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Amadeus Ticket Changer User Guide April 2012 User Guide
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Ticket Changer User Guide - :: Amadeus Qatar ::

Sep 12, 2021

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User Guide
V1.2012 April 2012
Amadeus Ticket Changer
User Guide
Amadeus Ticket Changer Revalidation & Reissue Rules ....................................... 7 Amadeus Ticket Changer Important Information ..................................................... 8
Amadeus Ticket Changer Pricing Entries ................................................................. 10 Amadeus Ticket Changer & Manual Exchange Comparison ............................... 11
Amadeus Ticket Changer Pricing Options ............................................................... 12
ATC Pricing Recalculate Transactions ...................................................................... 15 FXF: INFORMATIVE RE-PRICING ............................................................................ 15
FXQ: CONFIRMED RE-PRICING ............................................................................... 18 FXE: BEST PRICER INFORMATIVE RE-PRICING ................................................ 21
FXO: BEST PRICER CONFIRMED RE-PRICING ................................................... 23 Preparation Re-issue with ATC .................................................................................... 28
Steps for re-issue with ATC ......................................................................................... 28
ATC Examples- CAT31 Content has filed by Carriers ........................... 31 Fare difference amount for fully unused e-ticket ...................................................... 32
Steps for re-issue with ATC ......................................................................................... 32
Residual Value for refundable difference ................................................................... 37 Steps for re-issue with ATC ......................................................................................... 37
PARTIALLY USED TICKET ......................................................................................... 39 Steps for re-issue with ATC ......................................................................................... 39
SECOND REISSUE/EXCHANGE ............................................................................... 46 Steps for re-issue with ATC ......................................................................................... 46
REISSUE MULTIPLE PASSANGERS ....................................................................... 53 Steps for re-issue with ATC ......................................................................................... 54 INABILITY TO REISSUE / REVALIDATE E-TICKET .............................................. 59
Steps for re-issue with ATC ......................................................................................... 59 REVALIDATION ............................................................................................................. 62
Steps for revalidation with ATC ................................................................................... 62
ATC IN GRAPHICAL USER INTERFACE .................................................................... 66
MULTIPLE PASSENGERS .......................................................................................... 78
ATC Examples-CAT31 Content has not filed by Carriers .................... 81 Fare and Tax difference Collection ............................................................................. 81
Steps for reissue with ATC ........................................................................................... 82 Penalty as Tax difference Collection .......................................................................... 88
Steps for reissue with ATC ........................................................................................... 89
SYSTEM WARNING MESSAGES ................................................................................. 97
User Guide
Introduction
Amadeus Ticket Changer (ATC) is the Amadeus Solution to automate the
calculation necessary to reissue a ticket. Amadeus Ticket Changer also stores the results in correct ticketing formats. It delivers quicker and more responsive
services to travel needs and changes of your customers.
In the past complex reissue calculations had to be carried out manually in a time consuming process to travel agent. Now Amadeus Ticket Changer (ATC)
is capable to calculate instantly the price difference including Fare, Tax, and determine the appropriate penalties amount, residual value and update the
PNR with the correct additional total amount and prevents ADMs generated by the airlines for misleading reissue, if Carrier has filed their ATPCo Category 31
(Voluntary Changes ‘’VC’’).
Amadeus has introduced a new feature with ATC, which allows all Travel
Agents to perform an end-to end fully automated reissue, for carriers that haven’t filed their ATPCo Category 31. It means no more ATC message
‘’CAT31 NOT FILED’’ instead, the reissue panel will display a new appended message ‘’VC CATEGORY NOT FILED BY CXR – REISSUE NOT GURANTEED *4*’’ to
identify this process.
**Note**: When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ data
in Encode format under CAT31, Amadeus Can’t guarantee the calculations on behalf of the Airline. In the same way that we can’t
guarantee those calculations when they are done by agents manually for reissue today. But the productivity gain still exist because ATC
compute fare differential, taxes and penalties the same way we do
with CAT31 content and this is most time consuming process.
