The Core of a Painting Project

The Core of a Painting Project

http://nwacuho.org/wordpress/wp-content/uploads/2009/07/NWACUHO-core-of-it-logo1.jpg

Presentation Overview• Presentation Objectives• Introduction to UBC-V Student

Housing• Introduction to Thunderbird

Residence• Project Overview

– Project Timeline– Project Planning and Plan– Communication Strategy– Challenges Faced

• Student Satisfaction Survey• Conclusion

Brown-Jackson, Hilchey, Hogg – NWACUHO 2010

Presentation Objectives• Learning Objective 1

– Participants will learn project coordination methods.

• Learning Objective 2– Participants will learn how to effectively communicate with staff,

residents and contractors.

• Learning Objective 3– Participants will learn problem solving techniques when addressing

resident concerns.


UBC-Vancouver Student Housing• UBC provides accommodation for

more than 8,000 students, faculty and staff in eight residence complexes.– Second largest on-campus housing

operation in Canada• SHHS’s goal is to provide an

environment that helps students to succeed, both academically and socially.


UBC Vancouver

Thunderbird Residence


Residence ComparisonThunderbird Residence

• 12-month Residence Contract• 403 Apartments in total

– 153 studio apartments– 167 one-bedroom apartments– 9 two-bedroom apartments– 74 four-bedroom apartments

• 634 Contract Holders– But up to approximately 800 with

roommates


Walter Gage Residence

• 8-month Residence Contract• 198 Apartments in Towers

– 192 six-bedrooms– 6 two-bedrooms– 1 eight-bedroom

• 161 Apartments in Low-Rise– 4 two-bedrooms– 61 one-bedrooms– 96 studios

• 1337 Contract Holders

Thunderbird Residence - Staffing• Management

– 1 Residence Life Manager– 1 Building Services Manager

• Facilities Coordinator• Residence Life Staff

– 1 Senior Residence Advisor– 9 Residence Advisors

• Housekeeping Staff– 1 Housekeeping Supervisor– Housekeepers

• Front Desk Staff– 1 Residence Font Desk Services Coordinator– Residence Attendants


Project Overview – Timeline


2005: Previous Painting Project

2005/6: Discussions about future painting project

2008: 2009/10 Painting Project put in budget

Summer 2009: Recruitment of Facilities Coordinator (FC) Position

Summer 2009: RLM/FC/BSM discussion

Summer 2009: Committee struck to develop project plan

September 2009: Committee finalizes project plan

September 2009: Painting test units

September 2009: First formal communication to residents

October 2009: First resident suites painted

September 2009: Education strategy implemented

October 2009-Present: Suites continue to be painted

April 2010: Targeted completion date

Project Overview – Communication Strategy• One-month notice

– Email– Printed copy in mailbox– Printed copy delivered to unit

• Two-week notice– Email– Printed copy in mailbox– Printed copy delivered to unit

• One-week notice– Email– Printed copy in mailbox– Printed copy delivered to unit

• Residence Advisor Check-in• Painting Complete Notice

– Printed copy delivered to unit


One Month 2-Week 1-Week0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

EmailMailboxUnit Door

Q4.1 Please indicate if you received the following notifications prior to the painting of your unit.

Project Overview - Cost• Revenue Lost (October-April) = $129,780

– 2 4-bedroom units • $2,368/month * 2 = $4,736

– 8 1-bedroom units• $938/month * 8 = $7,504

– 8 studio units• $787/month * 8 = $6,296

• Additional Overheads = $6,300– Gift Baskets

• Painting Project = $460,000– i.e., paint, staffing, materials


Total Project Cost$596,080

Project Overview – Temporary Accommodations


• Types of Accommodations– 4-bedroom units– 1-bedroom units– Studio-units

• Materials provided– Linens (sheets, bath towels)– Kitchen utensils / Minor appliances – TV / Telephone / Internet– 2-4 Beds– Desk / Desk Chair / Desk Lamp– Kitchen Table / Chairs / Sofa

Project Overview - Challenges

• Security• Scheduling• Student concerns• Quality Assurance• Staffing challenges• Project management challenges


Project Overview – Student Satisfaction Survey

Female Grads

Male Grads

Female Undergrads

Male Undergrads

Total Residents

0 100 200 300 400 500 600 700

Surveyed Total

324 residents invited to participate in survey152 residents completed the survey

47% completion rate


Project Overview –Survey Demographics


Q2.2 Please indicate the gender with which you identify.



