The Bromley MyLife website - How it can help you

The Bromley MyLife website –

how it can help you

Contact me –

Michael Watts, Senior Planning & Development Officer

London Borough of Bromley

[email protected]

Visit http://bromley.mylifeportal.co.uk

I’m going to talk about -

Introduction

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About me and my team

Background to the Bromley MyLife website

What’s on it that can help you

How you can help us

About me and my team

I work for London Borough of Bromley as a Senior Planning & Development

Officer

About my team:

About me & the team

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At our very best, we inform & learn from users to influence &

drive change in services, knowledge & behaviour.

We do this to help our colleagues, the people who live in the

borough, Members & our key partners.

This supports and helps users to influence & control their

services which are shaped around their needs.

My team are responsible for:

My team

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The Bromley MyLife website

Information for the public

Asking people what they think

1 2 3

About the Bromley MyLife website

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To help people make

informed choices about their lives

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The life of our website

- in a single timeline

adults with care & support needs

children with Special Educational Needs & Disabilities

fostering & adoption services

keeping healthy & well

people who care for others

The five parts of the website

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What we have been working on recently

Adult care & support in one place

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Information for Care and support options

for adults was held across the

bromley.gov.uk and Bromley MyLife

websites

The user journey included moving from one

site to the other and back again

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April to July 2015 – research & user

experience mapped

August 2015 – initial launch

January 2016 – enhanced section

following user feedback

New section for children and young

people with disabilities and special

educational needs following Children &

Families Act 2014

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September 2013 – initial launch

December 2013 & September 2014 –

major enhancements

September 2014 to July 2015 – research

& user experience mapped

August 2015 – enhanced section

launched

A user shaped Bromley Local Offer

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Working with the Bromley Safeguarding

Adults Board

Make information easier to find, use &

understand

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Summer 2015 – engagement with

voluntary & public sector

Autumn 2015 – research & scoping of

content

November 2015 – launch of first few pages

Early 2016 – full site to be launched

Helping to keep people safe

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A sneaky peak

at the draft

pages…

What we are working on

A better user experience

1) A new menu & structure – just gone live!

__

Online tools to give people more control -

1) Online tool for (a) adults with care & support

needs and (b) adult carers

2) Online children’s disability register

__

Improved information to give people more choice -

1) New section for keeping adults safe

2) New ‘home’ for the Bromley Safeguarding Adults Board

3) Enhanced care and support options for adults section

4) Enhanced keeping healthy & well section

5) A new get involved & having your say section

What’s in the pipeline?

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How it can help you

Healthy eating

for strong bones

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• Simple advice

• Information about weight

management and exercise groups

• Advice about preparing meals at

home – and meals delivered to

your door

• Videos and simple advice

• Exercise of different types & levels

• General services for everyone

• Services that are targeted at

particular groups of people

• Links to other websites

Exercise and physical activity

for strong bones

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Help stop smoking -

- Benefits of stopping

- Video about the services that are available

- Referral for specialist services

Reducing your alcohol intake –

- Services & support

Healthy choices

for strong bones

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• Simple tips

• Self-help guidance

• A video of advice & support

• Tools & technology

Reducing falls

for strong bones

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• Find current consultations from across a

range of organisations

• See what has changed from old

consultations

• See how you can give feedback, raise

concerns & pass on good comments

Helping you share

your voice

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• Find a range of activities,

things to do & places to

go

• See how you can get out

& about

• Learn about events &

activities being run by

different organisations

Find out what’s on

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How you can help us

1. Have a look at the website –

just Google “Bromley

MyLife”…

…and then look

around the site!

How you can help us

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When you spot something that is

missing, or you would find useful,

let us know

Either –

a) send us an e-mail -

[email protected]

b) complete the site feedback

box

What are we missing?

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mailto:[email protected]

One more thing…

My team are currently working with the Council’s Adult Social Care

Service to look at how people first ask for a social care

assessment

Earlier this year a new service went live – the Adult Early

Intervention Service & my team are leading a 6 month review of the

service

Plus, we are looking at creating a new online tool for people to

use…

…and, this is where we would like your help!

Now, a little plea…

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We are working on a new

Initial Information Form

The form will be used to capture key

information from people looking for care &

support for themselves or someone they care for

The Council will then use this to contact the

individual for a full assessment – if the needs

of the individuals mean that they are eligible for

an assessment

It is not replacing the current telephone system

Instead, it is designed to offer another method

for people to ask for an assessment

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Can you:

a) have a look through the working draft of the form?

b) ask yourself the following questions – does it make sense? could you fill it

in? would you fill it in? how can we make it better?

c) give me your comments today – or after

Your valuable input

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1. We will test the form more

2. We will use your feedback & the

above feedback to finish the

form

3. We will publish the form on the

Bromley MyLife website before

Christmas

4. We will learn about how well it

works & what the problems with

the form are

5. We will develop an online

version of the form in the website

before Easter

What will happen next

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…and finally…

Contact me –

Michael Watts,Senior Planning & Development Officer

London Borough of Bromley

[email protected]

The Bromley MyLife website - How it can help you

Healthcare