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Stg Presenation

Jan 20, 2015

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nancyhamel

Signature Technology Group offers Hardware and Software support at a fraction of OEM maintenance costs.

  • 1. IT Maintenance &Support Services Low Cost High Performance One Source

2. Company Overview

  • Company Overview
    • Over 23 years of experience
      • Maintenance and support services forinformation technology products
    • Acquired G2G in 2006
      • Network of over 6,000 certified engineers
      • Dispatched through a web-based management system
      • Nationwide availability covering North America
    • Multi-vendor support
      • IBM, SUN, HP, Dell, EMC, Cisco, STK, Unisys and others
    • 50,000 square foot corporate campus inPhoenix, AZ
      • 12 Regional Distribution points throughout the U.S.
    • Over 200,000 pieces of equipment under contract

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 3. Coverage

  • Fast, Reliable IT Service Across the United States

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlideMultiple levels of local and regional technical and logistical support allows STG to cover your IT needs throughout the country. 4. Locations: Current Customers 5. Coverage 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlideCurrent Dispatch Locations: Covering 100% of the US and its territories / 94% of US Zip Codes with no trip charge. 6. STG Signature Service Model 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 7. Support Solutions

  • Signature Support Solutions:
    • On-Contract Services
      • Fixed inventory and cost
      • Risk totally borne by STG
      • Large installations (HQ or data center)
    • On-Demand Services
      • No committed monthly cost
      • Customer in control of repairs
      • Satellite offices or mobile workers/equipment
  • The combination of these two offerings is unique. The capability of STG to service the large multi-campus environment to the remote office worker nationwide is unparalleled by an independent service organization today.

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 8. Support Solutions

  • On-Contract Hardware Repair/Maintenance
    • Provide Break/Fix onalmostall computer hardware equipment
    • Can supply a dedicated support team if needed, which may include on-site engineers
    • Use certified, credentialed employees
    • Support critical IT systems
    • Extend the use of EOL equipment
    • Take responsibility for ALL computer equipment
      • Sub-contract specialty devices to partners or OEMs
      • Sub-contract any specialty needs to partners
      • 24X7 on-site support is typical
      • As little as 1 hour response
      • Optionally provide OS support as well

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlideWe support all major brands of equipment. 9. Support Solutions

  • On-Contract Hardware Repair/Maintenance
    • Large mainframe installations with peripherals
    • Mid-range proprietary systems
      • IBM AS400s, RS6000, SUN systems, etc.
    • Storage devices SAN, NAS
    • Tape drives/libraries
    • Unix and Win-tel servers
    • Desktop PCs and monitors
    • Laptops
    • Printers all manufacturers
      • Black and white and color
    • Miscellaneous equipment
      • Scanners
      • Plotters

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 10. Support Solutions

  • On-Demand Support Services
    • Many more services than just break/fix
      • Includes hardware and software maintenance
      • Support more than just office equipment
    • Nationwide team in place
      • Highly skilled with quality controls
    • Contract of choice for some customers
    • Geared toward corporate customers
    • Integrated solution with On-Contract approach

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 11. Support Solutions

  • Signature OS Software Support
    • System management and administration
    • Remote system management
    • U.S. Based service desk
    • Migrations and upgrades
    • Patching
    • Patch Management
    • OS installation management
    • New device intervention
    • Additional support to help tune the OS specifically for business applications

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 12. Signature Project Management 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide

  • Signature Project Services
    • Fixed priced approach
      • Shifts risk to STG
    • Meet critical timelines and goals for:
      • Deployments (refreshes)
      • Install, moves, adds, changes (IMACs)
      • Hardware upgrades
      • Hardware inventories
      • Equipment removal and certifieddata destruction

Web-based project progress and tracking available for larger projects 13. Performance Metrics

    • All calls must be acknowledged quickly, some in as little as 15 minutes
    • All repairs must be completed promptly, some in as little as 2 hours

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlidePerformance Study: Sacramento County keeps score card reporting, based on their SLA 14. Our Experience 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlideLogos below represent some of STGs customers. 15. Signature Support

  • Line Item Pricing Model
    • Takes the complexity out of pricing
    • Support pricing based on SLA with uplifts for enhanced services
    • Numerous SLAs available
    • Flat pricing by model for many types of devices
    • Easy to understand invoices based on price quotes
    • Inventory changes clearly identified
    • Fixed multi-year pricing

2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.comSlide 16. Signature Value

  • The Value of a Single Solution Provider
    • The right contract vehicle for each customers environment
    • Experienced field service technicians with National Coverage
    • Work flow management technology with call center integration capabilities
    • Web-based portal for customer interactions
    • Automated End User/Customer Service Metric Management
    • Easy Escalation process for critical problems
      • Will escalate to OEM if needed at our expense
    • On-Site spares / Repair or replace commitment
    • Standardized National pricing for On-demand services
    • Flexible coverage pricing and reasonable T&M rates