TalkingShop · ebillz Calculation Accelerator ... It is the average score taken from questions 1,2 and 3 from ... have a 4G device and a 3G tariff onto 4G at no extra cost ...

TalkingShopAugust 2015

“a great place to work, a great place to be a partner”

Award Winning Business

Increase your profits with our Elite Partner program:

• Our best ever bonuses• Quarletly Payments

• Up to £16,2000 each year• £20,000 of Partner Incentives

PARTNER SERVICES

Where will 2015 take

you?

2 Talking Shop © Chess Partner Services, August 2015Prices and information are subject to change at any timePARTNER SERVICES

Become an Elite Partner and enjoy...

...All the benefits of our Elite Partner Program:

• Our best ever bonuses• Quarterly payments

• Up to £16,200 extra commission each year• Plus! £20,000 of partner incentives

*see page 3 for more Details on our Elite Partner Program

...A chance to WIN an all-inclusive holiday to Thailand.

Become our Elite Partner of the Year by collecting your quarterly points acquired in

our Elite Partner Program commissions scheme.

*see page 4 for more details on how to become our

Elite Partner of the Year

PARTNER SERVICESIntroducing our Elite Partner Program

3PARTNER SERVICES

Talking Shop © Chess Partner Services, August 2015Prices and information are subject to change at any time

Elite Partner Program

ebillz Calculation Accelerator/Decelerator

No ebillz product -50%

ebillz lite 10%

ebillz desktop 25%

ebillz enterprise 35%

Designed to reward partners for their loyalty to Chess Partner Services, our Elite Partner Program is a quarterly incentive that rewards you for expanding your product portfolio with us.

How does it work?

In addition to that, you can also earn an extra 10% on top of the £1,650 if you use one of our ebillz billing solutions (in this case ‘ebillz lite’) to bill your customers.

Step 2

Quarterly Wholesale Billing Total

£45,000 + £30,000 - £44,999

£15,000 - £29,999

£7,500 - £14,999

£3,000 - £7,499

less than £3,000

Qua

rter

ly A

irtim

e Co

nnec

tion

Tota

l 500 + connections

£3,000 £2,250 £1,750 £1,000 £500 £0

400 - 499 connections

£2,250 £1,650 £1,250 £750 £375 £0

300 – 399 connections

£1,750 £1,250 £1,000 £600 £300 £0


£1,000 £750 £600 £350 £175 £0


£500 £375 £300 £175 £100 £0

0 - 99 connections

£0 £0 £0 £0 £0 £0

Find out more about our Elite Partner Program

0808 278 0585

What is the Elite Partner Program?• Quarterly Payment• Designed to incentivise taking multiple

Chess Partner products• Quarterly Criteria

In total, using this example, your extra quarterly commission would be £1,815! Summary

The table on the left shows the additional commission you could earn by selling airtime and wholesale products.e.g. You could earn £1,650 extra commission if you achieve 400 airtimeconnections and generate£30,000 of wholesalebilling with us in anyquarter – see table.

Step 1


Could you be our Elite Partner of the Year?

WIN Holiday to Thailand

PARTNER SERVICES

5PARTNER SERVICES




ebillz lite 10%

ebillz desktop 25%


Become our Elite Partner of the Year

Similarly to our Elite Partner Program extra commissions scheme (page 3), if you achieve 400 airtime connections and generate £30,000 of wholesale billing with us you get 165 points.

Step 1

By using one of our ebillz products (in this example ‘ebillz lite’) you would get a 10% accelerator for your points, in this case this is equivalent to 16.5 points.

Step 2


£45,000 + £30,000 - £44,999

£15,000 - £29,999

£7,500 - £14,999

£3,000 - £7,499

less than £3,000

Qua

rter

ly A

irtim

e Co

nnec

tion

Tota

l 500 + connections

300 225 175 100 50 0


225 165 125 75 37 0


175 125 100 60 30 0


100 75 60 35 17 0


50 37 30 17 10 0

0 - 99 connections

0 0 0 0 0 0

Start collecting your points today for a chance to go to Thailand

0808 278 0585

• Designed to incentivise the sale of multiple Chess Partner Products

• Quarterly points awarded• Four quarters’ points will be added up in

our Annual Award Ceremony• Top points overall in 2015 will become our

Elite Partner of the Year – your chance to win a holiday to Thailand!

In total, using this example, your points for the quarter would be 181.5!

Summary


Winning categories:• Top Airtime Partner (based on connections)

• Top Wholesale Partner (based on % growth)• Top ebillz customer (based on invoice value)

• Top Newcomer (Group decision)

Chess Partner Services Incentives 2015

Silverstone ExperienceFerrari vs Aston Martin Track Day

(10 people)1Wimbledon Ladies Final

Full Hospitality, breakfast, banquet and complementary bar

(2 people) 2Royal Ascot Ladies Day

Platinum Hospitality Package(6 people)3

2016 Wembley NFLFull Hospitality for the 2016 NFL Fixtures

(4 people) 4Stock Car Racing

Off-road Capris, Reliant Robin Bangers & Driving Challenges

(10 people) 62016 FA Cup Final

Full Hospitality plus Framed Shirt of your choice

(4 people)5

Annual Partner AwardsAll our partners have a chance to win one of the prizes below at our Annual Partner Awards at

the end of 2015.

7PARTNER SERVICES


Customer Satisfaction Indexing - CSIO2 CSI ProgrammeIn line with the New O2 Commercials effective from 1st April, the CSI programme is changing. You will see in Talking Commissions, page 11 Section 1 Revenue Share, you have a quarterly KPI target.The details below are aimed at giving you information about the campaign, how it differs from the original CSI campaign and how to manage the feedback back into your business.

What are the changes to the existing programme?A SMS survey replaces the email/telephone survey. This type of campaign should yield a better response rate, typically 14% on SMS campaign.The survey is now 6 questions rather than over 100 questions and these questions are centred on you and your business and the service that they receive from you. Out of the 6 new questions, 3 are all about you and the scores from the three questions will make up your quarterly CSI score.All SMS surveys will be sent out on a pre-agreed date each quarter and will be live for 48hrs only. Date to follow. The key focus is to drive responses through your customer base within this time period.The minimum quarterly score is 70.

What are the questions?

• How satisfied overall are you with the O2 partner who manages your account? On a scale of 10 (Very Satisfied) to 1 (Very Dissatisfied)

• How easy is it to get the right help and support from your designated O2 partner? On a scale of 10 (very easy) to 1 (very difficult)

• How satisfied are you with the level of proactive contact you receive from your O2 partner? From 10 (very satisfied) to 1 (very satisfied)

• How satisfied are you overall with O2 on a scale of 10 (very satisfied) to 1 (very dissatisfied)• And how satisfied are you with the business tariff you have with O2? On a scale of 10 (Very Satisfied) to 1 (Very Dissatisfied) • Please tell us anything that your designated O2 partner does well and anything that could be improved. Thanks again for

taking the time to reply, your feedback is important to us and helps us to continually improve.

How is the score calculated?It is the average score taken from questions 1,2 and 3 from the survey.EG- Question 1 score is 7, question 2 score is 8 and question 3 score is 9, the total score for these questions is 24 out of 30, which a score of 80.

How can I check my scores?

By logging onto Cloud Services, Business CSI and Results, you will find your O2 scores by customer. The portal will be regularly updated with your scores and feedback so it is crucial that this is managed daily to keep up to date with what’s happening

Which customers will be surveyed?

We have supplied O2 a sample of Business CSI customers that have already been surveyed by us and provided a positive score. This data will be randomly surveyed and also a selection of customers from your customer’s base, the oldest number on any account may also receive a SMS.

1

2

3

4

5

For a further understanding of O2’s CSI Text Survey and to find out how to:

• maximise CSI scores• proactively contact your customers • manage accounts • create a clear contact strategy and more...

Contact Adrienne Watt : [email protected]

More Information

8 Talking Shop © Chess Partner Services, August 2015Prices and information are subject to change at any time

Talking Commissions

page 12

PARTNER SERVICES

Offer your customers more than mobile. Work with Chess Partner Services and give them a complete

unified IT & Telecoms solution.

PARTNER SERVICES

Your Complete One-Stop

Shop

“a great place to work, a great place to be a partner”

Lines & Calls Broadband & Data

Inbound, PBX & NGN

Mobile

ICT Support Software & Solutions

Contact our Sales Team to find out more:03301 025 621

9PARTNER SERVICES

Talking Shop © Chess Partner Services, August 2015Prices and information are subject to change at any timePARTNER SERVICES

9

11-33

34-69

70Partner Services Insurance

72 Retention & Churn

73Contacts

Contents

Talking Shop © Chess Partner Services, May 2015Prices and information are subject to change at any time

Evernote Premium

Evernote helps you organise your business. Designed to help businesses work smarter by storing ideas, tasks and the like, which can then be accessed anywhere from a range of devices.

• Save your ideas, tasks, projects, research and more

• Evernote works where you are – access on your phone, PC, or tablet

• Upload up to 1GB each month, and then with Evernote Premium this increases the maximum note size to 100MB

Evernote Premium is an online workspace to help you remember things and get things done.

PARTNER SERVICES

www.chesspartnerservices.com

PARTNER SERVICES

13 Small Business tariffs

19 MBB tariffs

21 Roaming

22Pop Up Office

23Digital Products

27Landline

Contents


O2 Updates View FullBulletins

To view the full bulletins online click here

The 100MB 12 & 24 month SIMO Tariff is back

4G Mobile Broadband Migrations

On Monday 20th July O2 enabled 2.3k Mobile Broadband MPNs who have a 4G device and a 3G tariff onto 4G at no extra cost to them.

O2 are not sending any communications to these customers, however we wanted to let you know the details in case you receive any questions.

Who have O2 enabled on 4G?Direct Business and Distribution customers on a 3G MBB tariff with a 4G device (tablet, dongle and smartphone only) who are compatible with O2’s free of charge 4G access code.

How did they do it?They added a FOC 4G access code onto their tariff, so they will now be able to use 4G at no extra cost. Will they be communicating to customers?O2 haven’t communicated to these customers like with previous migrations, because they are unable to successfully SMS MBB customers. How will customers know they’ve been migrated to 4G?From a customer experience perspective, a 4G sign will just pop up on their device when they’re in a 4G area (if they have a screen on their device) otherwise they’ll just have a faster experience.

Important NGN Pricing Changes for Mobile Customers

On 1st July - Ofcom made some regulatory changes that changed the way customers are charged for calls to Non-Geographic Numbers (NGNs). The changes are designed to make the cost of calls clearer, particularly for mobile callers. What does this mean?Calls made to 084/087/09/118 numbers across the UK will change from their current RRP structure to a split between a service charge and an access charge: Access charge: Set by the mobile operator at ppm. Pricing is changing for mobile from 25p Ex VAT to 37p Ex VAT (45p Inc VAT). New changes will take effect on 27th August.

Service charge: The rest of the call charge. The organisation being called decides this and will tell you how much it is. For example, “Calls to this number will cost XXppm Service Charge plus your phone company Access Charge.”

The sum of these two prices will be charged on the phone bill. This is happening for all mobile customers on bundled tariffs, the tariffs designed for SMB - new, re-sign and existing. However, for existing mobile customers on Mobex and Best 4 Business Pay As You Use, existing rates will apply until resign. New customers on these tariffs will however be subject to the new NGN rates.

4G Mobile Broadband Migrations

More customers to be migrated onto the Worldwide 24 hour data Bolt On

What is happening? On 1st October O2 are making some changes to thier default and high data user caps in Row and Europe.

Cap Default Cap Today Default Cap 1 October Heavy User Cap Today Heavy User Cap 1 October

Spend Limit per month £33.34 £36.00 £100.00 £150.00

Data Limit in Europe 230MB 250MB 690MB 1035MB

Data Limit Outside Europe

50MB 6MB 200MB 25MB

For customers who travel in Europe this is not a big change. The data caps have always been in line with the price per MB, which in Europe is 14.5p/MB However, for customers who roam in RoW these changes are significant. O2 have changed the allowance to represent the cost per MB which in RoW is £6/MB, therefore from 1st October customers will get much less data.

Due to popular demand O2 have reinstated the 100MB 12 & 24 Sim Only tariff. The 100MB tariff will not be available on the 30 day contract.

It will be available to customers at a monthly cost of £7.50 per month for 100 minutes and unlimited texts.

http://chesspartnerservices.com/resources/bulletins/


Talking Commissions

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Talking Commissions

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Small business tariffsSmall business tariffs with inclusive data

500 MB 2GB 6GB 12 GB 20 GB

Pay monthly (24/36 months contract)4G data

UK Minutes 500 Unlimited Unlimited Unlimited Unlimited

Unlimited texts ✔ ✔ ✔ ✔ ✔

Monthly cost (Exc VAT)

£15 £20 £30 £35 £40

£20 £25 £35 £40 £45

£25 £30 £40 £45 £50

£30 £35 £45 £50 £55

£35 £40 £50 £55 £60

£40 £45 - - -

100MB 500 MB 1GB 3GB 5GB 8GB

Sim only Pay monthly (12/24 months contract)*4G data

UK MInutes 100 500 Unlimited Unlimited Unlimited Unlimited

Unlimited texts ✔ ✔ ✔ ✔ ✔ ✔

Monthly cost (Exc VAT) £7.50 £11.50 £14.50 £18 £20 £24

*SIMO 12 and 24 voice tariffs are now available for NEW customers, as well as existing and re-sign customers.When monthly data allowance is reached, customer is charged the competitive rate of 2.5p/MB until the next month starts.** 100MB SIMO tariff available from August.

What’s included

The 500MB Small Biz and SIMO tariff have:• Unlimited calls to Voicemail 901• Unlimited calls to O2 mobiles• Unlimited calls to 10 standard UK

landlines

What’s included

The 2GB+ Small Biz and SIMO tariffs have:• Unlimited calls to Voicemail 901• Unlimited calls to landlines and

mobiles

What’s not included

• Calls to Europe, these are charged at 8p per min

• Out of bundle calls to UK landlines and non O2 mobiles, these are charged at 33p per minute (incl. Jersey, Guernsey and Isle of Man).


Talking Commissions

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PARTNER SERVICES

Talking Commissions

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Top up data bolt ons

Minute bolt ons

Small business tariffs bolt ons

100 MB 500mB 1GB 2 GB

4G extra dataMonthly Subscription £2.50 £5.00 £8.33 £12.50

Combinations Up to 2

If you need extra data just buy a bolt on. This one-off payment will help you through to your next bill. The allowance will be added in full, straight away. Any leftover allowance will simply expire at the end of that month. Data Top ups can be added to Data bolt ons with Voice, SmallBiz, sim only, mobile broadband. 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff.

