Stg Presenation

• 1. IT Maintenance &Support Services Low Cost High Performance One Source

2. Company Overview

• Company Overview

• • Over 23 years of experience

• • • Maintenance and support services forinformation technology products

• • Acquired G2G in 2006

• • • Network of over 6,000 certified engineers

• • • Dispatched through a web-based management system

• • • Nationwide availability covering North America

• • Multi-vendor support

• • • IBM, SUN, HP, Dell, EMC, Cisco, STK, Unisys and others

• • 50,000 square foot corporate campus inPhoenix, AZ

• • • 12 Regional Distribution points throughout the U.S.

• • Over 200,000 pieces of equipment under contract

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 3. Coverage

• Fast, Reliable IT Service Across the United States

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlideMultiple levels of local and regional technical and logistical support allows STG to cover your IT needs throughout the country. 4. Locations: Current Customers 5. Coverage 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlideCurrent Dispatch Locations: Covering 100% of the US and its territories / 94% of US Zip Codes with no trip charge. 6. STG Signature Service Model 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 7. Support Solutions

• Signature Support Solutions:

• • On-Contract Services

• • • Fixed inventory and cost

• • • Risk totally borne by STG

• • • Large installations (HQ or data center)

• • On-Demand Services

• • • No committed monthly cost

• • • Customer in control of repairs

• • • Satellite offices or mobile workers/equipment

• The combination of these two offerings is unique. The capability of STG to service the large multi-campus environment to the remote office worker nationwide is unparalleled by an independent service organization today.

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 8. Support Solutions

• On-Contract Hardware Repair/Maintenance

• • Provide Break/Fix onalmostall computer hardware equipment

• • Can supply a dedicated support team if needed, which may include on-site engineers

• • Use certified, credentialed employees

• • Support critical IT systems

• • Extend the use of EOL equipment

• • Take responsibility for ALL computer equipment

• • • Sub-contract specialty devices to partners or OEMs

• • • Sub-contract any specialty needs to partners

• • • 24X7 on-site support is typical

• • • As little as 1 hour response

• • • Optionally provide OS support as well

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlideWe support all major brands of equipment. 9. Support Solutions

• On-Contract Hardware Repair/Maintenance

• • Large mainframe installations with peripherals

• • Mid-range proprietary systems

• • • IBM AS400s, RS6000, SUN systems, etc.

• • Storage devices SAN, NAS

• • Tape drives/libraries

• • Unix and Win-tel servers

• • Desktop PCs and monitors

• • Laptops

• • Printers all manufacturers

• • • Black and white and color

• • Miscellaneous equipment

• • • Scanners

• • • Plotters

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 10. Support Solutions

• On-Demand Support Services

• • Many more services than just break/fix

• • • Includes hardware and software maintenance

• • • Support more than just office equipment

• • Nationwide team in place

• • • Highly skilled with quality controls

• • Contract of choice for some customers

• • Geared toward corporate customers

• • Integrated solution with On-Contract approach

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 11. Support Solutions

• Signature OS Software Support

• • System management and administration

• • Remote system management

• • U.S. Based service desk

• • Migrations and upgrades

• • Patching

• • Patch Management

• • OS installation management

• • New device intervention

• • Additional support to help tune the OS specifically for business applications

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 12. Signature Project Management 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide

• Signature Project Services

• • Fixed priced approach

• • • Shifts risk to STG

• • Meet critical timelines and goals for:

• • • Deployments (refreshes)

• • • Install, moves, adds, changes (IMACs)

• • • Hardware upgrades

• • • Hardware inventories

• • • Equipment removal and certifieddata destruction

Web-based project progress and tracking available for larger projects 13. Performance Metrics

• • All calls must be acknowledged quickly, some in as little as 15 minutes

• • All repairs must be completed promptly, some in as little as 2 hours

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlidePerformance Study: Sacramento County keeps score card reporting, based on their SLA 14. Our Experience 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlideLogos below represent some of STGs customers. 15. Signature Support

• Line Item Pricing Model

• • Takes the complexity out of pricing

• • Support pricing based on SLA with uplifts for enhanced services

• • Numerous SLAs available

• • Flat pricing by model for many types of devices

• • Easy to understand invoices based on price quotes

• • Inventory changes clearly identified

• • Fixed multi-year pricing

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 16. Signature Value

• The Value of a Single Solution Provider

• • The right contract vehicle for each customers environment

• • Experienced field service technicians with National Coverage

• • Work flow management technology with call center integration capabilities

• • Web-based portal for customer interactions

• • Automated End User/Customer Service Metric Management

• • Easy Escalation process for critical problems

• • • Will escalate to OEM if needed at our expense

• • On-Site spares / Repair or replace commitment

• • Standardized National pricing for On-demand services

• • Flexible coverage pricing and reasonable T&M rates