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Six Sigma eCourses THE FUTURE OF SIX SIGMA WEB-BASED TRAINING HAS ARRIVED Six Sigma Metrics Section 1: Types of Project Metrics Section 2: Measuring Metrics Section 3: Defects vs. Defectives Section 4: Yield © 1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved© September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.
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Six Sigma Metrics

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  • Six Sigma eCourses

    T H E F U T U R E O F S I X S I G M A W E B - B A S E D T R A I N I N G H A S A R R I V E D

    Six Sigma Metrics

    Section 1: Types of Project Metrics Section 2: Measuring Metrics Section 3: Defects vs. Defectives Section 4: Yield

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 2 of 40

    Module Objectives

    In this module we will provide key concepts and definitions for use in the formal project definition process. The concepts covered here will include: Types of project metrics:

    o Business Metrics o Primary Metrics o Consequential Metrics o Financial Metrics

    Calculating Baseline, Entitlement and Benchmark The difference between Defects and Defectives The role of DPMO and sigma level The difference between classical yield and Rolled Throughput Yield

    These terms and definitions are the foundation for building your ability to provide Six Sigma practitioners with properly defined projects.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 3 of 40

    DMAIC Roadmap

    The definition of Six Sigma metrics for a given project is of invaluable importance. Defined in the Define phase, these metrics track the progress of the project throughout the MAIC phases. In addition to management, Green Belts and Black Belts require these skills as well.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 4 of 40

    Section 1: Types of Project Metrics Introduction

    The single biggest contributor to the success of Six Sigma is its strong focus on the use of metrics. One of the differentiators of Six Sigma is the way in which project progress is defined and tracked. Continuous improvement efforts of the past deployed organizational projects without a structured, quantifiable manner of measuring progress.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 5 of 40

    Metrics Overview

    Project metrics are commonly documented in a Project Charter or a Project Definition Worksheet. These metrics are: Business Metrics Primary Metrics Consequential Metrics Financial Metrics

    The single most important role of a Champion and a Process Owner is the definition of projects. Six Sigma practitioners must sanity check the definition of projects assigned to us by the Champions.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 6 of 40

    Business Metrics

    The business metric is a high-level existing management performance indicator that Champions care a lot about. This category of metrics measures the high level health of a business, a functional area, or a department. Examples include: profitability percentages, inventory levels, customer satisfaction indices, scrap or yield rates, throughput measures, capacity calculations, or virtually anything that measures a single or multiple business processes. Business metrics are useful for business management. Business metrics are influenced by multiple processes and/or many outputs.

    Business metrics are often mistakenly given to Green Belts or Black Belts as Primary Process Metrics

    that need to be improved in a project. These high level metrics are usually outside the direct control of a Green Belt a Black Belt and/or their team members. For this reason, we like to avoid assigning business metrics as the primary metrics for a project.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 7 of 40

    Primary Metrics

    Primary Project Metrics are the opposite of Business Metrics. These are what the Six Sigma practitioner cares about and can influence. Primary Metrics are used to directly measure the success of the project. Primary Metrics are direct output characteristics of the process. We also refer to them as process metrics. The primary metric of a project almost always falls into one of three categories: Defects Cycle time Consumption

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 8 of 40

    Consequential Metrics

    A consequential metric is a business or process metric that measures anything that could go wrong as a result of improving the primary metric. It measures any potential negative consequences. This metric is sometimes referred to in industry as a secondary metric. Theres usually only one primary metric for a project, but there can be multiple Consequential Metrics.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 9 of 40

    Categories of Primary and Consequential Metrics

    Defect-based metrics are commonly expressed as: Percent defective PPM (parts per million defective) DPU (defect per unit) DPMO (defects per million opportunities)

    We can take a positive spin on things by measuring yields instead of defects. A percent defective would become a classical yield A DPU would become a Rolled Throughput Yield A DPMO would become a sigma level

    All of these metrics are defect-based measures of a process. With these types of project metrics, our focus is on eliminating errors, defects, non-conformances, or mistakes in order to increase the capacity for good units or reduce rework or scrap rates.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 10 of 40

    Categories of Primary and Consequential Metrics (Continued)

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 11 of 40

    Categories of Primary and Consequential Metrics - Continued

    Cycle time metrics usually measure the time to process a single unit, time per unit or units per time. Cycle time projects can be tricky in the Define and Measure phases because we dont necessarily standardize when the clock starts or stops. The intent with these types of projects is to eliminate unnecessary or redundant steps in a process or to decrease the time it takes to complete a particular step.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 12 of 40

