25.4 to 57 millimeters (tag stock)

Length 0.5 to 22 inches / 13 to 559 millimeters with standard memory

Gap 0.08 to 0.16 inch (2.0 to 4.0 millimeters)0.118 inch / 3.0 millimeters recommended

Thickness 0.003 to 0.007 inch / 0.08 to 0.18 millimeter

Roll Size Maximum outer diameter: 5 inches (127 millimeters)Inner Core diameters: 1 or 1.5 inches (25.4 or 38 millimeters)Optional media hangers available for larger inner corediameters

Requirements 4 User Zebra-brand direct thermal or thermal transfer mediathat is outside wound. Media may be reflective (black mark)sensing or transmissive sensing, die-cut, notched, orcontinuous)

4 For die-cut labels, use only full auto dies.4 Notched media must have a 0.5 inch (13 mm) wide by 0.094

inch (2.5 mm) long cutout located in the center of the roll. 4 The reflective media black marks must be located in the

center of the roll. Mark width 0.5 inch (13 mm) centered and perpendicular to the edge of the media; mark length 0.094inch (2.4 mm) parallel to the bottom edge of the media.

Always thoroughly test your desired media for your specific applicationbefore buying in large quantities.

Ribbon Specifications for TLP modelRoll Size Maximum outer diameter: 1.3 inches / 33 millimeters

Length 2,900 inches / 74 meter capacity; provides 1:1 media roll toribbon ratios

Width At least as wide as media

Setup Ink-side out

Requirements User Zebra-brand ribbon that is outside wound.

52 980410-001 Rev. A

Page 61: TLP2844Z

Font/Code SpecificationsFonts 4 CG Triumvirate Bold Condensed scalable smooth (0)

4 Zebra fonts A-H, GS, P-V4 IBM Code Page 850 international Symbols

1D Bar Codes 4 Codabar (supports ratios of 2:1 to 3:1)

4 Code 114 Code 128/USD 8 (supports

serialization in all subsetsand UCC Case Codes)

4 Code 39 (supports ratios of 2:1 to 3:1)

4 Code 934 EAN 8/JAN 84 EAN 13/JAN 134 EAN 14/UPC-A

4 Industrial 2 of 54 Standard 2 of 54 Interleaved 2 of 5 (supports

ratios of 2:1 to 3:1,Modulus 10 Check Digit)

4 LOGMARS4 MSI4 Plessey4 POSTNET4 UPC-E4 UPC-EAN Extensions

2D Bar Codes 4 Codeblock4 Code 494 Data Matrix4 MaxiCode

4 MicroPDF4174 PDF 4174 QRcode

Rotation Angles 0°, 90°, 180° and 270°

Zebra Programming Language (ZPL II®)4 Downloadable graphics, scalable and

bitmap fonts, and label formats

4 Object copying between memory areas(RAM and internal FLASH)

4 Code Page 850 character set

4 Adjustable print cache

4 Data compression

4 Automatic virtual input buffermanagement

4 Automatic memory allocation

4 Format inversion

4 Mirror image printing

4 Four-position field rotation0°, 90°, 180° and 270°

4 Slew command

4 Programmable quantity with print andpause

4 Communicates in printable ASCIIcharacters

4 Error-checking protocol

4 Controlled via mainframe, mini-computer, PC, portable data terminal

4 User-programmable password

4 Status message to host upon request

980410-001 Rev. A 53

Page 62: TLP2844Z

Agency Approvals

The direct-thermal printer model LP 2844-Z and thermal-transfer printermodel TLP 2844-Z, manufactured by Zebra Technologies Corporation,comply with the applicable requirements:

4 Emissions: FCC Part 15, Subpart B, VCCI, C-Tick

4 Emissions and Susceptibility: EN55022 Class B, EN61000-3-2, EN61000-3-3, EN55024

4 Safety: CB Scheme / IEC 60950:1991 +A1 +A2 +A3 +A4, UL609050, C-UL, IRAM,NOM, AAMI

Options

TLP 2844-Z LP 2844-Z

4 ZebraNet PrintServer II (internal ethernet interface)

4 Maximum 12 MB total memory

4 Asian fonts

4 Real-Time Clock

4 Dispenser for “peel-off mode”

4 Cutter

4 ZebraNet PrintServer II (internal ethernet interface)

4 Maximum 12 MB total memory

4 Asian fonts

4 Real-Time Clock

4 Dispenser for “peel-off mode”

4 Cutter

4 Linerless-media printing

All specifications are subject to change without notice.

