This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
• Rather than requiring users to adapt their attitudes and behaviors in order to learn and use a system, a system can be designed to support its intended users’ existing beliefs and behaviors.
• Create experiences based on observed or implied user needs over time.
• Place users at the center and design solutions to support them.• Social and Enterprise 2.0 concepts are starting to influence this
• I can’t find anything• I can’t find the information I know is there• Search is really bad• There are 3 versions of the same content• I’m not sure where to find the latest information• Making the intranet relevant to every user• Business change from regional to global focus
1. Create a single global corporate communications platform– “Get targeted, localized and relevant information to the right people at the right
time”
2. Increase the quality and visibility of published information to the employee population– “Provides one source of the truth”
3. Improve collaboration and innovation capabilities– “Encourage sharing of best practices”
4. Offer an improved user experience through enhanced personalization, search, navigation, knowledge sharing and social media tools– “Make users happy”
5. Deliver a current, searchable employee directory– “Help everyone find and network with the right people”
• News (Corporate Communications)– News was targeted to specific audiences. Global (everyone), Business Unit (Regions),
Functional Area (Departments) and translated into various languages• Example: Latin America Senior Management Organizational Announcement in Spanish
• Policies– Noticed that Policies were categorized by Business Unit (Regions), Functional Area
(Departments) and Published in different Languages• Example: North America, HR Social Media Policy written in English
• Procedures– Noticed that Procedures were categorized by Business Unit (Regions), Functional Area
(Departments) and Published in different Languages• Example: Operational Procedure for Manufacturing in Europe written in German
• Forms– Noticed that Forms applied to Business Unit (Regions), Functional Area (Departments),
Processes (Tasks) and written in different Languages• Example: Request for Business Cards/Stationary for UK & Ireland in English• Example: Fleet Operations Form that Applies to North America in English
Task Based• Employee Services• Manager Services• Tools for the Job
Topical Based• Buzzword• “Topic of the Day”
User Centered Design• Targeted Communications to Me• My Profile – Interests, Ask Me About• Communities I’m a member of• Discover content I’m interested in• Resources that apply to Me
• Content Query Web Part• New Content Type Hub feature• Open-closed principle for content type design• Notes from the field regarding the new content type hub and