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Strategic Planning = PNM 3

Apr 07, 2018

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    Strategic PlanningStrategic PlanningStrategic PlanningStrategic Planning

    P Narayan MurthyP Narayan Murthy

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    What is Strategic Planning?What is Strategic Planning?What is Strategic Planning?What is Strategic Planning?Process to establish priorities on what you willProcess to establish priorities on what you will

    accomplish in the futureaccomplish in the futureForces you to make choices on what you will doForces you to make choices on what you will doand what you will not doand what you will not do

    Pulls the entire organization together aroundPulls the entire organization together arounda single game plan for executiona single game plan for executionBroad outline on where resources will getBroad outline on where resources will get

    allocatedallocated

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    Why do Strategic Planning?Why do Strategic Planning?Why do Strategic Planning?Why do Strategic Planning?If you fail to plan, then you plan to failIf you fail to plan, then you plan to fail bebe

    proactive about the futureproactive about the futureStrategic planning improves performanceStrategic planning improves performanceCounter excessive inward and shortCounter excessive inward and short--termterm

    t in ingt in ingSolve major issues at a macro levelSolve major issues at a macro levelCommunicate to everyone what is mostCommunicate to everyone what is most

    importantimportant

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    Fundamental Questions to AskFundamental Questions to AskFundamental Questions to AskFundamental Questions to Ask

    Where are we now? (Assessment)Where are we now? (Assessment) Where do we need to be? (Gap / Future EndWhere do we need to be? (Gap / Future End

    State)State)

    How will we close the gap (Strategic Plan)How will we close the gap (Strategic Plan) How will we monitor our progress (BalancedHow will we monitor our progress (Balanced

    Scorecard)Scorecard)

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    A Good Strategic Plan should...A Good Strategic Plan should...A Good Strategic Plan should...A Good Strategic Plan should... Address critical performance issuesAddress critical performance issues

    Create the right balance between what theCreate the right balance between what theorganization is capable of doing vs. what theorganization is capable of doing vs. what theorganization would like to doorganization would like to do

    performance gapperformance gap VisionaryVisionary convey a desired future end stateconvey a desired future end state FlexibleFlexible allow and accommodate changeallow and accommodate change

    Guide decision making at lower levelsGuide decision making at lower levels operational, tactical, individualoperational, tactical, individual

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    Strategic Planning ModelStrategic Planning Model

    A B C D EA B C D E

    Strategic Planning ModelStrategic Planning Model

    A B C D EA B C D E

    EnvironmentalScan

    Assessment

    Situation Past,Present and

    Mission & Vision PerformanceMeasurement

    Baseline Components

    PerformanceManagement

    Down toSpecifics Evaluate

    Where we are Where we want to be How we will do it How are we doing

    BackgroundInformation

    SituationalAnalysis

    SWOT

    Strengths,Weaknesses,Opportunities,Threats

    SignificantIssues

    Align / Fit withCapabilities

    Values / GuidingPrinciples

    Major Goals

    Specific

    Objectives

    Targets /Standards ofPerformance

    Initiatives andProjects

    Review Progress BalancedScorecard

    Take CorrectiveActions

    Gaps Action Plans Feedback

    upstream revise plans

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    PrePre--Requisites to PlanningRequisites to PlanningPrePre--Requisites to PlanningRequisites to Planning

    Senior leadership commitmentSenior leadership commitment Who will do what?Who will do what? How will we do it?How will we do it? When is the best time?When is the best time?

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    Assessment Model:Assessment Model:

    S W O TS W O T

    Assessment Model:Assessment Model:

    S W O TS W O TAssessment

    External Assessment: Marketplace,competitors, social trends,External Assessment: Marketplace,competitors, social trends,

    Internal Assessment:Organizational assets, resources,

    people, culture, systems,partnerships, suppliers, . . .

    Internal Assessment:Organizational assets, resources,

    people, culture, systems,partnerships, suppliers, . . .

    technology, regulatory environment,economic cycles .technology, regulatory environment,economic cycles .

