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Techonomy 2013 - DTP - Zappos - 2013 11-12

Sep 17, 2014

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Page 1: Techonomy 2013 - DTP - Zappos - 2013 11-12

ZAPPOS.COMDELIVERING HAPPINESSDOWNTOWN PROJECT

Page 2: Techonomy 2013 - DTP - Zappos - 2013 11-12

Slide 2

Page 3: Techonomy 2013 - DTP - Zappos - 2013 11-12

Downtown Project

CollisionsCommunityCo-Learning

Page 4: Techonomy 2013 - DTP - Zappos - 2013 11-12

Slide 4

Delivering Happiness - What’s Next?

Clothing

Customer Service

Company Culture

“a great brand is… ______”

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Slide 5

Zappos.com

http://media.glassdoor.com/m/7b/2c/00/f6/entrance-to-the-zappos-com-headquarter-office-in-henderson-nv-photo-by.jpg

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Slide 6

Las Vegas City Hall

http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg

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Slide 7

Las Vegas City Hall

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Slide 8

Las Vegas City Hall

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Slide 9

Nike

http://standardatl.com/home/wp-content/uploads/2010/07/Nike_Campus_Tour_01.jpg

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Slide 10

Google

http://static.panoramio.com/photos/original/400729.jpg

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Slide 11

Apple

http://www.techzek.com/wp-content/uploads/2011/09/apple_campus-1.jpg

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Slide 12

Doggy Day Care

http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG

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Slide 13

NYU Campus

http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG

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Slide 14

Downtown Vegas - Fremont East

http://www.eatinglv.com/wordpress/wp-content/gallery/odettedowntown/chinatown-038-large.jpg

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Slide 15

Downtown Vegas - Fremont East

http://www.lucyvegas.com/sites/default/files/griffin5.jpg

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Slide 16

Downtown Vegas - Fremont East

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Slide 17

Downtown Vegas - Fremont East

http://roadjournals.viamagazine.com/wp-content/uploads/2011/05/The-Beat-Coffeehouse.jpg

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Slide 18

Delivering Happiness - What’s Next?

Clothing

Customer Service

Company Culture

Page 19: Techonomy 2013 - DTP - Zappos - 2013 11-12

Slide 19

Delivering Happiness - What’s Next?

Clothing

Customer Service

Company Culture

Community

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Slide 20

DOWNTOWN PROJECT - $350M

$ 50M – Small businesses

$ 50M – Tech Startups

$ 50M – Education, Arts, Culture

$200M – Real Estate

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Slide 21

DOWNTOWN PROJECT GOALS

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Slide 22

DOWNTOWN PROJECT GOALS

Live/Work/Play – Walking Distance

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Slide 23

DOWNTOWN PROJECT GOALS

Live/Work/Play – Walking Distance

The Most Community-Focused Large City in the World

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Slide 24

DOWNTOWN PROJECT GOALS

Live/Work/Play – Walking Distance

The Most Community-Focused Large City in the World

The Co-Learning and Co-working Capital of the World

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Slide 25

ROI vs. ROC

Instead of maximizing short-term ROI (Return On Investment)…

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Slide 26

ROI vs. ROC

Instead of maximizing short-term ROI (Return On Investment)…

We focus on maximizing long-term ROC

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Slide 27

ROI vs. ROC

Instead of maximizing short-term ROI (Return On Investment)…

We focus on maximizing long-term ROC (Return On Community)

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Slide 28

ROI vs. ROC and ROL

Instead of maximizing short-term ROI (Return On Investment)…

We focus on maximizing long-term ROC (Return On Community)and institutionalizing ROL

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Slide 29

ROI vs. ROC and ROL

Instead of maximizing short-term ROI (Return On Investment)…

We focus on maximizing long-term ROC (Return On Community)and institutionalizing ROL(Return On Luck) – Accelerating Serendipity

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Slide 30

THE BIG BET

Accelerating Collisions, Community, and Co-Learning

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Slide 31

THE BIG BET

Accelerating Collisions, Community, and Co-Learning

…will lead to…

Happiness, Luckiness,Innovation, and Productivity

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Slide 32

DOWNTOWN PROJECT - $350M

$ 50M – Small businesses

$ 50M – Tech Startups

$ 50M – Education, Arts, Culture

$200M – Real Estate

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Slide 33

$50M – Small Businesses

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Slide 34

$50M – Small Businesses

Criteria

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Slide 35

$50M – Small Businesses

Criteria Owner Operated - Passionate

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Slide 36

$50M – Small Businesses

Criteria Owner Operated - Passionate Helps Build Community

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Slide 37

$50M – Small Businesses

Criteria Owner Operated - Passionate Helps Build Community Execution Ability

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Slide 38

$50M – Small Businesses

Criteria Owner Operated - Passionate Helps Build Community Execution Ability Sustainable

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Slide 39

$50M – Small Businesses

Criteria Owner Operated - Passionate Helps Build Community Execution Ability Sustainable Unique or First or Best at

