The uprooted enterprise: ICT for the any3-economy

August 26, 09

Belgacom Group keeps companies online. Anywhere, anyhow, anytime.

Enterprise Business Unit | Corporate

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Belgacom Group: your reliable partner

Corporate Social Responsibility •  Average of 34 hours training

per employee •  89% of employees follow at least

1 training per year •  1.000 Internet Academy sessions

Green •  100% of energy is from

renewable sources •  Waste reduction program (-18%) •  Electricity consumption

reduction program •  84% of purchase orders sent

electronically

• Belgian incumbent operator

• Converged offerings Fix, Mobile, IT and International

•  International footprint

• Quoted on the Euronext Stock Exchange “BELG”

• Autonomous public sector company

• 50%+ owned by the Belgian State

• Staff of 17.500 people (Q3/2008)

• Turnover 5.978 M Euro in 2008

• Net income 800 M Euro in 2008

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Belgacom’s converged strategy

Belgacom wants to be the preferred provider offering intuitive end-to-end solutions combining fixed and mobile telecom, IT and media, and empowering its customers to master and enrich their professional and private lives

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International presence: Leading ICT integrator in Western Europe

•  Leading ICT integrator in Belgium, France & Luxembourg

•  32 affiliates in Western Europe •  Global reach through strategic partners

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International presence: Own cross border connectivity platform

•  Belgacom Explore

•  Belgacom International Carrier Services


Management within the Belgacom Group

Didier Bellens President & Chief Executive Officer

Grégoire Dallemagne Executive Vice President Strategy

Michel Georgis Executive Vice President Consumer Business Unit

Astrid De Lathauwer Executive Vice President Human Resources

Scott Alcott Executive Vice President Service Delivery Engine

Michel De Coster Executive Vice President Enterprise Business Unit

Ray Stewart Executive Vice President Finance & CFO


Management within the Belgacom Enterprise Business Unit (EBU)

Michel De Coster Executive Vice President Enterprise Business Unit

Kris Verheye Vice President Corporate Market

William Mosseray Vice President International

Hendrik Van De Velde Vice President Product & Solution Management

Bart Watteeuw Vice President Operational Excellence

Renaud Tilmans

Director Service Delivery Engine

Jean-Michel Courtoy Vice President Small & Medium Market


Management within the Belgacom EBU Corporate Market

Kris Verheye Vice President Corporate Market

Erik Hendrix Director Specialised Sales & Pre-Sales

Roger Dejaeghere Director Outsourcing

Jan Sonck Marketing Director

Dirk Slachmuylder Sales Director Public, Utilities & Healthcare

Frank De Winde Sales Director Finance, Industry & Media

Pascal Vanswegenoven Director Bid Management & Sales Operations


Belgacom Enterprise Business Unit Mission

Belgacom is committed to simplify the ICT of its professional customers with quality-guaranteed end-to-end managed solutions

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Belgacom Enterprise Business Unit Ambition

Belgacom will be the leading network-centric ICT service provider in Belgium and a reference in our European footprint


Belgacom Enterprise Business Unit Vision: The Uprooted Enterprise

A tree can’t uproot itself. Your company can. With ICT.


Internal •  ICT and the internet

•  Collaboration and outsourcing

•  Own ecosystem

•  Automated value chain

•  Customer and employee satisfaction influenced by processes

External •  Economical crisis

•  Environmental, social and regulatory constraints

•  Mobility of people, goods and information

The Uprooted Enterprise

Influences that require new ways of interaction:



•  Anywhere, anyhow, anytime •  See challenges and opportunities in a period of economical

crisis •  Benefit from globalization, seeking for the best place to

create, build and service • Do not fear changes in climate, social or regulation contexts •  See information technology as a driver for profitable and

sustainable growth

Profit from the “any3 economy”



• Have flexible activities •  Are customer-driven, event-driven, market-driven •  Collaborate • Have automate business processes •  Interact electronically •  Create agility •  Are always on

Uprooted organizations are excelling in the any3 economy



Belgacom keeps your uprooted business online in the any³ economy: anywhere, anyhow, anytime


