Smarter Planet: Rail

© 2010 IBM Corporation

Let’s Build a Smarter Planet: Rail

George Mattathil -

5/11/2011


Let’s build a smarter planet: Rail

A mandate for change

Morgan Stanley estimates that there will be US$300 billion worth of global investment to

upgrade, expand and initiate railway networks during the next five years. Consistent with this

investment, consider the growth that is occurring across the world:

By 2012, rail industry revenue is forecast to be US$514 billion, with a 3.3 percent compound annual

growth rate (CAGR) from 2007 to 2012

The global rail supply market grew 9 percent from 2006 to 2007 and is expected to continue growing

2.0-2.5 percent over the next nine years

Asia Pacific will grow at 6 percent average CAGR, while China alone will grow 11.8 percent CAGR

from 2007 to 2012.5

U.S. freight railroad demand will increase 88 percent by 2035, requiring an estimated US$148 billion of

investment for existing lines

Europe’s passenger railway market will have a value of US$116.5 billion in 2012, an increase of 19.3

percent from 2007 and a CAGR of 3.6 percent

If the rail industry is to meet this projected growth, it needs to solve substantial, even

transformational, business issues and challenges. Based on an independent study

commissioned by IBM in 2008, the top four challenges cited by global rail executives were

capacity and congestion, operational efficiency and reliability, structural and competition

issues, and safety and security



Air travel is under pressure from high-speed rail which is perceived as more convenient, greener and competitively priced (under 600Km)

70%

80%

50%

Share of Madrid-Seville

market – AVE

Estimated share of UK 3-hour

domestic market – SNCF

46%

63%

60% Decline in inter-city

flights – THSR

Share of Tokyo-Akita

market – JR East

Share of Madrid-Barcelona

market – AVE

Share of Korea

market – KTX

―An airplane on wheels‖ Air France-KLM Chairman, Jean-Cyril Spinetta on the TGV.



Assure safety and security.

Improve operational

efficiency while reducing

environmental impact.

Dramatically improve

the end-to-end customer

experience.

Demands on transportation providers will increase over time, driving the need for new intelligence and insight, greater connectivity and transparency, and improved customer service.

Population explosion

World population is growing and

transportation providers will need

to expand capacity to keep up.

Urbanization

As the number and size of cities

grows, pressure on transportation

systems to move people and

materials between and within

those cities grows.

Globalization

The growing interconnectedness

of the world is driving inter-city and

international growth in demand, with

an expectation of improved service.

Technology

Technology now enables the capture

and analysis of real-time information

about the status, location and

condition of everything.

Capacity and congestion

Meet the growing, changing

demand efficiently, consistently

and profitably?

Empowered customers

Deliver transportation choices

and information in the way that

end customers value.

Efficient, green operations

Reduce cost and dependency on

scarce resources while reducing


Safety and security

Unobtrusively reduce exposure

to security risks and increase the

safety of operations, with less

cost and impact on customers.

Predict demand and

optimize capacity and

assets.

DRIVERS OF CHANGE CHALLENGES STRATEGIC IMPERATIVES



Drivers of change: Exploding populations, urbanization, globalization and technology are driving change, which creates unique challenges and opportunities for transportation providers.

It took all of history for human

population to reach 2 billion, and only

one generation to more than triple to

nearly 7 billion.

2 billion / 7 billion

International trade in manufactured

goods increased more than 100 times

(from $95 billion to $12 trillion) in the

50 years following 1955.

>100x growth

In 2010 there are 476 urban areas with

at least 1 million people. That’s an

increase of 573% from 1950 when there

were 83. Over half the world’s population

now lives in urban areas.

476 cities over 1 million

Today, there are over 4 billion mobile

phone users, and over 1 billion internet

users, growing rapidly to 2 billion.

4 billion / 1 billion



The needfor progress is clear.

100 billion Euros Traffic congestion costs the European

Union over 1% of GDP, or over 100 billion

Euros per year.

Capacity and congestion

7 billion / 6 billion By 2020 there may be global demand for 7

billion air passenger trips. Yet airports and

airlines will only have capacity for 6 billion.

(Organization for Economic Cooperation

and Development)

$30 trillion The world will spend about $30 trillion over

the next two decades on new roads and

similar projects according to CIBC

economist Benjamin Tal.

30,000 in 6 days 30,000 people from 47 countries

downloaded an airline’s new smartphone

application in the first 6 days.

Empowered customers

87% use the Web 87% of U.S. travelers use the Web.

4.6 billion cell phones 4.6 billion worldwide by the end of 2009.

60% and -19% 60% of consumer sentiment around the

U.S. air travel industry is negative, and

there are 19% fewer brand-loyal travelers in

2008 than in 2006—a recipe for

commoditization.



The needfor progress is clear.

2.8 billion gallons

4.2 billion hours U.S. road traffic congestion during

2007 wasted 2.8 billion gallons of fuel

and 4.2 billion hours. Total cost of

wasted fuel and time was $87.2 billion.