Anytime anyone minutes* Off-peak minutes** Anytime minutes***

100 500 1000 3000 3000Monthly cost per handset £6.38 £24.00 £40.00 £5.00 £5.00

Rollover of used minutes ✔ ✔ ✔ ✔ ✔

* UK calls to standard UK landlines (starting 01, 02 & 03) standard UK mobiles, Group conferencing & GSM WAP.** UK calls to standard UK landlines (starting 01, 02 & 03) standard UK mobiles, Group conferencing & GSM WAP. Off-peak is from 19:00-07:00 weekdays & 19:00 Friday to 07:00 Monday over the weekend.*** UK calls to standard UK landlines (starting 01, 02 & 03).Customers can add up to ten Minutes bolt ons to their primary handset.

Monthly CostMultimedia Messaging (3 month bundle*)

50 MMS £4.17

100 MMS £6.25

* 30 days notice for cancellation. 3 month minimum subscription. Cost subject to change.

Monthly Costper handset

Opt-out of direct debit £2.50

paper itemised billing £1.00

MMS bolt ons

Account options


Talking Commissions

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500 Minutes

1300Minutes

2000Minutes

5000 Minutes

Best for BusinessPay as you use

MobileExtension

Pay monthly (24/36 months contract)

Users 2-3 2-6 2-10 2-25 n/a n/a

Texts 500 1300 2000 5000 n/a n/a

Inclusive data No inclusive data. If data is required select a shared data bolt on. n/a n/a

Monthly cost (Ex.VAT) £26.78 £48.21 £85.71 £214.30 £12.42 £13.14

Additional usermonthly subscription £16.06 n/a

Sim only Pay monthly (12/24 months contract)

Monthly cost (Ex.VAT) £16.06 £37.49 £75.00 £203.58 n/a n/a

Additional usermonthly subscription £10.70 n/a

Out-of-bundle rate forUK landline calls 33 per minute RRP

Customers can have up to 150K shared minutes in total - including their tariff’s inclusive minutes.Customers can have up to 35k shared texts in total - including their tariff’s inclusive texts.

What’s included What’s not included

• Ulimited calls to O2 mobiles• Unlimited calls to 10 standard UK landlines• Unlimited calls to Voicemail 901

• Calls to Europe, these are changed at 8p per min• Out of bundle calls to UK landlines and non O2 mobiles, these are

changed at 33p per minute (incl. Jersey, Guernsey and Isle of Man).• Out of bundle text messages, these are charged at 10.21p per text

message

Talking Commissions

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Business shared voice tariffsShared voice


Talking Commissions

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PARTNER SERVICES

500 MB

1GB

2GB

3GB

5GB

8GB

4G ready extra data for shared minute tariffs

Monthly subscription £5.00 £8.33 £10.83 - £16.67 £20.83

4G ready extra data for B4B PAYU and Mobex

Monthly subscription £5.00 £8.33 - £12.50 £16.67 £20.83

When monthly data allowance is reached, customer is charged the competitive rate of 2.5p/MB until the next month starts.

100 MB

500MB

1GB

2GB

4G extra data

Monthly subscription £2.50 £5.00 £8.33 £12.50

Comnbinations Up to 2

If you need extra data just buy a bolt on. This one-off payment will help you through to your next bill. The allowance will be added in full, straight away. Any leftover allowance will simply expire at the end of that month. Data Top ups can be added to Data bolt ons with Voice, Small Biz, sim only, mobile broadband. 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff.

Anytime anyone minutes* Off-peak minutes**

Anytime minutes***

100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000

Monthly cost per handset £6.38 £24 £40 £200 £400 £800 £1200 £2000 £4000 £5.00 £5.00

Available on Business Sharer ✔ ✔ ✔ ✔ ✔ ✔ Business Sharer 5000 only ✔ ✔

Shar across handset ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ n/a n/a

Rollover of used minutes ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ n/a n/a

Extra sharer users (up to) 0 4 8 28 50 100 150 250 500 n/a n/a

* UK calls to standard UK landlines (starting 01, 02 & 03) standard UK mobiles, Group conferencing & GSM WAP.** UK calls to standard UK landlines (starting 01, 02 & 03) standard UK mobiles, Group conferencing & GSM WAP. Off-peak is from 19:00-07:00 weekdays & 19:00 Friday to 07:00 Monday over the weekend.*** UK calls to standard UK landlines (starting 01, 02 & 03).Customers can add up to ten Minutes bolt ons to their primary handset.

Core data bolt ons for Shared Minute Tariffs


Minute bolt ons

Business shared voice tariffsTalking

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Talking Commissions

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MMS bolt ons

Text bolt ons

Shared voice tariffs bolt ons

Talking Commissions

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Texts sent in the UK to UK mobiles

200 500 1000 2000 5000 10000 20000 30000 Unlimited

Monthly cost per handset

£2.50 £5.00 £10.00 £20.00 £50.00 £100.00 £200.00 £300.00 £6.50

Available on Business

Sharer✔ ✔ ✔ ✔ ✔ Business Sharer 5000 only ✔

Share across handset ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ -

Customers can add up to ten Text bolt ons to their primary handset.

Monthly CostMultimedia Messaging (3 month bundle*)

50 MMS £4.17

100 MMS £6.25

* 30 days notice for cancellation. 3 month minimum subscription. Cost subject to change.

Monthly Costper handset

Opt-out of direct debit £2.50

paper itemised billing £1.00

Account options


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PARTNER SERVICES

Smartphone shared data bolt ons

10GB

20GB

30GB

40GB

50GB

75GB

100GB

150GB

200GB

Pay monthly (24 month contract)

Monthly cost (Exc VAT) £80 £160 £240 £320 £400 £600 £800 £1200 £1600

No. Sharers allowed 20 40 50 60 70 100 150 200 250

4G cost per user £3

Out of bundle charges 2p per MB

4G access included on parent (main) mobile number.Data Allowance is for domestic use only.3G available on Smartphones including iPhone, Android, BIS (3G only).Not available for use with Data Only tariffs, BES, Blackberry Daily & Monthly Roaming.

Shared data and individual allowances cannot be applied to the same mobile number.Accounts can take a combination of shared data and individual data bolt ons.One shared data bundle per agreement.Available on tariffs from Q1 2011 onwards, B4B (Best 4 Business) PaYU, shared minutes & Mobex.

Not available with sim only or simplicity. Covers voice subscription only. Not bolt ons or data tariffs. Only available on RRP tariffs.Applies to new connections only.

Up to six months free voice subscription• Offer customers up to six months free voice subscription• Only available for our current Business Shared Voice tariffs and Best forbusiness tariffs. It cannot be used on our Small Biz tariffs• 24 and 36 month contracts only• Offer between one and six months free• No revenue share protection – we share the risk and reward

Here are BCAD references you need:1 month - BCAD 128832 months - BCAD 128843 months - BCAD 128854 months - BCAD 128865 months - BCAD 128876 months - BCAD 12888

Shared voice tariff offers

Shared voice tariffs bolt ons

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Talking Commissions

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1GB

3GB

5GB

8GB

Pay monthly (12 and 24 month contract)* 4G data


*12 and 24 MBB tariffs are now available for NEW customers, as well as existing and re-sign customers.

100 MB

500MB

1GB

2GB

4G data


Comnbinations Up to 2

If a customer takes Mobile Broadband with more than 2GB, then they cannot take the 100MB top up bolt on. Data usage will be charged at 2.5p per MB until either: 1. The allowance resets on the next bill date. 2. They buy an additional data bundle. Customers will be notified at 80% and 100% usage.

3GB

8GB

20GB

Pay monthly (24 month contract) 4G data

Monthly subscription £13.00 £21.00 £40.00

Out-of-bundle rates Uncapped. Data overage is charge at 2p per MB.

If you need extra data just buy a Bolt on. This one-off payment will help you through to your next bill. The allowance will be added in full, straight away. Any leftover allowance will simply expire at the end of that month. Data Top ups can be added to Data Bolt ons with Voice, SmallBiz, sim only and mobile broadband. 100MB bolt on is not available with Pop Up Office.

MBB tariffs & bolt onsTalking

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Mobile broadband

Pop Up Office



Worldwide data bolt onsWorldwide 24 hour data bolt on Worldwide data Bolt On (30 day)For occasional trips abroad, our Worldwide 24 hourdata Bolt On gives customers up to 200MB of data(dependant on country) to use outside of Europe on theirphone over a 24 hours period. Not until the clock strikesmidnight, but a full 24 hours. And it costs just £7.50.Some key facts to note are:

• Your data travels with you between countries prorating itself if you enter a different zone

• You’re only charged when you start using data, infact only after 50kbs have been used

• Data expires 24 consecutive hours after a customerstarts using data while abroad, or if the customeruses all the allowance (whichever is first)

• Customers receive data usage notifications at 80%,95% and 100% so they’re always in control.

• If a customer continues using data after 100% oftheir current data bolt-on is used, then they will becharged another £7.50 for a further consecutive 24hours of data usage

• No tethering to laptops or tablets is allowed.

Worldwide 24 hour data bolt on capping

From 1 July 2015 customer who are new to theWorldwide 24 hour data Bolt Ons will receive a defaultcap set at 4 x Bolt Ons per billing cycle.There are also two alternative Capping options forcustomers. They will be able to choose to cap at 1 or 2Bolt Ons per 24 hours instead.

For regular travellers our Worldwide data Bolt On gives customers up to 2GB of data (dependant on country) to use in any country with a data network over 30 consecutive days. It’s a truly worldwide proposition, giving complete flexibility. Use a little data today in Canada and a lot next week in India. It’s the customer’s choice. And it costs just £120. Some key facts to note are:

• Your data travels with you between countries pro rating itself if you enter a different zone

• You’re only charged when you start using data, in fact only after 50kbs have been used

• Data expires 30 consecutive days after a customer starts using data while abroad, or if the customer uses all the allowance (whichever is first)

• Customers receive data usage notifications at 80%, 95% and 100% so they’re always in control.

• If a customer continues using data after 100% of their current data bolt-on is used, then they will be charged another £120 for another Worldwide data Bolt On

• Tethering to laptops or tablets is included

Worldwide data bolt on (30 day) capping

From 1 July 2015 customers will have the option to opt in to a cap of 1 Worldwide data Bolt On (30 day) per billing cycle.

Worldwide 24 hour data Bolt On

• Compatible with O2 Travel. If a customer is not on O2 Travel they’ll pay standard rates in Europe• Not compatible with bespoke contracts• Not compatible with data only tariffs

Worldwide data Bolt On (30 day)

• Not compatible with O2 Travel as Europe already included. If a customer has O2 Travel it must be removed before the Worldwide data Bolt On (30 day) is applied.• Not compatible with bespoke contracts.

For full information on travel zones visit www.o2.co.uk/business/worldwide where all the zones are updated on a regular basis.


O2 travel

Roaming

Travelling in Europe

Wherever you’re customers are going, we’ve got an option to suit their kind of travel, and the amount of data they need to stay connected. No need for them to switch off data roaming, because they’ll always know what they’re paying. They’ll have total control.O2 TravelAll the data you need in Europe for £1.66 a day.

How it works• DataCustomers are only charged £1.66 for the days that they use data in Europe. There’s no upper usage limit, but traffic management steps apply(means your data speeds will be reduced after 50MB), and their daily data charge will apply from midnight to midnight UK time.

• CallsCustomers will pay just 41p to make or receive a call, and then it’s free to talk for up to 60 minutes. After 60 minutes standard UK out of bundle rates apply (13p per minute).

• TextsTexts are 4p to send and free to receive.

O2 Travel Opting In/Out

For customers to opt in/out of O2 Travel, partners will need to contact PCS or customers can contact customer services by dialling 8002 from their mobile. As part of improving our customer experience around our roaming props, we’re really happy to announce we’ve made an improvement to O2 Travel. Today customers on O2 Travel are throttled once they’ve used 50MB of data in a day. This means they can continue to use data but at a slower speed. Since 1st July new, re-signing and existing Business Customers using O2 Travel have the option to continue experiencing full data speeds once they’ve used 50MB in a day. How? They’ll receive this text alert:‘O2: Just to let you know you’ve used 50MB from your O2 Travel daily allowance. You can continue to use O2 Travel but may experience slowerdata speeds until you get your new allowance at midnight UK time. If you’d like to continue using data at the same speed, text MOREDATA to 23336. This will reset your daily allowance and you’ll be charged another £1.66 ex VAT, which will last until midnight that day (UK time).’O2 Travel offers our customers simplicity, value and transparency. As a general rule of thumb, if a customer wants to use more than 13MBs of data in Europe a day, then it’s worthwhile promoting o2 Travel to them.

My Europe extraCustomers who sign up to this bolt on won’t be charged when they receive calls in Europe. Plus, it only costs 13p per minute to make calls toanywhere in Europe, from anywhere in Europe and each SMS will be 4p.

• £4.25 per mobile, per month• Subject to a minimum 12 month contract• My Europe Extra is not compatible with O2 Travel.

Ireland bolt onAvailable for all business customers who regularly visit the Republic of Ireland at no extra cost and allows all calls made within the Republic of Ireland and back to the UK to be made at a discounted rate of 13.8p ex VAT and receiving a call within the Republic of Ireland only costs 3.6p ex VAT per minute.

Data roaming for businessToday we offer data capping for all business customers within the EU.

• Default - £33.34 (ex VAT) with data cap 230MB per month for Europe and 50MB for rest of the world.• Larger option - £100.00 (ex VAT) with data cap 690MB per month for Europe and 200MB for rest of the world.


O2 4G Pop Up Office

International FavouritesCustomers buy a monthly bolt on, which allows them to:

• Call selected international numbers at no extra charge. No worrying about call charges.

• No access codes. No PINs. Just simple direct dial

• Set up one inbound `Call Me’ number - this will look like an international number, but actually rings through to the customer’s UK mobile. This means contacts in one overseas country can call the customer in the UK without incurring international call charges, i.e. pay the same as if they were calling a landline in their own country.

