SmrtGuard User Guide

SmrtGuard User Guide

SmrtGuard for Android

Published: February 2010

Abstract

This is a User Guide for the SmrtGuard Android Application and Web Application. This guide details the application features and how to use them.

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Table of Contents

1. FEATURES OVERVIEW ................................................................................................... 3

2. SETTING UP ................................................................................................................ 4

2.1 SETTING UP YOUR SMRTGUARD ACCOUNT .......................................................................... 4

2.2 YOU HAVE YOUR SMRTGUARD ACCOUNT INSTALLED SUCCESSFULLY, NOW WHAT? ....................... 7

2.3 SWITCHING TO ANOTHER SMARTPHONE ............................................................................ 7

3. TRACKING YOUR ANDROID ............................................................................................ 9

3.1 DIFFERENCE BETWEEN TRACK MY BB AND LOCATE MY BB ............................................... 9

3.2 HOW SMRTGUARD DETERMINES YOUR LOCATION ................................................................ 9

3.3 USING THE LOCATING AND TRACKING FUNCTION ................................................................. 9

3.4 CHANGING THE TRACKING HISTORY PREFERENCES ............................................................. 10

3.5 SELF-DESTRUCT AND AUDIO PING FUNCTIONS .................................................................. 11

3.6 A NOTE ABOUT LOCATION ACCURACY .............................................................................. 11

4. LOVED-ONE TRACKER ................................................................................................ 12

4.1 YOU ARE IN CONTROL ................................................................................................. 12

4.2 HOW TO SETUP / EDIT LOVED-ONE TRACKER ................................................................... 12

4.3 DEACTIVATE LOVED-ONE TRACKER ................................................................................ 14

4.4 BE A TRACKER .......................................................................................................... 14

5. FOLLOW ME .............................................................................................................. 15

5.1 HOW TO SETUP UP FOLLOW ME .................................................................................... 15

5.2 HOW TO DISABLE FOLLOW-ME .................................................................................... 16

5.3 NOTE ABOUT USING FOLLOW ME AND BATTERY LIFE .......................................................... 16

6. BACKUP YOUR DATA ................................................................................................... 17

6.1 HOW TO PERFORM A MANUAL BACKUP ............................................................................ 17

6.2 SETTING UP AUTO BACKUP .......................................................................................... 18

7. RESTORING YOUR DATA .............................................................................................. 19

7.1 RESTORE YOUR DATA ................................................................................................. 19

8. VIEWING YOUR DATA ................................................................................................. 20

8.1 VIEWING YOUR DATA THROUGH THE SMRTGUARD WEB PORTAL ........................................... 20

8.2 EXPORTING YOUR DATA THROUGH THE SMRTGUARD WEB PORTAL ........................................ 20

8.3 DELETING YOUR DATA THROUGH THE SMRTGUARD WEB PORTAL .......................................... 21

9. REMOTE LISTEN ........................................................................................................ 22

9.1 WHAT IS REMOTE LISTEN? .......................................................................................... 22

9.2 HOW TO USE REMOTE LISTEN ...................................................................................... 22

10. ABOUT SMRTGUARD .................................................................................................. 23

10.1 HOW TO GET TO THE ABOUT SMRTGUARD SCREEN ............................................................ 23

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1. Features Overview

SmrtGuard is the ultimate smartphone data and device protection service. Here are some of the highlights:

Data Backup Remotely backup your contacts, call logs, and SMS! Be able to view your data on our secure web portal.

Device Wiping Lost your phone with sensitive data? Be able to wipe it using our Self-Destruct feature!

Device Locating and Tracking Be able to track your device using our SmrtGuard Web Dashboard.

GPS Support If you have a GPS enabled Android, when tracking from the web or using the on device Follow Me feature, SmrtGuard will use the GPS coordinates if available.

Approximate Location Circle - If only your approximate location is available SmrtGuard will show this

as an orange ring on the SmrtGuard Web Dashboard Map.

Loved-One Tracker With your SmrtGuard account, you can now permission a trusted person aka Loved One to be able to track you for variety of purposes. For example, you can sign up a SmrtGuard account for your childs smartphone and permission yourself to track your child. See Section 4 for more information.

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2. Setting Up

2.1 Setting up your SmrtGuard account

Setting up your SmrtGuard account is simple and quick. SmrtGuard allows you the convenience to

activate your account directly on your Android device.

a. Downloading SmrtGuard

If you havent already downloaded the software to your Android, you can download it by pointing your Android browser here: http://www.smrtguard.com/smrtgota.jsp

b. Account Creation and On-Device Activation For New Users

Once you have installed SmrtGuard on your Android:

1) You first need to activate your device. Open up the SmrtGuard application and click on the Android menu key. You will see the option to Activate click on that option.

