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Skills building training day 4 interpersonal differencies

Oct 21, 2014

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Skills Building Training - Day 4 Interpersonal Differencies

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IMPROVED STRATEGIC MANAGEMENT

CAPACITY PROJECT

October 2013

Change Management Session 4Jocelyne Ras

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Day Four

Understanding interpersonal difference to work as a change catalyst

The TMI Tool - interpersonal differences

Specific needs

Preferential modes of operation

Attitude towards change

Motivators

Principles and practice of coaching

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What is below the surface?

Listen to the words, question them, ask for different wordsListen to the emotion, ask for clarification

Topic

Issue

.

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Four Preferences

I Relationships E

How people interact with others

ExtravertIntrovert

P Information C

How people handle information

Practical - Detailed Creative -Innovative

A Decisions B

How people take decisions

Analytical - Thinking Beliefs & Feelings

S Organisation F

How people organise themselves and others

Structured Flexible

First Preference

I Relationships E

How people interact with others

How they recharge their batteries

ExtravertIntrovert

Le Livre et la Tortue Jean de la Fontaine

Introvert

Extravert

Open Door Policy

Do Not Disturb

IE

Some Key Words

Introversion I Extraversion E

Focus on reflection Focus on action

Like quiet Like lively surroundings

Need concentration Need interaction

Deep friendships Multiple relationships

Think Do Think Do Think Do

Need for preparation Can improvise easily

One focus at a time Can multi task easily

Inwardly directed Outgoing

Think things out before speaking

Talk things through Brainstorm

Introversion Extraversion

ExtraversionIntroversion

Prefers writtencommunication

Prefers oral communication

ExtraversionIntroversion

Gets recharged through interactions with the

environment & others

Gets recharged through reflection and lives in

internal world

ExtraversionIntroversion

Learns by doingNeeds to think firstbefore doing

ExtraversionIntroversion

Likes to brainstorm

Uses others as sounding boards

Takes active part in the process

Thinks before reacting

ExtraversionIntroversion

Easily takes initiativesin relationships at work

Takes initiatives only when the situation becomes urgent

ExtraversionIntroversion

Has multiple points of interest

Likes to focus ona few points but in depth

ExtraversionIntroversion

Acts better on hisown than in group

Needs to be incontact with others

IntrovertExtravert

Extravert Introvert

Potential Conflict

Introverts vs. Extraverts Dealing with disruptions

Speed of making decisions

Time before action - speed of implementation

Delegation of tasks: how much responsibilities you own - accept

Communication style monopoly of meetings by Extravert

Frequency & type of feedback

Definition of friendship keeping in touch

Exclusion inclusion

Visibility in the organisation

Potential derailment

Introvert

Difficult to read

Tendency to isolate

Excessive time before action

Obsessing on same thoughts

Excessively prudent

I can do it alone

I dont need anyone

FEAR OF DEPENDENCE

Extravert

Wants to be the centre of attention

Jumping too quickly into action

Being easily distracted

Being too available therefore easily overwhelmed

Failing to evaluate risks or consequences

Taking on too much responsibility

I need to be informed and connected

FEAR OF BEING IGNORED

Second Preference

P Information C

How people handle information

How they look at reality first

Practical Creative

Practicalfocus on details

Creative

focus on big picture

Sensing & Intuition

Operational short-term evaluation

Strategic, long-term vision

C

P

Some Key Words

Practical

Focus on facts

See small details Realistic Specific microscopic vision Down-to-earth Practical What is NOW Rely on experience Mean what they say Need precision What you see is what you get

Creative

Focus on ideas

See overall patterns Conceptual General helicopter vision Head-in-clouds Theoretical What could be in the FUTURE Rely on inspiration Understand what they mean Need a sense of purpose Like metaphors

Trusts experience most

Trusts inspiration most

Practical Creative

Looks first at details Sees things in big picture& the main points

Practical Creative

Likes stability

Prefers smooth changes

Likes to think outside the box,

develops new ideas

Practical Creative

Oriented on TODAY Oriented on TOMORROW

Practical Creative

Focuses on symbols &

the meaning of things

Practical Creative

Focuses on concrete, operational

& realistic things

Draws conclusions

based on facts in a prudent

& reflective manner

Draws very quick decisions

based on intuition

Practical Creative

Remains focused on facts

& figures

Goes beyond facts;

has a fertile imagination

CreativePractical

Works with detailed plans

Works with

2 or 3 main points

CreativePractical

The 12 High Performance Behaviours

Information searchCreating business solutionsFlexible thinkingSeeking information, managingcomplexity, generating ideas, developing options, depth & creativity of thought, encouraging innovation

Engaging & Developing Others

Innovative Thinking

Leading People

Achieving Excellence

Enable and drive changeContinuous improvementCustomer focusGetting results, driving excellence, customer focus, making targets, galvanising action, delivering the bottom line

InfluenceBuilding confidenceCommunicationCommunicating a compelling vision, influencing others, generating passion, energising others, building confidence & belief

Building relationshipsTeamworkDeveloping peopleValuing & respecting others, coaching, creating trust, empowering others, facilitating groups, developing people and building teams

Potential Conflict

Practical vs. Creative

Level of details necessary

Operational role vs. generating ideas

Micromanagement

Time: Present vs. Future

Thinking about possibilities options alternatives

Innovative approach - thinking outside the box

Flexibility

Welcoming change seeing it as an opportunity to seize

Professionalism - Criteria of quality

Meeting clients needs

No Mom ! It is not a fairy tale casttle, it is the box used to wrap upthe TV when we bought it yesterday.

That is what I thought

Creative

Practical

Potential derailment

Creative - Intuitive

Being unrealistic

Head in the clouds

Being impractical

Inability to implement ideas

Wishful thinking

Inability to be Here & Now

I need to imagine all possibilities

FEAR OF ROUTINE

Practical - Detailed

Paralysis of analysis

Perfectionism

Excessive focus on errors

Micromanagement

Inability to put things in context

Being too operational lack of creativity

Inability to think long term

I need to know & control it all

FEAR OF NEW

Third Preference

A Decisions B

How people make decisions

Analytical - Thinking Beliefs & Feelings

Analytical thinking

Beliefs & Feelings

Some Key Words

Analytical thinking

Use brain first Facts Distant Objective Analytical critical view Tough-minded Think about implications Logical Listen to reason Refer to universal truths Seek principles

Beliefs & Feelings

Refer to their heart first Emotions Intimacy - closeness Subjective Personal connection Want to be fair Think about being appreciated Empathic Focus on impact on people Refer to values Seek harmony

Makes decisions by

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