There are two bolt ons to choose from:

• Calls to three international landline numbers - £8.33per month

• Calls to five international landline or mobilenumbers - £16.67 per month

Calling Abroad

Out of Bundle Costs (All costs ex VAT)

Calls within your O2 account Free

Calls to other O2 mobiles Free

Calls to landlines (01, 02, 03 30p

Voicemail Free

Calls to other UK mobiles 33p/min

Calls to non-geographic numbers (0843, 0844, 0845, 0870, 0872, 0873, 055, 056) 25p/min

Calls to 0871 numbers 33p/min

10 Standard Landlines Free

MMS Domestic and Roamed 30p

Group Conferencing 322, 323 8p

O2 to O2 Text 10p

GSM WAP 8p

Calls from UK to Europe 8p

Calls whilst abroad ITS rates

Calls to O2 Customer Service Free

Text messages 10p

Video calls Data allowance

Data Varies

Rollover 1 month

O2 Directory Enquire services (118402) 83p/min

All other Directory Enquiry services £4.17/minCalls to 07 and 01 numbers in Jersey, Guernsey & Isle of Man 33p/min


Comparison

Microsoft Office 365

BusinessEssentials Business Business

Premium Enterprise E1 Enterprise E3

Texts sent in the UK to UK mobiles

Price per month, per license including dedicatedand expert telephone support** £3.10 £7.00 £7.80

(free set up) £5.20 £15.00

Contract length 30 day, 12 month, 24 month and 36 month 12 month, 24 month and 36 month

Seat cap 300 (for each plan) 1-2000+

Office applications

Word, PowerPoint, Excel, Outlook, OneNote, Publisher ✔ ✔ ✔

iPad, Windows RT and smartphone apps ✔ ✔

Office Online ✔ ✔ ✔ ✔ ✔

50 GB email, calendar ✔ ✔ ✔ ✔

Storage and collaboration

Access ✔

OneDrive for Business 1TB of free cloud storage.(This will increase to unlimited for all customers,

with roll out starting automatically early 2015.)✔ ✔ ✔ ✔ ✔

Online meetings, IM (Lync) ✔ ✔ ✔ ✔

Team sites, internal portals (SharePoint) ✔ ✔ Up to 2000 subsites

Enterprise social (Yammer) ✔ ✔ ✔ ✔

Active Directory integration ✔ ✔ ✔ ✔ ✔

Supports hybrid deployment ✔ ✔

Office shared computer activiation support (RDS) ✔

Upcoming services - video content management ✔ ✔

Compliance - Archiving, eDiscovery, mailbox hold ✔

Information protection - message encryption, RMS, DLP ✔

Talking Commissions

page 16

*Professional services will incur an additional charge. **This does NOT include set up. An optional £50 per user assisted set up service fee is available. Prices exclude VAT at 20%. Internet access needed for some packages. Subject to availability, status and payment by direct debit. Minimum terms apply, depending on package. For full terms see 02.co.uk/termsandconditions/business.

Click here tosee our Talking Digital document for product information.

http://chesspartnerservices.com/wp-content/uploads/2015/07/Talking-Digital-2015.pdf


Microsoft Office 365Talking

Commissions page 16

ExchangeOnline plan 1

ExchangeOnline plan

2Lync plan 1 Lync plan 2 SharePoint

plan 1 SharePoint

plan 2

Excel, Access and Visio services PowerPivot, PowerView ✔

Form based application ✔

Enterprise search, E-discovery, ACM, Compli-ance ✔

Content and records management✔ ✔

Team Sites, work management, external sharing ✔ ✔

Multi-party (3+) Audio, video,content sharing, desktop sharing ✔

Meeting controls & in meeting notes ✔

Presence, IM, federation with Windows live,Lync to Lync calling and HD Video ✔ ✔

Compliance - Data loss prevention. ✔

Compliance - unlimited storage via In-Place Archive. ✔

Compliance – preserve deleted items ✔

50GB mailbox. Up to 25MB per message.Shared calendar and contacts ✔ ✔

Outlook Web App interface. Plus integrates withsupported outlook clients. ✔ ✔

Personal in-Place Archive ✔ ✔

Spam and Malware protection ✔ ✔

1TB online storage per user.(This will increase to unlimited for all custom-

ers,with roll out starting automatically early 2015.)

Office Online – online versions of Word, Excel,Powerpoint and OneNote

Price per month per user inc telephone support £2.60 £5.20 £1.30 £3.60 £3 £4.80

Standalone products

Click here to see our Talking Digital document for product information.



Additional standalone products

Small Business Midsize Business Enterprise Price per user

per month

Project Pro for Office 365 ✔ £16.30

Project Online ✔ £21.50

Project Lite ✔ £4.60

Project Online with Project Pro for Office 365✔ £37.80

Visio Pro for Office 365 ✔ £8.50

Office 365 Pro Plus ✔ ✔ £10.10

Yammer ✔ £2.00

Exchange Online Archiving for Exchange Server ✔ £2.00

Windows Intune ✔ £2.60

Power BI with Sharepoint Online plan 2 with Yammer ✔ £26.10

Power BI Add On for Sharepoint Online plan 2 ✔ £21.50

Power BI add on for E3 ✔ £13.00

OneDrive for Business ✔ £3.00

There are some extras available Only available to add on to other core services

Extra File Storage per GB note 1 ✔ ✔ ✔ 0.13p

Exchange Online Archiving (EOA) for Exchange Online Customers ✔ £2

Notes :1) Additional Sharepoint Storage has been renamed as Extra File Storage2) Microsoft Exchange Online Archiving for Exchange Online archiving is a cloud-based, enterprise-class archiving solution for Office 365 Exchange Online plan 1.This solution can assist your organization with archiving, compliance, regulatory, and e-discovery challenges

Microsoft Office 365Talking

Commissions page 16




Box

Box Starter Box Business Box Business Plus Box Enterpise

Monthly subscription £3.50 £11 £18 £25

Minimum contract 30 day 30 day 12 month 12 month

McAfee Multi Access (up to 5 devices) Additional Devices(after the initial 5)

Monthly subscription £3.00 £1.00

Minimum contract 30 day 30 day

Just Call Me(per user)

Monthly subscription £5.00

Minimum contract 30 day

Intune (per user)

Monthly subscription £2.60

Minimum contract 12,24 & 36 months

Digital ProductsTalking

Commissions page 16

McAfee Multi Access

Just Call Me

Intune




Price O2 customers Price non O2 customers Inclusive care Extras

Single Landline £11.50 £14.50 Level 1

Multiline £13 line rental per line (2-4 lines)£12.75 line rental per line (5+ lines) £14.50 Level 2



ISDN2 £22 for 2 channels £22 for 2 Level 2 £2 for 200 minutes toO2 mobiles*

ISDN30* (8-30channels) £14 channels Level 2

Calls only £0 £0 N/A

*Discounts are built into JUCSB if needed.

One-off cost

Transfer landline or multiline £4

Install single landline £90

Install multiline £67 per line

Transfer ISDN2 £36

Install ISDN2 £232.98 per channel

Convert landline to ISDN2channels) £202.74

Transfer ISDN30 £100 (per bearer)

Install ISDN30 £900 (one-off) plus £10 per channel

You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB).Approval is subject to the customer’s overall spend and value.

Pricing applies to new and re-signing customers only. Existing customers retain current tariffs until the end of their current contract.

LandlineTalking

Commissions page 16

Landline Prices


Call Features One Off Monthly

Ring back £0.00

1471 £0.00

1471 Call return - Standard call charges £0.00

Withheld number 141 £0.00

Three way calling - Standard call charges apply to both parties £0.00

Caller display £0.00

Call barring - O2 controlled £0.50

Call diversion - customer con-trolled £0.50

Smart divert £3.50 £0.50

Call waiting £0.50

Call sign £0.50

Call minder 1571 £2.34

Additional Landline Features available

DDIs (ISDNe systems only) One Off Monthly

DDI Planning £75.00

DDI (cost per DDI number) £0.75 £0.17


Presentation number £40.00 £1.00

Calling Line Identity Presentation £1.00

Calling Line Identity Restriction £1.00

Call waiting and call hold £1.00

Sub addressing - 20 octet £1.00

Permanent calls barred £1.00

Selective outgoing call barring - customer controlled £1.00

Call forwarding - customer con-trolled £1.00

Call forwarding - O2 controlled £1.00

Additional ISDN 2 Features available


DDIs (ISDNe systems only) One Off Monthly

DDI Planning & Connection £75.00 & £0.75p per DDI

DDI (cost per DDI number) £0.17


Presentation number £40.00 £3.00

Calling Line Identity Presentation £3.00

Calling Line Identity Restriction £3.00

Call deflection £3.00

Call barring - customer controlled £3.00

Call forwarding - customer con-trolled £3.00

Call forwarding - O2 controlled £3.00

Call diversion - customer con-trolled £3.00

Additional ISDN 30 Features available


Single landline cost Multiline ISDN cost

UK Landlines (local and national) 3p 0.95p

Calls to Non-Geographic Numbers

see note 25p Access Charge plus Service Charge 5p Access Charge plus Service Charge

National rate (0870) 3p 1.5p

O2 mobiles 6p 4p

Other mobiles 8p 6p

Note 1: Call charges are for UK calls only. Prices shown are pence per minute and all exclude VAT.Note 2: Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled.

Calls tostandard UK

landlines andUK mobiles

Calls to O2mobiles

Calls tostandard UK

landlines

200 N/A £4.20 £1.82

250 £8.63 N/A N/A

500 £15.81 £10.20 £4

1,000 £28.75 £19.80 £8.47

2,000 £51.75 £36 £16.50

3,000 N/A £52.20 £23.93

5,000 £115 £84 £38.50

7,000 N/A £108 £51.98

10,000 £201.25 £156 £71.50

20,000 £345.00 £300 £137.50

50,000 £862.50 £756 £346.50

75,000 £1,293.75 £1,140 £522.50

100,000 £1,600 £1,400 £650.00

For standard UK landline and mobiles bundles of 50,000 minutes or more, the maximum number of minutes whichmay be used to call mobile numbers shall not exceed 40% of the total bundle minutes.

The total number of inclusive minutes a customer can share across all lines connected to thelandline service (including landline, ISDN2 and ISDN30 lines) must not exceed 100,000 minutesper account.For standard UK landline and mobiles bundles of 50,000 minutes or more, the maximumnumber of minutes which may be used to call mobile numbers shall not exceed 40% of thetotal bundle minutes.If you have a customer who needs more minutes, please contact your Business Development Manager.

New pricing applies to new and re-signing customers only. Existing customers retain current tariffs until the end of their current contract.

LandlineTalking

Commissions page 16

Call Prices

Minute bundles for landline customers


Cost Operating hours Response rates - If a fault is reported

Level OneIncluded with all

single landline tariffs08:00 – 18:00 Monday - Friday,

excluding Public and Bank Holidays

Within operating hours, we’ll fix it by the end of the second working day

Outside operating hours, we’ll fix it by the end of the third working day

Level TwoIncluded with all

multiline landlinetariffs

08:00 – 18:00 Monday – Saturday,excluding Public and Bank Holidays

Within operating hours, we’ll fix it by the end of the next working day

Outside operating hours, we’ll fix it by the end of the second working day

Level Three

£4 per month, perline/channel

07:00 – 21:00 Monday – Sunday,including Public and Bank Holidays

Before 1pm, we’ll fix it by the end of the day includ-ing Public and Bank Holidays

After 1pm within operating hours we’ll fix it before 1pm the next day

Outside operating hours, we’ll get in touch at the start of the next working day

Level Four £5 per month, perline/channel

24 hours a day, 7 days a weekincluding Public and Bank Holidays We aim to fix it within 6 hours*

*This assumes we have a 24 access to the location. If we visit a location and this is not the case, the customer will still be charged.

All of our landlines come with a care package. For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year. Or can request an Expedited repair if they need it.

One-off repair at this package’s service level: Cost

Level TwoLevel Three £600 per landline/ISDN2 line

Level Four £750 per landline/ISDN2 line

Level Three Level Four£200 per landline/ISDN2 line

£1200 per ISDN30 bearer

Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis.

Landline care packagesTalking

Commissions page 16

Care Packages

Expedited repairExpedited repair


O2 range

Benefits Caller pays Businesspays

0800/0808(Freephone)

Makes callers feel really important with free calls.

Free to caller from alandline or mobile 2.5ppm

03xx The cost to the caller is no more than a normal landline call to an

01/02 number.Geographic rate 2.5ppm

Rebate numbers

from 1ppm - 13ppm

Your business can earn extra revenue whilst providing a valuableservice to your customers.

1ppm - 13ppm* Business will be paid arebate. Refer to rate card.

03 The cost to the caller is no more than a normal landline call to an 01 or 02

number.Geographic rate 2.5p

0844/3 Fixed price call, so callers always know exactly how much they’re paying 1p* Free

All costs are from a BT landline except for 03 numbers which are for all landline providers. ‘You pay’ charges are for calls routed to 01 or 02 UKnumbers. To find out more about other numbers, such as mobiles or international numbers, talk to your Account Manager, who’ll be able to tell you more.

*Excludes any access charge the caller will be charged by their network operator. ‘Business Pays’ charges are for calls routed to 01 or ø UK numbers. To find out more about other numbers, such as mobiles or international numbers, talk to your account manager who will be able to tell you more.

Product details Set up Rental

One to Onetranslation Plan

Divert your business calls through your Telemarketing Num-ber to any landline or mobile. And day. Any time. From the UK

or abroad.

Free with O2landline £5 per month

Divert Plan Need more flexibility? Send your calls to up to 5 different numbers, and 3 different time plans. You say which calls go where, when and what happens if they are not picked up. Including Voicemail sent to email and bespoke messages.

Free with O2landline £10 per month

If your customer has a landline with us, they can choose from these options for their Telemarketing numbers. Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want.

Telemarketing numbers


Home Worker Standard Branch Office Standard

National Access Regional

Home WorkerRegional

Branch Office Regional

Cost per month - O2 cutomer £12 £18 £35.50 £25.50 £35.50

Cost per month - non O2

customers£14.50 £20.50 £38 £28 £38

Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+

Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+

Usage* 150GB 300GB 100GB 75GB 150GB

Router WLAN or LAN only router option for a one off charge of £35

Single Static IP Included if requested

Multi Static IP Block of 8 (6 usable) £5 or 16 (14 usable) £10 a month

Connection £40

Enhanced Care £7.50 per month BTW class 4

Where the customer’s line is within an area where Ofcom have classified as ‘Regulated’, then regulated pricing will apply.Enhanced Fixed is a 20 clock hour response, Standard in tariff Fixed is 40 clock hour response. Prices ex VAT.Default is dynamic IP – static must be asked for when ordering

*Fair usage policy applies.