    Easy toUnderstand

    Apply at anyorganizationallevel

    Needs to beAnalytical andSpecific

    Be honest aboutyour weaknesses

    Good Points Possible Pitfalls

    SWOT SWOT

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    StrengthsStrengthsStrengthsStrengthsAssessment

    StrengthsStrengths Those things that you do well, theThose things that you do well, the

    high value or performance pointshigh value or performance points Strengths can be tangible: Loyal customers,Strengths can be tangible: Loyal customers,efficient distribution channels, very high qualityefficient distribution channels, very high qualityproducts, excellent financial conditionproducts, excellent financial condition

    reng can e n ang e oo ea er ,reng can e n ang e oo ea er ,strategic insights, customer intelligence, solidstrategic insights, customer intelligence, solidreputation, high skilled workforcereputation, high skilled workforce

    Often considered Core CompetenciesOften considered Core Competencies BestBestleverage points for growth without draining yourleverage points for growth without draining your

    resourcesresources

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    WeaknessesWeaknessesWeaknessesWeaknessesAssessment

    WeaknessesWeaknesses Those things that prevent you fromThose things that prevent you fromdoing what you really need to dodoing what you really need to do

    Since weaknesses are internal, they are withinSince weaknesses are internal, they are withinyour controlyour control

    Weaknesses include: Bad leadership, unskilledWeaknesses include: Bad leadership, unskilledworkforce, insufficient resources, poor productworkforce, insufficient resources, poor productquality, slow distribution and delivery channels,quality, slow distribution and delivery channels,outdated technologies, lack of planning, . . .outdated technologies, lack of planning, . . .

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    OpportunitiesOpportunitiesOpportunitiesOpportunitiesAssessment

    OpportunitiesOpportunities Potential areas for growth andPotential areas for growth and

    higher performancehigher performance External in natureExternal in nature marketplace, unhappymarketplace, unhappy

    customers with com etitors better economiccustomers with com etitors better economic

    conditions, more open trading policies, . .conditions, more open trading policies, . . Internal opportunities should be classified asInternal opportunities should be classified as

    StrengthsStrengths

    Timing may be important for capitalizing onTiming may be important for capitalizing onopportunitiesopportunities

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    ThreatsThreatsThreatsThreatsAssessment

    ThreatsThreats Challenges confronting the organization,Challenges confronting the organization,

    external in natureexternal in nature Threats can take a wide rangeThreats can take a wide range bad pressbad press

    coverage, shifts in consumer behavior, substitutecoverage, shifts in consumer behavior, substitute, , . . ., , . . .

    May be useful to classify or assign probabilities toMay be useful to classify or assign probabilities tothreatsthreats

    The more accurate you are in identifying threats,The more accurate you are in identifying threats,

    the better position you are for dealing with thethe better position you are for dealing with thesudden ripples of changesudden ripples of change

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    Why create a baseline?Why create a baseline?Why create a baseline?Why create a baseline?Baseline

    Puts everything about the organization into aPuts everything about the organization into asingle context for comparability and planningsingle context for comparability and planning

    Descriptive about the company as well as theDescriptive about the company as well as the

    Include information about relationshipsInclude information about relationships customers, suppliers, partners, . . .customers, suppliers, partners, . . .

    Preferred format is the OrganizationalPreferred format is the Organizational

    ProfileProfile

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    Organizational ProfileOrganizational Profile1. Operating Environment1. Operating Environment

    Organizational ProfileOrganizational Profile1. Operating Environment1. Operating Environment

    Baseline

    Products and ServicesProducts and Services Suppliers, DeliverySuppliers, DeliveryChannels, Contracts, Arrangements, . . .Channels, Contracts, Arrangements, . . . Organizational CultureOrganizational Culture Barriers, Leadership,Barriers, Leadership,

    Communication, Cohesiveness . . . .Communication, Cohesiveness . . . .

    Workforce ProductivityWorkforce Productivity Skill levels, diversity,Skill levels, diversity,contractors, aging workforce, . . .contractors, aging workforce, . . .

    InfrastructureInfrastructure Systems, technology, facilities, . .Systems, technology, facilities, . . RegulatoryRegulatory Product / Service Regulation, ISOProduct / Service Regulation, ISO

    Quality Standards, Safety, Environmental, . . .Quality Standards, Safety, Environmental, . . .