Figure 2-1 Start the Activation Process

2) Next, you will see a prompt to begin the activation process. Click Ok.

Figure 2-1 Activation Prompt

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3) The Activation screen should now appear. Enter the email you used to purchase SmrtGuard as

well as a secure password and you will need to confirm that password.

**Please note that the purchase email and the password entered on this screen will

respectively be the username and password to login into the SmrtGuard Web Portal.

Figure 2-2 Activation Screen

4) Once SmrtGuard verifies your purchase email for additional security purposes, a verification email will be sent to your purchase email as well. You will see a screen prompt informing you a

verification email have been sent. Please OK to continue.

Figure 2-3 Email Verification Info Prompt

5) Open up the verification email and click on the link at the end of the email. If activation is successful, you will be directed to a success page on your mobile browser as shown in Figure 2-4

below. If activation failed, please contact [email protected] for help.

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Figure 2-4 Activation Success Page

6) Now you need to verify your telephone number and select your network service provider/carrier before you can start tracking your phone. You will first need to login into your SmrtGuard

account online. Using your PC browser go to www.smrtguard.com, click on the login link up top

and use your account email (default username) and password to log in.

7) Once you have logged in, the SmrtGuard Dashboard page will load. Click on the Account tab on

top.

8) Click on Switch/Edit Device link under the Device Information section

Figure 2-5 Account Tab Switch/Edit Device link

9) On the Edit Device page, select your appropriate carrier from the Carrier dropdown box.

Figure 2-6 Selecting Your Network Service Provider

10) Also check the mobile number to make sure it is your correct number.

11) Click on Update and you should now be able to start using the remote web functions.

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2.2 You have your SmrtGuard Account Configured and Installed Successfully, Now What?

1. If you have a SmrtGuard Pro subscription, you will be able to perform a backup and restore of

your smartphone data directly from your device. You will also be able to track and wipe your phone as well.

2. If you have the free version, you will ONLY be able to login into our SmrtGuard portal www.smrtguard.com and use our interface to track and wipe your phone.

2.3 Switching to Another Smartphone

If you need to switch your Smartphone device, its quite simple! There are three things that need to be done:

Downloading and installing SmrtGuard on your new Smartphone device

Updating your web account to reflect the new Smartphone Device Id, and if applicable, the new phone number and/or carrier.

Reactivating SmrtGuard on your new device

a. Downloading and Installing SmrtGuard

1. You will first need to download and install SmrtGuard again onto your new device. You can download the latest version via the mobile site: www.smrtguard.com/m

i. Note: If you are switching from Android to BlackBerry, you will need to create a BB

Native Email Address (a blackberry email address) on your BlackBerry. Please check with your network service provider on how to do that.

b. Updating Your Web Account

You can update your SmrtGuard web account from your personal computer or even from your mobile

web browser.

1. From your personal computer, log into SmrtGuard.com with your account information.

2. Click on Account Tab

3. In the Device Information section, click on edit device

4. If changing from Android/BlackBerry to Android Device

Enter the new device id and if applicable, the new phone number and carrier.

To find the device id for your Android device you will need to launch SmrtGuard Click on the Android Menu Key Select the Device Id option.

5. If changing from Android to BlackBerry Device

If changing to a new BlackBerry device, enter your BlackBerry PIN in the Smartphone Device

Id field. The BlackBerry PIN is the device id. Enter in your native email address for the Smartphone Email field.

6. You will receive an email with instructions on how to activate your new Smartphone. This

email will be sent to Smartphone email.

OR

If you are using your mobile phone to update

2. From your mobile web browser, log into www.smrtguard.com/m.

3. In the Device Information section, click on Switch/Edit device

4. Follow Steps 4-6 above.

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c. Reactivating SmrtGuard

1. Once you have updated your web account, you will need to reactivate SmrtGuard on your Smartphone.

2. Open up the SmrtGuard application, click on the Android Menu key and click on Activate.

3. On the next screen, you will need to enter either your smartphone or secondary email address

along with your SmrtGuard web account password.

Figure 2-5 Reactivation Screen

4. Once your email address and password is verified, for additional security purposes a verification

email will be sent to your inputted email address.

5. Open up the verification email and click on the link at the end of the email.

i. If activation is successful, you will be directed to a success page on your mobile browser.

ii. If activation failed, please contact [email protected] for help.