54 980410-001 Rev. A

Page 63: TLP2844Z

InterfacesUniversal Serial Bus (USB) Connector

The figure below displays the cable wiring required to use the printer’sUSB interface.

For printer supported operating systems and drivers, see the software anddocumentation CD or visit the Zebra printer web site at:

http://www.zebra.com

For information on the USB interface, go to the USB web site at:

Http://www.usb.org

980410-001 Rev. A 55

Pin Signal

1 Vbus - N/C

2 D-

3 D+

4 Ground

Shell Shield/Drain Wire

12

3 4

Page 64: TLP2844Z

Parallel Interface

The maximum current available through the interface port is not to exceed a total of 0.75 amps.

Pin No. Description

1 NStrobe/Host Clk

2-9 Data Bits 1-8

10 nACK/PtrClk

11 Busy/Per Busy

12 PError/ACK Dat Req.

13 Select/Xflag

14 NAuto Fd/Host Busy

15 Not Used

16-17 Ground

18 +5 V @ 0.75 A Fused

19-30 Ground

31 nInit

32 NFault/nData Avail.

33-34 Not Used

35 +5 V throught 1.8 K Ohms Resistor

36 NSelectin/1284 active

56 980410-001 Rev. A

Page 65: TLP2844Z

ZebraNet® PrintServer II for Ethernet Networks

This in ter face uses an RJ-45 straight-through ca ble type. The ta ble be lowpro vides the pinout as sign ments.

Signal Pin Pin Signal

Tx+ 1 1 Tx+

Tx- 2 2 Tx-

Rx+ 3 3 Rx+

--- 4 4 ---

--- 5 5 ---

Rx- 6 6 Rx-

--- 7 7 ---

--- 8 8 ---

You can refer to the ZebraNet® PrintServer IITM for Ethernet NetworksInstallation and Operation Guide (part number 46716L) for detailsregarding this interface.

980410-001 Rev. A 57

Pin 4Pin 3Pin 2Pin 1

Pin 5Pin 6Pin 7Pin 8

Looking into the Printer’s RJ-45 Modular Connector

Page 66: TLP2844Z

Serial (RS-232) Connector

Pin No. Description

1 Not used

2 RXD (receive data) input to the printer

3 TXD (transmit data) output from the printer

4 DTR (data terminal ready) output from the printer -- controls when thehost may send data

5 Chassis ground

6 DSR (data set ready) input to the printer

7 RTS (request to send) output from the printer -- always in the ACTIVEcondition when the printer is turned on

8 Not Used

9 +5 V @ 0.75 A fused

The maximum current available through the serial and/or parallel port is not to exceed a total of 0.75 Amps.

When XON/XOFF handshaking is selected, data flow is controlled by theASCII control codes DC1 (XON) and DC3 (XOFF). The DTR control lead will have no effect.

Interconnecting to DTE Devices —The printer is configured as dataterminal equipment (DTE). To connect the printer to other DTE devices(such as the serial port of a personal computer), use an RS-232 null modem(crossover) cable. Figure 31 shows the required cable connections.

Interconnecting to DCE Devices —When the printer is connected via itsRS-232 interface to data communication equipment (DCE) such as amodem, a STANDARD RS-232 (straight-through) interface cable must beused. Figure 32 shows the connections required for this cable.

58 980410-001 Rev. A

Page 67: TLP2844Z

980410-001 Rev. A 59

Connecting the Printer to a DTE Device

DB-25SConnectorto DTE Device (PC)

DB-9SConnectorto DTE Device (PC)

DB-9PConnectorto Printer

DB-9PConnectorto Printer

23456782022

123456789

TXD

TXDRXD RXDRTS

RTS

CTS

CTS

DSRDSRGNDGND

DCD

DCD

DTR

DTR

123456789

123456789

TXDTXDRXDRXD

RTSRTSCTSCTS

DSRDSRGNDGND

DCDDCD

DTRDTR

Connecting the Printer to a DCE Device

DB-25SConnectorto DCE Device

DB-9SConnectorto DCE Device

DB-9PConnectorto Printer

DB-9PConnectorto Printer

23456782022

123456789

123456789

123456789

TXDTXD TXD

TXDRXD

RXD RXDRXD

RTS

RTSCTS

CTS

CTS

CTSRTS

RTSDSR

DSR

DTR

DTRGNDGND GNDGND

DCD

DCD DCDDCD

DTRDTR

DSR

DSR

Page 68: TLP2844Z

60 980410-001 Rev. A

Page 69: TLP2844Z

Index

Aagencies . . . . . . . . . . . . . . . . . . . . . . . 54attaching power . . . . . . . . . . . . . . . . . . 8auto calibration . . . . . . . . . . . . . . . . . 13autobaud . . . . . . . . . . . . . . . . . . . . . . 18