Efficient, green operations

3% or 13% Airlines worldwide generate 3% of all

greenhouse gas emissions. Some say

that because aircraft operate in the upper

atmosphere, the impact may be equivalent

to 13% of emissions from all sources.

>41 thousand lives The U.S. Department of Transportation reports

over 41,000 road fatalities every year from 1995

to 2007.

Safety and security

$5.9 billion

>60% of operating cost Airlines spend $5.9 billion per year on security (IATA).

Airports spend >60% of their operating cost on safety

and security (ACI).



The opportunity for progress is clear.

18% less traffic A European city reduced traffic by up

to 18%, and increased use of public

transit by 80,000 passengers per day.

Citizens voted to support the project.

1.5% per year 50%

by 2050 Airline industry environmental targets:

1.5% average annual improvement in

fuel efficiency from 2009 to 2020.

Cap aviation CO2 emissions from

2020 onwards (carbon neutral growth).

50% reduction in CO2 emitted by 2050

relative to 2005.

423 miles using 1 gallon One ton of rail freight can be moved 423 miles using

one gallon of fuel, and a single freight train can

replace 280 trucks, reducing fuel use, congestion

and emissions.

10% fewer breakdowns A container port in the UK reduced equipment

breakdowns by 10%.

60% fewer delayed bags A European airport reduced mishandled baggage by

60% using an innovative RFID-based solution.

99.15% on time An Asian high-speed railway achieves 99.15% on-

time performance.



The reality of living in a globally integrated world is upon us.

Frozen credit markets, limited access to capital, unpredictable funding.

Economic downturn and future uncertainty of economic growth.

Environmental sustainability challenges and new global regulation.

Oil and fuel volatility and long-term cost escalation.

Information explosion, channel proliferation and loss of market-making power.

Emergence of indirect substitutes and alternatives.

Changing travel demand and shifts in buying behaviors.

The need to increase or decrease capacity rapidly to align with demand.

New customer demands and business models.

The world is connected:

economically, socially and technically.



This mandate for change is a mandate for smart.

The infrastructures, systems and processes that underpin

how business and society function are becoming

digitally aware, interconnected and infused with intelligence.

The new intelligence applies to how services are delivered, to the movement of people,

freight, money, information, electricity and more. Each represents a chance to do something

better, faster and more productively.

This is a new frame of reference with enormous promise for economic growth, with

opportunities to think and act in new ways.



Success will depend on deeper, more holistic and informed planning, collaboration and execution. Transportation providers will need to become smarter.

PREDICT DEMAND AND

OPTIMIZE CAPACITY AND ASSETS

Predict demand, align transportation

asset and infrastructure deployment

and continuously adapt operations.

DRAMATICALLY IMPROVE THE

END-TO-END TRAVELER OR

CUSTOMER EXPERIENCE

Understand customer needs

and provide information and

services to meet those needs

in the manner preferred. TRANSPORTATION

PROVIDERS

IMPROVE OPERATIONAL

EFFICIENCY WHILE REDUCING

ENVIRONMENTAL IMPACT

Continuously balance cost and

environmental impact of scarce

resource use while exploring new

operational alternatives.

ASSURE SAFETY

AND SECURITY

Leverage new sources of

information and new ways

of using that information to

improve security and safety.



Almost all usable information was once authored or processed by a person. That kind of information is now being overwhelmed by machine-generated data from sensors, RFID, meters, microphones, surveillance systems, GPS systems and all types of objects.

Volume of digital data

The number of emails sent every day is

estimated to be over 200 billion.

Every day, 15 petabytes of new information is

being generated. This is 8 times more than the

information in all U.S. libraries.

By 2010, the amount of digital information will

grow to 988 exabytes (equivalent to a stack of

books from the Sun to Pluto and back).



Decision making velocity is about optimizing the speed of insight as well as the confidence that decisions and actions taken will yield the best outcomes.

Velocity of decision making

Every week, the average information worker spends

14.5 hours reading and answering email, 13.3 hours

creating documents, 9.6 hours searching for

information and 9.5 hours analyzing information.

For every 1,000 knowledge workers, $5.7 million is lost

annually in time wasted reformatting information

between applications.

Not finding the right information costs an additional

$5.3 million per year.

42% of managers say they inadvertently use the wrong

information at least once per week.

70% of executives believe that poor decision

making has had a degrading impact on their

companies’ performance.



The transformation to smart is enabling us to become more efficient, productive and responsive.

Traditional approach Smarter approach

Instinct and intuition

Corrective

Years, months, weeks

Decision support

Efficient

Fact-driven

Directive

Hours, minutes, seconds

Action support

Optimized



An opportunity to think and act in new ways.

Improve operational



Dramatically improve

the end-to-end traveler

or customer experience.

Predict demand

and optimize

capacity and assets.

+ + =

Assure safety

and security.