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    Organizational ProfileOrganizational Profile2. Business Relationships2. Business RelationshipsOrganizational ProfileOrganizational Profile2. Business Relationships2. Business RelationshipsB

    aseline

    Organizational StructureOrganizational Structure Business Units,Business Units,Functions, Board, Management Layers, . . .Functions, Board, Management Layers, . . . Customer RelationshipsCustomer Relationships Requirements,Requirements,

    a ac on, oya y, pec a on , . . .a ac on, oya y, pec a on , . . . Value ChainValue Chain Relationship between everyone inRelationship between everyone inthe value chain . . . .the value chain . . . .

    Partner RelationshipsPartner Relationships Alliances, longAlliances, long--termtermsuppliers, customer partnerships, . . .suppliers, customer partnerships, . . .

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    Organizational ProfileOrganizational Profile

    3. Key Performance3. Key PerformanceCategoriesCategories

    Organizational ProfileOrganizational Profile

    3. Key Performance3. Key PerformanceCategoriesCategories

    Baseline

    CustomerCustomer Products and ServicesProducts and Services Human CapitalHuman Capital OperationalOperational External (Regulatory Compliance, SocialExternal (Regulatory Compliance, Social

    Responsibility, . . . )Responsibility, . . . )

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    Gap AnalysisGap AnalysisGap AnalysisGap AnalysisBaseline

    Baseline / Org Profile Challenges / SWOT

    Gap = Basis for Long-Term Strategic PlanGap = Basis for Long-Term Strategic Plan

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    Major Components of theMajor Components of the

    Strategic Plan / Down to ActionStrategic Plan / Down to Action

    Major Components of theMajor Components of the

    Strategic Plan / Down to ActionStrategic Plan / Down to ActionComponents

    Mission

    Vision

    Goals

    Why we existWhy we exist

    What we want to beWhat we want to be

    Strategic Plan

    Action Plans

    Evaluate Progress

    What we must achieve to be successfulWhat we must achieve to be successful

    Measures Indicators andIndicators andMonitors of successMonitors of success

    Desired level ofDesired level ofperformance andperformance andtimelinestimelines

    Planned Actions toPlanned Actions toAchieve ObjectivesAchieve ObjectivesAI1 AI2 AI3

    M1 M2 M3

    T1 T1 T1

    measurable terms (NOT activities)measurable terms (NOT activities)

    Targets

    Initiatives

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    Mission StatementMission StatementMission StatementMission StatementComponents

    Captures the essence of why the organizationCaptures the essence of why the organizationexistsexists Who we are, what we doWho we are, what we do

    Explains the basic needs that you fulfillExplains the basic needs that you fulfill Ex resses the core values of the or anizationEx resses the core values of the or anization

    Should be brief and to the pointShould be brief and to the point Easy to understandEasy to understand If possible, try to convey the unique nature of yourIf possible, try to convey the unique nature of yourorganization and the role it plays that differentiatesorganization and the role it plays that differentiates

    it from othersit from others

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    ExamplesExamples Good and BadGood and Bad

    Mission StatementsMission Statements

    ExamplesExamples Good and BadGood and Bad

    Mission StatementsMission StatementsComponents

    To Explore theUniverse andSearch for Lifeand to Inspirethe Next

    NASA

    Does a good job of expressingthe core values of theorganization. Also conveys uniqueualities about the or anization.

    To Make PeopleHappy

    Generation ofExplorers

    Walt Disney

    Too vague and unclear. Needmore descriptive informationabout what makes theorganization special.