Amadeus Ticket Changer (ATC) is a complete solution enhancing the reissue
process in FOUR simple steps:
1- PNR retrieval…………………… (Existing reservation) 2- Rebooking………………………. (New Flight, Class, Date)
3- Pricing……………………………. (Recalculate of Fare/Taxes, Penalties) 4- Document Preparation…….. (Document Issuance)
Amadeus Ticket Changer
User Guide
Amadeus Ticket Changer Participating Airlines To display the Amadeus Ticket Changer participating airlines based on CAT31 (Voluntary Changes VC) airline content, enter:
FQN ATC/ CXR
ATC Prerequisites / Preconditions for Reissue / Revalidation
The following prerequisites and preconditions must exist before you can use Amadeus Ticket Changer for reissues and revalidations.
The PNR must contain the mandatory PNR elements including the new
itinerary.
The e-ticket record of the original document must be accessible for
Amadeus, if not allowed to retrieve the e-ticket record, the following error message is displayed by the system: 'ACCESS TO DOCUMENT
DENIED'
Amadeus Ticket Changer cannot be used for group PNRs.
All Fares that have ‘'Voluntary Changes (VC)’' category attached in the fare rule qualify for reissues and revalidations with guaranteed.
All Fares that haven’t ‘'Voluntary Changes (VC)’' category attached in the fare rule qualify for reissues and revalidations with no
guaranteed.
User Guide
Categories list for Fare Rule:
To check if a fare rule qualifies for Amadeus Ticket Changer transactions, enter: FQN xx*VC (xx line number from FQD display).
For example: FQN01*VC
**Note**: The re-issue is not Guaranteed, if Voluntary
Changes (VC) fare rule is blank or not included in the Fare
rules list.
User Guide
Amadeus Ticket Changer Revalidation & Reissue Rules Once you have made the necessary modifications to the passenger itinerary ATC recalculates and processes the best pricing solution, accordance to the
reissue conditions, revalidation or reissue.
A reissue generates a new ticket and stores a **EMD** for penalties, and/or a refundable balance or a non-refundable amount, if any.
A revalidation modifies the original ticket and generates a **EMD** for penalties amount, if any.
**Note**: In Qatar Market Electronic Miscellaneous Document (EMD) is not activated at this current stage since airlines don’t support EMD or desired Reason - For– Issuance code (RFIC). Presently All major regional carriers have the process to include the Penalty Charges in the form of tax with respective Code. If any airline does not follow this Process, Penalties will not be automated in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket.
Amadeus Ticket Changer
User Guide
Amadeus Ticket Changer Important Information Before start working with the Amadeus Ticket Changer (ATC), you should be aware the following points:
If you change your reservation after issued e-ticket, you must exchange or revalidate the ticket.
Revalidation If the route and the fare itself do not change (i.e. new flight is fully compatible
with issued ticket fare rules), then, in some cases, airlines are allowed to make
changes in the old ticket (without need to issue a new ticket), i.e. revalidation.
Fare Amount If the new ticket price (Fare and Taxes) is more than the cost of issued ticket, For example, by raising the level of the Fare (upgrade) or itinerary changes
(re-routing), then we need to collect the difference from passengers for
exchange.
When using the ATC, the difference automatically included in the ticket itself
Penalties When using the ATC pricing recalculate transaction, system is determined the
value of the Penalties automatically as per fare rules. If the Penalties exists, the system will create EMD element in the PNR to issue EMD.
Unable to get Refund the difference If the value of the Fare or taxes in the new ticket will be lesser than issued
ticket, the difference (refundable balance or residual value) in the general case should be returned to the passenger (if not prohibited by the rules of airlines).
**Note**: It’s recommended to reissue the tickets from Airline offices and claim the difference of fare due to EMD is not supported
by airlines in Qatar market at current stage for travel agents.
Amadeus Ticket Changer
User Guide
Electronic Miscellaneous Document (EMD) ATC pricing recalculate transaction automatically creates the TSM-P elements and stores the (TSM) mask for collectable fees, Penalties and taxes. The TSM-P
element can also be created for processing of refundable difference between old and new ticket to passenger, if the cost of a new ticket to get less may be airline
restrict for refund.
**Note**: In Qatar Market Electronic Miscellaneous Document (EMD) is not activated at this current stage since airlines don’t support EMD or desired Reason - For– Issuance code (RFIC). Presently All major regional carriers have the process to include the Penalty Charges in the form of tax with respective Code. If any airline does not follow this Process, Penalties will not be automated in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket
Amadeus Ticket Changer
User Guide
Amadeus Ticket Changer Pricing Entries When a passenger decides to change his itinerary, you have FOUR pricing options with Amadeus Ticket Changer (ATC). after you have rebooked the
itinerary in the retrieved or newly created PNR (you need to create a new PNR if
the original PNR has been purged by the system or, an e-ticket, if it has been issued in another GDS).
