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Southeast Missouri State University: Campus Health Clinic Carly FinkeCory Gool Rachel HofmannDerek Miller Adam KazdaMichael Rhyne Joshua McDonoughBenjamin

Jan 12, 2016

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Southeast Missouri State University: Campus Health Clinic

Southeast Missouri State University:Campus Health ClinicCarly FinkeCory GoolRachel HofmannDerek MillerAdam KazdaMichael Rhyne Joshua McDonoughBenjamin ZelaskoAbout the ClinicCHC provides health services for students, faculty and staff at SEMOStaffed by SoutheastHEALTHRecent update in insurance to encourage usageDecrease in amount of faculty/staff each year

Defining the ProblemUsage by employees is dwindling in recent years

Employees perceptions about the CHC

Data CollectionCreated the survey based on the objectives created and approved by Dr. Cherry and Dr. Bruce SkinnerSample: Random sample of faculty and staff on SEMO campusFaculty: 31.4%Staff: 68.6%Sample size: 163 out of 752 surveys received in the mail

Objective No.1: To determine the perceptions of faculty andstaff that influence their use of the Campus Health Clinic.Items xn95% C.I.Feel like leaving immediately if I saw former/current student2.261592.10-2.42Feel that CHC is mostly for students not faculty/staff3.411603.23-3.59More likely to use CHC if I could take family members 2.791602.63-2.95Do not feel CHC has range of services I need 3.111612.97-3.25Scaling 1=SDA2=DA3=N/O4=A5=SAQuestion: Regardless of whether youve used the CHC inthe past, were interested in your view of the followingObjective No.1: To determine the perceptions of faculty andstaff that influence their use of the Campus Health Clinic.Question: Regardless of whether youve used the CHC inthe past, were interested in your view of the followingItems xn95% C.I.More likely to use CHC if other faculty/staff also used it2.851582.69-3.01If no time off penalty, more likely to use CHC3.221583.04-3.40More likely to use CHC if university provided incentive program3.461623.30-3.62More likely to use CHC if supervisor/superior encouraged it 3.001622.86-3.14Scaling 1=SDA2=DA3=N/O4=A5=SAObjective 4: To identify, through interactions with faculty and staff, possible programmatic and administrative incentives that could improve usage by faculty and staff of theCampus Health Clinic.Question: Does being an employee of the university discourage your use of the CHC?Top Answer: No (56)The only time I visited was to get a flu shot.No, in fact I think it is an asset. I would use it much more, probably, if I lived in Cape.I just dont think about the Clinic for health issues other than flu shots.Yes, because you wait with your students.They said they would bill as an office visit. Other local doctors offices charge $50-60 per visit because of the contract with the insurance. The CHC charges more than double that. If they charged what other doctors visit charge I would be more likely to use it.Rather go to my primacy care physician.No, it encourages it because it is more convenient.

Objective 4: To identify, through interactions with faculty and staff, possible programmatic and administrative incentives that could improve usage by faculty and staff of the Campus Health Clinic.Question: Have you ever had a bad experience at the HCH? If so, what happened?Top Answer: No (43)Parking is a little difficult. Even though I have an employee hang-tag, its not good in that particular lot.Yes, I was treated very rudely by the receptionist; talked down to by the practitioner.With the current university health insurance its just easier to go to another clinic. They charged my university bill and I had a difficult time getting it paid through HSA. Also seemed higher price.No, except I had to wait a long timeThey incorrectly diagnosed my symptomsObjective 4: To identify, through interactions with faculty and staff, possible programmatic and administrative incentives that could improve usage by faculty and staff of theCampus Health Clinic.Question: What other services could the CHC provide that would encourage you to use the CHC?Information for new employees to increase awarenessEmergency services and weekend servicesParkingI have a family physician, so why use the CHC? Its good for Flu shotsAfter hours availabilityI would go more if I didnt want to take sick leave for the visit. That would be incentive.If I could bring my children

Objective 2Assess faculty and staff knowledge of the services provided by the CHC.Services provided by CHCnYes (%)No (%)Accepts Walk-ins15577.317.8Accepts Insurance15580.414.7Issue Prescriptions15460.733.7Bound by HIPAA15588.36.7Assessment of Illnesses15964.433.1Assessment of Injuries15976.121.5Physical Exams15958.339.3Reproductive Issue15968.728.8Medical Procedures16028.869.3Laboratory Services15949.747.9Allergy Shots16087.111.0Employee Health Insurance Policy16069.928.2Objective 3To determine the experiences and level of satisfaction of faculty and staff who have used CHC before.Itemxn95% ConfidenceCHC staff were helpful.4.071213.93--4.21CHC staff were friendly.4.081213.93--4.23CHC staff were knowledgeable.3.951203.80--4.10I would recommend CHC to other faculty and staff.3.751193.58--3.92While in CHC I felt uncomfortable with the people around me.2.401192.20--2.60At CHC I received the same level of health care as my physician.3.401213.23--3.57CHC addresses my healthcare needs.3.671213.51--3.831= Strongly Disagree3= Neutral 4= Agree2= Disagree 5= Strongly AgreeObjective 3To determine the experiences and level of satisfaction of faculty and staff who have used CHC before.Itemx