    Categories of Primary and Consequential Metrics - Continued

    Consumption metrics measure the ability of a process to consume a particular resource: A raw material Water Power

    The goal becomes more efficient consumption of this resource. For every project, a primary metric needs to be defined. The primary metric directly measures the process producing a particular product or service.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 13 of 40

    Common Primary and Consequential Metric Pairs

    Primary metric categories help us define potential consequential metrics. Therefore, primary and consequential metrics can be defined in pairs. We dont want to decrease defect rate at the expense of increasing cycle time. Therefore a possible

    consequential metrics for a defect based project is cycle time per unit. You could reduce the cycle time by adding additional labor. But the intent of the project is to reduce cycle

    time without adding labor. Therefore labor would be tracked as a consequential metric.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 14 of 40

    Common Primary and Consequential Metric Pairs - Continued

    If consumption is the primary metric, theres a potential that you may negatively affect your quality levels if you use less raw material. The strength of your product will suffer if you use less titanium in it.

    At a hospital, bed sheets may not be clean enough if you use less detergent.

    A defect-based quality metric can be a consequential metric for the consumption primary metric of raw material usage.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 15 of 40

    Finance Metrics

    Financial metrics convert process improvements into tangible or intangible dollars. Financial metrics are commonly translated from business and process metrics and are usually defined in conjunction with a finance rep. Common financial metrics include: Cost per unit Dollars per hour Dollars per overtime hour Scrap costs Revenue dollars Dollars to dispense with safety and hazard material Dollars spent on outsourcing a particular good or service

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 16 of 40

    Recognizing Metrics (Activity)

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 17 of 40

    Section 2: Measuring Metrics Introduction to Measuring Metrics

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 18 of 40

    Baseline

    Baseline is the average, long-term performance of an output characteristic (Y) when all input variables (Xs) are running in an unconstrained fashion. This means that we let all input variables vary across their entire range of expected values.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 19 of 40

    Entitlement

    Entitlement is the opposite of the Baseline. Entitlement is the best case, short-term performance level of an output characteristic (Y), when all input variables in the process are running centered and in control or in a constrained at particular optimum level. This optimum performance usually occurs when Xs are constrained at particular levels. This is a very important measure of the Y because it helps us determine what were capable of and allows us to set realistic goals.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 20 of 40

    Benchmark

    Benchmark is the performance level of the best possible in the industry. The benchmark is the best that anyone has ever done, not just your company. What has the competition achieved? What do the industry trade journals say is possible? What are other business units accomplishing with this process or with a similar process?

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 21 of 40

    Section 3: Defects vs. Defectives Introduction to Defects and Yield

    The most common category of primary metric is the defect rate, because sigma level is about defect reduction. Defect based metrics can be negatively stated: Percent bad Percent rejected Percent out of spec

    Or positively stated: Percent good Percent yield Percent in spec or sigma level

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 22 of 40

    Defects vs. Defectives - Introduction

    In order to select the right quality metric for a Six Sigma project, you need to know the difference between defects and defectives. Drive your organization toward using defect based measures instead of defectives.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 23 of 40

    Defects vs. Defectives Introduction (Activity)

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 24 of 40

    Defects vs. Defectives Definitions

    Defect: a feature on a product or service that fails to meet one of possibly several internal or external acceptance criteria. A unit may have a single defect or even multiple defects but will not necessarily be defective. Defective: when an entire unit fails to meet some external customer-imposed acceptance criteria.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 25 of 40

    Defects vs. Defectives Definitions (Continued)

    In this example, there are 8 defects. Where there was a crack, whether or not it leads to a loss of functionality, is a defect. In this example, there are 3 or 4 defectives, depending on the acceptance criteria.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 26 of 40

    Defects vs. Defectives - Calculations

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 27 of 40

    Defects vs. Defectives - Analysis

    The proportion of defects is higher than the proportion defective. A single unit could have more than one defect because there is more than one opportunity for defect on each unit. A single rejected claim could have multiple defects: Wrong physician Wrong insurance information Wrong test ordered

