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©2011 CIBER, Inc. | 1 | 5/27/22 Ian Rudy Principal Consultant CIBER Collaboration Practice SharePoint Solution Architect Pittsburgh Area SharePoint User Group Wednesday, July 20, 2011 “Content is King” James Stevens Principal Consultant CIBER DW/BI Practice BI Solution Architect
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Page 1: Share Point User Group Content Is King

©2011 CIBER, Inc. | 1 | 07/20/2011

Ian RudyPrincipal ConsultantCIBER Collaboration PracticeSharePoint Solution Architect

Pittsburgh Area SharePoint User GroupWednesday, July 20, 2011

“Content is King”James StevensPrincipal ConsultantCIBER DW/BI PracticeBI Solution Architect

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Agenda

• Introduction– What is User Centered Design– What problem are we trying to solve

• Approaching User Centered Design– Business Objectives– Information Architecture Process

• SharePoint 2010 New Features• Demo using UCD approaches• Q/A

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• Rather than requiring users to adapt their attitudes and behaviors in order to learn and use a system, a system can be designed to support its intended users’ existing beliefs and behaviors.

• Create experiences based on observed or implied user needs over time.

• Place users at the center and design solutions to support them.• Social and Enterprise 2.0 concepts are starting to influence this

approach in major ways.

What is User Centered Design?

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• Separate presentation from storage and logical architecture• Allows for proper site collection and content database storage

models• Removes the need to know “where” things are• Provides a more extensible and flexible design of SharePoint..

And opportunities to distribute and scale• Naturally supports robust and faceted search

UCD Impact to SharePoint Architecture

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• I can’t find anything• I can’t find the information I know is there• Search is really bad• There are 3 versions of the same content• I’m not sure where to find the latest information• Making the intranet relevant to every user• Business change from regional to global focus

What problem are we trying to solve?

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Collaboration - SharePoint Business Intelligence

Ontology Logical Data Model

Taxonomy Dimensional Hierarchy

“folksonomy” Free Form Text Label

SharePoint List Database Table

SharePoint List View Database View

Managed Term Sets Conformed Dimensions

Content Query SQL

Term Store Management Master Data Management

Content Identification Data Profiling

Can a BI Architect be a good Information Architect?

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1. Create a single global corporate communications platform– “Get targeted, localized and relevant information to the right people at the right

time”

2. Increase the quality and visibility of published information to the employee population– “Provides one source of the truth”

3. Improve collaboration and innovation capabilities– “Encourage sharing of best practices”

4. Offer an improved user experience through enhanced personalization, search, navigation, knowledge sharing and social media tools– “Make users happy”

5. Deliver a current, searchable employee directory– “Help everyone find and network with the right people”

Intranet Project Objectives

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• Make the IA sufficiently resilient– Build site that can withstand organizational restructuring (reorganizations,

mergers, acquisitions, Change in Business Strategy, etc.)

• Help users find content quickly and easily– Improve productivity by Eliminating Wasted Clicks

• Improve usability– Simple Navigation and Robust Search– Provide a consistent user experience, look and feel

Information Architecture Goals

Think of Information Architecture as the Business Language of your Company

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• Discovery Interviews• Reviews of other Intranet sites’ structures.• Analysis (Site Traffic, Search Results)• Content Inventory Worksheets• Card Sorting• Surveys• Expert Review• Focus Groups• CIBER Practice Knowledge – Industry Best Practices

Research Methods (IA Tools)

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Content Inventory Worksheets

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• News (Corporate Communications)– News was targeted to specific audiences. Global (everyone), Business Unit (Regions),

Functional Area (Departments) and translated into various languages• Example: Latin America Senior Management Organizational Announcement in Spanish

• Policies– Noticed that Policies were categorized by Business Unit (Regions), Functional Area

(Departments) and Published in different Languages• Example: North America, HR Social Media Policy written in English

• Procedures– Noticed that Procedures were categorized by Business Unit (Regions), Functional Area

(Departments) and Published in different Languages• Example: Operational Procedure for Manufacturing in Europe written in German

• Forms– Noticed that Forms applied to Business Unit (Regions), Functional Area (Departments),

Processes (Tasks) and written in different Languages• Example: Request for Business Cards/Stationary for UK & Ireland in English• Example: Fleet Operations Form that Applies to North America in English

Content Inventory Worksheets – Noticed a Pattern

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Different Types of IA: Site Navigational Structures

Organizational Based• Geographical (Business Units)• Departments (Functional Areas)

Task Based• Employee Services• Manager Services• Tools for the Job

Topical Based• Buzzword• “Topic of the Day”

User Centered Design• Targeted Communications to Me• My Profile – Interests, Ask Me About• Communities I’m a member of• Discover content I’m interested in• Resources that apply to Me

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• Content is personalized for employees based on their Business Unit, Functional Area and Language.

With a User Centered IA Design . . . Best of All WorldsThen manage the metadata via Taxonomy Term Store

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Where do you put all the other Content? Portal Landing Page Sites

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Brainstorming the IA - High Level Navigation

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What is a content type? Why should we use them?

• Content Query Web Part• New Content Type Hub feature• Open-closed principle for content type design• Notes from the field regarding the new content type hub and

content type publishing

SharePoint 2010 New Features to support UCD

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• Absolutely best performance for rolling up contenthttp://blog.mastykarz.nl/content-query-web-part-vs-custom-aggregation-web-part/

• Numerous ways to tweak and “customize”– Export and change settings– Subclass – override and extend functionality– XLST

• I know.. Can’t query across site collections.. Single Responsibility Principle

– Every object(site collection) should have a single responsibility

CQWP – Ginsu knife of SharePoint

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• Allows for central management of content types and related information and publishing across site collections

• Not only for content types– Policies– Document Sets– Workflow associations

• Functionality is part of the Managed Metadata Service• Subscribe within or across farms

Content Type Publishing/Syndication

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• Think long and hard about where you put your site collection..• Base content types need to be deployed through code or the

UI!! Everything inheriting from those can be deployed in other ways (CAML, manual, code)

• There is a new SPContentType constructor to make the code deployment easier and lets you control the ID of the content type

• Build your entire content type hub as features and solution packages, make sure to activate the Microsoft Content Type Syndication Hub feature

Content Type Hub Rocks!!.. If you are careful

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DEMO

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Questions?