TEAM Destination Management Profile 2015

“Talent wins games, but teamwork and intelligence win championships”…..

Michael Jordan

• TEAM Destination Management – is a business focusing on the provision and management of ground handling services at FIFA, IOC, UEFA and IRB events.

• The core competencies are: Transportation and logistics thereof Accommodation and logistics thereof Event and venue management Itinerary design and execution Staffing and logistics thereof Consulting services

• The business forms part of Tourvest Destination Management, a leader in the

tourism and the event management industry since 1981

• TEAM Destination Management was conceptualised in 2005 in preparation for the FIFA World Cup 2010™ in South Africa.

WHO ARE WE?

Tourvest Integrated Tourism Group

Tourvest Destination Management

TEAM Destination Management

Over the years, TEAM Destination Management has provided professional services to thousands of guests travelling including: 2010: 68 000 passengers at the South Africa FIFA World Cup 2010™ – the client base was made up of 7 of the FIFA sponsors, supporter groups, corporate hospitality guests, media groups as well as three football federations. 2011: 1500 International Olympic Committee delegates at the IOC AGM in Durban, South Africa 2011: 3500 guests at the Rugby World Cup 2011 in New Zealand 2012: Host City Management for Castrol guest hospitality at EURO 2012 2013 : 1100 guests at the African Cup of Nations in South Africa for Orange as in addition to domestic corporate clients

TRACK RECORD

2013: 6000 guests at the FIFA Confederations Cup 2013 in Brasil 2014 700 guests at the Winter Olympics ™ in Sochi, Russia 2014 1500 guests at the UEFA Champions League Final in Lisbon, Portugal 2014: 40 000 guests at the FIFA World Cup 2014 in Brasil. The client base was made up of 6 of the FIFA sponsors, supporter groups, corporate hospitality guests, media groups as well as two football federations.

TRACK RECORD

The FIFA World Cup 2014™

40 000 guests arrangements managed throughout the event 12 host cities activated 1000 staff members employed during the event 27 900 room nights bought throughout Brasil 6 834 vehicles operated during the event 121 vehicles used on the day of the opening match 188 vehicles used on the day of the Finals

CASE STUDY

OUR CUSTOMERS

SPORTS FEDERATIONS

EVENT ORGANISERS

CORPORATE HOSPITALITY COMPANIES

GLOBAL SPORTS TOUR

OPERATORS

SPORTS MARKETING AGENCIES / SPONSORS

MEDIA

COUNTRY SETUP STRATEGY

TEAM Destination Management’s operational strategy has the following components:

Appointment of an experienced Country Operations Director Appointment of a General Manager per core competency area Appointment and allocation of senior project management staff, ensuring good

balance of event experienced staff plus local expertise

Creation of a solid host city logistics support infrastructure as a shared service

Connecting each customers’ project to the delivery mechanism

Ensuring learning's retention through an internal and external process of after action reviews leading to a continuously improving delivery

TEAM Destination Management’s operational strategy has the following components: Implementation of a solid planning, operations and review business process Allocation of senior project management staff per client Connecting each customers project to the delivery mechanism of the backbone Ensuring staffing depth for sustained delivery over long periods of time Implementation of solid backbone infrastructure as a shared service Creation of a solid host city management company infrastructure Allocation of experienced host city managers Ensuring good balance of event experienced staff plus local expertise Ensuring learning's retention through a process of after action review documentation – TEAM Blueprint

OPERATIONAL STRATEGY

Rugby World Cup 2015™ - 18 September to 31 October 2015 and Champions League Final - Berlin

Established own office in London 10 full time, experienced operational staff and increasing Material accommodation inventory availability

Material transportation inventory availability

Ticket availability as an official OTA (Official Travel Agent for RWC 2015 appointed

by RTH)

Established Host City infrastructure in multiple venues

In-depth understanding of UK trading environment

Champions League Final Activation run out of UK office.

Room and vehicle inventory available on risk

UNITED KINGDOM

EURO 2016 – 10 June to 10 July 2016 Joint venture with La Fayette, a leading DMC in Paris TEAM DM operational offices in Paris, Marseilles, Nice and Strasbourg

20 full time, experienced operational staff Strategic accommodation inventory availability

Material transportation inventory availability

Established Host City infrastructure in all match cities

In-depth understanding of complex French trading environment

FRANCE

RIO 2016™ Olympic Games – 05 to 25 August 2016 Joint venture with ElcoTour , a leading DMC in Barra da Tijuca, Rio de Janeiro 25 full time, experienced operational staff

Strategic accommodation inventory availability

Material transportation inventory availability

In-depth understanding of complex Brasil operating environment as a result of

activation for 2 previous FIFA events totalling 47 000 guests

Key staff retained from FIFA events to carry over previous experiences

BRAZIL

FIFA Events 2017 and 2018

Joint venture with Russkie Prostori, a leading DMC in Moscow servicing

international clients. TEAM Russkie operational offices in Moscow, St Petersburg and Sochi

23 full time, experienced operational staff

In the process of contracting strategic accommodation inventory

In process of contracting transportation inventory

In-depth understanding of complex Russian trading environment

Legal company structure aimed at servicing international clients through off-

shore holding

Previous guest hospitality experience at Sochi Winter Olympics 2014

RUSSIA

TEAM DM’s unique selling proposition: - Understanding of contracting process for a large sporting event

Sourcing of suitable accommodation as a result of long term supplier relationships Experienced contracting executed in line with international best practise Service Level Agreement implementation

Hospitality desk creation, staffing and management

Reduction of cost penalties from reduced inventory through sales network

Full financial management

ACCOMMODATION

TEAM DM’s unique selling proposition: - Contracting of vehicles based on previous learnings Depot management optimized through consolidation into one facility Maximization of knowledge through involvement in official planning

committees

Delivery strategy hinging around continuous checkpoints Driver training through tried and tested curriculum Health and safety management based on global standards

Liability insurance increased to meet international requirements

Understanding of the accreditation and permit process

TRANSPORT AND LOGISTICS

TEAM DM’s unique selling proposition: -

Real understanding from previous events of staffing requirements

Application of Blueprint training curriculum creating consistency

Innovative sourcing and retention mechanisms

Clear separation between client specific and passenger logistics staffing

Focused HR management

Understanding of local labour legislation

Total payment handling including wages, allowances and taxes

Understanding of the accreditation requirements and processes

STAFFING

TEAM DM’s unique selling proposition:

Understanding of itinerary design within the context of guest hospitality

Use of local in-depth knowledge to add value to guest programmes

Focus on “Only possible with TEAM DM” content

Sourcing and management of venues and activity content

Selection of specialised guides with whom we have long term relationships

Training of all stakeholders such as drivers, guides, waiters

Quality management during operations

ITINERARY PLANNING AND EXECUTION

Large enough to matter, small enough to care

Real understanding of our client requirements as a result of long term relationships

Financially strong and stable

Tried and tested reservation s and operations software system

Processes continuously improved through a learning enhanced blueprint model

Multi event experienced, globally mobile senior staff

Transparent, itemised, detailed costing model

Have to succeed to remain sustainably relevant

Focus on few key core competencies delivering true specialisation

WHY TEAM DESTINATION MANAGEMENT