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Student Registration User Guide - EXTENDED Version

Mar 30, 2016



Student registration user guide - extended version

  • Liverpool John Moores University

    Student Registration User Guide


  • Student Registration Helpline: tel: +44 (0)151 231 3289 (9am-4.30pm, Monday to Friday); email: [email protected]

    Welcome LJMUs online student registration process enables new students to complete their pre-enrolment checks and continuing students to re-register on their programme of study. Please read the following instructions carefully. It might be helpful to keep them open in a separate window from the registration form, and to refer to them as you move through the different steps. Need help? Each section contains specific guidance on the type of information required and you are advised to read this guidance carefully and to refer to Help Icons (information icons and question marks) where appropriate before amending or confirming your details. LJMU has a dedicated Registration Helpline you can contact should you encounter any problems or have any queries when completing your student registration checks:

    tel: +44 (0)151 231 3289 (9am-4.30pm, Monday-Friday)

    email: [email protected]

    Data Protection Policy

    LJMU is registered as a Data Controller with the Office of the Information Commissioner, as

    required under the Data Protection Act 1998. We will only process and disclose data within

    the terms of the Data Protection Act and its Data Protection Notification. Put simply this

    means that we hold and process personal data relating to current and former students for a

    variety of purposes including:

    Maintenance of your student record (including your personal, academic and financial

    details) and management of academic processes (such as academic audits,

    assessment boards and awarding of degrees)

    The management of student residences, alumni operations (including fundraising),

    and for security purposes within University premises

    The provision of advice and support to students (via the Student Zones in the

    Learning Resource Centres, Liverpool Students Union, the World of Work Careers

    Centre, etc)

    Research purposes (such as the graduate first destination survey, employability

    surveys or longitudinal surveys)

    Some of your personal data, such as your racial or ethnic origin, physical or mental health,

    religious beliefs or any relevant criminal convictions, is defined as sensitive personal data.

    This means that it is subject to greater protection under the Act and is processed and stored

    with due regard for confidentiality, sensitivity and legal requirements.

  • Student Registration Helpline: tel: +44 (0)151 231 3289 (9am-4.30pm, Monday to Friday); email: [email protected]

    For further details on LJMUs data protection and information sharing policies, go to: or email the Universitys Data Protection Officer:

    [email protected]

    Updating your personal and programme data It is really important that all the personal information on your student record is 100% accurate. You will be able to update some of these details using the Student Registration form such as your contact telephone numbers and term-time address. Some personal data such as your surname, date of birth and permanent address can only be updated by a member of staff in a Student Zone in one of LJMUs Learning Resource Centres. Remember it is your responsibility to ensure your details are accurate.

    Need help? Please contact the Student Registration Helpline: tel: +44 (0)151 231 3289 (9am-4.30pm, Monday to Friday) email: [email protected]

  • Student Registration Helpline: tel: +44 (0)151 231 3289 (9am-4.30pm, Monday to Friday); email: [email protected]

    Top tips 1. Dont rush completing your student registration form

    You dont have to complete all the sections in one session; you can log out and come back at another time to complete the form. Just remember to save all your changes before you log out.

    2. Use the Next button to move between sections To navigate through the form, simply click Next when you complete each section; you will automatically move onto the next section. In sections where you don't need to make any edits, you must click Next in order for these details to be saved as correct as part of the registration process. If you dont, these sections will be shown as incomplete. To move between sections you can also use the menu on the left hand side or the numbers at the top of the form. You do not have to complete sections in order and you can return to complete sections at a later date. Please remember to save your changes.

    Click the numbers or the menu

    links to move between the

    different sections of the form

  • Student Registration Helpline: tel: +44 (0)151 231 3289 (9am-4.30pm, Monday to Friday); email: [email protected]

    3. Use the colour coding The Student Registration form uses colour coding to help you see more easily which sections you have to complete. As a general rule:

    if a section is green its incomplete and you need to go and check/add the required information in order to complete the registration process

    if its blue, this means you have completed this step

    Blue boxes

    mean sections

    have been


    Light green boxes mean sections are

    still incomplete.

    A dark green box means this is the

    section currently being viewed

  • Student Registration Helpline: tel: +44 (0)151 231 3289 (9am-4.30pm, Monday to Friday); email: [email protected]

    4. Click on the help and information links to find out more By clicking on these icons you will find out more about the type of information you need to provide and why.

    5. Editing your details To start editing each of the sections, click the Edit link (pencil icon) on the top right hand side of the form (see below). This icon is located in the same place in every section of the form.

    Click the Edit / pencil link to start

    editing each of the sections

    Additional information is provided

    alongside the fields of the

    registration form.

    Click on the Question

    mark symbol for more

    information about each

    step of the form.

  • Student Registration Helpline: tel: +44 (0)151 231 3289 (9am-4.30pm, Monday to Friday); email: [email protected]

    6. Dont forget to save your changes Once you have finished editing each step (or part of a step) remember to click the Save changes button. If you try to go on to another section without saving your edits, you will see this message, giving you the chance to save or cancel any changes you have made.

    7. Make sure you complete all the mandatory sections otherwise you won't be able to complete your student registration

    All sections flagged with an asterix (*) must be completed in order for you to complete the student registration form. If you dont complete a mandatory field, a message will pop up prompting you to complete the missing fields see below for an example in section 4: Emergency Contacts. Simply click OK and go back and complete the required fields.

  • Student Registration Helpline: tel: +44 (0)151 231 3289 (9am-4.30pm, Monday to Friday); email: [email protected]

    If any steps are incomplete by the time you complete step 10, you will see this message when you try to finish the registration process. Simply go back and complete the relevant sections indicated.

  • Student Registration Helpline: tel: +44 (0)151 231 3289 (9am-4.30pm, Monday to Friday); email: [email protected]

    Getting started: Logging on You will need your LJMU username and password in order to log on to complete your student registration. Simply type your details in the relevant fields and then click Log On.

    If you are a new student, you need to activate your University computer account in order to get your username and password. This is easy to do; all you need is your Student ID Number (this is printed on your enrolment form and begins with PN) plus your date of birth. Go to: to activate your University computer account.

    If you are a continuing student and you havent used your LJMU computer account for a while you may have to update your password before you are able to log on. You can do this at:

    Problems logging on

    1. Incorrect log in details If you type in the wrong details the following message will appear. Double-check you are entering the right details and then try again. If you are still having difficulties logging on, please contact the Student Registration Helpline: [email protected], 0151 231 3289.

    If you type in the wrong

    details, you will see this


  • Student Registration Helpline: tel: +44 (0)151 231 3289 (9am-4.30pm, Monday to Friday); email: [email protected]

    2. Problems with your browser We recommend that you use one of the following browsers when completing your student registration:

    Microsoft Internet Explorer 7, 8, 9 for Windows

    Firefox 14 and above

    Google Chrome 19 and above If you are using one the browsers below, you will still be able to complete the process but some of the functionality wont work as well:

    Microsoft Internet Explorer 8 (with Compatibility view) for Windows

    Safari 4 and above for Mac

    Safari 4 and above for Windows

    If you are not using one of our recom

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