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    VisionVisionVisionVisionComponents

    How the organization wants to be perceived inHow the organization wants to be perceived inthe futurethe future what success looks likewhat success looks like An expression of the desired end stateAn expression of the desired end state

    a enge everyone o reac or o e nga enge everyone o reac or o e ngsignificantsignificant inspires a compelling futureinspires a compelling future Provides a longProvides a long--term focus for the entireterm focus for the entire

    organizationorganization

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    Examples of VisionExamples of Vision

    DescriptorsDescriptors

    Examples of VisionExamples of Vision

    DescriptorsDescriptors Adept

    Aggressive

    Agile Aligned

    Assertive

    Available

    Equal

    Disciplined

    Effective

    Efficient

    Enduring

    Solid

    Solvent

    Stable

    State of theArt

    Strong

    Informative

    Innovative

    Leading

    Logical

    Major

    Components

    Best-in-class Challenging

    Clear

    Competent

    Complex

    Compliant

    Conservative

    Coordinated

    Critical

    Direct

    Expert

    Fast

    Fast-paced

    Financially-sound

    Focused Growth

    Healthy

    Improving

    Incentivized Increasing

    Streamlined Sufficient

    Strategic

    Sustainable

    Timely

    Value-added

    Vigilant

    Visionary

    World-class

    Pioneering

    Protected

    Organized

    Over-Arching

    Quick Ready

    Responsive

    Savvy

    Simple

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    Guiding Principles andGuiding Principles and

    ValuesValues

    Guiding Principles andGuiding Principles and

    ValuesValuesComponents

    Every organization should be guided by a set ofEvery organization should be guided by a set ofvalues and beliefsvalues and beliefs

    Provides an underlying framework for makingProvides an underlying framework for makingdecisionsdecisions part of the organizations culturepart of the organizations culture

    Values are often rooted in ethical themes, such asValues are often rooted in ethical themes, such asones y, rus , n egr y, respec , a rness, . . . .ones y, rus , n egr y, respec , a rness, . . . .

    Values should be applicable across the entireValues should be applicable across the entireorganizationorganization

    Values may be appropriate for certain bestValues may be appropriate for certain best

    management practicesmanagement practices best in terms of quality,best in terms of quality,exceptional customer service, etc.exceptional customer service, etc.

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    Examples ofExamples of

    Guiding Principles and ValuesGuiding Principles and Values

    Examples ofExamples of

    Guiding Principles and ValuesGuiding Principles and ValuesComponents

    We obey the law and do not compromise moral or ethical principles ever!We expect to be measured by what we do, as well as what we say.We obey the law and do not compromise moral or ethical principles ever!We expect to be measured by what we do, as well as what we say.

    We treat everyone with respect and appreciate individual differences.We carefully consider the impact of business decisions on our people and wereco nize exce tional contributions.

    We treat everyone with respect and appreciate individual differences.We carefully consider the impact of business decisions on our people and wereco nize exce tional contributions.

    We are strategically entrepreneurial in the pursuit of excellence, encouraging originalthought and its application, and willing to take risks based on sound business judgment.We are strategically entrepreneurial in the pursuit of excellence, encouraging originalthought and its application, and willing to take risks based on sound business judgment.

    We are committed to forging public and private partnerships that combine diversestrengths, skills and resources.We are committed to forging public and private partnerships that combine diversestrengths, skills and resources.

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    GoalsGoalsGoalsGoalsComponents

    Describes a future endDescribes a future end--statestate desired outcome that isdesired outcome that issupportive of the mission and vision.supportive of the mission and vision.

    Shapes the way ahead in actionable terms.Shapes the way ahead in actionable terms. Best applied where there are clear choices about theBest applied where there are clear choices about thefuture.future.

    u s s ra eg c ocus n o e organ za onu s s ra eg c ocus n o e organ za on spec cspec cownership of the goal should be assigned to someoneownership of the goal should be assigned to someonewithin the organization.within the organization. May not work well where things are changing fastMay not work well where things are changing fast

    goals tend to be longgoals tend to be long--term for environments thatterm for environments thathave limited choices about the future.have limited choices about the future.

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    Developing GoalsDeveloping GoalsDeveloping GoalsDeveloping GoalsComponents

    Cascade from the top of the Strategic PlanCascade from the top of the Strategic Plan Mission,Mission,Vision, Guiding Principles.Vision, Guiding Principles. Look at your strategic analysisLook at your strategic analysis SWOT, EnvironmentalSWOT, EnvironmentalScan Past Performance Ga s . .Scan Past Performance Ga s . .