Something

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Slide 40

$50M – Small Businesses

Criteria Owner Operated - Passionate Helps Build Community Execution Ability Sustainable Unique or First or Best at

Something Story-worthy

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Slide 41

Natalie

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Slide 42

Natalie

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Slide 43

Natalie

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Slide 44

Natalie

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Slide 45

Natalie

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Slide 46

Natalie

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Slide 47

Check Cashing

http://www.vegaschatter.com/files/100501/checks_cashed..jpg

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Slide 48

Check Cashing

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Slide 49

Sarah

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Slide 50

Sarah

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Slide 51

Sarah

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Slide 52

Shipping Containers

http://images03.olx.com/ui/8/84/18/1280992807_108377618_4-cargo-containers-40ft-20-ft-For-Sale.jpg

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Slide 53

Shipping Containers

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Slide 54

Shipping Container Park

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Slide 55

Shipping Container Park

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Slide 56

Shipping Container Park

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Slide 57

Shipping Container Park

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Slide 58

Shipping Container Park

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Slide 59

Bike Sharing

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Slide 60

$50M – Tech Startups

http://img-s.foursquare.com/pix/EN1ZIL0JC5HTCZYD0PW41SWQYJHURTD204ZFZYBFGPM3F5JS.jpg

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Slide 61

$50M – Tech Startups

http://timenerdworld.files.wordpress.com/2011/12/romotivefinal.jpg?w=576

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Slide 62

The City as a Startup

http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png

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Slide 63

$50M – Startups

http://www.shebytes.com/wp-content/uploads/2011/12/venture-for-america-12-12-11.jpg

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Slide 64

$50M – Education, Arts, Culture

http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg

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Slide 65

$50M – Education, Arts, Culture

http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg

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Slide 66

$50M – Education, Arts, Culture

http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg

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Slide 67

$50M – Education, Arts, Culture

http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg

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Slide 68

$50M – Education, Arts, Culture

http://www.vegasnews.com/wp-content/uploads/3_2_12_burn_vegas_kabik-131-9-588.jpg

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Slide 69

$50M – Education, Arts, Culture

http://mikerossart.net/images/mikeross_enter.jpg

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Slide 70

$50M – Education, Arts, Culture

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Slide 71

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Slide 72

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Slide 73

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Slide 74

$200M – Real Estate

http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg

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Slide 75

WHEN CITIES DOUBLE IN SIZE…

Productivity and innovation per resident increases by 15%

(But not true for companies)

Accelerate serendipity -> Accelerate learning -> Accelerate productivity and innovation

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Slide 76

3 INGREDIENTS FOR SERENDIPITY

1. Residential density of 100 residents/acre

2. Street-level activity for residents to collide

3. Culture of openness, collaboration, creativity, and optimism

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Slide 77

HOW TO ACCELERATE LEARNING & INNOVATION

Maximize serendipitous interactions

Density in the office

Density in the city

Collisions vs. convenience

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Slide 78

Las Vegas City Hall

http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg

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Slide 79

DIFFERENT GROUPS COLLIDING

1. 2000 Zappos employees2. 1000 Teach For America corp members

and alumni3. Tech Startup Community4. Small Business Community5. Art and Music Communities6. Other Passion Communities7. Local Residents

Page 80: Techonomy 2013 - DTP - Zappos - 2013 11-12

Slide 80

LEARNING FROM ZAPPOS & COWORKING…

Culture is to a Company

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Slide 81

LEARNING FROM ZAPPOS & COWORKING…

Culture is to a Companyas

Community is to a City

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Slide 82

LEARNING FROM ZAPPOS & COWORKING…

Culture is to a Companyas

Community is to a CityValues

InnovationSerendipity

ParticipationUpward Mobility

Attracting Startups and the Creative Class

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Slide 83

Our Secret Weapon

http://static3.vipasuite.com/resources/dyn/images/459355w783h429s185b/_fn/ogden-3.jpg

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Slide 84

LEARNING FROM TED, SUMMIT SERIES, SXSW, BIF…

Curated ContentSerendipity

LearningConnectionsCommunity

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Slide 85

Downtown Vegas Every Day

Curated ContentSerendipity

LearningConnectionsCommunity

Page 86: Techonomy 2013 - DTP - Zappos - 2013 11-12

Slide 86

Fremont St. & Las Vegas Blvd.

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Slide 87

Fremont St. & Las Vegas Blvd.

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Slide 88

Fremont St. & Las Vegas Blvd.

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Slide 89

Fremont St. & Las Vegas Blvd.

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Slide 90

Fremont St. & Las Vegas Blvd.

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Slide 91

Fremont St. & Las Vegas Blvd.

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Slide 92

Fremont St. & Las Vegas Blvd.

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Slide 93

Fremont St. & Las Vegas Blvd.

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Slide 94

Fremont St. & Las Vegas Blvd.