Fibre StartStandard

Fibre WorkerStandard

Fibre BranchStandard

Fibre StartRegional

Fibre WorkerRegional

Fibre BranchRegional

Cost per month - O2 cutomer £26.50 £28 £31 £52 £53.50 £56.50

Cost per month - non O2

customers£29 £30.50 £33.50 £54.50 £56 £59

Download (up to) 40Mbps 40Mbps 80Mbps 40Mbps 40Mbps 80Mbps

Upload (up to) 2Mbps 10Mbps 20Mbps 2Mbps 10Mbps 20Mbps

Usage* 150GB 300GB 300GB 75GB 150GB 150GB

Router WLAN or LAN only router option for a one off charge of £35

Single Static IP Included if requested

Multi Static IP Block of 8 (6 usable) £5 or 16 (14 usable) £10 a month

Connection £80

Enhanced Care £7.50 per month BTW class 4

Where the customer’s line is within an area where Ofcom have classified as ‘Regulated’, then regulated pricing will apply.Enhanced Fixed is a 20 clock hour response, Standard in tariff Fixed is 40 clock hour response. Prices ex VAT.Default is dynamic IP – static must be asked for when ordering

*Fair usage policy applies.

Business broadband

FibreFibre

Business broadband


Approved and Non Approved

PARTNER SERVICES

37 EE Small Business Single

39Business Connect

42 Mobile Broadband

43Legacy Small Business Shared

44Small Business out of bundle rates

Contents

EE Small Business


PARTNER SERVICES

EE Updates View

Full Bulletins


Corporate: Price Plan Changes

EU Roaming, Freephone and 08/09 NumbersFrom 1st July roaming in Europe will cost less for your customers.

Making calls will cost 13.82ppm (down from 15.69p)Receiving calls 3.63ppm (down from 4.12p)Texts 4.36p (down from 4.95p)Standard EU data 14.55p per MB (down from 16.51p)

This does not effect add-on bundles.

Freephone NumbersAlso effective from 1st July, numbers starting 0800, 0808 or 116 will become FREE from mobiles. EE is aso simplifying call charges to 08/09 numbers. For numbers starting 084, 087, 09 and 118, the charge will be split into two parts; an access and a service charge.

Your Plan Unlimited UK VoiceFrom 10th July, EE will be increasing the charge for Your Plan Unlimited UK Voice on all new contracts.

New Lower EU Roaming Rates

On 1st July EE will be lowering their EU roaming rates. This is for usage outside of bundles or passes and only in the EU (excludes Switzerland and Turkey but includes Norway).

Corporate: WiFi Calling

WiFi calling will soon be available to Corporate customers allowing them to remain connected at all times.

Compliance: Updated Guidelines

On 1st July EE’s Indirect Proof Policy will go live. Please take time to review it and update your internal systems. The main changes are to Business Proofs - adding credit card, Council Tax statements and rental or lease agreements to the acceptable proofs list. The Compliance Guidelines have been updated reflecting regulatory changes to how all Networks charge for calls to non-geographical numbers from 1st July.

Compliance: Updated Guidelines

There are different EE Sim order processes you will need to follow when ordering EE Small Business and Corporate sim cards. Details are as below:

EE Small Business:

• EE small business Multi Sim cards for new connection, Ports and Migrations. Please order as a standard sim (mobile and sim number provisioned to sim card)

• EE small business Micro Combi & Nano sim card for Upgrades or Sim Swap. Please order as a blank sim card (Sim number only un-provisioned)

EE Corporate: • EE Corporate Multi Sim card for new connection, Ports and Migrations. Please order as a standard sim (mobile, sim number

provisioned to sim card)• EE small business Micro Combi & Nano sim card for Upgrades or Sim Swaps. Please order as a blank sim card (Sim number

only un-provisioned)

Great Value Roaming Passes now available on EE Small Business, offering Daily passes for Roaming Voice, Text and Data. For only £3.33 per day, your customer can have Unlimited Minutes, Unlimited Texts, and 500MB of Data for use in Europe. Ideal for this time of the year when your customers are away on holiday!

Small Business:Great Value Roaming Passes



PARTNER SERVICES

Your Processing Needs - Upgrades & Migrations

Our in-house Partner Services team have full access to process all of your EE requirements, right through from Credit Check to In-Life Account Management

We strongly recommend that you work with our team going forward - you can do this by calling 03301 025 610

EE Updates View

Full Bulletins

Brand Eligibility Associated Business Rule

On brand upgrade

EE >> EE 3 months from end of contract Remaining tenure rolled over to new contract

Contract remaining Roll over added to new contract

6 months 4 months

5 months 16 days + 4 months



2 months 16 days + 1 month

1 month 16 days + 0 months

<1mth 16 days 0 months

You can now opt to add the remaining term to the migration route to EE


Use your phone for less in Europe:

EE will be reducing their European roaming pricing.

Calls whilst roaming in Europe Making a call will cost 13.82ppm (down from 15.69p), Receiving a call will cost 3.63ppm (down from 4.12p).

Texts whilst roaming in Europe: Text messages sent when you are abroad will now cost no more than 4.36p per message (down from 4.95p).

Data whilst roaming in Europe: Our standard EU data roaming prices have also reduced and you’ll pay just 14.55p per MB, instead of 16.51p. These changes do not affect any add on bundles.

FREEPHONE CALLS ARE FREE FROM MOBILES: Numbers starting 0800, 0808 or 116 will become FREE to call from all phones, whether mobile or landline. CLEARER CALL RATES FOR YOUR BUSINESS: In addition we will be simplifying call charges to 08/09 numbers. For numbers starting 084, 087, 09 and 118 the charge will be split into two parts; an access charge and a service charge, details are outlined in the files attached.



‘Please note – any connection or upgrade made to a tariff that does not feature in the current Talking Shop, will not be due any commissions”

PARTNER SERVICES

Please note: Customers can add up to 20 single plans on one account. If they wish to add more please use the DA process. Customers cannot have single and shared plans on one account (not including mobile broadband).

* Includes Andoria, Austria, Belguim, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland. Roaming only: Lithuania, Latvia, Azores, Canary Islands, French Guiana, Guadeloupe, Matinique, Reunion Islands, Saint Martins and Saint Barthelemy, Vatican City

Small Business Plans below 50 employees

4G small business single (new/port) - Data, texts and minutes (for individual users)

Talking Commissions

page 18

4G Small business single sim only plans - Data, texts and minutes (for individual users)

Tariff Product Code Minutes Texts Data (up to 40mbps) IDD Minutes 080x Inclusive Benefits

Line Rental

12 Months 24 Month

Business 250 / 250 MB XB152401 250 250 250MB

n/a

-

• WiFi on the underground• Data Alerts Usage• Voicemail/Visual Voicemail• Online Itemised Billing• UK based business

customer services• 24 hour faulty phone

replacement (excludes iPhones)

• Use inclusive minute allowance to make conference calls

• Uk Data is Capped

- £12.50

Business 500 / 500MB XB152402 500 500 500MB ✔ - £17.00

BUS 750MB XB152403 750 750 750MB ✔ - £22.00

BUS 1GB XB152404 1000 1000 1GB ✔ - £27.00

BUS 2GB XB152405 Unlimited Unlimited 2GB ✔ - £32.00

BUS 2GB XB1512V01 Unlimited Unlimited 2GB £20.00 -

BUS 2GB XB1512V02 Unlimited Unlimited 2GB £24.00 -

BUS 2GB XB151201 Unlimited Unlimited 2GB £47.00 -

BUS EXTRA 4GB XB1512E02

Double SpeedUnlimited

Double SpeedUnlimited

4GB - £52.00

BUS EXTRA 8GB XB1512E03 8GB - £57.00

BUS EXTRA 4GB XB1524E01 4GB 180 mins calls or roam to Europe &

USA

✔ - £37.00

BUS EXTRA 8GB XB1524E02 8GB ✔ - £42.00

BUS EXTRA 12GB XB1524E03 12GB ✔ - £48.00

BUS EXTRA 20GB XB1524E04 20GB 300 min IDD** - Plus 100MB EU Data - £60.00

BUS EXTRA 50GB XB1524E05 50GB 1200 mins IDD** - Plus 500MB EU Data £95.00

Small Business Single

4G Sim Only Plans

Tariff Product CodesLine Rental

30 Day 12 Month 24 Month

Bus SIMO 2GB £17 30D XB1501S01 £17.00 - -

Bus SIMO 4GB £21 30D XB1501S02 £21.00 - -

Bus SIMO 8GB £25 30D XB1501S03 £25.00 - -

Bus SIMO 250MB £8 12M XB1512S01 - £8.00 -

Bus SIMO 1GB £14 12M XB1512S02 - £14.00 -

Bus SIMO 2GB £16 12M XB1512S03 - £16.00 -

Bus SIMO 4GB £19 12M XB1512S04 - £19.00 -

Bus SIMO 8GB £23 12M XB1512S05 - £23.00 -

Bus SIMO 4GB £19 24M XB1524S01 - - £19.00

Bus SIMO 8GB £23 24M XB1524S02 - - £23.00



PARTNER SERVICES

Talking Commissions

page 21

Tariff Product Codes Monthly Cost

4GEE and 1GB Data YBC01M1GB £8.50

500MB Monthly Add-on YAVMB500S £5.00

1GB Data Allowance Bus YAVGB1B £8.00

2GB Monthly Add-on YAVGB2S £12.50

4GB Monthly Add-on YAVGB4S £16.50


MBB Monthly Add On 2GB YMBB2GB £9.17

4GEE Double Speed Y4GDBLSPD £2.00

50 photo messages YP50PICS £5.00

Unlimited MMS YBUNLMMS 4.00

500 landline minutes YP500LAND £5.00

Unlimited UK minutes YULUKMINS £10.00

100 UK to EU mins YP100INEU £5.00

50 UK to anywhere mins YP50INRW £5.00

100 EU roaming mins YS100EURM £8.33

60 global roaming mins YS60ROWRM £8.33

Business Zone 300 YBBZ0300 £40.00

Business Zone 1200 YBBZ1200 £80.00

180 IDD & Roaming mins (Europe / USA) Y180INT75 £7.50 (12 months)

180 IDD & Roaming mins (Europe / USA) Y180INT30 £10.00

50 International Texts (All counties) YINTXT050 £5.00



200 minutes YP200XMIN £3.33

Additional Bolt-Ons for single users one month rolling tenure available on single and shared plans

Additional Bolt-Ons

Tariff Product Code Term(months) Line Rental

4GEE and 4GB data PDBSD4GB 1 £32.00







Data PDF (Non Out Of Bundle Build)



PARTNER SERVICES

4G Small business single sim only plans - Data, texts and minutes (for individual users)

Shared Plans - Upgrades


Data SIM XBSH01MBS 12 £7.06

Voice SIM XBSH01HSS 12 £14.12

Voice SIM XBSH12HSS 12 £10.09

Data SIM XBSH12MBS 12 £4.02

Tablet SIM XBSH24T02 12 £18.19

Tablet SIM XBSH24T01 24 £21.18

USB / Mobile WiFi XBSH24M02 24 £7.07

USB / Mobile WiFi XBSH24M01 24 £9.08

Shared Phone £14 XBSH24H03 24 £14.15



Business Connect4GEE Voice & Data Plan-choose user options (can be mixed) Minimum of 1 user must be 12 Month Tenure or above

Talking Commissions

page 21

Tariff Product Code Benefits Term (Months) Line Rental

Voice

Xtra Connect Voice SIM30 XBPLISH5 No Allowance 1 £10.00

Bus Connect 2GB XBPLISH14 12 £47.00

Xtra Business Connect XBPLISH9 Unlimited colleague & landline calls 24 £16.00

Xtra Bus Connect UL XBPLISH10 Unlimited calls & texts 24 £22.00

Xtra Bus Connect 2GB XBPLISH11

Unlimited calls & texts, 2GB individual allowance, 180 Europe & USA individual

minutes

24 £32.00



Data

Xtra Connect Data 1mth XBPLISH12 No Allowance 1 £8.00

Xtra Connect Data 24mth XBPLISH13 No Allowance 24 £4.00

Xtra Connect Data 4GB XBPLISH8 4GB individual Allowance 24 £15.00

Bus Connect MBB 8GB XBPLISH18 24 £25.00

Bus Connect MBB 4GB XBPLISH15 36 £11.00

Tariff Product Code Term (Months) Line Rental

Data for use in the UK

4GEE and 1GB data YBSHD1GB 24 £8.00

4GEE and 2GB data YBSHD2GB 24 £16.00

4GEE and 4GB data YABSH4GB 24 £20.00







4GEE Shared Data - New Connections - Add Shared Data £8/GB

*after this allowance is used up you will be charged OOB rates of 1.6p per MB



PARTNER SERVICES


Minutes & texts for use in UK and from UK to europe

& USA

500 mins and 500 texts YEUS500A 24 • WiFi & tethering• Voicemail/Visual Voicemail

• Online Itemised Billing• UK based business customer services

• Clone Phone Lite• 24 hour faulty phone replacement (excludes iPhones)• Use inclusive minute allowance to make conference

calls• £5 off bill when taken with EE Fibre Broadband

• Inclusive access to Box online storage• Exclusive GoTo Meeting offer

• Shared min/text can be userd to call/text Uk, Europe & USA”

£20.00

1000 mins and 1000 texts YEUS1000A 24 £40.00






10000 mins and 10000 texts YEUS10KA 24 £400.00

4GEE Shared Bundles - Minutes and Texts - Primary Bundle

Talking Commissions

page 25

Minutes & texts for use in UK

and from UK to Europe & USA PLUS Business

Zones

Tariff Product Code Inclusive BenefitsLine Rental

30 days

500 mins and 500 texts YBSZ500A

Business Zones - Australia, Canada, China, India, Israel,New Zealand, Pakistan and Turkey

£30.00

1000 mins and 1000 texts YBSZ1000A £60.00






10000 mins and 10000 texts YBSZ10KA £600.00

Tariff Product Code Inclusive BenefitsLine Rental

30 days

“Roaming minutesand texts Europe & USA”

100 mins and 20 texts YBEU100A

-

£14.00

250 mins and 50 texts YBEU250A £35.00




“Roaming minutesand texts Europe, USA PLUS Business Zones”

100 mins and 20 texts YBBZ100A

Business Zones - Australia, Canada, China, India, Israel,New Zealand, Pakistan and Turkey

£49.00

250 mins and 50 texts YBBZ250A £122.00




*Out of by bundle charges: Calls 35p per min. Data 1.6 MB. Texts 10p and MMS 25p. Europe includes: Andoria, Austria, Belguim, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Isle of Man, Italy, Jersey, Leichtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovak Republic, Romania, Slovenia. All data, min 8 texts add-ons are reoccuring monthly allowances.

