FIRM OVERVIEW Team Care Medicine (TCM) is a national consulting company committed to the transformation of healthcare delivery around a familiar physician and empowered exam room teams. TCM trains health systems, providers and practice staff in an innovative care delivery model that maximizes provider efficiency and clinical assistant capabilities while enabling significantly higher quality measures, profitability and access. TCM was founded in 2010 by Dr. Peter Anderson, whose pioneering work in clinical exam room care has been endorsed by the American Medical Association, the American Board of Internal Medicine, the Cleveland Clinic, Family Practice Management and healthcare leaders across the country. Dr. Anderson is the author of The Familiar Physician: Saving Your Doctor In the Era of Obamacare and continues to advance the cause for clinical care reform through a new book (due fall 2015), co-authored with Dr. Paul Grundy, IBM’s Director of Global Healthcare Transformation. Dr. Anderson is a regular speaker at healthcare conferences around the US. THE TCM MODEL The TCM Model enables the clinical team to achieve better care, improved health outcomes and reduced costs via greater efficiency and effectiveness. Doctors are freed to focus on medical decisions while nurses are empowered to practice up to the limit of their license. Patients enjoy greater access and improved communication, while the EMR is leveraged as a tool rather than simply tolerated as a bureaucratic requirement. Measured against the Triple Aim, the TCM Model is a balanced and comprehensive solution. CARE EXPERIENCE The provider is freed from data collection and can focus on the patient. As Marylin Schaffner, PhD, recently published after a visit to a TCM provider, “I was impressed with the efficiency of my visit. I felt cared about and cared for.” Doctors and nurses consistently report similar improvements in satisfaction. POPULATION HEALTH Greater clinical efficiency can eliminate scheduling gridlock and significantly boost patient access to providers. Research shows that patients who see a familiar physician on a regular basis experience better chronic disease management, receive more preventive services, have fewer ER and hospital admissions, live longer and have lower overall healthcare costs. Dr. Anderson’s own practice boasted scores in the 90th percentile or better in every HEDIS measure. PER CAPITA COST Whether under Fee-for-Service or Capitated Payments, efficiency is the key to strong financial performance. The TCM Model has been shown to increase visits per day by 30% on a group-wide basis TCM Core ™ A COMPLETE SOLUTION FOR IMPLEMENTATION OF THE TCM MODEL
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FIRM OVERVIEW
Team Care Medicine (TCM) is a national consulting company committed to the transformation of healthcare delivery around a familiar physician and empowered exam room teams. TCM trains health systems, providers and practice staff in an innovative care delivery model that maximizes provider efficiency and clinical assistant capabilities while enabling significantly higher quality measures, profitability and access. TCM was founded in 2010 by Dr. Peter Anderson, whose pioneering work in clinical exam room care has been endorsed by the American Medical Association, the American Board of Internal Medicine, the Cleveland Clinic, Family Practice Management and healthcare leaders across the country. Dr. Anderson is the author of The Familiar Physician: Saving Your Doctor In the Era of Obamacare and continues to advance the cause for clinical care reform through a new book (due fall 2015), co-authored with Dr. Paul Grundy, IBM’s Director of Global Healthcare Transformation. Dr. Anderson is a regular speaker at healthcare conferences around the US.
THE TCM MODEL
The TCM Model enables the clinical team to achieve better care, improved health outcomes and reduced costs via greater efficiency and effectiveness. Doctors are freed to focus on medical decisions while nurses are empowered to practice up to the limit of their license. Patients enjoy greater access and improved communication, while the EMR is leveraged as a tool rather than simply tolerated as a bureaucratic requirement. Measured against the Triple Aim, the TCM Model is a balanced and comprehensive solution. CARE EXPERIENCE
The provider is freed from data collection and can focus on the patient. As Marylin Schaffner, PhD, recently published after a visit to a TCM provider, “I was impressed with the efficiency of my visit. I felt cared about and cared for.” Doctors and nurses consistently report similar improvements in satisfaction. POPULATION HEALTH
Greater clinical efficiency can eliminate scheduling gridlock and significantly boost patient access to providers. Research shows that patients who see a familiar physician on a regular basis experience better chronic disease management, receive more preventive services, have fewer ER and hospital admissions, live longer and have lower overall healthcare costs. Dr. Anderson’s own practice boasted scores in the 90th percentile or better in every HEDIS measure. PER CAPITA COST
Whether under Fee-for-Service or Capitated Payments, efficiency is the key to strong financial performance. The TCM Model has been shown to increase visits per day by 30% on a group-wide basis
TCM Core™
A COMPLETE SOLUTION FOR IMPLEMENTATION OF THE TCM MODEL
(and by 70% for some providers), generating a very strong ROI for TCM implementation. Increased access reduces costly urgent care center visits, a critical challenge under a capitation system.
TCM CORE OVERVIEW
Honed over five years of consulting and training experience, TCM Core is an effective and low-cost solution for small-scale implementation of the TCM Model. Cohorts of 5-8 teams are trained together, with each team consisting of one provider and 2-3 Team Care Assistants™ (the designation for nurses once they have completed the On-Site Training Class). The customized implementation engagement is executed in three phases as illustrated below.
TCM CORE IMPLEMENTATION PHASES
PLANNING
TCM Consultants tailor each engagement to the unique goals and constraints of the client. An on-site Pre-Training Assessment provides the information needed to customize the TCM Model and training materials to the client’s EMR, staffing level, facility constraints, etc. Active engagement with the client’s Executive Sponsor and selected providers ensures the entire organization is aligned and ready for change.
LAUNCH
Depending on the scope and scale of the engagement, two or more cohorts of 5-8 teams may be trained in succession. The Launch phase begins with two live online training sessions. Led by a TCM Trainer, Session 1 addresses Data Collection and Session 2 covers Exam Room Workflow and Team Meetings. Then, during an intensive 2.5-day on-site program, the teams are immersed in the TCM Model through both classroom instruction and exam room coaching. Each team is assigned a TCM Coach who guides them throughout the process. At the end of this hands-on experience, teams are ready to adopt the TCM Model in the exam room. SUPPORT
While teams adopt the carefully choreographed TCM Model upon completion of the Launch phase, it generally takes weeks or months before they really hit their stride. As with a complicated dance, the rudimentary steps can be learned in a few days, but the more refined moves require repeated practice over time. TCM Coaches return after approximately six weeks to assess the performance of each team
in the exam room, identify areas of misalignment with the TCM Model and provide tips for further improvement and growth. Over the ensuing months, TCM consultants remain available to field questions and provide updated support materials as they become available.
LEARN MORE
Please contact us to schedule a free, introductory webinar and discuss how Team Care Medicine can bring transformative change to your system or practice.
[email protected] | TEAMCAREMEDICINE.COM
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