Consult Integrate Manage Outsource

Serving The Uprooted Enterprise with ICT value propositions

Tailormade ICT needs

Business expectations

Enterprise Network

Offering a state of the art converged and secured enterprise wide platform

Enterprise Datacenters

Answering the growing demand for everything as a service and pay as you use customer needs

Enterprise Security

Relying on technology to face security risks and ensure business continuity

Enterprise Collaboration

Deploying the toolbox for smarter enterprise wide unified communication

Enterprise Applications

Providing application availability to the any³ customer

Enterprise Mobility

Putting the power in the hands of the user who wants to work in a ubiquitous world

Interactive overview: Click the value propositions


The Uprooted Enterprise adapted to specific needs per market

Finance Customer retention, loyalty, intimacy and experience in a shaking world of financial crisis, sector consolidation and regulation

Government Simplifying, integrated & multi-channel citizen interaction while coping with budget constraints

Healthcare Improving quality of care & operational efficiency, while facing restricted budgets

Media Exploiting the challenges of interactivity, user generated content & multi-channel communication models faced with shrinking advertising budgets

Retail & Manufac-turing Keeping hold of the consumer in the multi-channel revolution, while facing pressure on margins and optimize business processes & supply chain integration

Services & Utilities Customer retention & loyalty, front-end service ability and back-end reengineering, dealing with pressure from low cost competitors in a liberalized market


Belgacom Group keeps companies online. Anywhere, anyhow, anytime.

Questions & answers ?

More info: ict.belgacom.be


ICT value proposition Enterprise Network

Belgacom Explore

Managed Connectivity

Managed Services

International Solutions

Convergence

Application Performance

Dedicated Networks

Managed LAN

Datacenter Networking

Managed Wireless LAN

Managed Network Security

WAN Optimisation

Monitoring & Management Tools

Network Services

Strategic Network Consultancy

Technical Network Consultancy

Network Integration

Network Management

Value Propositions


ICT value proposition Enterprise Datacenters

Datacenter Facilities

Housing

Onsite Facilities

Onsite Systems

Servers, Storage & Software Solutions

Onsite Services

Hosted Systems

Dedicated Hosted Systems

Virtual Hosted Systems

Storage Hosting

Managed Hosted Systems

Managed Dedicated Hosting

Managed Virtual Hosting

Shared Hosting

Business Backup

Archiving

Domain Names

Workplace Manage-ment Desktop Lifecycle Management

Application Delivery

Desktop as a Service

IP Telephony

Mobile Connectivity

Unified Communication

Datacenter Security

Onsite Datacenter Security

Secure Housing

Secure Hosting

Secure Workplace Management

Value Propositions


ICT value proposition Enterprise Security

Managed Network Security

Internet Access Street

Security Inside

Datacenter Security

Security Services

Strategic Security Consultancy

Technical Security Consultancy

Managed Security Services

Secure Connectivity & Mobility

Application Security

Security Management

Physical Security

Value Propositions


ICT value proposition Enterprise Collaboration

Telephony

Traditional Telephony

Hybrid & IP Telephony

Wireless Office

Voice Services

Contact Centers

Call Centers

Multimedia Contact Centers

Interactive Voice Response

Unified Communication

E-mail

Instant messaging & Identity Presence

Mobile E-mail

Videoconference

Web & Call Conference

Belgacom Internet for Employees

Information Management

Web Portals

Document Management

E-learning

Value Propositions


ICT value proposition Enterprise Applications

Value Chain Improvement

Digital Media & Videostreaming

Application Platform Services

Mobile Enabled Services

Sector Based Applications on Enable Platform

Value Propositions


ICT value proposition Enterprise Mobility

Mobile Voice

Proximus Wireless Office

Proximus Volume Based Pricing Corporate

Unified Communications

Mobile Data

Proximus Mobile Mail Enterprise

Proximus Mobile Internet

Proximus Mobile Intranet

Belgacom Explore Mobile

Mobile Applications

Mobile CRM

SMS Customer Interaction

Machine to Machine Communication

Mobile Payments

Mobile Management

Proximus Fleet Management

Proximus E-Bill

Vodafone International Management

Company Devices Management

Company SIM Cards Management

Proximus Budget Manager

Mobile Preparation & Implementation Services

Value Propositions

The uprooted enterprise: ICT for the any3-economy

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