    Only measuring defectives proportion bad or proportion rejected hides the true defect level. Defective-based metrics the true effort it will take to get rid of the defects. It makes the process look much better than it actually is. Whenever possible we should use defect-based metrics to quantify failure, noncompliance or error rates.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 28 of 40

    Defects vs. Defectives Classification (Activity)

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 29 of 40

    DPMO

    DPMO stands for Defects per Million Opportunities. We can use this metric to estimate a long-term or short-term sigma level.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 30 of 40

    Common Usage Guidelines

    Metrics that do not include opportunity counts are best for individual projects. This can include percent-defective, defects per unit, or sigma-level. It may seem logical to utilize opportunity-based metrics such as DPMO or sigma level as project metrics, but their most important use is in the comparison of dissimilar products and services. These opportunity-based metrics allow for normalizing out the complexity via the opportunity count of a particular good or service. DPMO offers a way to make a fair comparison of two organizations quality levels. DPMO and sigma level are also commonly used to roll-up organizational quality performance across dissimilar functions and departments. Opportunity-based metrics are not normally recommended to measure project performance.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 31 of 40

    Section 4: Yield Introduction to Measures of Yield

    The concept of differing quality-based metrics (defectives versus defects) has a corollary in the yield world: Classical Yield and Rolled Throughput Yield (RTY). Percent defective is the same as percent yield (Classical Yield). Defects Per Unit corresponds to percent Rolled Throughput Yield. Defects Per Million Opportunities corresponds to Sigma Level.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 32 of 40

    Yield Brain Teaser

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 33 of 40

    Classical Yield Defined

    Classical Yield is the number of good units divided by the number of total units times a hundred percent. A second definition of classical yield is one hundred percent minus the quantity of the number of defective units divided by the number of total units. Either way, we base our calculation on the number of defectives, or total units minus good units, found at the end of the process.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 34 of 40

    Classical Yield Limitations

    Using classical yield to measure performance doesnt tell the whole story. Using classical yield as a metric has some limitations: It ignores the internal hidden factory rework. It counts delivered defectives, not in-process defects or defectives. It hides true performance.

    Another way to measure yield is by using Rolled Throughput Yield. In manufacturing circles, classical yield is sometimes referred to as First Time Yield, First Pass Yield or Final Test Yield.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 35 of 40

    Rolled Throughput Yield - Introduction

    Rolled Throughput Yield is the probability of a unit making it all the way through a process with no rework. Any unit that requires rework at any point in the process is considered bad, whether it results in a good unit or not. Using classical yields can misrepresent the increased effort and cost due to rework.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 36 of 40

    Rolled Throughput Yield

    The reason RTY is called a rolled yield is because it rolls the yield of each process step into the subsequent one. Each step has its own In-Process Yield, known as IPY. The most accurate estimate of Rolled Throughput Yield is calculated by multiplying all of the subordinate in-process yields together. We calculate the Rolled Throughput Yield as the in-process yield of step one times the in-process yield of step two times the in-process yield of step three. Using Rolled Throughput Yield when in-process data is available provides a true picture of the overall rolled process yield. It also provides data on where defects are occurring within a process, not simply a tally of defectives at the end.

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 37 of 40

    Rolled Throughput Yield - Analysis

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 38 of 40

    Rolled Throughput Yield - Advantages

    RTY enables you to: Estimate your true yield performance Allow for much finer resolution of measuring improvement Pareto-ize your defects and nail the worst offenders

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 39 of 40

    Calculating Six Sigma Metrics (Activity)

  • Six Sigma Metrics

    1999-2005 Breakthrough Management Group, Inc. CONFIDENTIAL. Any Reproduction or Dissemination Strictly Prohibited. All Rights Reserved September 03, Breakthrough Management Group. Unpublished proprietary work available only under license. All rights reserved.

    Page 40 of 40

    Module Review

    In this module, we learned: It is easy to confuse high-level business metrics with hands-on level primary process metrics. It is important to measure any potential negative consequences through defining consequential metrics. How to value the financial impact of each project through financial metrics. Financial metrics are the way

    we engage leadership to buy into our projects. Measuring the metrics will require using historical or newly gathered data to estimate the baseline performance, entitlement, and or benchmark of a process. The entitlement and benchmarks will allow us the ability to set reasonable targets for the magnitude of the improvement that we will seek. Defectives and classical yield tend to hide true performance. Instead, defect-based measures, or Rolled Throughput Yield, should be used as primary process metrics when dealing with quality based project objectives.