Minute & Text bundles including business zones - Optional extras

Roaming minutes and texts Europe, USA plus Business Zones- optional extras



PARTNER SERVICES

Talking Commissions

page 29


Constant contact - 12 £15.00

MozyPro - 12 £7.00

Receipt Bank - 12 £6.00

Sage Accounts - 12 £10.00

Sage Payroll - 12 £5.00

CreditHQ - 12 £30.00

Legal Manager - 12 £20.00

Moonfruit - 12 £6.67

Zen Desk - 12 £39.00

Payroll & Accounts - 12 £10.00

MozyPro - 12 £7.00

Moonfruit & Constant Contact - 12 £30.00

Business Apps

Tariff Product Code What’s included?Monthly Line Rental

12 Month 24 Month

Pocket Landline 1 to 1 YSBPLL001 1 fixed number is routed to 1 EE mobile £10.00 -

Pocket Landline 1 to 5 YSBPLL003 1 fixed number is linked to up to 5 EE mobiles £15.00 per line -

Pocket Landline 1 to 10 YSBPLL004 1 fixed number is linked to up to 10 EE mobiles £25.00 per line -

Pocket Landline Many to 1 YSBPLL002 From 1 to 10 fixed numbers are routed to 1 EE Mobile £10.00 per landline number -

Pocket Office XSBPLL010 5GB Mobile Broadband and Pocket Landline 1 to 1 Bundle - £25.00

Pocket Landline


Mobile Iron ( 1 License ) YEMOBI1L 12 £3.00

Mobile Iron ( 5 Licenses ) YEMOBI5L 12 £15.00

Mobile Iron



PARTNER SERVICES

Mobile BroadbandTalking

Commissions page 28

Sim Only & Mobile Broadband - New / Upgrades /Migrations

Tariff Product Code Benfeits Term (Months) Line Rental

MBB SIMO X15MB0112 1GB 1 £8.33

MBB SIMO X15MB0113 3GB 1 £12.50

MBB SIMO X15MB0114 15GB 1 £16.67

MBB SIMO X15MB0115 25GB 1 £25.00

MBB X15MB0117 1GB 1 £8.33

MBB X15MB0118 3GB 1 £12.50

MBB X15MB0119 15GB 1 £16.67

MBB X15MB0120 25GB 1 £25.00

MBB SIMO XBMBB1401 100MB 12 £2.50

Tariff Product Code Benefits Term (Months) Line Rental

BUS MBB XB1524M4 2GB 24 £10.00

BUS MBB XB1524M5 4GB 24 £15.00

BUS MBB XB1524M3 8GB 24 £25.00

BUS EX MBB XB1524EM1 12GB 24 £30.00

BUS EX MBB XB1524M9 8GB 24 £35.00

BUS EX MBB XB1524EM2 16GB 24 £35.00

BUS MBB XB1524M7 100MB 24 £3.50

MBB X15MB2411 1GB 24 £8.33

MBB X15MB2412 3GB 24 £12.50

MBB X15MB2413 15GB 24 £16.67

MBB X15MB2414 25GB 24 £25.00

MBB X15MB2415 50GB 24 £41.67

MBB XBMBB1404 80GB 24 £101.07

Bus MBB XB1536M1 2GB 36 £7.50

Bus MBB XB1536M2 4GB 36 £11.00

Bus MBB XB1536M3 8GB 36 £18.50

Bus Ex MBB XB1536EM1 12GB 36 £22.50

Bus Ex MBB XB1536EM2 16GB 36 £25.00

Mobile Broadband 24/36 Month



PARTNER SERVICES

Tariff Product Code Inclusive Benefits Monthly Cost

500 Minutes/500 Texts YBSI500 • WiFi & tethering

• Voicemail/Visual Voicemail

• Online Itemised Billing

• UK based business customer services

• Clone Phone Lite

• 24 hour faulty phone replacement (excludes iPhones)

• Use inclusive minute allowance to make conference calls

• £5 off bill when taken with EE Fibre Broadband

• Inclusive access to Box online storage

• Exclusive GoTo Meeting offer

• Shared min/text can be userd to call/text Uk, Europe, USA & Canada

£10.00

1,000 Minutes/1,000 Texts YBSI1000 £20.00







Tariff Product Code Monthly Cost

500 mins and 500 texts YBSH500 £20.00








Talking Commissions

page 21

(Below 50 Employees)Only available to existing EE customers for upgrades and additional connections

Small Business Shared Legacy Plans

Shared Minutes and Texts

Legacy Shared Minute & Text Bundles (Upgrades Only)

Tariff Product Code Monthly Cost (24 months)

Xtra Bus Connect XBPLISH3 £15.00

Xtra Bus Connect 1GB XBPLISH4 £30.00

Xtra Connect Data SIM XBPLISH7 £2.50

4GEE Business Connect Plan

Tariff Product Code Monthly Cost (24 months)

4GEE Xtra Bus Sharer XBPLISH1 £15.00

4GEE Xtra Bus Sharer 1GB XBPLISH2 £30.00

4GEE sharer £15 XEEBSH15 £15.00

4GEE sharer plus 4GB £25 XEEBSH25 £25.00

4GEE sharer plus 4GB £40 XEEBSH40 £40.00

Legacy Small Business Sharer



PARTNER SERVICES

Tariff Out of Bundle Cost

Calls to UK Regional Landlines 35p per minute

Calls to UK Mobiles 35p per minute

Text Messages 10p per message

Photo Messages 25p per minute

UK Data (applies to shared data only) 2.5p per MB

Data Roaming in Zone 1 38.2p per MB*

Data Roaming in Zone 2 £7.50 per MB*

* Only applicable if the customer opts out of International data roaming add-ons

Zone Making a call Recieveing a call Sending a text Sending an MMS Data (per MB)1

1a/1b |£0.157 £0.041 £0.049 £0.17 £0.17

2a/2b £0.157 £0.041 £0.049 £0.17 £0.17

3,4 & 5 £1.000 £1.000 £0.400 £0.40 £7.50

6 £1.500 £1.500 £0.500 £0.40 £7.50

7 £2.000 £2.000 £0.500 £0.40 £7.50

8 & 9 £2.500 £2.500 £1.000 £0.40 £7.50

Zone 1a – Ireland, Isle of ManZone 1b – Channel IslandsZone 2a – Canary Islands, French Guyana, Gibraltar, Guadeloupe, Iceland,Liechtenstein, Martinique, Norway, Reunion, San Marino, Vatican CityZone 2b – Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus South,Czech Republic, Denmark, Estonia, Finland, France,

Germany, Greece,Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco,Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,SwedenZone 3 – Andorra, Faroe Islands, Switzerland2

Zone 4 – Canada, USAZone 5 – Australia, New Zealand

Zone 6 – Rest of WorldZone 7 – Maritime, ShipsZone 8 – Cuba, Bahamas, Cape Verde, Chad, Congo, Djibouti,Falkland Islands, Kuwait, Laos, Maldives, Mongolia, Palau,Tajikistan, Tunisia, Turkmenistan, UzbekistanZone 9 – Planes

Small Business Out of Bundle RatesCalls/Texts/Data Out of Bundle Rates

Charges While Abroad



PARTNER SERVICES

Data Add-On Expires after Zone 1 Zone 2a Zone 2b Zone 2c Zone 2d

20 MB 24 hours £0.83 £2.50 n/a n/a n/a

100MB 24 hours £2.50 £8.33 n/a n/a n/a

3MB 30 days £0.83 n/a n/a n/a n/a

10MB 30 days £2.08 £5.00 £10.00 £20.00 £50.00

50MB 30 days £8.33 £15.00 £40.00 £80.00 £195.00

100MB 30 days £15.00 £27.00 £75.00 £140.00 n/a

200MB 30 days £29.17 £50.00 £140.00 N/A n/a

Notes:1. Only payable if you opt out of the data roaming bundles.2. Roaming data from Switzerland costs 38p/MB.

For making calls in zones 1 and 2, there is a 30 second minimum call charge followed by per second billing; for receiving calls, it’s persecond billing from the start. For making and receiving

calls in zones 3 – 9 all calls are charged in 60 second increments.All costs exclude VAT.

Extra Data While Abroad - Select and Pay as You use whilst abroad

Zone 1 – Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia,Cyprus, Czech Republic, Denmark, Estonia, Finland, France, FrenchGuyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary,Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein,Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco,Netherlands, Norway, Poland, Portugal, Reunion, Romania, San

Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, VaticanZone 2a – Armenia, Australia, China, Colombia, Ecuador, India, Israel,Macedonia, Mexico, Peru, Russia, Turkey, USAZone 2b – Antiqua & Barbuda, Bahamas, Barbados, Botswana, Canada,Cote d’Ivoire, Dominican Republic, Egypt, Indonesia, Jamaica, Malaysia,Montserrat, Morocco, New Zealand, Nigeria, Saudi Arabia, Senegal,Seychelles, Singapore, South Africa, South Korea, Sri

Lanka, Serbia,Tanzania, Uganda, Ukraine, ZambiaZone 2c – Anguilla, Bermuda, Brunei, Cape Verde, Cayman Islands, Chile,Congo, Dominica, El Salvador, Gabon, Grenada, Guyana, Honduras, HongKong, Kenya, Lesotho, Namibia, Nicaragua, Pakistan, St Lucia, Taiwan,Thailand, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, UAE,VenezuelaZone 2d – Rest of World



PARTNER SERVICES

EE Corporate

47 Your Plan

54MBB

55M2M

57Corporate Sharer

59Blackberry

62Legacy

64Out Of Bundle

66Consumer

69EE FAQs

Approved and Non Approved

PARTNER SERVICES


Contents



PARTNER SERVICES

How to stack ‘Your plan’

Choose your Shared Data bundle

Select number of sharers priced at zero(includes MBB users)

Pay if you use roaming (built in)

Select number of sharers and price(included 4GEE enabler and Security)

Add unlimited voice and text to voice users

Add any other extras (Security upgrades/BES/Tablet subsidy etc.)

Customisable roaming (select roaming products)

Pay if you use roaming (built in)

Choose your Single User Data bundle

Add unlimited voice and text to voice users

Add any other extras (IDD/Tablet subsidy etc.)

customisable roaming (select roaming products)

Corporate Your Plan

1

2

3

4

5

1

2

3

4

5

YOUR PLAN SHARED

YOUR PLAN SINGLE



PARTNER SERVICES

EU* ROW Inclusive Benefits

Voice & SMSData Unlimited for £1.50 per day

60 minutes for £7.50 per day (no SMS included)

• Unlimited EU voice + SMS (daily fee)• Daily ROW option for voice (daily fee)

• Stepped monthly bundles (no roam no fee)• Alerts with stepped monthly bundles

• Cap to prevent unexpected usage

Thereafter £1 per minute

Data

£3 / month for 50MB £12.50 / month for 25MB

£6 / month for 100MB £25 / month for 50MB

£12.50 / month for 250MB £50 / month for 100MB

£25 / month for 500MB £100 / month for 250MB

£50 / month for 1GB £200 / month for 500MB

Thereafter 10p per MB Thereafter £2.50 per MB

Pay if you use & Customisable roaming

EU ROW

Voice &SMS Shared cash international bundles for all services:• roaming data• roaming SMS• roaming MMS

• IDD voice• IDD SMS

Available in 2 sizes for shared:• £1000 - 20% discount on standard rates• £100 - 15% discount on standard rates

Data

IDD

Pay if you use Roaming

Customisable Roaming New Cash Bundle

EU ROW

Voice & SMS Unlimited for daily fee

60 minutes for a daily fee

Out of bundle after 60 minutes

Data

Stepped monthly data bundles from 50MB-1GB. Each accompanied by a text message notification

Stepped monthly data bundles from 25MB-500MB. Each accompanied by a text message notification

Capped after 1GB if lifted, out of bundle thereafter Capped after 500MB if lifted, out of bundle thereafter

EU ROW

Voice & SMS

Shared cash international bundle for all international services: roaming voice, roaming data, roaming SMS and IDD voice and SMS (other individual bundles are available e.g. Business World Traveller for Voice and Flexible Daily Data)

Data



PARTNER SERVICES


£8 Leader Price plan YP_SHARED_8GP_LE 24 £8.00

£8 Sharer Price Plan YP_SHARED_8GP_SH 24 £8.00






£8 Leader Price plan YP_SHARECRB_8GP_LE 24 £8.00

£8 Sharer Price Plan YP_SHARECRB_8GP_SH 24 £8.00





Tariff Poduct Code Term(months) Line Rental

20GB data for Your Plan YP_DATA_20GB_160GP 24 £160.00














£22 Unlimited UK Voice and SMS YP_UKVOICE_22GP 24 £22.00



Choose Your £8/GB Shared Data

Choose Your £6/GB Shared Data


Customisable Roaming

Unlimited UK Voice and SMS - (per user)

Your Plan Shared DataTalking

Commissions page 30

Above plans are only available to customers with DA’s approved by EE prior to 1st August 2015

£16/£19/£21 rates only available to customers where a DA has been approved prior to 1st August 2015



PARTNER SERVICES

Talking Commissions page 32/33


£0 Leader Price plan YP_SINGLE_0GP_LE 24 £0.00

£0 Sharer Price Plan YP_SINGLE_0GP_SH 24 £0.00

£0 Leader Price plan (customisable) YP_SINGLECRB_0GP_LE 24 £0.00

£0 Sharer Price Plan (customisable) YP_SINGLECRB_0GP_SH 24 £0.00


Your Plan Shared Data: Individual extras for pay if you use & customisable roaming

Extra Options for Shared Plans


5GB Individual data boost 4G_ENABLER 24 £15.00

Super Secure Enterprise Secuity YP_ENTERPRISE 24 £2.00

Your Plan Enterprise Plus YP_ENT_PLUS 24 £7.00

Your Plan BES 12 Silver YP_BES12_SLVR 24 £2.00

Your Plan BES 12 Gold YP_BES12_GOLD 24 £4.00

Super Secure Regulated Secuity YP_REGULATED 24 £7.00

Blackberry BDS 10.1 YP_BDS 24 £2.00

Blackberry UDS 10.1 YP_UDS 24 £2.00

Blackberry BES BES_ENABLER 24 £10.00

£15 Tablet Subsidy YP_TABLET_15 24 £15.00



£55 of IDD spend for £50 IDD_CASH_50_SS_C 24 £50.00

250MB UK 3G only data DATA_250MB_MAY12 24 £5.00

Your Plan Single Data







£23 Unlimited UK Voice and SMS YP2015_YP_UKVOICE_23GP 24 £23.00








£16/£19/£21 rates only available to customers where a DA has been approved prior to 1st August 2015



PARTNER SERVICES

Talking Commissions

page 32

Tariff Product Code Tethering Included WiFi Price Cap Monthly Cost

250MB 3G* DATA_250MB_MAY12Yes

No None £5.00

1GB 3G** DATA_1GB_MAY12 Yes £50 £8.00

*This product is not suitable for 4G, given its low allowance size and lack of price cap **To enable 4G on these options, add the 4G Data Enabler. This can not be taken with the shared data option.

