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The Role of the Information Architect and Information Modeling Julia Cronin STC Presentation January 18, 2001

Dec 17, 2015

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  • The Role of the Information Architect and Information Modeling Julia Cronin STC Presentation January 18, 2001
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  • Role of the Information Architect and Information Modeling Lets Find Some Common Ground We all have customers.
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  • Role of the Information Architect and Information Modeling From Networks to Printers, the High-level Tasks Remain the Same Our customers need to understand install use troubleshoot the products that we sell
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  • Role of the Information Architect and Information Modeling Lets Find Some Common Ground We all have customers. Our customers work in complex environments with many products.
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  • Role of the Information Architect and Information Modeling Customers Work in Complex Environments Using Multiple Products Work in highly competitive businesses Must operate tools and equipment with little or no training or experience Manage multiple priorities in demanding culture
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  • Role of the Information Architect and Information Modeling Lets find some common ground... We all have customers. Our customers work in complex environments with many products. We are meeting the challenges posed by the internet revolution.
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  • Role of the Information Architect and Information Modeling Internet Revolution Challenges Extremely varied customer needs and expectations. Work at web speed (3 months = 1 year). Need to turn on a dime in response to the one great constant.change. Reengineer our development, publication, and delivery processes. Integrate training and documentation cultures/content to enable the delivery of unified information solutions.
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  • Role of the Information Architect and Information Modeling Lets find some common ground We all have customers. Our customers work in complex environments with many products. We are meeting the challenges posed by the internet revolution. We are all driven to leverage and achieve best practices.
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  • Role of the Information Architect and Information Modeling How to Leverage and Achieve Best Practices Know your customers Integrate documentation and training information Develop customer-focused, task-based information Enable push button publishing environment Eliminate information duplication and facilitate information reuse Design for modularity and use information models Employ the services of Information Architects
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  • Role of the Information Architect and Information Modeling What do Information Architects Do? Analyze user needs and define solutions. Design information and skill building solutions. Work with project managers and information developers to implement the solution. Make sure that customer expectations are met. Continually research information management, delivery, and access strategies to improve or modify the design.
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  • Role of the Information Architect and Information Modeling Strategies and Tactics, Part I Information Architects add value on two different levels At the strategic level, they Have a high level understanding of how all the products fit together Define, develop and ensure the application of a corporate information model that works across platforms, divisions, and product families Develop and support strategies, processes and standards that ensure task based, seamless, integrated documentation and training Continually research information management, delivery, and access strategies to improve or modify the design infrastructure.
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  • Role of the Information Architect and Information Modeling Strategies and Tactics, Part II At the tactical level, they Are members of individual product teams where they become intimately familiar with the technology and customers for a particular product or product family Analyze, design and help to implement information and skill building solutions Are keenly aware of demands from customers and product development groups and continually manage the difficulties associated with delivering on time without sacrificing quality.
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  • Role of the Information Architect and Information Modeling Strategies and Tactics, Part III Despite the inherent tension, it is critical to have Information Architects assigned at both strategic and tactical levels. It can be a grave mistake to ask one Information Architect to wear both hats at the same time. Sooner or later, something falls through the cracks
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  • Role of the Information Architect and Information Modeling Information Architect: Skills and experience needed Strong customer focus Product knowledge Knowledge of information design principles Three to five years of technical writing Knowledge of information management and delivery Good interpersonal skills Knowledge of user needs and usability assessment techniques Demonstrated ability to work in a team environment Ability to perform needs analysis
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  • Role of the Information Architect and Information Modeling Job Duties: Research Collaborate with other Nortel groups to keep informed about investigations and trials of new technologies and methods. Investigate new and emerging technologies and systems for information development and dissemination. Seek input from writers, editors, course developers, and instructors on what works and what doesnt. Gather and monitor customer feedback for potential impact to information development and delivery systems.
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  • Role of the Information Architect and Information Modeling Job Duties: Define and Design Help define standards and methodologies for information development and dissemination. Develop strategies to increase information development process efficiency. Influence user interface design to make sure that user navigation is intuitive, predictable, and flexible.
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  • Role of the Information Architect and Information Modeling Job Duties: Education, Communication, and Mentoring Help information developers to learn information development and delivery standards. Support the efficient development and delivery of documentation and training. Investigate and promote collaborative solutions with internal and external customers. Provide editing and standards (ISO/TL) services to other groups within Training & Documentation Services.
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  • What is the Information Model?
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  • Role of the Information Architect and Information Modeling The Information Model is a tool that... helps identify the task-based information customers need provides a content framework for developing information supports any packaging and presentation of information is used for training and for documentation
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  • Role of the Information Architect and Information Modeling The Information Model enables... cost-effective support of all products systematic method of identifying reusable information consistent approach to restructuring and developing information
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  • Role of the Information Architect and Information Modeling Structure of the Information Model Information Model Whats new Fundamentals Tasks Troubleshoot Sub- categories Whats new Tasks Fundamentals Troubleshoot Manage Acctg Manage Perf AdministerConfigure Customer Support Tech Fundmntl Plan & Engineer About the Product Install Hardware Install Software Commissn Topics Categories Topic groups
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  • Role of the Information Architect and Information Modeling Dispelling the myths about the Information Model It is not: a cookie cutter template for developing Training and Documentation intended to be used in its entirety required to use it as a linear framework
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  • Role of the Information Architect and Information Modeling Manage Perf The Model as a grocery store Each category is an aisle with topics (goods), grouped on shelves (topic groups) Each topic is an item from a shelf Install Hardware Plan & engineer
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  • Role of the Information Architect and Information Modeling Based on your research and user needs. Determining provisioning requirements Managing the installation Preparing the site Configuring routes Optimizing performance select the items (topics) that you need.
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  • A closer look at the structure of the Information Model
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  • Role of the Information Architect and Information Modeling What is a category? A category groups information that relates to a specific functional area Use only the categories that apply to your product. Not all categories apply to every product. Not all categories apply to both Training and Documentation. Information Model
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  • Role of the Information Architect and Information Modeling What are the categories? Customer Support Technology Fundamentals About the Product Plan and Engineer Install Hardware Install Software Commission Configure Administer Manage Performance Manage Accounting Manage Faults Manage Security Information Model
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  • Role of the Information Architect and Information Modeling Example category Install Hardware contains information about the functions of installing and removing hardware def