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3. Tracking your Android

Once your account is setup correctly, each time you login to the SmrtGuard Web Dashboard, our system will try to locate your Android Smartphone.

What is the purpose and value of the SmrtGuard Web Dashboard and the Locating/Tracking features?

We are here to help you determine whether your Android Smartphone has simply been misplaced or is

non-recoverable, for example if it has been stolen.

To help you locate a misplaced device you can send it an Audio Ping command. This will make the Android play an audio alert for ten minutes, or until you find it. If the device is non-recoverable you can

send it a Self-Destruct command to remotely wipe your personal data.

3.1 Difference Between Track My BB and Locate My BB

Upon clicking the Track My BB button on the dashboard, the map will display your current device location and auto-refresh the location every 5 mins. The map will display your location using markers

indicating the places you have been. Once tracking is turned on you will have to click the Stop Tracking button to turn tracking off

Upon clicking on the Locate My BB button on the dashboard, the map will give your Androids current location once, and will give you a single marker on the Dashboard Map of where your Android is currently located.

3.2 How SmrtGuard Determines Your Location

SmrtGuard uses your devices cell tower triangulation coordiantes and if available GPS coordinates to locate and track your phone. If your phone does not have network coverage or signal because the

phone is turned off or in a reception-poor area, SmrtGuard will not be able to determine your location.

For the best location accuracy we recommend enabling GPS on your Android device. If GPS is not enabled, SmrtGuard will use and display the cell tower triangulation coordinates returned by the phone.

3.3 Update Carrier Provider Before You Start Tracking

In order for SmrtGuard to interact with your Android device, it will require you to set your Network

Service Provider or Carrier that you are currently have. Also you will want to make sure you have the right mobile number listed. To do this, you will need to login into your SmrtGuard Account Go to the Account Tab Click on the Switch/Edit Device link Pick your carrier/verify mobile number. These steps are covered in Section 2.1, steps 6-11.

3.4 Using the Locating and Tracking Function

If your Android is on and in coverage, you should be able to see your Android right from the SmrtGuard Web Dashboard. The Dashboard uses markers to distinguish where your Android is currently and where

it has been. When the user logs into the Portal, the Dashboard will default display a location marker of

where the Android is currently. Please note, the Dashboard may take 15-30 seconds to refresh the updated location marker after the user has logged in or clicked on the Locate my BB button.

Example:

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Figure 3-1 Android Tracking on SmrtGuard

Hot Location marker this indicates the updated location after you logged in.

Last location this indicates the last known location recorded from your device.

Old Location marker this indicates your previous locations. The number indicates how many locations ago this marker was recorded. So a number 1 is the devices first previous location relative to the last location marker and a number 2 is the second to last previous location and so forth.

GPS Location this indicates this is a GPS recorded location

3.5 Changing the Tracking History Preferences

From the Account tab on the SmrtGuard Web Portal, users may change how long ago they want the

Dashboard to show the location history from. By default, it is set to 24 hours, meaning the Dashboard will only show the locations stored in the past 24 hours. Users may edit their profile from the Account

Tab to change this number.

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Figure 3-2 Updating Location History Preference

3.6 Self-Destruct and Audio Ping Functions

To help you locate a misplaced device you can send it an Audio Ping command to help you find it. This will make the device play an audio alert for ten minutes, or until you find it. The audio alert will be

activated even if your phone is on silent.

You can also trigger Audio Ping via an ad-hoc email, see section on Preference for more.

If the device is unrecoverable you can send it a Self-Destruct command to remotely wipe your personal data. Just click on the red Self-Destruct button, it will prompt for your password before sending the destruct signal.

The following types of data will be deleted from your device permanently:

Emails and PIN messages Contacts Memos Calendar Tasks Call Logs All data in the MicroSD Card On board system memory that holds media (pictures / ringtones / wall paper)

Furthermore, the email application will be uninstalled from the device not allowing the thief to view,

send or receive messages.

The Self-Destruct Test command is used to check to make sure the Self-Destruct feature works without actually deleting your data.

3.7 A note about location accuracy

Our software is designed to help you determine whether you have only misplaced your device, or if it non-recoverable or stolen. Even with GPS many factors affect the accuracy of the available location

information, so we do not offer any guarantees for its accuracy.

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4. Loved-One Tracker

Loved-One Tracker answers the questions:

Where is my daughter/son? Is my child in trouble? Is my child where he said he should be?

My spouse is suppose to be home for dinner 5 minutes ago, is she/he stuck on the commute route?

4.1 You are in Control

This is a feature that lets you be in control and is by default turned off.