3G Handset Data

for each single user -non super secure (Your Plan single only)

Tariff Product Codes Included Monthly Cost (24 Month)

BES Express Light BESX_&_BIS_500MB BIS & BESX 500MB £5.00

BES Express Standard BESX_&_BIS_750+WiFi_C BIS & BESX 750MB with WiFi £7.50

BES Standard BES_750MB+WiFi_C BES 750MB with WiFi £15.00

BES Express Intensive

BESX_1GB+ROAM+WiFi_C BESX 1GB UK + Unlimited Roaming APN Data & 750MB UK WiFi £25.00



BES Standard Intensive

BES_1GB+ROAM+WiFi_C BES 1GB UK + Unlimited Roaming APN Data & 750MB UK WiFi £29.00



BlackBerry World BBRY_TRAVEL_GLOB_12M BlackBerry 20MB Worldwide Roaming (All APNs) £20.00 (1 Month)

BlackBerry Roaming BLACKBERRYROAM BlackBerry World roaming, BlackBerry APN traffic only £18.00 (1 Month)

BlackBerry Technical Support BLACKBERRYSUPPORT_C BlackBerry Technical Support £2.50

BES 10.1 BDS Standard 4G

BDS_STD_2GB_4GEE BES 10.1 Standard 4G - 2GB £16.00

BDS_STD_4GB_4G_MAR14 BES 10.1 Standard 4G - 4GB £19.50

BDS_STD_16GB_4GEE BES 10.1 Standard 4G - 16GB £24.00

BES 10.1 BDS Standard Complete 4G

BDS_STDCOMPLETE_2GB BES 10.1 Standard Complete 4G - 2GB + Unlimited Roaming APN £31.00



Blackberry device Service Regulated BDS_Regulated £5.00

Universal Device Service Standard

UDS_STD_2GB_4GEE 2GB & 4GEE £16.00

UDS_STD_4GB_4GEE 4GB & 4GEE £19.50

UDS_STD_4GB_4G_MAR14 16GB & 4GEE £24.00

Universal Device Service Standard

Complete

UDS_STDCOMPLETE_2GB 2GB & 4GEE £31.00



Blackberry

Super Secure 4GEE Data Bundles - Single UserTariff Product Code Term (months) Benefits Line Rental

Super Secure 2GB 4GEE Starter SS_START_2GB_4GDATA 24

Out of Bundle 2.5p per MB

capped at £50per month

Inclusive Security

Allows Tethering

£14.00

Super Secure 2GB 4GEE Enterprise SS_ENT_2GB_4GDATA 24 £16.00

Super Secure 2GB 4GEE Enterprise Plus SS_EPLUS_2GB_4GDATA 24 £18.00

Super Secure 4GB 4GEE Starter SS_START_4GB_4GDATA 24 £17.50














PARTNER SERVICES

Your plan shared data only: Individual Extras for Pay if you use Option and Customisable Roaming (IDD Cash can bot be taken if international Cash or shared IDD Cash is taken)

Data Options for Shared Plans


5GB Individual data boost 4G_ENABLER 24 £15.00

Super Secure Enterprise Security YP_ENTERPRISE 24 £2.00

Super Secure Regulated Security YP_REGULATED 24 £7.00

Blackberry BDS 10.1 YP_BDS 24 £2.00

Blackberry UDS 10.1 YP_UDS 24 £2.00

Blackberry BES BES_ENABLER 24 £10.00





Your Plan Acquisition & Resign Extras

Your plan single data only: Individual Extras for Pay if you use Option and Customisable Roaming (IDD Cash can not be taken if international Cash or shared IDD Cash is taken)

Talking Commissions

page 31

Data Options for Single Plans


250MB UK 3G only data DATA_250MB_MAY12 24 £5.00






15% off International (IDD & Roam Voice, IDD & Roam SMS, Roam Data & Roam MMS) INTL_CASH_V_50GBP 24 £50.00

Flexible Daily Data (EU 100MB & USA) B2B_DAILY_EU_USA 1 £4.00

Flexible Daily Data (ROW 100MB) B2B_DAILY_ROW 1 £15.00

30MB EU Daily Data B2B_DAILY_EU_30MB 1 £2.50

Business Traveller (20% off Zones 1,2&5 10% off all other zones) BUS_TRAVEL_WWIDE_C 12 £5.00

Europe Traveller (FOC to receive and 15p to call zone 1,2 & back to UK) BUS_TRAVEL_EURO_C 12 £4.00

Europe Traveller (FOC to receive and 15p to call zone 1,2 & back to UK) BUS_TRAVEL_EUROPE 1 £7.00

75MB of EU data monthly (stackable) B2B_EU_75MB_CON 12 £8.00

250MB of EU data monthly (stackable) B2B_EU_250MB_CON 12 £20.00

75MB of Worldwide data monthly (stackable) B2B_GLOBAL_75MB_CON 12 £30.00

250MB of Worldwide data monthly (stackable) B2B_GLOBAL_250MB_CON 12 £100.00

75MB of EU data monthly (stackable) B2B_EU_75MB_30 1 £10.00

250MB of EU data 30 monthly (stackable) B2B_EU_250MB_30 1 £25.00

75MB of Worldwide data monthly (stackable) B2B_GLOBAL_75MB_30 1 £40.00

250MB of Worldwide data monthly (stackable) B2B_GLOBAL_250MB_30 1 £125.00

Your plan Shared & Single data: Individual Extras for Customisable Roaming

Your Plan for Shared & Single



PARTNER SERVICES

Talking Commissions

page 35



International 15% off (IDD & Roam Voice, IDD & Roam SMS, Roam Data & Roam MMS) INTL_CASH_V_100GBP 24 £100.00

International 20% off (IDD & Roam Voice, IDD & Roam SMS, Roam Data & Roam MMS) INTL_CASH_V_1000GBP 24 £1000.00

£110 of IDD minutes for £100 (shared) IDD _CASH_100_C 24 £100.00


International Calling - 400 shared IDD mins INTRNTIONAL400_SEP11 1 £25.00

International Calling - 900 Shared IDD mins INTRNTIONAL900_SEP11 1 £50.00

Your Plan Shared & Single: Shared Extras for pay if you use options & customisable roaming (IDD Cash can not be taken in conjunction with International Cash)




International Calling - 400 shared IDD mins INTRNTIONAL400_SEP11 1 £25.00

International Calling - 900 Shared IDD mins INTRNTIONAL900_SEP11 1 £50.00

*IDD cannot be used in conjunction with cash bundles


Your Plan Shared & Single: Shared Extras customisable roaming only (International Cash is not compatible with other roaming and IDD bundles single or shared)

Voicemail retrieval free

Calls to EE & Orange Mobiles 10p/minute

Calls to Other UK Mobiles 30p/minute

Calls to Landlines 10p/minute

Text message 10p

Picture message (<50Kb in size) 21.28p

0800, 0808 & 0500 numbers 6.17p/minute

0845 & 0870 numbers 10.33p/minute

Data 5p/MB

Out of Bundle Charges for Your Plan rates



PARTNER SERVICES


4GEE Mobile Broadband 2GB MBB_2GB_JULY13_4GEE 24 £12.00



4GEE Mobile Broadband 16GB MBB_16GB 24 £30.00




All 4GEE service plans include access to EE’s Double Speed 4G at no extra cost, providing download speeds of up to 60Mbps in areas where Double Speed 4G has been enabled.

Corporate Mobile Broadband

Tariff Product Code Term (Days) Line Rental

4GEE Mobile Broadband 2GB MBB_2GB_4GEE_30DAY 30 £12.00








Mobile Broadband- 4GEE 30 days

Talking Commissions

page 37

Mobile Broadband- 4GEE 24 Months


1GB MBB_1GB_MAY12 24 £8.00

Mobile Broadband- 3G

2GB

2.5p / MB Capped at £50 per month4GB

8GB

16GB

32GB

1p / MB capped at £200 per month64GB

128GB

Your Plan Shared Data Out of Bundle rates



PARTNER SERVICES

Tariff Contract Length Product Code Access Fee

MBB Subsidy Plan 24 Months MBB_SUBSIDY_PLAN £15.00

1GB 3G 24 Months DATA_1GB_MAY12 £8.00

Super Secure 2GB 4GEE Starter 24 Months SS_START_2GB_4GDATA £14.00



Tablet Plans

Tariff Product Code Line Rental Term(months)

M2M 4G 2 GB MBB_2GB_JULY13_4GEE £12.00 24



M2M 4G 16 GB MBB_16GB £30.00 24

M2m 4G 32 GB MBB_32GB £40.00 24

M2M 4G 64 GB MBB_64GB £80.00 24

M2m 4G 128 GB MBB_128GB £160.00 24

M2M 4GEE

SMS to Orange UK & EE 4p / SMS

SMS to other mobiles (including TMobile)and UK landlines 4p / SMS

Voice calls Not Available

CSD to Orange, EE, and UK Landlines(off-peak) 4.25p / MB

CSD to Orange, EE, and UK Landlines(peak) 7p / MB

CSD to other mobile networks (offpeak) 10.21p / MB

CSD to other mobile networks (peak) 25.53p / MB

Out of Bundle Charges for M2M 4GEE

Add the data bundle to the MBB subsidy plan in ordert to gain extra commission to support tablets and other high value equipment

Corporate Custom Plans

Plan Product Codes Closed User Group

EE to EE & EE to Orange Landline Other networks

(incl T-Mobile) Voicemail Text to EE & OUK

Texts to Other networks (incl

T-Mobile)Monthly Fee

Custom Flat Rate CUSTOM_FLAT_RATE 9.00p 9.00p 9.00p 9.00p 9.00p 4.00p 4.00p £0.00

Custom Plan CUSTOM_PLAN 4.00p 4.00p 5.00p 14.00p 4.00p 5.00p 5.00p £8.00

Custom Group Leader CUSTOM_GROUP_L 0.00p 4.00p 6.00p 15.00p 0.00p 4.00p 4.00p £8.00

Custom Group CUSTOM_GROUP_S 0.00p 4.00p 6.00p 15.00p 0.00p 4.00p 4.00p £8.00

Corporate Group Leader CORP1_GROUP_L N/A 3.50p 3.50p 12.50p 0.00p 4.00p 4.00p £4.00

Corporate Group CORP1_GROUP_S 3.00p 3.50p 3.50p 12.50p 0.00p 4.00p 4.00p £4.00

Corporate Rates CORPLAN2 2.00p 2.00p 2.00p 7.50p 0.00p 3.00p 3.00p £2.00

C Rates and Colleague Calls CORPLAN1 0.00p 2.50p 2.50p 8.50p 0.00p 1.50p 3.50p £2.00

C Rates and Colleague Calls CORPLAN1_SH 0.00p 2.50p 2.50p 8.50p 0.00p 1.50p 3.50p £2.00

Corporate M2MTalking

Commissions page 39



PARTNER SERVICES

Tariff Product Code 1 Product Code 2 Term(months) Line Rental

Unltd Voice & Text w Super Secure Starter 4GEE 2GB LAND+MOB_2012_TLR_SS SS_START_2GB_4GDATA 24 £36.50

Unltd Voice & Text w Super Secure Enterprise 4GEE 2GB LAND+MOB_2012_TLR_SS SS_ENT_2GB_4GDATA 24 £38.50





Corporate Unlimited plans 50+ employees

Talking Commissions

page 39

Super Secure Calls & Texts - Single Users



PARTNER SERVICES

Tariff Inclusive BenefitsMonthly Cost

24 month

Corporate Share Unlimited Landline and Calls between Sharers £14.35

Tariff Product Code Minutes Inclusive BenefitsMonthly Cost

24 Month

Corporate Share 2,500 CORPSHARE_2500_24 2,500

• Unlimited calls between sharers on mobile originated calls

• Unlimited landline Calls (to numbers starting 01, 02 or 03 - excluding Jersey, Guernsey & Iske of Man)

• Free Answer Phone• No minimum call charge• Discounted IDD rates to 28

destinations• 24 hr faulty handset

replacement service• No inclusive text bundle

£82.00

Corporate Share 3,500 CORPSHARE_3500_24 3,500 £112.75













Corporate Share 35,000 CORPSHARE_35000_24 35,000 £1,127.50




















Corporate Sharer 50+ employees

Corporate share plans

Talking Commissions

page 40

4GEE sharer plans



PARTNER SERVICES

Talking Commissions

page 42

Shared Data Product Code Monthly Cost (24 Months)

20GB 3G DATA_SHARED_20GB £160.00






5GB 3G Individual Booster DATA_5GB_BOOSTER £15.00

4G Data Enabler 4G_ENABLER £3.00

Super secure Starter 4GEE Enabler SS_START_4G_ENABLER £5.00

Super secure Enterprise 4GEE Enabler SS_ENT_4G_ENABLER £7.00

Super secure Regulated 4GEE Enabler SS_REG_4G_ENABLER £12.00

BES Shared Data Enabler BES_ENABLER £10.00

BES 10 Shared Data BDS 4GEE Enabler BDS_STD_4G_ENABLER £7.00

BES 10 Shared Data UDS 4GEE Enabler UDS_STD_4G_ENABLER £7.00

BES10 Regulated Data 4GEE Enabler BES10_REG_4G_ENABLER £12.00

BES 12 Gold Enabler BES12_GOLD_ENABLER £9.00

BES10 Regulated Data 4GEE Enabler BES10_REG_4G_ENABLER £12.00

Multiple data bundles can be selected in any combination. To enable 4G on these options, add the 4G Data Enabler to each user

Corporate 3G & 4G Shared Data bundles for all Sharers

Tariff Product Codes Term(months) Benefits Line Rental

Super Secure 2GB 4GEE Starter SS_START_2GB_4GDATA 24

Out of Bundle 2.5p per MB

capped at £50per month

Inclusive Security

Allows Tethering

£14.00


Super Secure 2GB 4GEE Regulated SS_REG_2GB_4GDATA 24 £21.00







Super Secure Premium for Enterprise SUPER_SECURE_PREMIUM 24 £2.00

Super Secure 4GEE Data Bundles



PARTNER SERVICES

Tariff Product Codes IncludedMonthly Cost

24 Month

BES Express Light BESX_&_BIS_500MB BIS & BESX 500MB £5.00

BES Express Standard BESX_&_BIS_750+WiFi_C BIS & BESX 750MB with WiFi £7.50

BES Standard BES_750MB+WiFi_C BES 750MB with WiFi £15.00

BES Express Intensive




BES Standard Intensive




BlackBerry World BBRY_TRAVEL_GLOB_12M BlackBerry 20MB Worldwide Roaming (All APNs) £20.00 (1 Month)

BlackBerry Roaming BLACKBERRYROAM BlackBerry World roaming, BlackBerry APN traffic only £18.00 (1 Month)

BlackBerry Technical Support BLACKBERRYSUPPORT_C BlackBerry Technical Support £2.50

Blackberry device Service Regulated BDS_Regulated £5.00

Blackberry

Corporate BlackberryTalking

Commissions page 43



PARTNER SERVICES

Talking Commissions

page 44

On all shared cash bundles any unused allowance will be rolled over for one month only. Shared bundles cannot be taken with single bundles.*Must be applied to account at time of connection. Not Compatible with any other roaming product. Must Opt out of roaming caps.