Smart transportation: Predict demand and optimize transportation capacity and assets.

SMART IS

Understanding and modeling a holistic

view of demand—across the

transportation network.

SMART IS

Creating dynamic multimodal plans and

models, and executing real-time

operations based on real-time data.

SMART IS

Modeling scenarios and better planning

routes, schedules and maintenance by

optimizing assets, infrastructure and capacity.

SMART IS

Gaining deeper insights into the utilization

of transportation assets and infrastructure.



Smart transportation: Predict demand and optimize transportation capacity and assets. (continued)

Stockholm—IBM solutions improved congestion and quality

of life reducing peak period traffic by 18%. Use of public

transit increased by 80,000 passengers per day. CO2

emissions from vehicles were reduced

by 14%. Increased revenue is channeled back into

improving public transportation.

Queensland Motorways reduced road congestion during

peak hours, improved Brisbane commuter experience

and supports local economic prosperity by avoiding

traffic snarls in commercial areas.

A large railway in Asia uses an automated crew

scheduling system that evaluates the skills and location

of available employees in real time to assign staff to

scheduled trains. Employees receive their assignments

via cell phone text messages, and log in to work using

biometric scanners, ensuring positive identification and

access control. The system provides management with

real time information about available staff and forward-

looking intelligence to optimize resource allocation,

reducing staff shortages and overtime expense.

Netherlands Railways uses ILOG software to weigh 56,000

variables including passenger demand and available assets

to assemble and schedule over 5,000 trains per day,

realizing a 6% savings in operating efficiency and saving

$28.5M per year. Also improved on-time performance by

2%, helping capture an additional $57M in fares.



Smart transportation: Dramatically improve the end-to-end traveler or customer experience.

SMART IS

Increasing revenue and share by

developing more loyal customers who

become advocates.

SMART IS

Optimizing capacity to meet demand and

reduce delays.

SMART IS

Reducing cost and differentiating

customer service.

SMART IS

Better serving customers by

anticipating and catering to their

needs throughout the journey and by

collaborating with adjacent

service providers.



Smart transportation: Dramatically improve the end-to-end traveler or customer experience. (continued)

A European airport, in partnership with an international

airline, reduced mishandled baggage by 60% with an

RFID-based baggage handling system. Reduced

transfer time by 22% and operational cost by 40%.

A leading global logistics firm uses ILOG Optimization

software to route and consolidate shipments for their

customers, lowering supply chain transportation costs

by up to 25%.

Singapore Land Transport Authority provides a unified

payment system using smart cards for public transit,

tolls and parking, improving the commuter experience.

Planners use data from the system to develop optimal

routes and schedules, reducing congestion and

increasing the appeal of public transit. Reduced fare

leakage by 80% and cost of fare processing by 2%.

IBM developed an application for Air Canada using the Apple

iPhone, iPod Touch, and Blackberry allowing passengers to

book flights, download electronic boarding passes, check-in,

get flight status and book rental cars and other services.

There were over 30k downloads of the app from 47 countries

in the first 6 days and a 13.5% increase in mobile check-ins.

93% of Air Canada passengers say multichannel self service

has improved their travel experience. Canadian New Media

Award for Best Mobile App of 2009.



Smart transportation: Improve operational efficiency while reducing environmental impact.

SMART IS

Increasing the extended transportation

network capacity using current

infrastructure and assets without

increasing spend, including collaborating

with adjacent service and

infrastructure providers.

SMART IS

Saving money and time by knowing

the location, status and availability of

your assets—reducing total resource

use and carbon footprint

enterprise-wide.

SMART IS

Increasing the ability to deal with irregular

operations across the transportation

network and modes.

SMART IS

Modeling the financial impact of

business decisions, streamlining

planning, and monitoring

performance to maximize revenue,

margins and cash flow.



Smart transportation: Improve operational efficiency while reducing environmental impact. (continued)

A U.S. state department of transportation used Cognos

to improve their operational reporting and financial

management, which had a direct positive effect on

their bond rating and interest rates available to them.

Taiwan High Speed Rail Corporation uses IBM Maximo

for their advanced maintenance management solution

which used condition-based monitoring to predict and

act on maintenance requirements and manage over

320k asset elements. They have improved asset life

and availability with 99.15% on-time train performance.

A major European railroad reduces maintenance cost

by 30% by moving from curative and preventative

maintenance to predictive maintenance using Maximo.

COSCO, a global shipping firm, engaged IBM to help

optimize their supply chain using the Supply Chain

Network Optimization Workbench (SNOW). As a result

of the engagement, COSCO consolidated from 100 to

40 distribution centers, lowered logistics cost by 23%

and reduced CO2 emissions by 15%.



Smart transportation: Assure safety and security.

SMART IS

Predicting and avoiding vehicle failure.

SMART IS

Better managing security uniformly

across the transportation network with

reduced cost, while protecting the

privacy of individuals.