Bbar codes . . . . . . . . . . . . . . . . . . . . . . 53barrel connector. . . . . . . . . . . . . . . . . . 8box, contents . . . . . . . . . . . . . . . . . . . . 2button, feed . . . . . . . . . . . . . . . . . . . . 14

Ccable . . . . . . . . . . . . . . . . . . . . . . . . . 16calibration

auto. . . . . . . . . . . . . . . . . . . . . . . . 13manual . . . . . . . . . . . . . . . . . . . . . 46

cleaning . . . . . . . . . . . . . . . . . . . . . . . 27cleaning the print head . . . . . 27, 37, 39closing printer . . . . . . . . . . . . . . . . . . . 5communicating . . . . . . . . . . . . . . . . . 18communications diagnostics . . . . . . . 48configuration label . . . . . . . . . . . 15, 47controls, operator . . . . . . . . . . . . . . . 14copyrights . . . . . . . . . . . . . . . . . . . . . iiicover lock . . . . . . . . . . . . . . . . . . . . . . 4cutter . . . . . . . . . . . . . . . . . . . . . . . . . 25

Ddamage, reporting . . . . . . . . . . . . . . . . 6DCE devices, interconnecting. . . . . . 58defaulting the printer . . . . . . . . . . . . . 48diagram, parts . . . . . . . . . . . . . . . . . . 31direct-thermal . . . . . . . . . . . . . . . 26, 36dispenser . . . . . . . . . . . . . . . . . . . . . . 23documentation, related . . . . . . . . . . . . 6DTE devices, interconnecting . . . . . . 58

Eenvironmental guidelines . . . . . . . . . 51ethernet interface. . . . . . . . . . . . . . . . 17ethernet network . . . . . . . . . . 17, 18, 57

Ffactory defaults, resetting . . . . . . 48, 49fan-fold media . . . . . . . . . . . . . . . . . . 24FCC . . . . . . . . . . . . . . . . . . . . . . . . . . iiifeed button. . . . . . . . . . . . . . . . . . . 3, 14feed button modes . . . . . . . . . . . . . . . 49fonts. . . . . . . . . . . . . . . . . . . . . . . . . . 53

Ggetting started . . . . . . . . . . . . . . . . . . . 7guides, media . . . . . . . . . . . . . . . . . . 10

Hholders, media . . . . . . . . . . . . . . . . . . . 4

980410-001 Rev. A 61

Page 70: TLP2844Z

Iinspecting printer. . . . . . . . . . . . . . . . . 3interface. . . . . . . . . . . . . . . . . . . . . . . 16

ethernet . . . . . . . . . . . . . . . . . . . . . 17parallel . . . . . . . . . . . . . . . . . . . . . 17serial . . . . . . . . . . . . . . . . . . . . . . . 17USB . . . . . . . . . . . . . . . . . . . . . . . 17

interface connectors . . . . . . . . . . . . . . 3

Llabels, linerless . . . . . . . . . . . . . . . . . 26light, status . . . . . . . . . . . . . . . . . . . . 14linerless . . . . . . . . . . . . . . . . . . . . . . . 26linerless platen. . . . . . . . . . . . . . . . . . 29loading media . . . . . . . . . . . . . . . . . . . 9loading ribbon . . . . . . . . . . . . . . . . . . 11lock-down screw . . . . . . . . . . . . . . 4, 24LP printers. . . . . . . . . . . . . . . . . . 26, 36lubrication . . . . . . . . . . . . . . . . . . . . . 29

Mmaintenance . . . . . . . . . . . . . . . . . . . 27manual calibration. . . . . . . . . . . . . . . 46media . . . . . . . . . . . . . . . . . . . . . . . . . 24media guides . . . . . . . . . . . . . . . . . 4, 10media specifications . . . . . . . . . . . . . 52media, loading. . . . . . . . . . . . . . . . . . . 9media, outside length . . . . . . . . . . . . . 9

Oopening . . . . . . . . . . . . . . . . . . . . . . . . 3operation . . . . . . . . . . . . . . . . . . . . . . 21operator contols. . . . . . . . . . . . . . . . . 14options. . . . . . . . . . . . . . . . . . . . . . . . 21outside length, media . . . . . . . . . . . . . 9

