The Role of HR in Enterprise Collaboration

• 1. The New Role of HR inCollaboration Jacob Morgan

2. Slides, Case Studies, and StrategyResourcesChessMediaGroup.com/Resources Around a dozen in-depth case studies State of Enterprise 2.0 Collaboration Report Unique strategy resources to help you with collaboration efforts Updated Regularly! 3. Principal, Chess Media Group Author of Amazon best-sellingbook The CollaborativeOrganization (McGraw Hill) Traveler and Chess Lover! Blog:SocialBusinessAdviser.com Twitter: @JacobM 4. The Collaborative Organization Published July 2012 (McGraw Hill) First comprehensive guide to emergentcollaboration in the workplace Includes real-world examples, hard data,and contributions from practitioners, andunique models and frameworks Amazon best-seller Endorsed by leaders such as the former CIOof the USA, CMO of Dell, Chair of the MITSloan Management Review, CEO of Unisys,CMO of SAP, and dozens of others SocialBusinessAdvisor.com 5. What Is Collaboration? Collaboration isnt new, its beenaround for many years All about two or more peopleworking together to createsomething or achieve a goal Technology and culture havechanged 6. Easy to findinformation Join/create Learn andcommunitiesgrowYou controlLive a moretechnologypublic lifeYOU Engage with Use multiple othersdevices Easy to learn Connectand teachwith peopleothers 7. Your Future Workforce Cultivate passions Engage with communities Find and share information Learn and grow at will Always connected A teacher and a studentAre you ready for him?... 8. Common Collaboration ProblemsMore specific to HRBroader collaboration problems Employee engagement Find subject matter experts Onboarding Hard to find information Too much time spent in email Performance management Cross-boundary Work-life balancecommunication/collaboration Incentives, rewards, and benefits Duplication of content Growth and development Department and organizational Employee experiencealignment Retention (people and information) Build trust 9. The farther apart we are the lower theprobability of communicationSource: Professors John Carroll and Li Tao, Managerial Psychology, Massachusetts Institute ofTechnology: MIT OpenCouseWare, Fall 2006, http://ocw.mit.edu, accessed January 19, 2012.Used by permission of MIT OCW. 1977 T. J. Allen, Managing the Flow of Technology 10. Impact of Collaboration 11. Impact of Collaboration 12. Source: McKinsey, The rise of the networkedenterprise: Web 2.0 finds its payday 13. 20-25% improvement in knowledge workerproductivity possible$900 billion-1.3 trillion (annual value that could beunlocked via social technologies in 4 sectors)2/3rds of that value comes fromcommunication and collaboration betweenand across enterprisesThats almost $600 billion-900 billionSource: McKinsey, The social economy: Unlocking value and productivity through social technologies 14. Human resource practices that foster strongconnections between employees and employergenerally sustain a social climate within the organizationthat facilitates the exchange and combination ofknowledge necessary for innovation and growth.~ILR Impact Brief - Pathways to Success: HumanResource Practices Do Matter (Cornell University) 15. Where does HR fit in? Unique opportunity to be collaboration leaders Integrate collaboration into: onboarding, rewards, benefits,talent management, and other areas Employees are the most valuable asset 16. 72% of US workers are not engaged in theirwork. Defined as essentially sleep walkingthroughout their day. (Gallup) Gallup estimates disengaged workers cost U.S.businesses as much as $350 billion a year 17. What most people What todays HR think HR does should doRecruitmentEnterprise pulse Vision and goals Discipline EngagementRewardsExperienceRetention Staffing GrowthPayroll Value 18. M Recruiting(using external OnboardingAT social tools)NAALPerformanceLearning & GE ManagementGrowthENMTEmployeeERetentionexperienceNT 19. Collaborative Onboarding New employee collaborative scavenger hunt Connecting with other new employees Public recognition when training is completed(badges, leaderboards, etc) Collaborative training Get access to materials via platform Share ideas, feedback, insight, questions, etc Help & support More accurate and up to date information 20. Only 31% of employees say their seniormanagers communicate openly and honestly Only 42% think senior managementencourages development of talent Only 42% think their leaders inspire andengage them (Towers Watston) 32% of team doesnt know their next move inthe company (HR Employee Engagement Stats, from Slideshare) 21. Collaborative PerformanceManagement Real-time feedback to employees Easy for executives and managers to encourage and support Peer support and recognition Quickly identify problem areas No longer need to wait for bi-yearly performance review 22. 78% of U.S. workers said being recognizedmotivates them in their job (Workforce MoodTracker Survey.) 69% of employees would work harder if theywere better recognized (Workforce MoodTracker Survey.) 46% of new hires leave their jobs within thefirst year (HR Employee Engagement Statistics,on Slideshare) 23. Rewards and incentives Translate rewards programs into collaborative environments Leaderboards Badges Public recognition Status Unique opportunity to talk to your employees Ask about benefits Get feedback on new policies Develop collaborative programs 24. Learning and Growth Identify employee passions and areas of interest Employees can be become teachers and students Path is chosen not determined Discoverability 25. Retention Working for a modern cool company Allowing for pivots to other areas Work in passion areas Work always feels new Greater fulfillment & sense of purpose Community Understanding of individual impacts 26. Collaboration Makes theWorld a Better Place U.S. companies spend over $400 billion on stress-relatedissues Work is one of the leading causes of stress Collaboration can: Make it easier for employees to get work done Allow employees to feel more fulfilled and engaged Feel a greater sense of purpose Allow for flexible work environments Reduce stress at work Give employees more personal time Improve work-life balance MAKE PEOPLE HAPPIER! 27. What HR needs to do Understand the tools What they are, how they work, what they do Understand their application How they can be integrated into various roles Use cases Understand and develop the vision Long term goals short term goals Strategy to get there Be a part of a team to drive collaboration 28. From this 29. To This 30. Questions?Jacob MorganPrincipal, Chess Media GroupAuthor, The Collaborative OrganizationTheCollaborativeOrganization.comJacob@ChessMediaGroup.comSocialBusinessAdvisor.com@JacobMJacobs book guides leaders on how to develop strategies tobuild this type of a Collaborative Organization.Vivek Kundra, Former Chief Information Officer of the UnitedStates of AmericaJacobs book is a valuable strategic guide to help leadersdeploy emerging collaboration technologies and strategies to"get there.Jonathan Becher, CMO, SAP"A valuable strategic guide for organizations looking to tap thepower of new social and collaborative tools to create moreconnected, engaged, and successful organizations."Ed Coleman, Chairman and CEO, Unisys Corporation 31. Slides, Case Studies, and StrategyResourcesChessMediaGroup.com/Resources Around a dozen in-depth case studies State of Enterprise 2.0 Collaboration Report Unique strategy resources to help you with collaboration efforts Updated Regularly!