SMART IS

Reducing congestion and accidents by

balancing traffic across routes or modes.

SMART IS

Improving reliability and uptime by

optimizing the supply chain and MRO

processes.



Smart transportation: Assure safety and security. (continued)

A U.S. hub airport implemented a digital video

surveillance solution and a security command and

control center. The system also uses information from

biometric handprints and badge readers. The system

is more effective at recognizing risks and alerting the

command center. The effective labor cost savings is

US $2.2m per year.

A national rail system in Europe monitors its rail

infrastructure in real time and resolves more than

50% of issues before they affect train operation

using a service management solution built with IBM

Tivoli software.

Using RFID tags on parts and containers, IBM has

helped a major aircraft manufacturer track aircraft

parts through the entire life cycle including all

maintenance and the plane in which it is used. The

solution has allowed them to be more responsive to

customers, and reduced fleet down-time without

compromising safety.

An Italian parcel delivery company reduced their

security staff and increased the level of security for

their 10 hub facilities using an IBM solution that

centrally monitors intrusion, access control readers,

digital video and other sensor technologies.



The smarter transportation system is an interdependent ecosystem— integrated around standard information, processes and technology.

Participants aggregate, analyze

and act upon data to:

1. Predict demand and

optimize transportation

assets and infrastructure.

2. Dramatically improve the

end-to-end traveler or

customer experience.

3. Improve operational



4. Assure safety and security.

Information

Processes

Technology

Passenger and

journey information

Freight shipment

information

Location, status and

condition of assets and

infrastructure

Usage patterns across

all modes of transportation

Government

s

Transportation

providers

Terminal

operators

Freight and

logistics

service

providers

Freight

customers

Influencers:

Associations

and

universities

Vehicle and

infrastructure

manufacturers

Passengers

and drivers

Travel

service

providers

Regulators



IBM’s solution strategy is aligned with the needs of transportation providers.

Predict demand and optimize

transportation capacity, assets and

infrastructure.

Dramatically improve the end-to-

end traveler/customer experience.

Improve operational efficiency while

reducing environmental impact.

Assure safety and security.

Demand and revenue management

Enterprise asset management and MRO

Route and schedule optimization

Traffic modeling and prediction

Irregular operations management

Road user

charging

Fleet optimization

Integrated fare

management

Reservation system modernization

Multichannel self-service

Ticketing and payment systems

One view of the customer

Customer analytics

Loyalty management

Cargo management

Risk management

CRM

Enterprise asset management

Enterprise infrastructure management

Enterprise application systems

Green supply chain optimization

Resource optimization

Carbon management

Condition monitoring

Systems virtualization

Identity and access management

Condition based monitoring

using wireless sensors

Data and application security

Server and endpoint security

Biometric identification

Risk analytics

Digital video

surveillance

Network security

STRATEGIC IMPERATIVES HOW IBM HELPS MEET THE NEED



What makes IBM different?

IBM’s breadth of experience working with transportation providers worldwide across all

modes of transportation is unparalleled.

IBM has strong analytical tools to aggregate, analyze and act upon data gathered from

disparate sources—providing solutions for planning, scheduling, routing, CRM, pricing,

revenue management, intelligent traffic and infrastructure management.

IBM has practical experience implementing innovative solutions to help clients become

smarter—more instrumented, interconnected and intelligent.

IBM is the market leader in collaborating with transportation clients to deliver: the fastest

time to value with minimum risk through innovative solutions; the most comprehensive

portfolio of hardware, software and services; and deep domain experience and expertise.

IBM Centers of Excellence, IBM research, proofs of concept and first-of-a-kind projects

demonstrate innovation and competence in solution implementation.



Let’s work together to drive

real progress.

We’ve only just begun to uncover what is possible on a smarter planet.

The infrastructures, systems and processes that

underpin how business and society function are

becoming digitally aware, interconnected and

infused with intelligence.

The new intelligence applies to how services are

delivered; to the movement of people, freight,

money, information and electricity; and to how

billions of people live and work. Each represents a

chance to

do something better, faster and more productively.

This is a new frame of reference with enormous

promise for economic growth, with opportunities

to think and act in new ways.



Hardware Software Global Services Research &

Development Global Financing

World’s Largest

Computer Hardware

Provider

World’s Largest

Middleware Software

Provider

World’s Largest

Professional Service

Provider

World’s Most

Influential Research

Organization

World’s Largest

Technology

Financing Provider

Enterprise Servers

Storage Systems

Printing Systems

Technology

WebSphere

DB2

Tivoli

Lotus

Rational

Software Product

Services

Global Business

Services

Global Technology

Services

Managed Services

Industry Focused

Solutions

World Leader in

Patents – 13th

Consecutive Year

5 Nobel Prize

Winners

World Leader in

Proponent of Open

Standards

Financing for

Hardware, Software

& Services

Financing for both

IBM and 3rd-Party

Elements

Global Asset

Recovery Services

Integrated Solutions

IBM Offerings Overview

From Hardware to Software to Services to Financing and R&D … We’ve Got It Covered!



