Yudha Satya Perdana Sheraton Media Jakarta Hotel & Towers Overview
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Yudha Satya Perdana
Sheraton Media Jakarta Hotel & Towers
Overview
“ THERE IS NOTHING PERMANENT IN THIS WORLD EXCEPT Change
“
Curve A
Change is lifeEvelyn Waugh
SU
CC
ES
S
TIME
Curve B
Perusahaan ibarat seorang manusia yang dilahirkan, tumbuh, tua, sakit dan mati (curve A).
Tetapi apabila kita bisa memelihara dengan benar, maka dia akan tumbuh dan berkembang (curve B).
Britannica encyclopedia Diperkenalkan pada tahun1768, dan memimpin pasarsampai dengan tahun 1988,
Kemudian bangkrut di tahun 2003 setelah Encartamengeluarkan encyclopediadalam CD format
Do you know?
• Tahun 2000, Bandara Schipol Amsterdam menganugerahi Garuda Indonesia sebagai “the Most Punctual Airline” – Di tahun 2004, Garuda Indonesia menutup satu-satunya rute penerbangan ke Eropa
Do you know?
• Sumitomo (Japan) kini memasuki usia yang ke 400 tahun
Bagaimana dengan bisnis Perhotelan di Indonesia (Jakarta)?
Market Overview - Jakarta
•87 Hotel di Jakarta
•46%nya adalah kompetitor langsung kita
Indikator Ekonomi di Indonesia
List of New Hotels Entrance
• 3/5 dari total hotel baru yang akan beroperasi di tahun 2008 terletak di Jakarta Utara(1,360 total kamar)
In the Graveyard..
• Hotel Des Indes• Hotel Nederlanden• Hotel Medan Prijaji
(Samirana)• Hotel Indonesia• Radin Hotel• Hotel Horizon
“The rate of change is not going to slow down anytime soon. In anything, competition inmost industries will probably speed up even more in the next few decades”
[Phillip Kotler]
We Have to be Better, Faster, and Lower Cost
Management aktivitas
Improvement Job
Routine Job
Six Sigma
Six Sigma
Six Sigma Sebagai Alat Ukur (Metric)
Six Sigma Sebagai Metodologi
Memahami apa yang pelanggan inginkan, dan temukan masalah untuk diselesaikan
Mengukur cacat di mata pelanggan dan petakan proses operasinya
Analisa data dan temukan akar penyebab permasalahan
Perbaiki proses untuk menghilangkan akar penyebab permasalahan
Kontrol dan pantau hasil perbaikannya
Six Sigma Sebagai Management System
Project TransferProject Transfer““Adapt from Best PracticeAdapt from Best Practice””
Quick HitsQuick Hits““Individual Oriented Individual Oriented
improvementimprovement””
DMAIC ProjectDMAIC Project““Management Oriented Management Oriented
ImprovementImprovement””
EFFORTEFFORT MED - HARDEASY - MED
HIGHER IMPACT(Quality,
Cost, Volume)
IMP
AC
TIM
PA
CT
LOWER IMPACT(Quality,
Cost, Volume)
Driven by Top - Down approach, aiming at the accomplishment of Annual Balanced Scorecard (BSC) target.
Driven by Bottom-up approach, aiming at the instilling continuous improvement mindset among associates
Driven by top down approach aiming at the accomplishment of annual target
Ruang Lingkup Six Sigma
• Quality• Staff Friendliness, Staff knowledge,
Cleanliness,• Brand standard, Service Excellent
• Cost• Food cost, Beverage, stationary cost, etc
• Delivery• Make-up room, Check In/out, Room
Service
• Safety• Food safety audit, Security audit, etc
• Morale• Attendance punctuality, STAR Voice
related
• Energy & Environment *• Electricity, Water, Fuel, gas conservation
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