Enterprise Social Networking as the heart of your social Business Arjen Jelsma – Capgemini Niels van der Zeyst – Yammer #onlinefuturetoday 29 October 2012, Utrecht
May 18, 2015
Enterprise Social Networking as the heart of your social Business
Arjen Jelsma – Capgemini
Niels van der Zeyst – Yammer
#onlinefuturetoday
29 October 2012, Utrecht
2 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
The reason we wake up in the morning is to help organizations to transform into the
social business they need to be in order to keep adding value to their customers, employees,
stakeholders and ultimately themselves.
The way we see it
3 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
The way we see it
We firmly believe a connected Social Business is a better business. By focusing on the human
factor rather than technique, and connecting these human factors more value is achieved. This
Social Business Transformation is the key to becoming a better business, and Social Media is
the facilitating technique that supports this transformation.
4 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
… an organization that in every aspect of their business think about what their employees,
stakeholders and customers need. That primary doesn’t think about it’s own interests but thinks about, and knows how to add value to the lives
of the stakeholders, employees and customers in order to return the value for the business.
A Social Business is….
5 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
What we do
Social CRM Communities
Monitoring + Enterprise
Social Network
Internal
External
Human Data
6 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
Social CRM Communities
Monitoring + Enterprise
Social Network
Internal
External
Human Data
What we do
7 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
My personal hero
8 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
8 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
http://www.youtube.com/watch?v=CuNknziU
guo&noredirect=1
from 4:40 – 8:15
9 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
9 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
Enterprise Social Networking adds values
Agenda
Focus on helping people
get work done by
connecting them both
internally & externally
Conversation
Consumerisation
Aim-fire-adjust
Pushing the fold
Added value is key: Work
from business value to
answer “What is in it for
me!” Focus on Getting
Work Done
CROSS SILO
ADOPT ADDED VALUE
Sales Marketing
Finance
COMPANIIES PARTNERS
CUSTOMERS EMPLOYEES
Replace outdated
intranets /portals
Integrate with SharePoint
Connect with customers,
partners, suppliers
A Social Layer across
existing business apps
Collaborate on one
platform
Company re-organisation
and re-alignment
Launch new products
Enter new markets
Mergers & acquisitions
CEO change
Transform relationships
with customers, partners,
suppliers
Remove communication barriers and give employees a voice, information,
and the tools they need to take your business to the next level.
Source: Gallup Consulting, Employee Engagement,
What's your Engagement Ratio?
Companies with
engaged employees
see
18% higher productivity
&
51% lower turnover
Sales Marketing
Finance
Source: McKinsey, The Social Economy
Organizations see a
20% - 25% boost in productivity
with social
Teams need to connect, learn from each other, and thrive in a world of rapid
change.
COMPANIES PARTNERS CUSTOMERS Employees
Source: McKinsey, : What Successful Transformations Share
64% of successful
transformations engage & energize
the organization through ongoing communication
& involvement
People, culture and communication are the key success drivers for agile business’.
Source: McKinsey, : The Social Economy, July 2012
Traditional Intranets offer great capabilities for publishing content and providing
access to structured information. Social brings these intranets to life with fresh
discussions and active communities.
Knowledge workers
spent
28 hours each week writing e-
mails, searching for
information, and
collaborating internally
Support issues resolved in minutes while
freeing up IT resources for priority projects.
Works with SharePoint to create a more
social, mobile, and engaging experience.
Faster problem solving, by identifying and
acting on solutions within 24 hours instead
of weeks.
“Yammer has given our people a platform for open conversations, enabling us to share more ideas and
solve problems faster across our business.”
Derek McManus, COO, Telefonica O2
Telecomms | EMEA | 11,000 employees and 450 retail stores
Global telecommunications, internet, and financial services company with mobile,
distributed workforce turned to Yammer to improve communications, boost
innovation, and accelerate collaboration.
Reduced email: efficient communication replaces a
scatter-shot broadcast model.
Greater customer satisfaction: products and
services improved by using an external network to
solicit customer feedback.
Efficient workflow: employees save time by
collaborating in public and private Yammer
Groups.
“Employee engagement is a core objective we’re pursuing as a company, and Yammer is one of the
best ways I know to facilitate that. It lets us leverage the power of community.”
Christian Fleck, Managing Director, UK & Ireland
Professional Services | 1200 Employees, founded in 1966.
Global provider of business software and solutions for
professionals like attorneys and accountants..
Strengthening collaboration: build a strong
informal network that will help you to become
even more efficient
Highly supportive: Contact Centre Representatives
needing to be plugged into the work of the entire
company use Yammer
Highly connected / mobile: Professionals who
work together but are geographically dispersed
use Yammer mobile Apps
“With Yammer, you immediately have access to a variety of people – and you can more easily build
your network outside of your immediate circle of influence.”
Head of global intranet and internal digital channels
Retailer | 130 000 Employees, founded in 1943.
Software people love
Platform IT needs
Sarah
EMEA Alliances
Mob: 00447780978566
Niels
Customer Success Lead
Mob: 00447771892843
24 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
24 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
Highlights of Yammer at Capgemini
25 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
25 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
September 2008
38 members the first month
26 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
26 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
October 2008
+ 22 members
Including
27 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
27 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
March 2009
1000 members
Code of Conduct
28 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
28 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
May 2009
2000 members
29 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
29 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
November 2009
5000 members
30 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
30 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
November 2009 November 2009
By accident Costs: $30.000
31 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
31 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
June 2010
Live Reporting Recontres with 8500 members
32 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
32 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
August 2010
33 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
33 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
September 2010
Live Reporting Recontres with 14,250 members
34 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
34 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
December 2010
18,500 users
35 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
35 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
SNEP adoption model
36 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
36 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
How did we do this?
#benefit
Yammer Time
Achievement Bots
Sharepoint Integration
Live Reporting
37 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
37 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
At the moment….
41.786 members Top 3 biggest Yammer Networks Globally
… we know Yammer and how to make it work.
38 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
38 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
#Benefit
39 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
39 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
#Benefit
40 Copyright © Capgemini 2012. All Rights Reserved
RFI for ING | August 2012
40 Copyright © Capgemini 2012. All Rights Reserved
Subject and date
#Benefit
“We have SharePoint, team rooms, and open source wikis. All of them have their use cases and are focused on specific topics, but there was a gap in the way we collaborated. With Yammer, we can work on innovative ideas and commit people to new ideas more quickly and easily." – Ron Tolido, Global CTO, Capgemini
“I’ve decreased my number of received emails by 40% . Time to find experts has decreased by app. 60%" – Andy Mulholland, Former Global CTO, Capgemini
The information contained in this presentation is proprietary.
© 2012 Capgemini. All rights reserved.
www.capgemini.com
About Capgemini
With more than 120,000 people in 40 countries, Capgemini is one
of the world's foremost providers of consulting, technology and
outsourcing services. The Group reported 2011 global revenues
of EUR 9.7 billion.
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and drive
the results they want. A deeply multicultural organization,
Capgemini has developed its own way of working, the
Collaborative Business ExperienceTM, and draws on Rightshore ®,
its worldwide delivery model.
Rightshore® is a trademark belonging to Capgemini