IBM Research Worldwide



Rail: Analytics

Traditional

Passenger Rail Schedule Optimization

Railroad Blocking Optimization for Freight

Rolling Stock Optimization Planning

Rolling Stock Preventative Maintenance Planning

Infrastructure Preventative Maintenance Planning

RFID Tracking For Operational Monitoring & Analysis

Emerging

Sensor Networks for Automatic Train Formation

Embedded Sensors for Condition-Based Monitoring and Predictive Maintenance

Video Inspection of Rolling Stock

Video Security of Rail Yards / Property

Customer Loyalty, Analytics, Performance Dashboards

Customer On-Board Buying Trends

Next Gen

Positive Train Control : Monitoring Trains To Proactively Prevent A

Catastrophic Failure

Remote Locomotive Control on the Main Line



Smarter Rail Solution Research to Improve Operation Safety, Efficiency & Resilience

Asset Failure

Accident

Natural Hazards

(e.g. Weather)

…

Sensor based asset

Inspection &

Monitoring

Way side environment

monitoring

Instrumentation:

Condition monitoring Enable accurate,

real time & effective sensing

Asset Condition Analysis Integrate, mining, predict & real

time alarm

Dynamic Scheduling & Planning

Analyze impact & generate optimal response plan

Dispatch

center

Timely React: Train halt, low

down speed, reroute, cancel

train run, new work/maintenance

schedule, …

Time-table rescheduling

Rolling stock rescheduling

Driver & crew rescheduling

Maintenance rescheduling

Use cases

Emergency detected

->Dynamic Response

Asset lifetime

pattern analysis

How to optimize maintenance

schedule: Are there any

patterns of the asset lifetime?

e.g. certain type of

asset/model in certain geo

location & weather conditions

has shorter lifetime.

Asset condition

prediction

How to reduce

unexpected asset

failure? e.g. predict when

a certain asset’s certain

measurement would be

over safe/alarm limit

Integrate



Railway emergencies are caused by

complex reasons

– Track or train defects

– Hazards brought by weather or disasters

Railway sensors produce tons of

monitoring data, but

– Not well analyzed to detect patterns

– Not correlated with weather & disaster data

Research project proposal: Correlated Incident Pattern

Analysis & Early Warning

– Railway sensor data mining, weather & disaster

information mining correlated with incidents

& sensor data

– Incident causes pattern analysis

– Real time data processing for early warning

Need access to customer data & sensor systems

Defects on the Train

Emergency Incidents

Disaster threats

Rail sensors

Metrologic

al Services

Disaster

Forecast &

Report

Services

Defects on the Track

Weather threats

Scheduling &

Command

System

Early

Warning

Avoid or Mitigate

patterns

Correlated Incident Pattern Analysis & Early Warning for Railway Operations’ Emergency Management



Railway hazards are influenced by various of

environmental factors

– area's climate, geology, and etc.

Railway vulnerability depends on

– railway's quality, train's status & workloads

Disaster loss is further determined by

– affected trains, passengers and goods

Research project proposal: Hazard Risks Analysis

for Railway

– Identify hazard risks based on historical temporal / spatial

data, environmental factors, and railway / train status

and schedule

– recommend mitigation and response strategies to support

emergency planning and decison-making.

Need access to historical disaster data, incident data and

geo-information

Landslides snow flood

Risk analysis & identification

environment factors railway quality train status

rescue resource

placement

railway

monitoring

hazard

alerting

Hazard Risks Analysis for Railway Operations’ Emergency Management



Railway emergencies always happen

– Accidents & disaster emergencies

Railway emergency brings major secondary safety

challenges for railway operations

– Massive scheduling changes

– Massive passenger detainment at

major stations

？

？

Emergency

Station

Train emergency (accident)

Track emergency (disaster)

Train

Massive Passenger Detainment

？

Research project proposal: Massive Passenger Detainment

Simulation & Forecast

– Emergency classifications & impact

cascading analysis

– Interact with train scheduling system

– Passenger detainment progression analysis

– Passenger behavior & evacuation simulations

Need access to customer data & scheduling

system interfaces

Massive Passenger Detainment Simulation & Forecast for Railway Operations’ Emergency Management



IBM Research Projects: Mote-Based Wireless Sensor Networking

Business Challenge

Data from existing trackside sensors, including the RFID-based Automatic Equipment Identification (AEI) System, Hot Box

Detectors, Wheel Impact Load Detectors (WILD), are sparse due to high deployment costs.

Data does not provide timely information (e.g. bearing failures) to circumvent problems (e.g. derailment).