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Slide 95

Fremont St. & Las Vegas Blvd.

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Slide 96

Downtown Vegas Monthly Cadence

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Slide 97

Downtown Vegas Monthly Cadence

Week 1 – First Friday Week

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Slide 98

Downtown Vegas Monthly Cadence

Week 1 – First Friday WeekWeek 2 – Tech Week

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Slide 99

Downtown Vegas Monthly Cadence

Week 1 – First Friday WeekWeek 2 – Tech Week

Week 3 – Fashion Week

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Slide 100

Downtown Vegas Monthly Cadence

Week 1 – First Friday WeekWeek 2 – Tech Week

Week 3 – Fashion WeekWeek 4 – Catalyst Week

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Slide 101

Fashion Incubator – Stitch Factory

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Slide 102

Fashion Incubator – Stitch Factory

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Slide 103

Return On Collisions (ROC)

What is the value of a resident that is out and about in the community?

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Slide 104

Return On Collisions (ROC)

What is the value of a resident that is out and about in the community?

3-4 hours/day

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Slide 105

Return On Collisions (ROC)

What is the value of a resident that is out and about in the community?

3-4 hours/dayx 7 days/week

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Slide 106

Return On Collisions (ROC)

What is the value of a resident that is out and about in the community?

3-4 hours/dayx 7 days/week

x 40 weeks/year

Page 107: Techonomy 2013 - DTP - Zappos - 2013 11-12

Slide 107

Return On Collisions (ROC)

What is the value of a resident that is out and about in the community?

3-4 hours/dayx 7 days/week

x 40 weeks/year= 1000 “collisionable” hours/year

Page 108: Techonomy 2013 - DTP - Zappos - 2013 11-12

Slide 108

Jake – Flint and Tinder

http://images.fastcompany.com/upload/inline-Made-In-The-USA-Flint-And-Tinder-Undies-And-You-Will-Love-It-b.jpg

Page 109: Techonomy 2013 - DTP - Zappos - 2013 11-12

Slide 109

Jake – Flint and Tinder

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Slide 110

Return On Collisions (ROC)

What is the value of a purposeful visitor that contributes to community?

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Slide 111

Return On Collisions (ROC)

What is the value of a purposeful visitor that contributes to community?

12 hours/day

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Slide 112

Return On Collisions (ROC)

What is the value of a purposeful visitor that contributes to community?

12 hours/dayx 7 days/week

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Slide 113

Return On Collisions (ROC)

What is the value of a purposeful visitor that contributes to community?

12 hours/dayx 7 days/week

x 12 weeks/year

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Slide 114

Return On Collisions (ROC)

What is the value of a purposeful visitor that contributes to community?

12 hours/dayx 7 days/week

x 12 weeks/year= 1000 “collisionable” hours/year

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Slide 115

Return On Collisions (ROC)

“Subscribe” toDowntown Vegas

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Slide 116

Return On Collisions (ROC)

1. 100 residents per acre

2. Street-level activity for residents to collide

3. Culture of openness, collaboration, creativity, and optimism

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Slide 117

Return On Collisions (ROC)

1. 100 residents per acre

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Slide 118

Return On Collisions (ROC)

1. 100,000

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Slide 119

Return On Collisions (ROC)

1. 100,000 “collisionable”

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Slide 120

Return On Collisions (ROC)

1. 100,000 “collisionable” community

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Slide 121

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours

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Slide 122

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours per

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Slide 123

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours per acre

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Slide 124

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours per acre per

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Slide 125

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours per acre per year

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Slide 126

Return On Collisions (ROC)

1. 100,000 “collisionable” community hours per acre per year

2.3 collisionable hours per square foot

per year

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Slide 127

OUR BIG BET… 3 Guiding Principles

Accelerate:1.Collisions2.Community3.Co-Learning

And everything else will fall into place…(productivity, innovation, growth, happiness)

What will people say about downtown?

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Slide 128

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ZAPPOS, DELIVERING HAPPINESS, DOWNTOWN PROJECT

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Slide 130

50% of Humans Live in Cities

http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg

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75% Will Live In Cities in Our Lifetime

http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg

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The 4-Minute Mile

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The 4-Minute Mile

http://en.wikipedia.org/wiki/File:Iffley_Road_Track,_Oxford_-_blue_plaque.JPG

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[email protected]

http://langintro.com/lv_dec_2010/pics/0950_emergency_arts_window.jpg

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Slide 135

A great

brand

is a story that never stops unfolding.

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Slide 136

A great

brandcompany

is a story that never stops unfolding.

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Slide 137

A great

brandcompanycity

is a story that never stops unfolding.

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Slide 138

A great

brandcompanycitycommunity

is a story that never stops unfolding.

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Slide 139

Thank you!

For a copy of this presentation:

[email protected]

For more information:

www.DowntownProject.com

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Slide 140

http://www.youtube.com/watch?v=AF4f3l4a4_A