Technical Training OE Benchmark Survey Summary John Saia Technical & Body Training Development Manager Toyota Motor Sales, U.S.A., Inc. The Inverness Hotel & Conference Center Englewood, Colorado April 17, 2013
Technical Training OE Benchmark Survey Summary
John Saia Technical & Body Training Development Manager Toyota Motor Sales, U.S.A., Inc. The Inverness Hotel & Conference Center Englewood, Colorado April 17, 2013
Surveys…
Once, there was this Benchmark Survey…
Two Points Today
1. 2012 OE Technical Training Benchmark Survey
2. Observations and trends
Numbers?…More Numbers!…
156,650 – [157,129] Technicians
568 – [541] Classrooms
1,930 – [1,743] Training Stalls
Survey Form As of December 31, 2012
# Technicians# DealersPercent Annual Technician Turnover# Instructor-Led "Core" Courses# Instructor-Led Training Days In CurriculumHours Of Available E-learningOnline E-Learning Content Available 24/7, Anywhere - Y/NPublish A Technician Magazine - Y/NDealer Skill/Competency Requirement - Y/NPercent "Trained" Or "Certified" TechniciansPercent Of "Master & Above" TechniciansIs ASE Certification Required - Y/NTechnician Recognition Events - Y/NTechnician Competition - Y/NTechnical Training Centralized Or Decentralized - D/C# Curriculum Designers/Developers On OE StaffWarranty—Training Link? - Y/NCollision Repair Training Offered - Y/NCollision Repair Training Delivered - Both/I-L only/E-L only/N# Training CentersTraining Classroom - Length In FeetTraining Classroom - Width In Feet"Training Stall" - Length In Feet"Training Stall" - Width In FeetPercent Classes In Training Centers# Satellite Training Centers# Full-Time Instructors# Full-Time Contract Training InstructorsTarget Class Size Per InstructorAverage Class Size AchievedHours In A 'Training-Day'?'Training-Day' Target Per Instructor Per MonthActual training-days delivered# Classrooms# Training StallsStudent To Training Vehicle Ratio# Carlines Supported% Maintenance vs. Repair MixUnits In Operation (7-year)Total technicians this year - participating in any event: E-L or I-L% of technicians this year - I-L event% of technicians this year - E-L eventTotal I-L learning hours delivered – fixed training centersTotal I-L learning hours delivered – satellite training centersTotal E-L learning hours delivered# of technician certification "levels"?Average technician tenure?Training vehicles? Y/NTotal number of discrete training vehicles in training vehicle 'fleet'?# of Field Service Engineers/Field Technical Specialists# of Contract Field Service Engineers/Field Technical Specialists
Quantitative Results
100% return rate! 51 key questions; two new 1,122 potential “data points”
So Let’s Dive In…
2. Summary Observations
568 fixed classrooms – [541] 891 sq. ft. avg. classroom size – [870] 1,930 training stalls – [1,743 +10%!] 537 sq. ft. avg. stall size – [535] 3.40 stalls per classroom – [3.22] 1,418,791 sq. ft. total training space
– [1,336,219 +6%!]
2. Summary Observations
156,650 technicians – [157,119] 240 fixed training centers – [234] 158 satellite training centers – [156] 280 full-time instructors – [338] 178 contract instructors – [132]
2. Summary Observations
7,120 technician average – [7,142] 653 techs/training center – [671] 559 techs/instructor (full-time) – [465] 276 techs/classroom – [290]
Industry OE Technicians
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000Industry Technicians
2012 Industry Benchmark Survey
156,650 Technicians
Industry OE Instructors
41
16
22
12
17
24 24
28 28
35
9 9
40
10
22
4
59
5 57
29
12
21
0
10
20
30
40
50
60
70
Total Techncal Training InstructorsFull-Time & Contract
2012 Industry Benchmark Survey
458 Instructors
Training Day Target/Trainer
12.0 12.0 12.0 12.0 12.0 12.0 12.0
14.0 14.0 14.2
12.0
14.0
12.512.0
10.0
12.012.5
13.0 13.0
11.0
15.0
12.012.5
0
2
4
6
8
10
12
14
16
18
20
Training Days/Month Target Per Instructor
2012 Industry Benchmark Survey
Defined training day is 7.7 hrs.
New Survey Questions
Average class size achieved Actual training-days delivered
Avg. Class Size Achieved
7.6
8.7
9.58.8
8.0 8.0 7.8 7.8 8.1
8.9
5.5
10.9
10.1
12.5
5.0
9.8
7.4
8.3
5.6
9.0 9.08.4
0
2
4
6
8
10
12
14
16
18
20
Average Class Size Achieved
2012 Industry Benchmark Survey
Average Class Size Target – 9.1
Average Class Size Achieved – 8.4
Industry – ASE Requirement
Yes15
79%
No4
21%
ASE Certification Requirement
2012 Industry Benchmark Survey
Total Training Hrs. Delivered
0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
1,600,000
Total Training Hours Delivered
2012 Industry Benchmark Survey
6.2 Million Total Hours Delivered
Total Training-Hours/Tech
0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
Total Training Hours Delivered per Tech
2012 Industry Benchmark Survey
6.2 Million Total Hours Delivered
Available Training-Hours
Available Instructor-Led
Hours6,93179%
Availalble E-Learning Hours
1,84521%
Available Training-Hours Mix
2012 Industry Benchmark Survey
Delivered Training-Hours
Total I-L Hours2,398,161
38%
Total E-L Hours3,866,415
62%
Delivered Training-Hours Mix
2012 Industry Benchmark Survey
Toyota – I-L & E-L Mix
I-L256,968
54%
E-L215,585
46%
Toyota 2012 E-Learning MixDelivered Training Hours
I-L E-L
December – YTD
Observations & Trends
Summary observations Industry trends Your closing thoughts
Trends – Dealers
18,000
19,000
20,000
21,000
22,000
23,000
24,000
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
De
ale
rs
Dealers
Trends – E-L & I-L Mix
0%
10%
20%
30%
40%
50%
60%
0
50
100
150
200
250
300
350
400
450
500
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Pe
rce
nt
E-L
ea
rnin
g
Ho
urs
Available E-L & I-L Mix
I-L Hours E-L Hours Total Hours Percent E-L Linear (Percent E-L)
Questions/Observations …so far?
Your Closing Thoughts
Audience take-aways?… Impact on your organization? New survey questions? What can we do to make this more
informative?
Thank You…Again!
Observations? Impressions? Questions? Suggestions? Comments?