Strategic Initiative

Develop next generation rail car technology infrastructure to provide near real-time information

One infrastructure supporting multiple sensor modalities

Proposed Solution: Mote-based wireless sensor networking

Maintains a mesh network for the train that is continuously updated as railcars are added to /removed from the train

Supports periodic condition reports and real-time alerts

Weight

distribution

Sensors

Wireless sensor nodes Gateway

Brake

control

Bearing

temperature

Railcar

tracking

Mote-based

wireless

sensor

networking



Solution components:

IBM® Maximo® Asset

Management

“With this project, we want to

move from curative and

preventive maintenance to

predictive maintenance. Our

ambition is to reduce

maintenance costs by 30%.”

—Project Director for a Major

European Railway Service

The Need:

With different applications and business processes in place to manage maintenance

of 500,000 ―rolling stock‖ (trains, locomotives, wagons, etc.), it was difficult for staff at

this European railway company to gather the data necessary to predict problems

before they affected rail services.

The Solution:

The company launched a comprehensive project to optimize maintenance of its

trains, locomotives, wagons and other ―rolling stock.‖ Through its work with IBM and

use of IBM® Maximo® Asset Management, the company has integrated maintenance

processes and centralized information, including real-time data collected by intelligent

sensors placed on railway equipment ─ making it available to the company’s 10,000

maintenance management officers via desktop PCs and PDAs.

A Major European Railway Service Preventing accidents with smarter transportation systems

TIP14114-FREN-00

What Makes it Smarter:

Predictive maintenance and analysis of data is helping company prevent

accidents and avoid domino effects that can cause service disturbances

30% reduction in maintenance costs by moving from a preventive to predictive

maintenance model

Improved level of service delivered to passengers with real-time visibility

into operations



A national railway company Improves the reliability and safety of railways with greater efficiency and accuracy


IBM WebSphereILOG Rules

for .NET

IBM Software Services for

WebSphere – Lab Services

The Need:

A national railway in Canada needed the ability to identify and diagnose train

equipment health, reduce derailments, have more accurate and efficient equipment

maintenance and generate alarms/alerts accordingly. Additionally, it needed to

consolidate all decision systems in one place in order to enable change

management, react to new needs and implement cross-detector logic.

The Solution:

With a solution based on IBM WebSphere ILOG Rules for .NET, IBM has

implemented a system that measures and correlates a large of number of critical

health factors associated with running a train in real-time using ―wayside detectors.‖

The system analyzes data such as speed, heat of wheels and contact between rail

and wheel. It then makes decisions based on combined logic. and suggests

proactive recommendations for scheduling maintenance, ordering parts or even

stopping the train.

What Makes It Smarter:

Improves ability to diagnose train equipment health, minimizing the potential for derailment

Gains a more accurate and efficient process for proactively maintaining equipment at optimal levels

Generates and monitors alarms in real time, helping operators eliminate potential safety hazards before they can cause

larger issues

Enables business users to manage rules




IBM Global Business

Services - GBS Application

Innovation Services

IBM WebSphere

IBM Rational Software

IBM System z

A European national rail service SOA-based online ticketing system speeds train system into the future

The Need:

This railway was deploying a high-speed rail system within the country to offer

passengers a viable alternative to flying. However, NRS needed to eliminate its

siloed IT systems and a very basic Web-based ticketing system to compete

effectively against both other rail companies and low-cost airlines flying within

the country.

The Solution:

IBM Global Business Services was engaged to design and implement a service

oriented architecture (SOA)-based infrastructure for its corporate IT systems.

At the same time, IBM and Accenture worked with NRS to deploy on mainframe a

new, state-of-the-art SOA-based online ticketing system that provides real-time

information to customer regarding train schedules, seat availability,

and applicable fares.

What Makes it Smarter:

The new online ticketing system provides new information to passengers, helping

them make more informed travelling decisions

After launching its high speed rail, sales increased 200%, confirming market

share in the new market for airline passengers

SOA gives NRS more flexibility in adding or replacing various systems

components, such as the e-billing system that may be needed in the near future



Amtrak Extending Maximo to Meet Unique Business Requirements

Maximo Asset Management selected

in 2004

Integration to SAP financials and

ESRI GIS

Tailored multiple screens to fit the

Amtrak business processes

Integration to track geometry car to

capture conditions

Maximo Linear Asset Manager added

in 2008

Manage over 1,500 support fleet

vehicles with Maximo

Improved labor utilization – track

labor to specific work

Achieved greater compliance to

Federal Rail Administration (FRA)

regulatory inspections

Have gained over US$8M annual

Return on Investment (ROI) in

reimbursable work done for others on

the mix-use Northeast Corridor

Replaced multiple time keeping

systems with a single time keeping

solution developed by Amtrak in

Maximo

Business Challenges IBM Solution

Asset management solution for

maintenance of linear infrastructure

of Amtrak-owned property, including

363 miles of the Northeast Corridor

connecting Washington DC to

Boston, the busiest passenger line in

the country with trains regularly

reaching speeds of 125-150 mph.