    Limit to a critical fewLimit to a critical few such as five to eight goals.such as five to eight goals. Broad participation in the development of goals:Broad participation in the development of goals:

    Consensus from aboveConsensus from above buybuy--in at the execution level.in at the execution level. Should drive higher levels of performance and close aShould drive higher levels of performance and close a

    critical performance gap.critical performance gap.

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    Examples of GoalsExamples of GoalsExamples of GoalsExamples of GoalsComponents

    Reorganize the entire organization for better responsiveness to customersReorganize the entire organization for better responsiveness to customers

    We will partner with other businesses, industry leaders, and government agencies inorder to better meet the needs of stakeholders across the entire value stream.We will partner with other businesses, industry leaders, and government agencies inorder to better meet the needs of stakeholders across the entire value stream.

    Manage our resources with fiscal responsibility and efficiency through a singleManage our resources with fiscal responsibility and efficiency through a single..

    Improve the quality and accuracy of service support information provided to our internalcustomers.Improve the quality and accuracy of service support information provided to our internalcustomers.

    Establish a means by which our decision making process is market and customer focus.Establish a means by which our decision making process is market and customer focus.

    Maintain and enhance the physical conditions of our public facilities.Maintain and enhance the physical conditions of our public facilities.

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    ObjectivesObjectivesObjectivesObjectives RelevantRelevant -- directly supports the goaldirectly supports the goal

    Compels the organization into actionCompels the organization into action Specific enough so we can quantify and measureSpecific enough so we can quantify and measurethe resultsthe results

    Components

    mp e an easy o un ers anmp e an easy o un ers an

    Realistic and attainableRealistic and attainable

    Conveys responsibility and ownershipConveys responsibility and ownership

    Acceptable to those who must executeAcceptable to those who must execute

    May need several objectives to meet a goalMay need several objectives to meet a goal

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    Goals vs. ObjectivesGoals vs. ObjectivesGoals vs. ObjectivesGoals vs. Objectives

    GOALS OBJECTIVES

    Very short statement, fewwords

    Longer statement, moredescriptive

    Components

    Broad in scope Narrow in scopeDirectly relates to theMission Statement

    Indirectly relates to the MissionStatement

    Covers long time period (such

    as 10 years)

    Covers short time period (such 1

    year budget cycle)

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    Examples of ObjectivesExamples of ObjectivesExamples of ObjectivesExamples of ObjectivesDevelop a customer intelligence database system to capture and analyze patterns inpurchasing behavior across our product line.Develop a customer intelligence database system to capture and analyze patterns inpurchasing behavior across our product line.

    Launch at least three value stream pilot projects to kick-off our transformation to a leanerorganization.Launch at least three value stream pilot projects to kick-off our transformation to a leanerorganization.

    Components

    Centralize the procurement process for improvements in enterprise-wide purchasing power.Centralize the procurement process for improvements in enterprise-wide purchasing power.

    Consolidate payable processing through a P-Card System over the next two years.Consolidate payable processing through a P-Card System over the next two years.

    Monitor and address employee morale issues through an annual employee satisfactionsurvey across all business functions.Monitor and address employee morale issues through an annual employee satisfactionsurvey across all business functions.

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    Down toDown to

    SpecificsSpecifics

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    What are Action Plans?What are Action Plans?What are Action Plans?What are Action Plans?

    The Action Plan identifies the specific steps that will be taken toachieve the initiatives and strategic objectives where the rubbermeets the road

    Each Initiative has a supporting Action Plan(s) attached to it

    Action Plans are geared toward operations, procedures, and processes

    They describe who does what, when it will be completed, and how the

    Down to

    Specifics

    Objectives

    Initiatives

    ActionPlans

    Like Initiatives, Action Plans require the monitoring of progress onObjectives, for which measures are needed

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    Characteristics of ActionCharacteristics of Action

    PlansPlans

    Characteristics of ActionCharacteristics of Action

    PlansPlansDown to

    Specifics

    Assign responsibility for the successful completion of the Action Plan. Whois responsible? What are the roles and responsibilities?