Q2.3 Please indicate your age.


Q2.4 Please indicate what level of education you are currently enrolled.




Q3.1 Please indicate which type of residence assignment you currently live in.

Project Overview –Survey – Grad vs. Undergrad


QuestionsGraduate Students

Undergraduate Students

Q12.1.A I am satisfied with the overall quality of the painting work

64% 58%

Q12.1.B I am satisfied with the clean-up completed by the staff

49% 33%

Q12.2I feel the painting project has been an improvement to my unit

66% 54%

Project Overview –Survey – Staff Support

Before During After0

10

20

30

40

50

60

70

80

AgreeGAgreeUGNeutralGNeutralUGDisagreeGDisagreeUG

G = GraduateUG = Undergraduate

Q12.3.A/B/C I feel SHHS staff were helpful _____ the painting renovation project


Project Overview –Survey – Shared vs. Self Contained


Questions Shared Self Contained


59% 66%


44% 48%


56% 68%

Project Overview – Survey - Staff Support


10

20

30

40

50

60

70

80

AgreeSAgreeSCNeutralSNeutralSCDisagreeSDisagreeSC


S = SharedSC = Self Contained


Project Overview – Survey Used Temporary Accommodations vs. Did Not Use


Questions Used Temporary Accommodations

Did Not Use Temporary

Accommodations


59% 66%


44% 48%


56% 68%

Project Overview – Survey - Staff Support


10

20

30

40

50

60

70

80

AgreeTAgreeNTNeutralTNeutralNTDisagreeTDisagreeNT



T = Used Temporary AccommodationsNT = Did Not Use Temporary Accommodations

Project Overview – Survey Saw Display vs. Did Not See Display

Questions Saw Display Did Not See Display


66% 61%


56% 37%


78% 46%


Project Overview – Survey Saw Display vs. Did Not See Display


10

20

30

40

50

60

70

80

AgreeDAgreeNDNeutralDNeutralNDDisagreeDDisagreeND


D = Saw DisplayND = Did Not See Display


Project Overview – Survey – Staff Contact


10

20

30

40

50

60

70

AgreeSCAgreeNSCNeutralSCNeutralNSCDisagreeSCDisagreeNSC

SC = Had Staff ContactNSC = Did Not Have Staff Contact



Project Overview – Survey – Student Comments

– “It was kind of a hassle for us especially during our exam period. It would have be better if the painting was done during the summer when most of the students are not on campus.”

– “The clean-up should be improved (or at least if not, then the notices should not indicate that the unit will be left as found, so that people don't have the expectation of finding a clean home after the project). Upon my return I spent an entire day vacuuming and dusting off paint dust from all the floors and counters.”

– “I loved the little gift basket. Such a nice touch!– “The gift box from SHHS was really touching. And Timothy was really helpful to

arrange the job. Thanks!”– “SHHS is considerate in relocation process.”– “I was impressed with the effort into thorough and timely communication and the

overall efficiency of this huge organizational feat! And I do believe it has improved the appearance of my unit.”


Opportunities for Improvement• Communication Strategy

– Sent out monthly reminder earlier– Olympics/Extended Reading Week

Break Option– “Open House”

• Temporary Accommodations– Phone

• Term II Survey in May• BBQ Celebration


Conclusion – Q & A


The Core of a Painting Project

Documents

residence complexes

unit brownjackson

hogg nwacuho 2010q4

roommates brownjackson

mailboxprinted copy

project planseptember

walter gage residence

project coordination