Tariff Product Codes Term (months) Line Rental

100MB of Daily Data EU & USA* B2B_DAILY_EU_USA 1 £4.00

100MB of Daily Data Rest of the World* B2B_DAILY_ROW 1 £15.00

75MB of EU data 30 day bundle B2B_EU_75MB_30 1 £10.00

75MB of EU data contracted bundle B2B_EU_75MB_CON 12 £8.00

250MB of EU data 30 Day bundle B2B_EU_250MB_30 1 £25.00

250MB of EU data contracted bundle B2B_EU_250MB_CON 12 £20.00

75MB of Worldwide data 30 day bundle B2B_GLOBAL_75MB_30 1 £40.00

75MB of Worldwide data contracted bundle B2B_GLOBAL_75MB_CON 12 £30.00

250MB of Worldwide data 30 Day bundle B2B_GLOBAL_250MB_30 1 £125.00

250MB of Worldwide data contracted bundle B2B_GLOBAL_250MB_CON 12 £100.00

£55 of roaming data for £50 (single subscriber) ROAM_DATA_50 24 £50.00

£110 of roaming data for £100 (shared) SHARE_ROAM_DATA_100 24 £100.00

£1,250 of roaming data for £1000 (shared) SHARE_ROAM_DATA_1000 24 £1000.00

Tariff Product Codes Term (months) Line Rental

Calling While Abroad - 10% off standard rates (monthly) CALL_WHILE_ABROAD_B 1 £6.38

Europe Traveller Voice Plan - Monthly Rolling* BUS_TRAVEL_EUROPE 1 £7.00

Europe Traveller Voice Plan - 12 Months minimum term* BUS_TRAVEL_EURO_C 12 £4.00

Business World Traveller Voice Plan BUS_TRAVEL_WWIDE_C 12 £5.00

£55 of roaming voice for £50 (single subscriber)* ROAM_CASH_V_50_SS_C 24 £50.00

£110 of roaming voice for £100 (shared) ROAM_CASH_V_100_C 24 £100.00

£1,150 of roaming voice for £1000 (shared) ROAM_CASH_V_1000_C 24 £1,000.00

Voice Roaming

*Can be used with Corporate Voice Unlimited tariffs.On all shared cash bundles any unused allowance will be rolled over for one month only. Shared bundles cannot be taken with single bundles.

Data Roaming



PARTNER SERVICES

Talking Commissions

page 45


Sharer Airtime Bundle - £1 1 - 1SHARERDISCCBACK 24 -£1.00






Data Discount - £0.50 DATA_DISC_0.5GBP 24 -£0.50

Data Discount - £1 DATA_DISC_1.0GBP 24 -£1.00





Corporate Share Discounts

Corporate Data Discounts

Tariff Term Months Product Codes Line Rental

250 Texts - 30 Day (Single User) 30 Days BUS_250TXT_MAY10 £3.00

500 Texts - 30 Day (Single User) 30 Days BUS_500TXT_MAY10 £4.80

1,000 Texts - Shared - 30 Day 30 Days BUS1000TXT_MAY10 £9.60

2000 shared texts - 30 Day 30 Days TEXT2000_SEP11 £16.00

5,000 Texts - Shared - 30 Day 30 Days BUS5000TXT_MAY10 £48.00

Unlimited Text Bundle - 30 Day (Single User) 30 Days BUS_UNLTDTXT_MAY10 £7.50

15 Photo Messages Per Month Monthly Rolling (Single User) 30 Days PHOTO15 £2.55



250 Texts - Contracted 24 BUS_250TXT_MAY10_C £2.56

500 Texts - Contracted (Single User) 24 BUS_500TXT_MAY10_C £4.10

1,000 Texts - Shared - Contracted 24 BUS1000TX_MAY10_C £8.20

5,000 Texts - Shared - Contracted 24 BUS5000TX_MAY10_C £41.00

Unlimited Texts - Contracted (Single User) 24 UNLTD_TEXTS_APR11 £6.50

£55 of IDD minutes for £50 (single subscriber) 24 IDD_CASH_50_SS_C £50.00

£110 of IDD minutes for £100 (shared) 24 IDD _CASH_100_C £100.00

£1150 of IDD minutes for £1000 (shared) 24 IDD _CASH_1000_C £1,000.00

Corporate Share optional Add ons



PARTNER SERVICES

Legacy

Tariff Product Codes Inclusive BenefitsMonthly Cost

24 month

Corporate Enhanced Share (Promo) Standard Sharer Code Unlimited calls and texts to anyone on EE, Orange and T-Mobile networks £15.85

Corporate Enhanced Share Standard Sharer Code Unlimited calls and texts to anyone on EE, Orange and T-Mobile networks £19.35

Corporate Share Enhanced Sharers

Talking Commissions

page 46

All sharers must be on same price rate

Legacy Voice Products for Existing customers only

Tariff Product Codes Minutes & Texts Data Inclusive BenefitsMonthly Cost

24 Month

Unlimited Voice 1GB 3G LAND+MOB_2012_TLR_SS Unlimited 1GB• All your calls and texts to standard UK

landlines and all UK mobiles• WiFi and tethering included as standard• Inclusive warranty product• Business class end-to-end service with

on-going, UK based, business support• Bill management software plus web self

serve software giving you control of your account

£30.50

Unlimited Voice 4GB 3G LAND+MOB_2012_TLR_SS Unlimited 4GB £35.00






Individual subscribers only - not shared. Extra data cannot be added to these tariffs - if all data is used, the customer must upgrade to the next level of tariff

Unlimited Voice

Legacy MBB Products for Existing customers only

Tariff Product Code Tethering Included WiFi Price Cap Monthly Cost

4GB 3G** MBB_4GB_MAY12Yes Yes £50

£12.50

8GB 3G** MBB_8GB_MAY12 £17.00

*This product is not suitable for 4G, given its low allowance size and lack of price cap **To enable 4G on these options, add the 4G Data Enabler.

Mobile Broadband 3G

Tariff Product Codes Term (Months) Line Rental

4GB 3G DATA_4GB_MAY12 24 £12.50

8GB 3G DATA_8GB_MAY12 24 £17.00

4G Data Enabler 4G_ENABLER 24 £3.00

4G Data Enabler MBB + £3 4G_ENABL_AND3GBPSUBS 24 £6.00

4G Data Enabler MBB + £5 4G_ENABL_AND5GBPSUBS 24 £8.00

MBB Subsidy Plan (requires 4G enabler) MBB_SUBSIDY_PLAN 24 £15.00

3G Tablet Plans



PARTNER SERVICES


2GB 4G DATA_2GB_JULY13_4GEE £12.00



16GB 4G DATA_16GB £30.00

32GB 4G DATA_32GB £40.00

For use with shared data only - only one booster per user. To enable 4G on these options, add the 4G Data Enabler. Data used outside of allowance is 2.5p per MB - with a spend cap of £50 for 1GB - 8GB boosters and £200 for 16 - 32GB. If no data bundle is added the cost per MB is £2.50.

4GEE Non Super Secure

Tariff Product Codes Monthly Cost (24 months)

250MB DATA_250MB_MAY12 £5.00

1GB DATA_1GB_MAY12 £8.00



Single User Data 3G

Tariff Product CodesMonthly Cost

24 Month

4GEE Data Booster 2GB DATA_2GB_BOOSTER £12.00





Shared Data Single user 4GEE boosters

Tariff Product Codes Term (Months) Line Rental

Blackberry Device Service Standard 1GB BDS_STD_1GB 24 £13.00



Universal Device Service Standard 1GB UDS_STD_1GB 24 £13.00



Blackberry Device Service Standard 8GB & 4GEE BDS_STD_16GB_4GEE 24 £24.00

Universal Device Service Standard 8GB & 4GEE UDS_STD_8GB_4GEE 24 £24.00

Blackberry 10 Server

Legacy



PARTNER SERVICES

Cost

Other EE Mobiles 10p per minute

Other UK Mobiles 30p per minute

Texts 5p per message

Answer Phone retrieval Free

UK GPRS (where no data bundle is applied) £2.55 per MB

UK GPRS (where a data bundle is applied) 2.5p / MB

Calls to charity helplines Free

Calls to 0808 6.17p per minute

Calls to 0800, 0500 6.17p per minute

Calls to 0845, 0700 10.33p per minute

Cost

Calls to call forwarding services beginning with 07 Up to 63.83p per minute

All other call forwarding services Charged at standard rate

Calls to 0844 followed by 477 8.51p per minute

Calls to 0844 followed by 428, 462, or 566 63.83p per minute

Calls to all other 0844 numbers 10.21p per minute

Calls to 0871, 0872, 0873 29.79p per minute

Calls to call forwarding numbers starting 070 63.83p per minute

Satellite calls 4.8936p per minute

Austria Italy Finland Portugal

Belgium Japan France Russia

Canada Luxembourg Germany Singapore

China Malaysia Hong Kong Spain

Cyprus Netherlands Hungary Sweden

Czech Republic Norway Ireland Switzerland

Denmark Poland Israel USA

Out of Bundles Charges

Discounted IDD Countries

Corporate Out of Bundle rates



PARTNER SERVICES

Zone Zone NameReceiving Calls Whilst Abroad

Answering Phone Retrieval Whilst

AbroadCalls to the Same

Country Calls Back to the UK Calls to Zone 1-2 Calls to Zone 3-4

1 Ireland & Channel Islands 5.9p per minute 24p per minute 20.4p per minute 20.4p per minute 20.4p per minute 65p per minute

2 EE Business Zone 5.9p per minute 24p per minute 20.4p per minute 20.4p per minute 20.4p per minute 85p per minute

3 Other Europe 5p per minute 75p per minute 75p per minute 75p per minute £1.75 per minute £1.75 per minute

4 Asia Pacific & South Africa 5p per minute 75p per minute 75p per minute 75p per minute £1.75 per minute £1.75 per minute

5 USA & Canada 5p per minute 85p per minute 85p per minute 85p per minute £1.75 per minute £1.75 per minute

6 Middle East 75p per minute £1.10 per minute £1.10 per minute £1.10 per minute £1.75 per minute £1.75 per minute

7 Rest of World 85p per minute £1.20 per minute £1.20 per minute £1.20 per minute £1.75 per minute £1.75 per minute

For making calls in Europe (Zone 1 & 2) there is a 30 second minimum call charge followed by per second billing. For receiving calls, per second billing starts immediately. For making & receiving calls outside of this area there is a 60 second minimum call charge and per second billing thereafter.

Zone Zone Name Sending a Text When Abroad Under 50KB MMS When Abroad Above 50KB MMS When Abroad

1 Ireland & Channel Islands 6.8p per message 5.8p per message 5.8p per message

2 EE Business Zone 6.8p per message 5.8p per message 5.8p per message

3 Other Europe 25p per message 60p per message 75p per message

4 Asia Pacific & South Africa 30p per message £1.00 per message £1.50 per message

5 USA & Canada 30p per message £1.00 per message £1.50 per message

6 Middle East 30p per message £1.00 per message £1.50 per message

7 Rest of World 30p per message £1.00 per message £1.50 per message

Sending an MMS if you have a 4GEE service plan will also decrement any data bundle or incur relevant out-of-bundle charges.