***Note***: The difference between the Informative (FXF, FXE) and the
Confirmed (FXQ, FXO) pricing entries is that an informative pricing entry does not store TST and no changes are made to the PNR, where as a confirmed
pricing entry stores a TST and updates the PNR accordingly and no TST created
for revalidation.
FXF
FXQ
FXE
FXO
Informative Re-Pricing How much would it cost to change the Itinerary?
Confirmed Re-Pricing FXF + Update PNR with information to prepare the ticket re-issue (TST, EMDs, FO line)
Best Pricer Confirmed Re-Pricing FXE + Update PNR with information to prepare the ticket re-issue (TST, EMDs, FO line)
Best Pricer Informative Re-Pricing How much would it cost to change the Itinerary by selecting lowest applicable fare?
Amadeus Ticket Changer
User Guide
Amadeus Ticket Changer & Manual Exchange Comparison
Below are comparison actions in the exchange of both manual and using Amadeus Ticket Changer (ATC) Application:
USING AMADEUS TICKET CHANGER MANUAL EXCHANGE
Display or Create a PNR Display or Create a PNR
Check the e-ticket is reissued or not
Check the issued ticket fare rules
Rebook as require Rebook as require
Delete old TST mask (recommended) Delete old TST, If required
Recalculate cost with ATC commands Calculating the cost of a new ticket
Calculate the difference in fare and taxes
Create a TST mask
Update require flight segments
Enter the Base Fare Amount
Create a FO element in a PNR
Creating an MCO on a penalty / refund
Filling TSM mask
PNR
a PNR
Creating / modifying elements of FM/FV Creating / modifying elements of FM
Display old e-ticket record Display old e-ticket record
Issue a new ticket and EMD Issue a new ticket and EMD
Check PNR, record and ticket Check PNR, record and ticket
Enter EMD in PNR (if required by the airline) Enter EMD in PNR (if required by the
airline)
User Guide
Amadeus Ticket Changer Pricing Options
Following are the Amadeus Ticket Changer Pricing Recalculate options for FXE, FXF, FXO and FXQ
OPTION DESCRIPTION FXQ FXO FXF FXE
/S3 /S3-5,7




/P1 /P2-3,5


/INF /PAX








/KY /KYC
Classes: Y - Economy Class (all); M - Economy Standard class; W - Economy premium class; C - Business class; F - First class - search is conducted only for those classes
Note: Choose the least cost among
these classes
/KY,+ /KCW,+


User Guide
/KC,W







/R,U /R,UP
















/R ZZ /R PF-ZZ /R YTH /R YTH-SEA
Discount code or code categories of passengers (a combination of up to 3 rebates / categories)

































**Note**: Don’t use the combined option / P and / T, Referring to the same passenger,
For example: P1 (Passenger 1) and T8 (a reference to a ticket for the first passenger). Others options can be combined in any order and in any
combination.
User Guide
To specify a different option for passengers type, between the options used delimiter //.
For Example:
- Information pricing for existing reservations for issued e-tickets:
For example: Passenger ‘’1’’ as Youth, and Infant, Passenger ‘’2’’ as Child.
Entry: FXF / P1/PAX/RZZ / / P1/INF / / P2/RCH
- Confirmed pricing by recalculation best price in business class:
For example: The ticket number in the PNR for passenger ‘’1’’, ‘’2’’, ‘’3’’
and two other passengers, whose ticket numbers are listed in element ‘’13’’ and ‘’15’’ of the PNR.