n95% ConfidenceCHC is convenient3.781223.61--3.95CHC is comfortable4.061243.90--4.21CHC is well qualified4.281233.45--5.11No concern waiting with students3.721243.60--3.90Walking into CHC is convenient3.921213.77--4.07CHC care providers have same skill as doctors3.461213.30--3.62CHC is timely/organized3.811213.67--3.95CHC is clean4.031223.91--4.15CHC is high quality health service3.671213.52--3.811= Strongly Disagree3= Neutral 4= Agree2= Disagree 5= Strongly AgreeObjective 3To determine the experiences and level of satisfaction of faculty and staff who have used CHC before.Item1 2 months ago3 6 months ago6 months a yearOver a year agoNever visited CHCMissing InformationLast Visit to CHC28.2 %1.8 %8.0 %11.7 %2.5 %47.9 %Item12345Missing InformationOverall Satisfaction4.9 %3.7 %11.0 %30.0 %23.0 %27.0 %On a scale of 1-5, with 5 being the highest, how would you rate your overall satisfaction with CHC?Objective 5To assess concerns of faculty and staff within demographic groups. FACULTY v. STAFFItemx Faculty

x StaffProbabilityCHC is convenient3.463.980.02CHC is comfortable4.354.050.14CHC is well qualified4.003.900.55No concern waiting with students4.003.750.25Walking into CHC is convenient4.243.880.04CHC care providers have same skill as doctors3.603.530.73CHC is timely/organized3.963.830.44CHC is clean4.274.030.07CHC is high quality health service3.813.780.851= Strongly Disagree3= Neutral 4= Agree2= Disagree 5= Strongly AgreeObjective 5To assess concerns of faculty and staff within demographic groups. FACULTY v. STAFFItemx Facultyx StaffProbabilityCHC staff were helpful.4.234.120.48CHC staff were friendly.4.274.090.28CHC staff were knowledgeable.4.204.000.23I would recommend CHC to other faculty and staff.3.843.790.82While in CHC I felt uncomfortable with the people around me.2.082.470.14At CHC I received the same level of health care as my physician.3.623.430.40CHC addresses my healthcare needs.3.773.720.821= Strongly Disagree3= Neutral 4= Agree2= Disagree 5= Strongly AgreeObjective 5To assess concerns of faculty and staff within demographic groups. GENDERItemx Female

x MaleProbabilityCHC is convenient3.793.710.72CHC is comfortable4.054.070.94CHC is well qualified4.423.860.58No concern waiting with students3.673.790.59Walking into CHC is convenient3.933.860.69CHC care providers have same skill as doctors3.583.040.01CHC is timely/organized3.843.660.27CHC is clean4.024.030.93CHC is high quality health service3.693.590.561= Strongly Disagree3= Neutral 4= Agree2= Disagree 5= Strongly AgreeObjective 5To assess concerns of faculty and staff within demographic groups. GENDERItemx Femalex MaleProbabilityCHC staff were helpful.4.024.170.38CHC staff were friendly.4.024.240.22CHC staff were knowledgeable.3.934.000.71I would recommend CHC to other faculty and staff.3.753.710.85While in CHC I felt uncomfortable with the people around me.2.412.430.94At CHC I received the same level of health care as my physician.3.443.210.26CHC addresses my healthcare needs.3.703.550.441= Strongly Disagree3= Neutral 4= Agree2= Disagree 5= Strongly AgreeObjective 5To assess concerns of faculty and staff within demographic groups. AGEItem18-2425-3435-4445-5455-6464+pCHC is convenient3.003.724.093.713.803.80.412CHC is comfortable4.254.004.233.924.124.00.867CHC is well qualified3.253.784.003.804.893.80.783No concern waiting with students3.753.443.913.523.834.10.427Walking into CHC is convenient4.003.674.363.703.904.10.066CHC care providers have same skill as doctors2.503.353.733.323.603.33.144CHC is timely/organized3.503.593.863.644.004.00.293CHC is clean4.254.063.953.924.124.10.821CHC is high quality health service2.753.593.863.483.784.00.0511= Strongly Disagree3= Neutral 4= Agree2= Disagree 5= Strongly AgreeObjective 5To assess concerns of faculty and staff within demographic groups. AGEItem18-2425-3435-4445-5455-6464+pCHC staff were helpful.3.003.754.293.964.204.40.011CHC staff were friendly.3.753.944.243.964.124.40.565CHC staff were knowledgeable.3.253.694.243.764.084.20.095I would recommend CHC to other faculty and staff.2.753.633.903.523.954.00.089While in CHC I felt uncomfortable with the people around me.2.252.502.762.292.103.10.079At CHC I received the same level of health care as my physician.2.503.313.623.323.443.50.428CHC addresses my healthcare needs.2.753.503.953.443.783.90.072LimitationsNon-ParticipationHand full of surveys were not completed in fullNon-Applicable Some respondents have never been to the CHCTime ConstraintNeeded time to receive extra surveysConclusionTo determine the perceptions of faculty and

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