As the SmrtGuard owner, you have FULL CONTROL in giving permission or revoking permission to

whom can track you. The purpose of Loved-One Tracker is to give your loved one the piece of mind.

Your Loved-One Tracker will ONLY see your location (if available) and NOT your backed-up data. They

will see a screen similar to Figure 4-1, and nothing else.

Notice there is only one tab that the Loved-One Tracker can see.

Figure 4-1: Tracker Dashboard without ability to see backed up data.

4.2 How to Setup / Edit Loved-One Tracker

Step 1 Log into SmrtGuard.com (assuming that your account is all setup)

Step 2 Click on the Account Tab. If you have not setup a Loved-One Tracker, you will see a link to Add a Tracker. See Figure 4-2. If you have already setup a Loved-One Tracker, then you will see a screen similar to Figure 4-4.

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Figure 4-2: Add a Tracker link on Account Tab

Step 3 Click on Add a Tracker link, and you will see a screen similar Figure 4-3.

Figure 4-3: Adding Loved-One Tracker Screen

Step 4 Fill out the information. As you can see, you are in control to set the username and password. Once the user is setup, you can also deactivate the account. See Figure 4-4. At this point, your Loved-One Tracker will receive an email (which you specified in Step 3) detailing how to track you.

Figure 4-4: Your Loved-One Tracker Information

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4.3 Deactivate Loved-One Tracker

When you decide that you do not want anyone to be able to track you, you can turn off this feature

with the following steps:

Step 1 Log into SmrtGuard.com (assuming that your account is all setup)

Step 2 Click on the Account Tab. You will see a screen similar to Figure 4-4.

Step 3 Click on De-Activate Tracker link. This will deactivate the tracker. Since you know the username and password, you can try to login as the tracker, but it will not be allowed.

4.4 Be a Tracker

Many users register their spouses Android or childs Android with SmrtGuard so they themselves can be a tracker.

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5. Follow Me

You can also initiate tracking through the Follow Me feature in the SmrtGuard application on your Android. Why would you use this? Lets say you were exploring a new city and wanted to see where you have been during the day. Through Follow-Me, you can enable tracking through the convenience of your Android. When you are done tracking, just disable the Follow Me feature on your Android, and

then you can log onto the web portal dashboard to see where you have been.

5.1 How to Setup Up Follow Me

Step 1. After launching SmrtGuard, click on the FollowMe banner button. Then you will see a screen similar to Figure 5-1.

Figure 5-1: SmrtGuard Follow Me Menu Screen

Step 2. Select method of tracking: On Foot or In Vehicle

On Foot - SmrtGuard will track your device and send update coordinates to the SmrtGuard server every 5 minutes.

In Vehicle SmrtGuard will track your device and send update coordinates to the SmrtGuard server every 3 minutes.

Step 3. You will receive a confirmation screen indicating tracking has started

Figure 5-2: SmrtGuard Follow Me Screen, showing confirmation of tracking.

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5.2 How to Disable Follow-Me

Step 1. After launching SmrtGuard, click on the Stop FollowMe banner button.

Figure 5-3: SmrtGuard Main Screen, showing the Stop FollowMe option

A confirmation message will appear indicating the FollowMe feature has been disabled.

5.3 Note about using Follow Me and Battery Life

The Follow Me feature tracks your smartphone at regular 3 minute (in vehicle) or 5 minute (on foot) intervals. Please ensure that when you are not using this feature to please turn it off as this will help

increase battery life.

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6. Backup your Data

SmrtGuard backup is very user friendly. You can setup a schedule to auto backup and/or manually backup when you want. And now with Smrt-Backup, SmrtGuard will efficiently backup when there is a change in the backed-

up data, so SmrtGuard will only backup when it needs to. Currently for Android devices, contacts, call logs, and SMS are allowed to be backed up.

6.1 How to Perform a Manual Backup

Step 1. After clicking on the SmrtGuard icon, click on the Backup banner button. Then you will see a screen similar to Figure 6-1.

Figure 6-1: SmrtGuard Backup screen, showing menu item Backup Now.

Step 2. Check off the items that you want to be included in the backup.

Step 3. Press the menu key and select Backup Now, this will start the backup for the selected data items.

Figure 6-2: SmrtGuard Backup screen, showing backup is current running.

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6.2 Setting up Auto Backup

You can setup Automatic Backup right from the Backup Screen.

Step 1. Choose a backup frequency (Never / Daily / Weekly / Monthly).

Never - SmrtGuard will NOT run automatic backups, but you can still backup manually

Daily Backup once a day at the specified time. We recommend you select a time when you will not be using your device heavily, for example, late at night.