Entry: FXO / KC / P1/TKT125-1234567890 / / P2-3 / / T13, 15
Amadeus Ticket Changer
User Guide
FXF: INFORMATIVE RE-PRICING
Amadeus Ticket Changer
User Guide
E-ticket record for issued ticket, enter: TWD/L6
Change the reservation as required in existing PNR or create a new PNR:
Amadeus Ticket Changer
User Guide
Amadeus Ticket changer informative pricing recalculate the PNR without creating
TST mask and TSM (for EMD issuance) for booked classes, enter: FXF
System Response:
User Guide
For example ticket was issued as below
E-ticket record for issued ticket, enter: TWD/L6
Change the reservation as required in existing PNR or create a new PNR:
Amadeus Ticket Changer
User Guide
Amadeus Ticket Changer confirmed pricing recalculate the PNR with TST and TSM creation (Penalty and residual value, if there are any) for booked classes,
enter: FXQ
System Response:
Amadeus Ticket Changer
User Guide
Display ATC Reissue Panel, enter: TQR
Amadeus Ticket Changer
User Guide
For example ticket was issued as below
Display e-ticket record, enter: TWD/L6
Amadeus Ticket Changer
User Guide
Change the reservation as required in existing PNR or create a new PNR:
Amadeus Ticket changer Best Pricer informative pricing recalculates the PNR
without creating a TST and a TSM (for EMD issuance) for lower fare, enter: FXE
Amadeus Ticket Changer
User Guide
Save the changes, enter: RFA; ER
The ‘’FO’’ element not updated in a PNR due to informative transaction used.
FXO: BEST PRICER CONFIRMED RE-PRICING
For example ticket was issued as below
Amadeus Ticket Changer
User Guide
Display e-ticket record, enter: TWD/L6
Change the reservation as required in existing PNR or create a new PNR:
Amadeus Ticket Changer
User Guide
Amadeus Ticket Changer Best Pricer confirmed pricing recalculate the PNR with TST and TSM creation (Penalty and residual value, if there are any) for EMD
issuance for lower available fare, enter: FXO
System Response:
User Guide
System Response:
System Response:
User Guide
Display ATC Reissue Panel; enter: TQR
System Response:
User Guide
Preparation Re-issue with ATC
After successfully used ATC pricing recalculate transaction FXQ or FXO, Travel consultant just enters the additional information and process the Reissue /
Revalidation.
Steps for re-issue with ATC
As a result of the ATC pricing recalculate transaction if it is found necessary to reissue a new ticket; we must perform additional action as shown in below
PNR example.
User Guide
Check TST Mask Check the availability and composition of created TST masks, to determine which passenger and what are the segments, for example:
Amadeus Ticket Changer
User Guide
In above example there is a no additional collection in Fare and No Penalty
Charged as per fare rules.
Form of Payment ATC pricing recalculate transactions do not change FP element, so in preparation for the reissue need to change it themselves (the system can not predict how
passenger will pay an extra amount for tickets).
1. Remove the existing FP elements and update old & new form of payment, if any enter:
Cryptic Entry: FP PAX O / CASH / P1-2 / S3-4 (NON-INFANT PAX)
FP INF O/CASH /P1 / S3-4 (INFANT PAX)
System Response
Validating Carrier If you rebook new segments system removed FV (Validating carrier) element
entirely, Therefore, it is recommended to verify whether the binding elements to all ‘’FV’’ necessary segments, and, if necessary, remove the old FV element
and make a new one, enter: FV BA
Amadeus Ticket Changer
User Guide
**Note**: In case, if don’t delete/change validating carrier, possible Fare for a new ticket with wrong pricing
recalculation.
Reissue/Exchange E-Ticket If the system proposed reissue, following are the steps for reissue/exchange.
Retrieve the PNR
Display Issued e-ticket record : TWD / L xx (xx – Line number of FA/FHE)
Document issuance Command: TTP / P1/S3-4
Where :
/P Slash, Passenger Indicator.
1 Passenger number ‘’1’’
/S Slash, Segment Indicator
System response:
ATC Examples- CAT31 Content has filed by Carriers Following are the examples to demonstrate the different scenarios of reissues, if Carriers have filed the CAT31 (Voluntary Changes ‘’VC’’) content.
Amadeus Ticket Changer
User Guide
Fare difference amount for fully unused e-ticket An example of reissue / exchange with Fare difference, for example passenger
wishes to change the return flight a day earlier (16APR) and C-Class not available and booked in higher J-Class.
PNR display for Issued e-ticket:
Steps for re-issue with ATC
Update the reservation as require:
Delete the existing TST, enter TTE/Tn (n = TST Number)
Amadeus Ticket Changer
User Guide
Use ATC Confirmed pricing recalculate transaction, enter: FXQ
As per system response, it is necessary to make the reissue, the ticket price has changed, the passenger must Additional Fare QAR2760.00 and automatically
creates the TST mask with FO line for reissue.
