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Martin Palmer Strategic Manager Transformation & Resources Essex County Council: Libraries Smart Libraries Smart Libraries - RFID, Self Service, and beyond… SmartCard Networking Forum
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Smart Libraries - RFID, Self Service, and beyond…

Jan 30, 2016

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SmartCard Networking Forum. Smart Libraries - RFID, Self Service, and beyond…. RFID and Libraries…?. RFID labels combine functions of: Barcode Security tag Without need for line of sight…. RFID and Libraries – applications. Range of uses, but most libraries adopt RFID for… Self Service. - PowerPoint PPT Presentation
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Page 1: Smart Libraries -  RFID, Self Service, and beyond…

Martin PalmerStrategic Manager Transformation & ResourcesEssex County Council: Libraries

Smart Libraries

Smart Libraries -

RFID, Self Service, and beyond…

SmartCard Networking Forum

Page 2: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID and Libraries…?

RFID labels combine functions of:

–Barcode

–Security tag

–Without need for line of sight…

Page 3: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Page 4: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID and Libraries – applications

Range of uses, but most libraries adopt RFID for…

Self Service

Page 5: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID and Libraries – why self service?

• Most libraries very staff intensive (c 50% of budget)

• Large amount of routine procedure

• 10% of total budget on “counter duties”?

• Staff trained to do much more than stamp books…

Page 6: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Why self service?

Need to make best use of resources, but also…

–Changes in role…

–Changes in demand…

Page 7: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID and Transformation…?

• NOT “just” technology:

» Change Staff roles…

» Change library layout…

» Change library image…?

Page 8: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Government blueprint for public libraries…

• Maximise accessibility by opening at times that suit local people

• Make services easy and pleasant to use

• Reach non-users through co-location with other services such as education, social services, health or leisure services

• DCMS: Framework for the Future

Page 9: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Public Libraries – the critics’ views…

• “Britain’s public libraries are in serious trouble.”

• “…public libraries may decline so far that they cannot be resuscitated.”

• “The public library system could be sleepwalking to disaster…”

Overdue: How to create a modern public library service Charles Leadbeater, Laser Foundation/Demos, April 2003

Page 10: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID & Libraries…??

“Libraries are much further along with

using RFID in a consumer environment

than anybody else…”

Jim Lichtenberg

Lightspeed LLC

Page 11: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID & Libraries… take-up

• Worldwide, by 2005…

–500 libraries with RFID systems…

–120 million library items with RFID tags…

• Birgit Lindl, Bibliotecha Oct 2005 in UPI : Wireless World

Page 12: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID & Libraries…growing rapidly

Shenzhen Library

China…

Live June 2006

2 million tags…

Page 13: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID and UK Libraries?

9 Universities on 16 sites

18 Public Library authorities on 51 sites

CILIP Survey: October 2006

Page 14: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID in London Libraries…

• Barbican, City of London

• Sutton Central

• Camden

• Bexley

• Middlesex University

• Royal Holloway University

• And more…

Page 15: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID in Essex Libraries

• Colchester: live September 2003

• 27 sites currently

• 35 by end of March 2007…

Page 16: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID in Essex Libraries

• Business case for RFID based on a mix of:

– Making Gershon efficiencies (2.5% per year)

–Making better use of staff time

–Extending opening hours

–Needing fewer staff – saved by natural wastage

Page 17: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Page 18: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Page 19: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Page 20: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Page 21: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Page 22: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Page 23: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Page 24: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Page 25: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Page 26: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

What do the public think?

• “What a great idea! – easy to use”

• “A great improvement”

• “We find the facilities and layout very convenient

– attractive ambience…”

Page 27: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Self service take-up?

• November 2006 – average across 23 libraries:

–Self issue: 60%

–Self return: 76%

Page 28: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

Other RFID Library applications…

• Improved stock management and tracking

• Automatic sorting/conveyor systems

• Counter-less library…

• Unstaffed collections in other community buildings…

• Handheld devices for public?

• RFID library smartcards…

Page 29: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID library cards…

• Mainly in Academic libraries so far…

• Linked to access control, or other services…

• Concern in some quarters about…

Privacy

Page 30: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID in libraries – privacy concerns

San Francisco Public Library, and elsewhere…

• “Big Brother chip” –

“Federal government will be able to track what private

citizens are borrowing by clandestinely reading the tags

from a distance via satellite or through other means…”

Page 31: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID and Libraries - privacy concerns

• But…

• Library RFID systems are “closed”…

• No personal data on tags…

• Tags are passive, with limited range

• Nevertheless, concern about future developments

Page 32: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID and libraries – disadvantages?

• Cost

• Technology still developing

• Standards still developing (but progress recently)

• Lack of interoperability

• No supply chain benefits so far (may never be?)

• RFID only the front end – Library Management System

mainly determines how service works…

• Privacy concerns/public perception…

Page 33: Smart Libraries -  RFID, Self Service, and beyond…

SmartCard Networking Forum31 January 2007 Essex County Council

Smart Libraries

RFID and libraries…benefits Now:

Improved customer experience

Improved security of products

Improved stock control

Better use of staff time

Potential:

Supply chain efficiencies

Interoperability

Better stock control and management

Even better customer experience…