Weekly Backup once a week, on the specified day, at the specified time. This is a popular choice for users who do not have an unlimited data plan, but still want to safeguard their data.

After selecting Weekly, you need to pick the day of the week you like auto backup to run. The list ranges from Monday to Sunday.

Monthly Backup once a month, on the specified day, at the specified time

After selecting Monthly, you need to pick the date in each month you like auto backup to run. This list ranges from 1 31

Figure 6-3: Showing Automatic Backup Frequency as Weekly and Monthly

Step 2. Specify A Time:

As long as Frequency is not selected as Never, you need to specific the time of day auto backup would run. After two easy steps, you are set for auto back! Auto backup will backup the checked off items that you see on Figure 6-1.

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7. Restoring your Data

SmrtGuard makes it easy to restore over-the-air your backed up data to your new or replacement smartphone.

Assuming that you have completed the switched device process, outlined on Section 2.3 Switching Smartphones, please see below on how to restore data.

7.1 Restore Your Data

Once you have activated the new Android device for SmrtGuard, you can start restoring.

Step 1. Launch SmrtGuard from the application launcher.

Step 2. Click on the Restore button to open the Restore screen (see Figure 7-1).

Figure 7-1: Restore Screen

Step 3. Select the items you want to restore and select Restore Now from the menu.

A popup will ask if you want to delete the data items on the device before restoring.

*NOTE: Be aware that duplicates might occur if you have not deleted existing items before restoring.

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8. Viewing Your Data

SmrtGuard provides a quick and easy way to allow you to view your most recent backed up data through our SmrtGuard Web Portal. For Android, currently the only data allowed to be backed up is contacts, call logs, and

SMS.

8.1 Viewing Your Data Through the SmrtGuard Web Portal

Step 1. Go to https://www.SmrtGuard.com and click on Register/Login link. You can do this via PC Browser or the Android Browser.

Step 2. Click on one of the following data tabs: Contacts, Call Log, SMS. These tabs will display the respective data that have been most recently backed up.

Step 3. Click on the column headers to sort the data. Also, the column headers have a drop down menu that gives you the option to hide specific data columns. Choose which columns you want to hide

or show.

8.2 Exporting Your Data Through the SmrtGuard Web Portal

SmrtGuard allows you to export the data to a .CSV file or a XML file from each of the data tabs.

Step 1. From the SmrtGuard Web Portal, click on one of the Contacts, ToDos, Memo, Call Log, Events, and Mails tabs.

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Step 2. Scroll down to bottom of the data table and click on either the Export to CSV or Export to XML button. You will receive a popup screen to download the CSV or XML file.

8.3 Deleting Your Data Through the SmrtGuard Web Portal

The SmrtGuard Web Portal allows you to delete your backed up data on the SmrtGuard server. Please note that individual rows cannot be selected to be deleted all rows will be deleted.

Step 1. From the SmrtGuard Web Portal, click on either the Contacts, ToDos, Memo, Call Log, Events, and Mails tabs.

Step 2. Scroll down to bottom of the data table and click on Delete All Your [data category] Backup button. A warning popup will appear and enter in your password to confirm the deletion.

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9. Remote Listen

9.1 What is Remote Listen?

When your Android is stolen, you want to be able to listen in onto what is happening in your

surrounding environment. The Remote Listen feature allows you to do this by allowing the user to listen in onto their Android device through another device. How it works is that SmrtGuard will send a

command to your Android device to dial the number that you specify in the SmrtGuard Web Portal

interface. There is no audible indication that the Android is making a phone call.

9.2 How to Use Remote Listen

Using Remote Listen requires the user to authenticate their password again and also have a call-back number ready to input.

Step 1. Logon into the SmrtGuard Web Portal

Step 2. On the Dashboard page, click on the Remote Listen button.

Step 3. At this point you should be on the Remote Listening page. Enter in your password and a call-back number that you wish to use to listen in on your Android device. Then click Submit.

Figure 11-1: Remote Listen

Step 4. Your Android Device will dial the call-back number.

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10. About SmrtGuard

Figure 13-1: About SmrtGuard menu

The About SmrtGuard screen allows the user to perform the following tasks:

Provides the phones device id

Indicates the software version and if SmrtGuard is activated or not

Allows the user to reactivate SmrtGuard

10.1 How to Get to the About SmrtGuard Screen

Step 1. Launch the SmrtGuard application.

Step 2. Press Menu Key and select About SmrtGuard, this will bring up the About SmrtGuard screen.