Amadeus Ticket Changer
User Guide
Save the confirmed pricing in the PNR, enter: RF ADMIN; ER
System Response:
Remove the Existing FP element, enter: XE11
Update old form of payment and new form of payment, enter:
Cryptic Entry: FP O / CASH + / CASH / QAR2760 / P1 / S2-3
Where:
O / Original / Old form of payment indicator
CASH Original / Old form of payment type
+ / Plus, Slash separator indicator
/QAR Slash, Currency code
2760 Collectable Total amount
Amadeus Ticket Changer
User Guide
System Response:
Check the validating carrier: If you delete the TST mask, FV element was also
removed, If not delete, delete and enter it again, enter: FV BA
System Response:
User Guide
Display the original issued e-ticket record, enter: TWD/L6
System Response:
Where:
/P Slash, Passenger Indicator.
1 Passenger number ‘’1’’
/S Slash, Segment Indicator
System response:
User Guide
Residual Value for refundable difference
A passenger makes a request to verify the possibility of renewal ticket at a lower
Fare in the following reservation:
Steps for re-issue with ATC
Display issued e-ticket record, enter: TWD/L6
Thus, the ticket was issued on 15FEB12 for fare base JFFME, Travel will starts
on 25FEB12 (a future date), the status of all coupons are "O” (ticket is unused).
Amadeus Ticket Changer
User Guide
Use ATC Best pricer informative pricing recalculate transaction to calculate the possible lower Fare, if any, enter: FXE
As per ATC re-pricing transaction response, there is an opportunity to issue a
ticket for lower fare and downgrade is possible. As a result, passengers will get the refund difference QAR14050.00 (Residual Value Amount, if airline allowed)
**Note**: It’s recommended to reissue the tickets from Airline offices and claim the difference of fare (Residual Value), if any, due to EMD is not supported by airlines for Travel agents in Qatar Market
in current stage.
Amadeus Ticket Changer
User Guide
PARTIALLY USED TICKET
A passenger makes a request to change the date of the return flight on 12APR.
Steps for re-issue with ATC
Display original issued e-ticket record, enter: TWD/L6
Thus, the ticket was issued on 28FEB12 for fare bases JFFME, Coupon 1 has
been used with status of the coupons ‘’F’’ (Flown-used) and Coupon 2 has status "O” (Open for use).
Amadeus Ticket Changer
User Guide
Delete the existing TST, enter: TTE
Amadeus Ticket Changer confirmed pricing transaction to recalculate, enter:
FXQ/S3
User Guide
As per ATC pricing transaction response, it’s possible to reissue without
Penalties and automatically creates TST MASK with ‘’FO’’ elements for re-issue.
Save the changes, RF A;ER
System Response:
User Guide
System Response:
Update the existing TST: Delete existing Form of payment, enter: XE10
Update old and new form of payment, enter: FPO/CASH Update the Validating carrier, enter: FV BA
Save the changes, enter: RFADMIN; ER
System Response:
User Guide
Display original issued e-ticket record, enter: TWD/L6
Amadeus Ticket Changer
User Guide
Where:
/P Slash, Passenger Indicator.
1 Passenger number ‘’1’’
/S Slash, Segment Indicator
System Response:
User Guide
Amadeus Ticket Changer
User Guide
SECOND REISSUE/EXCHANGE Passenger would like to change the reservation BEY-DOH on 17APR
Apparently, the passenger already had done exchange on this reservation (The FO element in the PNR), now passenger would like to re-issue again.
Steps for re-issue with ATC
Display e-ticket record for issued ticket, enter: TWD/L6
Thus, the ticket was re-issued on 27FEB12 for Fare base LLRTME, and all the coupons status are ‘’O’’.
Amadeus Ticket Changer
User Guide
System Response:
User Guide
Use ATC Confirmed pricing recalculate transaction for booked classes, enter: FXQ
As per ATC re-pricing transaction response, it is possible to REISSUE with
penalty amount QAR110.00 and automatically creates TST MASK for Penalty Amount QAR110.00XP as a tax with ‘’FO’’ elements for re-issue.
**Note**: The process to include the Penalty Charges in the form of tax with respective Code is not supported by all airlines. If any airline does not follow this Process; Penalties will not be automated included in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket.