    Detail all required steps to achieve the Initiative that the Action Plan is

    supporting. Where will the actions be taken? Establish a time frame for the completion each steps. When will we need totake these actions?

    Establish the resources required to complete the steps. How much will ittake to execute these actions?

    initiative. Determine the deliverables (in measurable terms) that shouldresult from completion of individual steps. Identify in-process measures toensure the processes used to carry out the action are working as intended.Define the expected results and milestones of the action plan.

    Provide a brief status report on each stepbrief status report on each step, whether completed or not. Whatcommunication process will we follow? How well are we doing in executing ouraction plan?

    Based on the above criteria, you should be able to clearly define your actionplan. If you have several action plans, you may have to prioritize.

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    Action Plan ExecutionAction Plan ExecutionAction Plan ExecutionAction Plan Execution

    Down to

    Specifics

    Requires that you have answered the Who, What, How, Where,and When questions related to the project or initiative that

    drives strategic execution Coordinate with lower level sections, administrative andoperating personnel since they will execute the Action Plan inthe form of specific work plans

    plans and schedules that have specific action steps Resource the project or initiative and document in the form ofdetail budgets (may require reallocation prior to execution)

    Monitor progress against milestones and measurements Correct and revise action plans per comparison of actual

    results against original action plan

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    Quantify from Action Level UpQuantify from Action Level Up

    in terms of Measurementsin terms of Measurements

    Quantify from Action Level UpQuantify from Action Level Up

    in terms of Measurementsin terms of Measurements

    Down to

    Specifics

    Measure your milestonesMeasure your milestones shortshort--term outcomes atterm outcomes atthe Action Item level.the Action Item level. Measure the outcomes of your objectives.Measure the outcomes of your objectives. Try to keep your measures one per objective.Try to keep your measures one per objective. Ma want to include lead and la measures toMa want to include lead and la measures to

    depict causedepict cause--effect relationships if you areeffect relationships if you areuncertain about driving (leading) the desireduncertain about driving (leading) the desiredoutcome.outcome.

    Establish measures using a template to captureEstablish measures using a template to capture

    critical data elementscritical data elements

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    Integrity Complete; useful; inclusive of several typesof measure; designed to measure the most important

    activities of the organizationReliable: Consistent

    Criteria for Good MeasuresCriteria for Good MeasuresCriteria for Good MeasuresCriteria for Good Measures

    Down to

    Specifics

    ccura e - orrec

    Timely Available when needed: designed to use andreport data in a usable timeframe

    Confidential and Secure: Free from inappropriaterelease or attack

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    Examples of MeasurementsExamples of Measurements

    Lead IndicatorsLead Indicators

    Examples of MeasurementsExamples of Measurements

    Lead IndicatorsLead Indicators

    Down to

    Specifics

    Average time to initiate customer contact =>

    shorter time should lead to better customerservice

    Avera e res onse time to incident => below

    verage response times should lead to increasedeffectiveness in dealing with incident

    Facilities that meet facility quality A1 rating =>should lead to improved operational readiness for

    meeting customer needs

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    Examples of MeasurementsExamples of Measurements

    Lag IndicatorsLag Indicators

    Examples of MeasurementsExamples of Measurements

    Lag IndicatorsLag Indicators

    Down to

    Specifics

    Overall customer satisfaction rating => how

    well you are doing looking back Business Units met budgeted service hour

    tar ets => a ter the act re ortin o

    service delivery volume Number of category C safety accidents at

    construction sites => historical report of

    what has already taken place

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    TargetsTargetsTargetsTargetsDown toSpecifics

    For each measurement, you should have at least

    one target Targets should stretch the organization to higher

    levels of performance

    Incremental improvements over currentperformance can be used to establish your targets

    Targets put focus on your strategy

    When you reach your targets, you havesuccessfully executed your strategy

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    Examples of TargetsExamples of TargetsExamples of TargetsExamples of TargetsAverage Time to Process NewEmployee Setups in DB

