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• Overview– The new social landscape– Social media overwhelm– Data overload– Solutions!– 3-Step System– Facebook marketing challenges– Facebook vanity metrics vs. ROI– Hiring Community Managers– Instagram– Twitter growth tactics
• Facebook Ad Relevancy– “Last quarter I talked about our efforts to grow
our business through improving the quality of our ads rather than just increasing the quantity. Our goal is to reach a point where the ads are as relevant and timely as the content your friends share with you.”~Mark ZuckerbergSource: http://bit.ly/1h47fzO
• Biggest Facebook marketing challenge?• ① Reaching more of the fans you have (organically).
② Growing a larger fanbase (more likes) of targeted, quality prospects.③ Understanding and optimizing the variety of Facebook ad options, including retargeting.④ Getting better results from the Facebook ads you are placing (including promoted posts). ⑤ Consistently coming up with content that your fans love.⑥ Finding the sweet spot of post frequency so you can stay in the News Feed... but without annoying your fans.⑦ Sparking better engagement on your posts (more LCS: likes, comments, shares).⑧ Driving fans/visitors to your website.⑨ Effective ways of capturing email addresses of your fans.⑩ Understanding your metrics (Insights) so you can adjust your strategy.⑪ Making better use of the Offers feature.⑫ Allocating resources to help build community and respond to fan questions/comments promptly.⑬ Integrating Facebook marketing with other platforms and social media activity.⑭ Keeping on top of the constant changes on Facebook. ⑮ Other - please state.
• Get Relevant Fans– “The number of Facebook fans you have,
in and of itself, means very little. But make no mistake: The number of relevant Facebook fans who care about your brand means everything.” ~Jon Loomer
• Suggested Facebook goals/metrics– more traffic to your website– growth in email subscribers– SEO – higher appearance on SERPs (search engine results pages)– increase in click through rate– increase in conversion rate to paying clients– increase in revenue– improved customer satisfaction– increase in brand sentiment– better ad performance– improved ROI on social media time and money invested– increase in word of mouth referrals– increase in high-star reviews– more foot traffic into your store
• Socially Devoted– “The current industry benchmark allows for a response time of around 19.2
hours, which is an improvement compared to Q1’s response time, which was more than 22 hours. We advise brands to try to respond within 30 minutes. Depending on the nature of your service, you may want to consider 24/7 support.” ~Jan Rezab, CEO SocialBakers.com