Need to integrate with financial,

graphical information (GIS) and

analytical systems

Able to address the needs of linear

assets and support fleet

Business Benefits

Amtrak's Northeast Corridor is the busiest railway in

North America, with more than 2,600 trains operating

over some portion of the Washington-Boston route each

day, and carried 10,897,852 passengers in FY 2008 on

the Acela Express, Regional Service or other trains.



San Francisco Bay Area Rapid Transit Using IBM Technology to Improve Safety and Reliability

IBM Maximo for Transportation to

manage rolling stock and support

fleet

IBM Maximo Asset Management to

manage linear assets and facilities

Integration to corporate financial and

HR systems

Supports purchase, test and

acceptance of new passenger cars

Allows BART to adopt international

standards for inventory conventions

Provides complete visibility into all

assets and services allowing BART to

better address regulatory

requirements


Complete replacement of financial,

HR, maintenance, inventory control

and purchasing systems

Single database for multiple assets

including 669 Rail Cars, 246 Miles of

Track, and 39 Stations, including a

large number of elevators and

escalators

Transition from main frame, client

server and desk top applications to

web architecture

Manage passenger car replacement

project

Business Benefits

―Because we are managing an aging fleet while planning

for the future, the efficiency of BART requires visibility

across all of our assets to provide safe and uninterrupted

railway services to our customers.‖

- Program Director, BART Business Advancement Program



Taiwan High Speed Rail Revolutionizing High Speed Rail Service in Taiwan

IBM Maximo for the Maintenance

Management System (MMS) that

supports asset management, work

order scheduling, project planning,

inventory management, resources

management and purchasing

management


manage rail rolling stock, support

fleet, linear assets, stations, facilities

and communications equipment

Integration to ERP, HR and data

collection systems

Overall efficiency in cost & budget

management, resource forecasting,

labor utilization and inventory

turnover

Automated signature process

Improved work order reaction times,

asset efficiency and purchasing

efficiency

Consistent data integrity across

multiple asset types

Met the on time rate target with an

overall average of 99.15%


Support the country’s first high

speed rail system with operations

that started in 2007

Maintain 130 Trains, with 90,700 daily

passengers, over a 335 Km rail

network

Manage over 300,000 assets

including rolling stock, track, signals,

depots, stations, facilities and

communications

Achieve a 99% on time rate within 6

seconds of scheduled train stops

Business Benefits

For traveling at up to 300 km per hour from Taipei

City and Kaohsiung City in about 90 minutes the

efficiency of the transportation system is heavily

dependent on proper maintenance and repair of

thousands of components.



Bombardier Transportation Supporting global rail services with a single asset management solution


manage rolling stock, including asset

management, work management and

warranty recovery

IBM Maximo Asset Configuration

Manager to support the configuration

management of rail equipment

Integration to SAP corporate

financial system

Improved Warranty tracking

Failure reporting available to all

Bombardier customers

Able to manage customer

configuration of delivered rail assets

Manage aftermarket parts business

Implemented inventory optimization

from an IBM Business Partner and

reduced inventory costs by 20%

Meets long term strategic direction


Bombardier Transportation required

a multi-site, multi-language EAM

solution to support rail service

operations at over 60 separate rail

systems around the world

Manage over 100,000 assets globally,

supporting over 100 work sites

Replace customization with out of

the box capabilities for configuration

management & warranty recovery

Integrate with existing financial

system & support planned interfaces

with health monitoring & RFID

Business Benefits

Founded in 1942 by Joseph Bombardier, Bombardier

is the global leader in passenger rail equipment and

third largest manufacturer of civil aircraft. Rail

services represent 20% of Bombardier

Transportation’s revenue.



Washington Metro Asset Management in the United States’ Capital


manage rolling stock and support

fleet


manage linear assets and facilities

Integration to corporate financial, HR

& dispatching systems

Increased labor utilization and asset

reliability

Inventory fully visible to Maintenance

Staff

Real time access to up to date asset

information, enabling efficient job

scheduling to minimize passenger

impact

Able to accurately capture assets

maintenance costs

Standardized business process

across the enterprise


A complex operating environment

with 1,141 rail cars, 1,500 active

buses, 1,686 service vehicles and

other equipment

Deploy a single asset management

solution across the enterprise to

manage all assets

Replace antiquated financial, HR,

maintenance, inventory control and

purchasing systems

Business Benefits

With a 106.3 mile rail network and more than

12,300 bus stops, Washington Metropolitan Area

Transit Authority (WMATA) is one of the largest

North American Transit Systems.