Amadeus Ticket Changer
User Guide
System Response:
Amadeus Ticket Changer
User Guide
A new FO element inserted to reissue of a new ticket, indicating originally issued
the ticket and last reissued e-ticket number
Delete existing Form of payment element: XE 13 Update old and new form of payment, enter: FPO/CASH+/CASH/QAR110
Update the Validating carrier, enter: FV ME Update Commission, enter: FM 0
Save the changes: RFADMIN;ER
User Guide
System Response:
Amadeus Ticket Changer
User Guide
Where:
/P Slash, Passenger Indicator.
1 Passenger number ‘’1’’
/S Slash, Segment Indicator
System Response:
Amadeus Ticket Changer
User Guide
REISSUE MULTIPLE PASSANGERS After ticket issued, passengers request to change the start date of trip a day later on 17FEB:
Amadeus Ticket Changer
User Guide
Steps for re-issue with ATC
Display issued e-ticket record, enter: TWD / L xx (xx – passenger reference)
For example, TW/L14
All tickets have been issued on 15FEB12 for Fare base JFFME, the status of all coupons "O” (tickets are not used).
Update the reservation as desired date for specific segments:
Amadeus Ticket Changer
User Guide
System Response:
Use ATC Confirmed pricing recalculate transaction for booked classes: FXQ
As per ATC re-pricing transaction response, the ticket Fare has not changed and
No penalties apply and automatically creates TST MASK with ‘’FO’’ elements to Re-issue for each passenger.
Amadeus Ticket Changer
User Guide
System Response:
FP INF O/CASH/P1/S3-4
Update the Validating carrier, enter: FV BA Update Commission, enter: FM 0
Amadeus Ticket Changer
User Guide
System Response:
System response:
User Guide
Where:
/P Slash, Passenger Indicator.
1 Passenger number ‘’1’’
INF Infant Passenger type
/S Slash, Segment Indicator
System Response:
** Repeat above steps for each passenger to re issue new documents **
The PNR display after re-issued documents
Amadeus Ticket Changer
User Guide
INABILITY TO REISSUE / REVALIDATE E-TICKET Passenger was NO-SHOW and didn’t traveled as per original planed, requests
to change trip for the returned on 22MAR11 and PNR has been purged from system.
Steps for re-issue with ATC
Display the e-ticket record: enter: TWD/TKT125-4810091227
Amadeus Ticket Changer
User Guide
Thus, the ticket was issued on 09MAR11for fare base NLXUKJB, the passenger
has used the first coupon (LHR-JFK) with ‘’F’’ (Flown) status and on second coupon (JFK-LHR) with ‘’O’’ (Open, not used) status but NO-SHOW.
Create a NEW PNR as desired dates:
Insert the issued e-ticket number manually, enter: FHE125-4810091227
Amadeus Ticket Changer
User Guide
Use ATC Confirmed pricing recalculate transaction for booked classes: FXQ
System Response:
In accordance fare rules, the exchange & refund not allowed after NO-SHOW.
Ignore all changes made to your reservation (IR).
Amadeus Ticket Changer
User Guide
REVALIDATION
For example ticket was issued on 27FEB12 for DOH-LHR-DOH with Fare Base
JFFME and passenger would like to change the reservation one week later.
Steps for revalidation with ATC
Display issued e-ticket record, enter: TWD/L6
System Response:
User Guide
Use ATC Confirmed pricing recalculate transaction for booked classes: FXQ
Amadeus Ticket Changer
User Guide
As per ATC pricing transaction has responded that the revalidation will need to
be revalidated without penalties charges.