    65 days Year2007

    60 days Year2008

    55 days Year2009

    Utilization Rate for Rental HousingUnits

    90% forYear 2007

    92% for Year2008

    95% for Year2009

    Toxic Sites meeting in-servicecompliance

    55% for Year2007

    70% for Year2008

    95% for Year2009

    Down to

    Specifics

    Personnel Fully Trained in Safety andEmergency 65% by 2rd

    Quarter 75% by 3th

    Quarter 90% by 4th

    Quarter

    Open Positions Filled after 30 daypromotion period

    75 positionsSept 2007

    100 positionsJan 2008

    135 positionsJuly 2008

    % Reduction in Orders Filled Short in

    1st Cycle

    50% by Year

    2008

    65% by Year

    2009

    85% by Year

    2010

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    Make sure everything is linked and connected for atight end-to-end model for driving strategic execution.

    OBJECTIVE

    Sanity Check . . .Sanity Check . . .Sanity Check . . .Sanity Check . . .Down toSpecifics

    INITIATIVE

    Employee

    ProductivityImprovementProgram

    EmployeeSatisfaction

    SurveyRating

    90%favorable

    overall

    Measure

    Target

    Target Actual

    90%

    45%

    Percent

    Sa

    tisfaction

    gap

    MEASURE / TARGET

    Improve EmployeeSatisfaction

    ACTION PLAN

    Identify issues pera company wide

    survey

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    EvaluateEvaluate

    Continuous FeedbackContinuous FeedbackContinuous FeedbackContinuous Feedback

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    Continuous FeedbackContinuous Feedback

    through the Balancedthrough the BalancedScorecardScorecard

    Continuous FeedbackContinuous Feedback

    through the Balancedthrough the BalancedScorecardScorecard

    Evaluate

    Cascade and align from the top to create aStrategic Management System.

    Use the Balanced Scorecard framework toorganize and report actionable components.

    Use the Scorecard for mana in the execution of

    your strategy. Scorecard forces you to look at differentperspectives and take into account cause-effectrelationships (lead and lag indicators)

    Improves how you communicate your strategy critical to execution.

    P f MP f MP f MP f M

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    Performance ManagementPerformance ManagementPerformance ManagementPerformance ManagementEvaluate

    Establish a regular review cycle using your balanced scorecard.

    Analyze and compare trends using graphs for rapidcommunication of performance. Dont be afraid to change your metrics life cycle (inputs to

    outputs to outcomes) Work back upstream to revise your plans: Action Plans >

    Operating Plans > Strategic Plans Planning is very dynamic must be flexible to change. Recognize and reward good performance results Brainstorm and change take corrective action on poor

    performance results.

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    Link Budgets toLink Budgets toStrategic PlanStrategic PlanLink Budgets toLink Budgets toStrategic PlanStrategic Plan

    The worlds best Strategic Plan will fail if it is notadequately resourced through the budgetingprocess

    Evaluate

    Strategic Plans cannot succeed without people,time, money, and other key resources Aligning resources validates that initiatives and

    action plans comprising the strategic plan support

    the strategic objectives

    Wh t R ?Wh t R ?Wh t R ?Wh t R ?

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    Every Action Plan should identify the following:

    The people resources needed to succeed

    The time resources needed to succeed

    The money resources needed to succeed

    The physical resources (facilities, technology, etc.) needed to

    What Resources?What Resources?How to Link?How to Link?

    What Resources?What Resources?How to Link?How to Link?

    Evaluate

    succee

    Resource information is gathered by Objective Owners which is providedto the Budget Coordinators for each Business Unit.

    Resources identified for each Action Plan are used to establish the totalcost of the Initiative.

    Cost-bundling of Initiatives at the Objective level is used by Business UnitBudget Coordinators to create the Operating Plan Budget

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    Some Final ThoughtsSome Final ThoughtsSome Final ThoughtsSome Final Thoughts

    Integrate all components from the top to thebottom: Vision > Mission > Goals > Objectives >

    Measures > Targets > Initiatives > Action Plans >Budgets. Get Early Wins (Quick Kills) to create some

    Seek external expertise (where possible andpermissible)

    Articulate your requirements to senior leadership ifthey are really serious about strategic execution

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    Thank ouThank ou