Tube Lines Taking Stock of Assets with IBM Maximo to support the London Underground

An up-to-date solution to proactively

maintain 200 miles of track, 255

trains, 100 stations, 2,395 bridges

and structures, 71 lifts and 227

escalators

Deploy a single asset management

solution across the enterprise

Provide engineers with mobile

access to asset information

Streamline processes and improve

resource effectiveness


manage rolling stock, linear assets

and facilities

Mobile access to Maximo to support

work management

Integration to incorporate ERP and

HR systems

Maximo Asset Management has

enabled Tube Lines to provide a

consistent approach to maintenance

management across 15 asset classes

Real time access to up to date asset

information, enabling efficient job

scheduling to minimize passenger

impact

Reduced duplication, improved

information accuracy and trend

analysis for more proactive

maintenance strategies

―Creating a single source of all asset

information has provided unprecedented

visibility of asset performance across the

three lines managed by Tube Lines‖

- Asset Systems Technical Manager, Tube Lines

Business Challenges IBM Solution Business Benefits



DB Schenker Rail Keeping up with the trains using IBM Maximo

IBM Maximo to support asset, work,

campaign, materials and warranty

management of rolling stock

IBM Maximo for Transportation

industry solution to include key

capabilities for maintenance

counters, wheel set wear, labor

reporting, component tracking and

reliability analysis

Integration to SAP ERP

Helped achieve regulatory compliance

Preventive maintenance driven by

multiple meters

Increased workshop staff productivity

%

Successful knowledge transfer from

IBM to EWS staff

Solution is quick and flexible

Able to use the system close to out of

the box, with limited system

configuration

Expanding Maximo to all divisions


Increase regulatory compliance and

achieve availability & reliability

targets for the EuroCargo Rail

division

Improve the efficiency of the

maintenance staff

Address a highly mobile workforce

with a multi-site and multi-lingual

capability

Select a new EAM system where

there was confidence in the supplier,

future prospects for the system and

knowledge transfer – ability to

configure system ourselves

Business Benefits

DB Schenker Rail, formerly English, Welsh & Scottish Railway, is

the United Kingdom’s largest rail freight company, moving over

100-million tonnes of freight each year with 8,000 trains each week.



Guangzhou Metro Using Maximo to lead China’s transformation to a mass transit society


support all asset types, including

trains, track, stations and facilities

Integrated EAM and ERP using the

IBM Maximo Enterprise Adapter

resulting in financial and physical

perspective on asset management

decisions

Guangzhou Metro worked with IBM

to deploy an integrated asset

management solution flexible

enough to track assets across the

lifecycle

Increased safety and reliability of the

Guangzhou metro network through

predictive maintenance capabilities

Extended life of fixed asset investments

Improved process efficiency by virtue

of asset management and ERP process

integration

Improved cost efficiency through the

coordinated management of parts

inventories

Improve asset management decision

making through improved information

transparency


Extend asset life and maximize rider

safety and convenience

Track every asset in Guangzhou

Metro’s network over its entire

lifespan, including servicing

guidelines and service history

Integration of asset management

with key enterprise functions to

enable improved decision-making

and process optimization

Shift to performing maintenance on a

predictive basis — before

breakdowns occur

Business Benefits

Guangzhou Metro is undertaking a huge infrastructure build-out designed

to double its capacity to 4 million passengers per day. The sheer pace of

its expansion was making it increasingly difficult for Guangzhou Metro to

manage, monitor and maintain the swelling base of assets



IBM SMART SURVEILLANCE SOLUTION WAS PIONEERED BY IBM RESEARCH AND HAS BROAD CAPABILITIES

Video data is indexed and can be used for several applications

The same surveillance data can provide business intelligence, damage detection,

employee identification and help address regulatory compliance requirements

Data reuse can reduce costs and improve efficiency

Flexibility

Scalability Open standards make it easier to add or change hardware and analytics technologies

Broad Search

Capabilities

Integration

Standards

Extend beyond time/date queries or alerts

Allow queries based on color, object, size

Allow compound queries (e.g. all white vans in the downtown area since January 1)

Open standards enable integration with other IT systems, sensors and algorithms

Open standards supports cross-agency sharing, enabling use of the same data by

multiple applications



Trademarks and notes

IBM Corporation 2009

IBM, the IBM logo and ibm.com are registered trademarks, and other company, product or

service names may be trademarks or service marks of International Business Machines

Corporation in the United States, other countries, or both. A current list of IBM trademarks is

available on the Web at ―Copyright and trademark information‖ at

www.ibm.com/legal/copytrade.shtml

Adobe, the Adobe logo, PostScript, the PostScript logo, Cell Broadband Engine, Intel, the

Intel logo, Intel Inside, the Intel Inside logo, Intel Centrino, the Intel Centrino logo, Celeron,

Intel Xeon, Intel SpeedStep, Itanium, IT Infrastructure Library, ITIL, Java and all Java-based

trademarks, Linux, Microsoft, Windows, Windows NT, the Windows logo, and UNIX are

trademarks or service marks of others as described under ―Special attributions‖ at:

http://www.ibm.com/legal/copytrade.shtml#section-special

Other company, product and service names may be trademarks or service marks of others.

References in this publication to IBM products or services do not imply that IBM intends to

make them available in all countries in which IBM operates.

http://www.ibm.com/legal/copytrade.shtml




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