ShoreTel - B-Port UC

ShoreTelBrilliantly simple business communication

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Company information

2

FoundedSuperior technology designed from a clean sheet of paper in 1996

LocationsHeadquarters in Sunnyvale, California with offices Austin, Texas, and the UK, Germany, Spain, Australia, Singapore and Hong Kong

CustomersMore than 11,000 globally

DistributionSold through resellers and distributors worldwide

OwnershipPublic, listed on NASDAQ (“SHOR”) No debt, positive cash flow


A global reputation for excellence

• Customers in 27 countries

• Winner of many industry awards including Best in VoiceCon for the last three years

• Best overall VoIP provider by Nemertes Research for the last six years running

• More than one million licensed users to date

• Great collaboration with world leaders: IBM, AT&T, Verizon, Juniper, Extreme

• 48 percent annual compound growth, positive cash flow

3


Strong Annual Revenue Growth

$19

$35

$62

$98

$129$135

FY 2004 FY 2005 FY 2006 FY 2007 FY 2008 FY 2009

($ in millions)

CAGR 48%

__________Note: fiscal year ended June 30. CAGR calculated based on full (non-rounded) numbers.


Simple, effective philosophy

5

Obsessively driven to deliver the best customer experience RAVING FANS GIVE HIGHEST SATISFACTION RATINGS

Making innovation truly workPURPOSE-BUILT FOR THE POWER OF IP

A straight forward approach to everythingCOMMITTED TO VALUE WITH RAPID ROI FOR CUSTOMERS


One brilliantly simple solution for the way you work

6

Business Communication Solution

Unified

CommunicationsIP Phone System Contact Center




Unified


Unifying rich communication capabilities into a modular

design that scales and integrates with ease




Unified




Integrating voice, video, data across any device to

streamline collaboration and enhance productivity




Unified




Integrating voice, video, data across any device to

streamline collaboration and enhance productivity

Combining flexible yet sophisticated multimedia

contact center capabilities, to empower agents anywhere


IP Phone System

One brilliantly simple SINGLE PLATFORM solution

10

Business Communication SolutionAll-in-One

Contact CenterUnified

Communications


Powerful capabilities easily unleashed

11

Intuitive to use/manageRaises productivityFrees up IT resources

Purpose-built for IPHighly versatile & reliableIdeal for business agility


The rewards of ease-ability

13

EASY TODEPLOY

EASY TO

LEARN

EASY TOUSE

EASY TOMANAGE

EASY TOSCALE


And brilliantly simple has a unique architecture

• Built from the ground up for IP unlike our competitors

• Distributed architecture makes it easy to deploy and scale to multiply sites and locations

• A single image, unique, distributed architecture allows business to be as agile as possible with their business communication

• Managed from anywhere with ease through ShoreTel Director: an intuitive browser-based interface that unifies everything

• Applications are distributed and can run from anywhere in the system

• Open platform for business agility, integrating enterprise applications, third party phones and even other UC/UM platforms

© 2009 ShoreTel, Inc. All rights reserved worldwide. 15

Designed for maximum availability

• Provides five-nines availability for mission critical communications

• Reliability is inherently built into the system using flash drive technology

• In the event of a WAN failure, switches continue to work independently

• In the event of a switch failure, n+1redundancy ensures it rolls over to anavailable switch on the network


And it is an open SINGLE platform for business agility

Works seamlessly in any business environment, integrating:

• Enterprise applications such as Microsoft Dynamic CRM, Salesforce.com and Netsuite

• Custom-built applications via the platform’s open API

• Third-party phones

• Even other UC/UM platforms such asIBM Lotus Sametime, Microsoft OSC and others

16


It’s not just about savings: it’s also about the gains

17

Greatcustomer experience

Impactfulcommunication

Dynamiccollaboration

Productiveworkforce

Lowpurchase cost

Lowdeployment cost

Lowoperating cost

Lowgrowth cost


A closer look at total cost of ownership (TCO)

Capital cost for telephony system

Capital cost for network upgrade

Implementation

Training & support

Moves, adds & changes

Telephony system management

Network cost

Electricity cost

ShoreTel Mitel Avaya Nortel Cisco TDM0

2

4

6

8

10

12

14

16

18

20

$M

TCO comparison ofMajor UC System Vendors

(Pre-tax)

10 Year analysis based on VoiceCon standard large enterprise configuration:

1,500 users across 3 sites

Source Data: Nemertes Research, Ailean Research, EPA.

18

$8.67

$9.83

$11.07$11.80

$13.89

$16.25


ShoreTel Platform – Software

Distributed Call Control Software

• Single, unified system – management ease

• Reliable, stand-alone services in all locations

• N+1 reliability inherently built in to architecture

Rich Software Applications

• Unified messaging and auto-attendant

• Contact Center and IVR

• IM, Audio, & Web Conferencing

1919

ShoreTelPlatform

ShoreTelIP Phones

ShoreTelUser Applications

ShoreTelSystem Management

ShoreTelOpen Integration

ShoreTelServices


ShoreTel Open Integration

Open Ecosystem

• Enterprise applications seamlessly integrate into the system

• Out-of-the-box implementation

• User productivity & efficiency greatly enhanced

• Open APIs for custom integrations

24

ShoreTelPlatform

ShoreTelIP Phones

ShoreTelSystem Management

ShoreTelServices

ShoreTelUser Applications

ShoreTelOpen Integration


Customer satisfaction is our mission

50

55

60

65

70

75

80

85

90

95

Baseline Q3-05 Q4-05 Q1-06 Q2-06 Q3-06 Q4-06 Q1-07 Q2-07 Q3-07 Q4-07 Q1-08 Q2-08 Q3-08 Q4-08 Q1-09 Q2-09 Q3-09 Q4-09

Strict Rules for Serious Results• 4 point scale• Conducted by third party• All results included• Everyone is measured—partners and employees alike

0-

Ran

king

World Class


Number 1 for six years running – Nemertes Research

2

2.5

3

3.5

4

4.5

ShoreTel Microsof t Cisco Alcatel-Lucent Avaya 3Com Mitel Nortel

4.05

3.76 3.73 3.733.57 3.52

3.42 3.39

IP Telephony: All Vendors, Overall Scores

26

Nemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Fall 2009

ShoreTel


COMPETITORS

HARDWARE + Switch-based – Server-based (disk drives)

Making innovation work for you

SOFTWARE + Distributed – Centralized

MANAGEMENT + Single, intuitive web-based interface – Disparate systems

END-USER FUNCTIONALITY + Seamless and consistent across locations – Inconsistent features

across locations

REDUNDANCY + N+1 – 2N, duplicate systems

SCALABILITY + Modular – Forklift upgrades

SERVER DEPENDENCY + Low – High

EASE-OF-USE + Brilliantly simple – Unintuitive and complex

TOTAL COST OF OWNERSHIP + Low – High

ShoreTelBrilliantly simple

ShoreTel - B-Port UC

Documents

simple solution

simple business communication

business agility

power of ip

scale easy

simple experience free

powerful capabilities

modular design