***NOTE**** It’s depends on airline’s e-ticket policies to allows travel agents for revalidation. You can check the Airline e-ticketing policies
HE ETT SV
Ignore the changes, enter: IR
Updates the reservation as required and save the changes, enter: RFA;ER
Amadeus Ticket Changer
User Guide
To revalidate e-ticket, enter: TTP/ETRV/L8/E2/S3
System Response:
System Response:
User Guide
ATC IN GRAPHICAL USER INTERFACE Following are the steps to use Graphic Interface for ATC Transactions:
Select «FARE» tab
User Guide
System Response:
User Guide
Choose your desired segment, list is expanding with the buttons at the top right
Select the segment to change the required date and class of service:
System Response:
User Guide
Amadeus Ticket Changer
User Guide
System Response:
If necessary, change the type of ATC transaction (Informative or Best Price
option) for the correct calculation of the class of Service / Cabin:
Click «Calculate» to perform the recalculation. In response you will see the panel allocation information on old and new fares / rates and the amount of
difference / surcharge:
System Response:
User Guide
Amadeus Ticket Changer
User Guide
System Response:
User Guide
User Guide
To display TST mask in GUI, Click on «DISPLAY TST»
Add Validating Carrier:
Amadeus Ticket Changer
User Guide
System Response:
Amadeus Ticket Changer
User Guide
System Response:
System response:
User Guide
Click <<OK>> icon
Display issued e-ticket record in GUI, Select «TICKET AND DOCUMENTS», Select «FOLLOW UP», Select «BY TICKET NUMBER»
Insert issued e-ticket number, click on «DISPLAY»
System response:
User Guide
MULTIPLE PASSENGERS When working with multiple passengers in the tab «Ticket Changer» opportunity to select the passengers for recalculated Informative Best Price:
Amadeus Ticket Changer
User Guide
In the panel allocation can be viewed as totals, and information about each
passenger:
Amadeus Ticket Changer
User Guide
User Guide
ATC Examples-CAT31 Content has not filed by Carriers Following are the examples to demonstrate the different scenarios of reissues, if Carriers haven’t filed the CAT31 (Voluntary Changes ‘’VC’’) content.
**Note**: When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ data In Encode format under CAT31, Amadeus Can’t guarantee the
calculations on behalf of the Airline. In the same way that we can’t Guarantee those calculations when they are done by agents manually
for reissue today. But the productivity gain still exist because ATC compute fare differential, taxes and penalties the same way we do
with CAT31 content and this is most time consuming process.
Fare and Tax difference Collection
For example: The original ticket was issued for DOH-MAN-DOH for CLRRFEX1
Fare basis and passenger wish to upgrade in F-Class and re-routing from LHR-DOH instead of MAN-DOH
PNR display for original issued e-ticket
Amadeus Ticket Changer
User Guide
Steps for reissue with ATC
It’s recommended to check the penalties rules (If Airline hasn’t filed CAT 31
content) before initiates the ATC transactions to recalculate the Fare difference, taxes and penalties, if any
Display the original issued e-ticket record, enter: TWD/L6
System Response:
FQD DOHMAN/AQR/CC/D17FEB/R, 16FEB12
DOHMAN Origin – Destination Three letter code
/A Slash, Airline Indicator
C Booking class
/R, Slash, Request indicator, and Comma
16FEB12 Date of original issued document with year
Amadeus Ticket Changer
User Guide
System Response:
Display the Penalty fare rule, enter: FQN2*PE
As per Penalties Fare rule, it is possible to REISSUE any time without penalties.
Amadeus Ticket Changer
User Guide
To Check the Voluntary Changes (VC) fare rule, enter: FQN2*VC
System Response
If Airline hasn’t filed CAT 31 content, the Voluntary Changes ‘’VC’’ will not appears and display the list of categories associated to Fare Basis.
Update the required Itinerary and Save the changes in the PNR
System Response:
User Guide
FXQ
As per system response, it is necessary to make the reissue, the ticket price has changed, the passenger must Additional Fare QAR3270.00 and automatically
creates the TST mask with FO line for reissue.
Save the Changes, enter: RFA;ER
Amadeus Ticket Changer
User Guide
Update the Existing TST:
Delete the old Form of Payment, enter: XE12 Update old Form of payment and New Form of payment, enter:
FPO/CASH+/CASH/QAR3270.00/P1/S2,4 Update Validating Carrier, enter: FVQR
Save the changes, enter: RFA;ER
System Response
User Guide
To Issue/print the document, enter: TTP/P1/S2,4/RT
PNR display after reissue e-ticket:
Amadeus Ticket Changer
User Guide
Penalty as Tax difference Collection
For example: The original ticket was issued for LON-DOH-LON for HLRTGB Fare basis and passenger wish to change the return journey.
PNR display for original issued e-ticket:
Amadeus Ticket Changer
User Guide
Steps for reissue with ATC
It’s recommended to check the penalties rules before initiates the ATC
transactions to recalculate the Fare difference, taxes and penalties, if any
Display the original issued e-ticket record, enter: TWD/L6
System Response:
FQD LONDOH/AQR/CH/D02APR/R, 27FEB12
LONDOH Origin – Destination Three letter code
/A Slash, Airline Indicator
K Booking class
/R, Slash, Request indicator, and Comma
27FEB12 Date of original issued document with year
System Response:
User Guide
Amadeus Ticket Changer
User Guide
As per Penalties Fare rule, it is possible to REISSUE with penalties amount GBP75.00 (QAR440.00).