Europe Rate (Zones 1-2) Rest of World Rate (Zones 3-7)

Roaming Data 38.2p per MB £5.50 per MB

Zone Zone Name Zone Countries

1 Ireland & Channel Islands Republic of Ireland, Guernsey, Isle of Man, Jersey

2 EE Business Zone

Canary Islands, French Guyana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Norway, Reunion, San Marino, Vatican City

Austria, Azores, Belguim, Bulgaria, Croatia, Cyprus South, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

3 Other Europe Albania, Belarus, Bosnia and Herzegovina, Cyprus (North), Faroe Islands, Georgia, Israel (inc. Palestine), Macedonia, Montenegro, Serbia, Turkey, Ukraine

4 Asia Pacific & South Africa Australia, China, Hong Kong, Japan, Korea Republic (South), Malaysia, New Zealand, Singapore, South Africa, Thailand

5 USA & Canada USA & Canada

6 Middle East Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, South Africa, United Arab Emirates

7 Rest of World All other countries with EE network coverage

Corporate Out of Bundle ratesStandard Voice Roaming Charges

Standard Message Roaming Charges

Standard Data Roaming Charges

Business Travel Zones



PARTNER SERVICES

Consumer


EE Regular - 500MB £16.99 X15M24S01 24 £16.99

EE Regular - 500MB £21.99 X15M24S02 24 £21.99

EE Regular - 500MB £26.99 X15M24S03 24 £26.99

EE Regular - 500MB £31.99 X15M24S04 24 £31.99

EE Regular - 500MB £36.99 X15M24S05 24 £36.99

EE Regular - 1GB £21.99 X15M24S06 24 £21.99

EE Regular - 1GB £26.99 X15M24S07 24 £26.99

EE Regular - 1GB £31.99 X15M24S08 24 £31.99

EE Regular - 1GB £36.99 X15M24S09 24 £36.99

EE Regular - 1GB £41.99 X15M24S10 24 £41.99

EE Regular - 2GB £26.99 X15M24S11 24 £26.99

EE Regular - 2GB £31.99 X15M24S12 24 £31.99

EE Regular - 2GB £36.99 X15M24S13 24 £36.99

EE Regular - 2GB £41.99 X15M24S14 24 £41.99

EE Regular - 2GB £46.99 X15M24S15 24 £46.99

EE Regular - 5GB £31.99 X15M24S16 24 £31.99

EE Regular - 5GB £36.99 X15M24S17 24 £36.99

EE Regular - 5GB £41.99 X15M24S18 24 £41.99

EE Regular - 5GB £46.99 X15M24S19 24 £46.99

EE Regular - 5GB £51.99 X15M24S20 24 £51.99

EE Regular - 10GB £36.99 X15M24S21 24 £36.99

EE Regular - 10GB £41.99 X15M24S22 24 £41.99

EE Regular - 10GB £46.99 X15M24S23 24 £46.99

EE Regular - 10GB £51.99 X15M24S24 24 £51.99

EE Regular - 10GB £56.99 X15M24S25 24 £56.99

Talking Commissions

page 50

4G Consumer New & Upgrade Handset Plans



PARTNER SERVICES

Talking Commissions

page 51



EE Extra - 1GB £19.99 X15M24E01 24 £19.99

EE Extra - 1GB £24.99 X15M24E02 24 £24.99

EE Extra - 1GB £29.99 X15M24E03 24 £29.99

EE Extra - 1GB £34.99 X15M24E04 24 £34.99

EE Extra - 1GB £39.99 X15M24E05 24 £39.99

EE Extra - 2GB £24.99 X15M24E06 24 £24.99

EE Extra - 2GB £29.99 X15M24E07 24 £29.99

EE Extra - 2GB £34.99 X15M24E08 24 £34.99

EE Extra - 2GB £39.99 X15M24E09 24 £39.99

EE Extra - 2GB £44.99 X15M24E10 24 £44.99

EE Extra - 4GB £29.99 X15M24E11 24 £29.99

EE Extra - 4GB £34.99 X15M24E12 24 £34.99

EE Extra - 4GB £39.99 X15M24E13 24 £39.99

EE Extra - 4GB £44.99 X15M24E14 24 £44.99

EE Extra - 4GB £49.99 X15M24E15 24 £49.99

EE Extra - 10GB £34.99 X15M24E16 24 £34.99

EE Extra - 10GB £39.99 X15M24E17 24 £39.99

EE Extra - 10GB £44.99 X15M24E18 24 £44.99

EE Extra - 10GB £49.99 X15M24E19 24 £49.99

EE Extra - 10GB £54.99 X15M24E20 24 £54.99

EE Extra - 20GB £39.99 X15M24E21 24 £39.99

EE Extra - 20GB £44.99 X15M24E22 24 £44.99

EE Extra - 20GB £49.99 X15M24E23 24 £49.99

EE Extra - 20GB £54.99 X15M24E24 24 £54.99

EE Extra - 20GB £59.99 X15M24E25 24 £59.99

EE Extra - 50GB £69.99 X15M24E26 24 £69.99


Shared Phone £13 X14X24O04 24 £13.00

Shared Phone £18 X14X24007 24 £18.00

Shared Phone £23 X14X24008 24 £23.00

Shared Phone £28 X14X24005 24 £28.00

Shared Phone £33 X14X24009 24 £33.00

Shared Phone £38 X14X24006 24 £38.00

Shared Phone £43 X15X24O01 24 £43.00




PARTNER SERVICES

Talking Commissions

page 52


4GEE Wonky plan X12S16E31 24 £31.00







4GEE 250MB X14S01E09 1 £12.99

4GEE 500MB X14S01E10 1 £15.99

4GEE 1GB X15S01E01 1 £18.99

4GEE 3GB X15S01E02 1 £24.99

4GEE 5GB X15S01E03 1 £30.99

Shared Phone SIM X14X01L01 1 £17.00

4GEE 250MB X14S12E09 12 £9.99

4GEE 500MB X14S12E10 12 £12.99

4GEE 1GB X15S12E01 12 £15.99

4GEE3GB X15S12E02 12 £21.99

4GEE 5GB X15S12E03 12 £27.99

4G Wonky Plans - Move to EE

4G Sim Only Plans



PARTNER SERVICES

EE FAQsSwitching to EE from pay monthly or pay as you go

Where will I be able to use 4G?

EE are expanding their 4G coverage significantly throughout 2014, and already cover 90% of the population.

If I have a 4G Ready device, can I upgrade to the 4G service later?

Yes, provided you move to the same length phone plan or longer with a monthly cost which is the same or higher, you will be able to upgrade to EE for no fee. Once you sign up to a new plan, they will send you a 4G SIM.

Which Numbers are not included in my inclusive minutes and texts?

All pay monthly 4GEE plans have inclusive minutes and texts. You can use these in the UK to call UK landlines (numbers starting with 01, 02 and 03) and to call or text people on most UK mobile networks.They don’t include calls and texts to Jersey, Guernsey and Isle of Man. There are also certain MVNO numbers (‘virtual’ network operators who rely on the

infrastructure of other networks) and call-forwarding services that you can’t call with your inclusive minutes and texts. They have listed these on the EE site. And if you call one of these, you may also hear an announcement reminding you of this before you’re charged.Pay as you go 4GEE plans let you use credit to make calls and send texts, or you

can buy add-ons which give you a certain allowance of each. Whichever you go for, you can use your credit or add-on minutes and texts to call UK landlines (numbers starting with 01, 02 and 03) and to call or text people on most UK mobile networks, the same as on pay monthly.

I’ve Chosen a 4GEE Phone Plan with an inclusive Add-on. Is this free?

If your 4GEE plan comes with an inclusive add-on like music or games, you won’t pay any extra for this, but the data you use for the add-on will come out of your data allowance.

What if i want to stay on Orange or T-Mobile?

No problem. You’ll continue to be an Orange or T-Mobile customer and benefit from the largest 3G network in Britain. Everything you love about being an Orange or T-Mobile customer will stay exactly the same, and your number and plan details won’t change. Upgrades and additions to Orange and T-Mobile Accounts are no longer permissible. Please contact you EE Account Manager for more information

1

2

3

4

5


Talking Commissions

page 12

Number of Items Value Insured Silver Gold

Economy 1 £150 £2.49 £3.99

Standard 1 £400 £4.99 £6.49

Executive 1 £1,000 £7.99 £9.49

Silver: 48hr handset repair/replacement Gold: 24hr doorstep swap out

Number of Items Value Insured Silver Gold

SME Mobile 5 5 £1,000 £9.99 (£1.99 per item) £14.99 (£2.99 per item)

Mobile Office 3 3 £1,500 £12.99 (£4.33 per item) £15.99 (£5.33 per item)



Multi5 Plan 5 £2,500 £21.99 (£4.40 per item) £26.99 (£5.40 per item)

Silver: 48hr handset repair/replacement Gold: 24hr doorstep swap out

Partner Services InsuranceChess Partner Services is pleased to offer its dealers a full handheld gadget insurance product - the Chess Partner Services Insurance Plan.

A company’s employees see their handheld gadget as their main means of communication with the office and their clients. When a handheld device fails, for whatever reason, the employee becomes less productive at the very least. The key is to get the employee back up and running in as short a time possible - this is where insurance comes in.

The Chess Partner Services Telecom Insurance Plan is tailored to customers and offers a full service and logistics solution. The following amendments have been made to the new Insurance plan:

• iPhone 5 insurance is now available - please use Executive Single Gadget Insurance or iPhone Office 5 Multiple Gadget

• Tablet insurance is now available

• The limit of “one claim per calendar month per insured piece of equipment” has been removed

• Customers can now claim from day 1 of their policy (as opposed to the previous 30 day term)

• No monthly targets and commission paid for as long as your customer remains insured• The policy now includes FREE 3GB Data Backup. Your customers can make use of this

backup by visiting www.supercoverinsurance.com/data_backup.php

Talking Commissions

page 53

Single Gadget

Multiple Gadget

For any further details please contact: [email protected]

71PARTNER SERVICES


Elite Partner Program



ebillz lite 10%

ebillz desktop 25%


Designed to reward partners for their loyalty to Chess Partner Services, our Elite Partner Program is a quarterly incentive that rewards you for expanding your product portfolio with us.

How does it work?

In addition to that, you can also earn an extra 10% on top of the £1,650 if you use one of our ebillz billing solutions (in this case ‘ebillz lite’) to bill your customers.

Step 2


£45,000 + £30,000 - £44,999

£15,000 - £29,999

£7,500 - £14,999

£3,000 - £7,499

less than £3,000

Qua

rter

ly A

irtim

e Co

nnec

tion

Tota

l 500 + connections

£3,000 £2,250 £1,750 £1,000 £500 £0


£2,250 £1,650 £1,250 £750 £375 £0


£1,750 £1,250 £1,000 £600 £300 £0


£1,000 £750 £600 £350 £175 £0


£500 £375 £300 £175 £100 £0

0 - 99 connections

£0 £0 £0 £0 £0 £0

Find out more about our Elite Partner Program

0808 278 0585

What is the Elite Partner Program?• Quarterly Payment• Designed to incentivise taking multiple

Chess Partner products• Quarterly Criteria

In total, using this example, your extra quarterly commission would be £1,815! Summary

The table on the left shows the additional commission you could earn by selling airtime and wholesale products.e.g. You could earn £1,650 extra commission if you achieve 400 airtimeconnections and generate£30,000 of wholesalebilling with us in anyquarter – see table.

Step 1


Key Contacts - Retention Team - 03301 025 620

Chess Partner Services Cloud ServicesWe have developed our Cloud Services tool, the first of its kind in the industry, so that you have just one place to go for all the information you need in addition to detailed retention and churn tools. These tools will allow you to manage your customer’s life cycle to ensure you are targeting all your customers to be re-signed on the O2 network. These tools can be located on Cloud Services, accessed via the website - www.chesstelecom.com. Please see some FAQs below, which will give you an overview of both these tools:

Retention & Churn

Retention ToolWhat will the Retention Tool provide me? with?

1You will be able to view all customer end date information and the entire base that is available to re-sign today.

How often is the data updated?2The portal is live and synchronised daily with our Partner Services system.

Will it show me my current customers and also potential sales leads?3It will provide you with a full breakdown of your entire customer base by contract end date.

4You will have full visibility of your entire base, which includes new connections, re-signs and upgrades.

Will I be able to view my new connections, re-signs and upgrades via the portal?

5 How can I find out further information?

You can get in contact with Rukma Roychoudhury-Bardhan, Senior Retention Executive, [email protected], who will be able to assist you. Alternatively you will find a full User Guide on Cloud Services that will give you step by step instructions on how to navigate.

Churn SummaryWhat will the Churn Summary provide me with?1It will allow you to view a monthly and quarterly analysis of your O2 churn performance, and also provides detail of any O2 disconnections.

How can I verify the disconnections data?2The tool will provide you with a click-through report that will give visibility of the customers who have disconnected.

How will my churn be measured?3There is a breakdown analysis on the Partner Portal for both your monthly and quarterly performance.

4 How can I find out further information?

You can call your BDM/TAM or get in contact with Rukma Roychoudhury-Bardhan by emailing [email protected] who will be able to assist you. Alternatively you will find a full User Guide on Cloud Services that will give you step by step instructions on how to navigate.

73PARTNER SERVICES


Contacts - CPS Sales Team

SalesTeam

03301 025 621

Ronak DattaniSenior Hardware Executive

020 8731 4460 / 03301 025 [email protected]

Dan RussellNational Sales Manager - Airtime

07771 [email protected]

John PettSales Director

020 8731 4433 / 07775 [email protected]

Lee RossBusiness Development Manager


Stewart ThompsonBusiness Development Manager


Rob KittlerBusiness Development Manager


Adam SicheriSenior Hardware Executive

020 8731 4461 / 03301 025 [email protected]

Laurence GrahamBusiness Development Manager

020 8731 [email protected]

Joe GreenBusiness Development Manager020 8731 4432 / 07808 [email protected]

Ian BarlowBusiness Development Manager


Craig HowellTrusted Digital Advisors


Mark CawoodBusiness Development Manager


Brian ThorntonBusiness Development Manager


Anita WosketNational Sales Manager - Wholesale


Matt WhiteheadBusiness Development Manager


Paul RawlinsonBusiness Development Manager


Denise SmithBusiness Development Manager


Natasha AhearneBusiness Development Manager


Field-based - EEBDMs

Field-based - O2BDMs

Field-based Wholesale

and PartnerBDMs

Desk-based Hardware

Desk-basedBDMs

Sales Managers


Business Solutions03301 025 614

[email protected]

Rukma RoychoudhuryRetention Executive


Digital Products03301 025 627

[email protected]

Credit Control03301 025 624

03301 025 623despatches@

chesstelecom.com

Purchasingpurchasing@

chesstelecom.com

03301 025 625 [email protected]

Faulty Returns03301 025 622CPSreturns@

chesstelecom.com

BoostboxCPSboostbox@

chesstelecom.com

O2 LoansCPSo2loans@

chesstelecom.com

Adrienne WattHead of Operations

020 8731 4409 / 07912 [email protected]

Kerri LendonHead of Services

020 8731 4417 / 07747 [email protected]

Sally McGreevyHR & Recruitment Administrator


Paul BrickellCommissions Manager


[email protected]@chesstelecom.com

Finance

Warehouse

Contacts - Partner Services Support

Adele Sloan Sales Support Team Leader


Dan WalkerPartner Services Team Leader

03301 025 610 [email protected]

Partner Services03301 025 610

[email protected]

Team Leaders

Head of Services

Head of Operations

Marketing03307 025 626

[email protected]

Commissions03301 025 618

[email protected]

Commissions Manager

Human Resources

PARTNER SERVICES

Talking Shop © Chess Partner Services, August 2015

TalkingShop · ebillz Calculation Accelerator ... It is the average score taken from questions 1,2 and 3 from ... have a 4G device and a 3G tariff onto 4G at no extra cost ...

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