Synergy 2015 Session Slides: SYN226 Optimizing & Maintaining Your Environment With Citrix Insight Services

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AF: Now let’s explore a real-world use-case that CIS helped solve for an actual customer. Names have been changed and we are using stock images to protect the innocent. Meet John. An IT admin who recently inherited an existing environment of NetScalers and other Citrix products. After several weeks, he received some complaints from users about performance of their web applications. John checked the load balancing configuration, ran some traces and collected logs. The issue persisted. John later came across the Citrix Insight Services platform. He captured a diagnostic data bundle from his appliance and sent it in for analysis. When the results were displayed, this is what he saw…(next slide)

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AF: John saw 10 diagnostic plugins fire against his NetScaler bundle. Of them, this critical security-related one stood out. (read the details) John proceeded to click the link and see the details (next slide)

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AF: Here John could see the recommendation containing the required action to remedy the issue. Every diagnostic plugin is very prescriptive and refers to one or more KB articles, eDocs documentation pages, or other public page on how to fix the condition detected. (next slide)

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AF: Here John could see the recommendation containing the required action to remedy the issue. Every diagnostic plugin is very prescriptive and refers to one or more KB articles, eDocs documentation pages, or other public page on how to fix the condition detected. (next slide)

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AF: Upon referring to the KB article from the plugin and performing the necessary commands on the NetScaler appliance, John was able to fix his issue. How do we know the issue was fixed? (ask the audience) (next slide)

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AF: Less than an hour after doing his upload to CIS, John commented on the plugin that it solved his issue. (next slide)

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AF: End result is users remain productive. This is just one example of the many times every day that the CIS platform helps admins keep their environments running well.

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ME: Pose question to audience. Who thinks it’s less than one week? Who thinks it’s greater than on week? Data based on all Citrix Support Cases for 2014. We have a world-class support team that works relentlessly to drive towards resolution of issues. Things can still take time though. Fortunately, many issues can be prevented or quickly resolved by using Citrix Insight Services.

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ME: Think about the daily challenges that you have to work through as an IT professional.

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ME: Security is a big concern these days. Especially in the networking space. Imagine you’re preparing for a security audit. Where might you begin? Here is an example analysis of a NetScaler appliance done in our platform.

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ME: Security is a big concern these days. Especially in the networking space. Imagine you’re preparing for a security audit. Where might you begin? Here is an example analysis of a NetScaler appliance done in our platform.

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ME: Track recommended Citrix and Microsoft hotfixes across your XenDesktop and XenApp environments. Our platform will not only show and alert you if you’re not on the latest recommended hotfixes, it will also highlight any discrepancies amongst servers. This is great for environments with multiple MCS and PVS images that need to be managed.

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ME: Track recommended Citrix and Microsoft hotfixes across your XenDesktop and XenApp environments. Our platform will not only show and alert you if you’re not on the latest recommended hotfixes, it will also highlight any discrepancies amongst servers. This is great for environments with multiple MCS and PVS images that need to be managed.

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AF: Interoperability with AppController and NetScaler.

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AF: Just went public in Q1. Quickly convert ACE and F5 configuration files to corresponding NetScaler configuration files.

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AF: Just went public in Q1. Quickly convert ACE and F5 configuration files to corresponding NetScaler configuration files.

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AF: A user called the help desk reporting performance issues. The Citrix Admin looked into it an noticed that there were spikes in CPU utilization during certain periods.

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AF: A user called the help desk reporting performance issues. The Citrix Admin looked into it an noticed that there were spikes in CPU utilization during certain periods.

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AF: Shows environment diffs with multiple uploads from the same appliance. Scenario where something stopped working. Admin had multiple uploads and could quickly pinpoint the issue.

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ME: Additional features and components include Provisioning Services and Receiver as well as other platform features such as the ACE and F5 migration tool we talked about earlier. A little over a year ago, we supported only the 4 core products of NetScaler, XenServer, XenDesktop and XenApp.

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AF: Whenever a Citrix product asks you to opt-in, DO IT!!! You will see the value.

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AF: Whenever a Citrix product asks you to opt-in, DO IT!!! You will see the value.

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AF: Whenever a Citrix product asks you to opt-in, DO IT!!! You will see the value.

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AF: Users of CIS have the ability to send us feedback on plugins that detect conditions and make recommendations. Here are just a few.

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AF: Users of CIS have the ability to send us feedback on plugins that detect conditions and make recommendations. Here are just a few.

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AF: Users of CIS have the ability to send us feedback on plugins that detect conditions and make recommendations. Here are just a few.

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AF: Users of CIS have the ability to send us feedback on plugins that detect conditions and make recommendations. Here are just a few.

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AF: Users of CIS have the ability to send us feedback on plugins that detect conditions and make recommendations. Here are just a few.

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AF: Users of CIS have the ability to send us feedback on plugins that detect conditions and make recommendations. Here are just a few.

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AF: Before moving on to the next slide, talk through closing thoughts in a brief and impactful sentence that is a call to action (details TBD)

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