Amadeus Ticket Changer
User Guide
To Check the Voluntary Changes (VC) fare rule, enter: FQN1*VC
System Response
If Airline hasn’t filed CAT 31 content, the Voluntary Changes ‘’VC’’ will not
appears and display the list of categories associated to Fare Basis.
Update the required Itinerary and Save the changes in the PNR: System Response:
Amadeus Ticket Changer
User Guide
FXQ
As per ATC re-pricing transaction response, it is possible to REISSUE with penalty amount QAR440.00 and automatically creates TST MASK for Penalty
Amount QAR440.00XP as tax with ‘’FO’’ element for re-issue.
**Note**: The process to include the Penalty Charges in the form of tax with respective Code is not supported by all airlines. If any airline does not follow this Process; Penalties will not be automated included in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket.
Amadeus Ticket Changer
User Guide
System Response:
Amadeus Ticket Changer
User Guide
Update the Existing TST Delete the Existing Form of Payment, enter: XE11
Update old Form of payment and New Form of payment, enter: FPO/CASH+/CASH/QAR440.00/P1/S2,3
Delete Existing validating Carrier, If any, enter: XE12 Update Validating Carrier, enter: FVQR
Save the changes, enter: RFA;ER
System Response
Amadeus Ticket Changer
User Guide
PNR display after reissue e-ticket
Display new Issued e-ticket record, enter: TWD/L6
Amadeus Ticket Changer
User Guide
SYSTEM WARNING MESSAGES The following warning messages may appear during using ATC transactions:
When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ data in Encode format under CAT31, Amadeus Can’t guarantee the calculations on
behalf of the Airline.
This comment appears when using the FXO and shows that segments of the
system rebooked to another class, corresponding to the BEST PRICE (the
asterisk next to booking classes shows, which Cites were rebooked).
This comment appears when you use commands or FXE, FXF indicating the last
date of ticketing and override.
Amadeus Ticket Changer
User Guide
These comments appear in the ATC pricing recalculation, if the calculation of the
fare, or taxes in original issued TST was made manually, or modified in
automated TST).
This comment appears when you use commands FXO or FXE and shows that the
re-booking is not required (Booked classes will meet the lowest possible cost).
This comment appears when using FXE and found a lower fare calculation; it is
necessary use the FXO or rebooks segments (the asterisk shows next to the
booking classes, which are must rebook)
ERROR MESSAGES The following error messages may appear during using ATC transactions:
These messages appear if the office did not configured to use ATC
This message is displayed if the reissued ticket can not be opened (try to display
e-ticket record ‘’ TWD’’)
This message is displayed if the office did not configured to use VMCO
Amadeus Ticket Changer
User Guide
2- Second Ticket number for conjunct Ticket (instead of first).
This message is displayed if the Fare Calculation in reissued ticket incorrectly
entered
This message appears if ATC transaction as links to tickets with different routes (flights / dates / classes), for example, if each passenger have associated
several tickets for different segments.
This message appears when you try to recalculate the route to open flight
segment, which is impossible
This message appears when referring to the same passenger (e.g., with the
option / P and options / T)
This message is displayed if the booking of flights has already been used
(use / S to specify the segments).
This message is displayed if not found ATC pricing recalculation.
This message appears when an incorrect reference to the passengers.
Amadeus Ticket Changer
User Guide
This message is displayed if there was a technical problem with the Amadeus
server, retry the command later.
This message appears if the ATC pricing calculation of more than 9 passengers
(including infants).
This message appears when trying to second re-issue for partially used ticket.
This message is displayed if the recalculation is necessary to perform delete the
old TST mask.
This message appears when using command Best Pricing (FXO or FXE) referring
not to all passengers in the PNR.
This message appears if there are no Ticket numbers (FA or FHE element) for
each passenger in PNR (need to specify which tickets will be reissued with the
option / T).
This message is displayed if the penalties fare rules of the fare restricting
re-issue.
User Guide
This message is displayed if the reissued tickets have been issued in different
dates (do recalculate separately for each ticket).
This message is displayed if the airline does not support the ATC or Voluntary
Changes (VC) fare rule not listed.