Pparallel. . . . . . . . . . . . . . . . . . . . . . . . 17parallel communication. . . . . . . . . . . 18parallel interface . . . . . . . . . . . . . . . . 56parts list . . . . . . . . . . . . . . . . . . . . . . . 30peel-mode . . . . . . . . . . . . . . . . . . . . . 23peel-off mode . . . . . . . . . . . . . . . . . . . 4physical characteristics . . . . . . . . . . . 51pinouts

ethernet . . . . . . . . . . . . . . . . . . . . . 57parallel . . . . . . . . . . . . . . . . . . . . . 56serial . . . . . . . . . . . . . . . . . . . . . . . 58universal serial bus . . . . . . . . . . . . 55

platen, cleaning . . . . . . . . . . . . . . . . . 29platen, linerless . . . . . . . . . . . . . . . . . 26platen, replacing . . . . . . . . . . . . . . . . 34plug, power . . . . . . . . . . . . . . . . . . . . . 8power supply . . . . . . . . . . . . . . . . . . . . 8power switch . . . . . . . . . . . . . . . . . 3, 14print darkness . . . . . . . . . . . . . . . . . . 20print darkness, adjusting . . . . . . . . . . 49print head. . . . . . . . . . . . . . . . . . . . . . . 4

cleaning . . . . . . . . . . . . . . 27, 37, 39replacing. . . . . . . . . . . . . . . . . 36, 38

print head, replacing . . . . . . . . . . . . . 35print quality . . . . . . . . . . . . . . . . . . . . 44print speed . . . . . . . . . . . . . . . . . . . . . 20print width . . . . . . . . . . . . . . . . . . . . . 20print width, adjusting . . . . . . . . . . . . 49printing modes. . . . . . . . . . . . . . . . . . . 7printing specifications . . . . . . . . . . . . 51PrintServer II. . . . . . . . . . . . . 17, 18, 57programming language . . . . . . . . . . . 53

Qquality problems . . . . . . . . . . . . . . . . 44

62 980410-001 Rev. A

Page 71: TLP2844Z

Rrecalibrating the printer . . . . . . . . . . . 47related documentation . . . . . . . . . . . . . 6release latches . . . . . . . . . . . . . . . . . . . 3replace the print head . . . . . . . . . . . . 38replacing supplies . . . . . . . . . . . . . . . 22resetting the factory defaults . . . . 48, 49ribbon . . . . . . . . . . . . . . . . . . . . . . . . 22ribbon carriage . . . . . . . . . . . . . . . . . . 4ribbon sensor printout . . . . . . . . . . . . 44ribbon specifications . . . . . . . . . . . . . 52ribbon, loading . . . . . . . . . . . . . . . . . 11

Sserial communication . . . . . . . . . . . . 18serial connector pinouts. . . . . . . . . . . 58serial interface . . . . . . . . . . . . . . . . . . 17serial parameters, default . . . . . . . . . 19set communications (^SC) . . . . . . . . 19spares. . . . . . . . . . . . . . . . . . . . . . . . . 30status LED. . . . . . . . . . . . . . . . . . . . . 41status light . . . . . . . . . . . . . . . . . . . 3, 14supplies . . . . . . . . . . . . . . . . . . . . . . . 22supply roll . . . . . . . . . . . . . . . . . . . . . 11switch, power . . . . . . . . . . . . . . . . . . 14

Ttake-up core. . . . . . . . . . . . . . . . . . . . 11test label . . . . . . . . . . . . . . . . . . . . . . 15thermal printing. . . . . . . . . . . . . . . . . 21thermal transfer . . . . . . . . . . . . . . . . . 22thermal-transfer . . . . . . . . . . . . . . . . . 38TLP printers . . . . . . . . . . . . . . . . . . . 38top cover, closing . . . . . . . . . . . . . . . . 5top cover, opening. . . . . . . . . . . . . . . . 3trademarks . . . . . . . . . . . . . . . . . . . . . iiitroubleshooting tests . . . . . . . . . . . . . 47

UUL . . . . . . . . . . . . . . . . . . . . . . . . . . . 54universal serial bus . . . . . . . . . . . . . . 18USB communication . . . . . . . . . . . . . 18USB interface . . . . . . . . . . . . . . . . . . 17

Vvoltage. . . . . . . . . . . . . . . . . . . . . . . . . 8

ZZebraNet . . . . . . . . . . . . . . . . 17, 18, 57ZPL II . . . . . . . . . . . . . . . . . . . . . . . . 53

980410-001 Rev. A 63

Page 72: TLP2844Z
Page 73: TLP2844Z
Page 74: TLP2844Z