Service Manual

B273

Ricoh Europe B.V.Technical Training Centre www.get-u-wice.com1

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www.get-u-wice.com

Ricoh Europe B.V.Technical Training Centre B273(Campari-C1)_full-spt_SER_ppt_EN_1.1.a.ppt

Aficio FX200 (B273)

Service Training

List of Changes: (See: View > Notes Page)

Minor changes1.1.a13-10-2005

Initial release1.0.a30-09-2005

DescriptionVersion History

Date of change

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ObjectivesAfter completing this training you should be able to:

install the machine in the fieldperform maintenance on the machinerepair the machine in the field

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RequirementsTraining materials

Machine (B273)

PC running Windows NT/2000/XP

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Training MaterialsThis presentation

Service manual B273

Operating Instructions B273

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Pre-requisites and ExamBasic copier for Service Master

Basic printing for Service Master

Exammultiple choiceNote: You will need the Operating Instructions to do this exam!

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Module Overview1. Overview

2. Specifications

3. Installation

4. Machine Operation

5. Engine

6. Maintenance

7. Replacements

8. Troubleshooting

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1. Overview

1. Overview

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OverviewThe B273 is an MFP, designed by a Korean manufacturer

This means that the engine is not the same as found in most Ricoh products

Also some of the terminology and abbreviations used in this presentation may be different from what you are used to.

This training course will teach you how to use and service the machine.

1. Overview

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Operation PanelEasy-to-use 2-line, 16-digit display

1. Overview

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Basic SpecificationsPrint speed

A4: 20 ppmLT: 22 ppm

Paper input: 250 sheets (plus 50 with by-pass tray)

Paper output: 150 sheets

Resolution: 600 x 1200 dpi

CPU: 166 MHz

Standard Interfaces: Ethernet, Parallel and USB2.0

Printer language: PCL6

1. Overview

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Sales pointsCopier features.

Max 8½” x 14” copying from ADFAuto reduce/enlarge copyPoster/Clone Copy

Printer features.8½” x 14” size printing

Scanning featuresColor/ Black & White Scan capabilityTwain Driver75dpi – 4800dpi (enhanced)

Fax featuresModem speed: 33.6Kbps Transmission speed: 3 sec Scanning speed: 2.5 sec

1. Overview

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Scan to USBThis feature lets you scan a document and save it directly to a USB stick.

Document

To USB memory stick

CM-C1Start scanning from the machine

Document

To USB memory stick

CM-C1Start scanning from the machine

1. Overview

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Remote Setting UtilitiesPrinter Settings Utility : USB & Parallel connection

Web Image Monitor: Ethernet connection

1. Overview

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Machine TargetsUnit life: Approximately 150K or 5 years, whichever comes first.

Average monthly print volume: 1K outputs

Maximum monthly print volume: 2.5K outputs

Duty: 15K outputs

1. Overview

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Optional UnitsThe machine has the following optional units.

1 x 250 sheet paper feed unitMemory (32/128 MB)

» The machine has a standard memory of 16 MB. This can be expanded to a maximum of 144 MB.

There are no optional interface units for this machine.

1. Overview

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2. Specifications

2. Specifications

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General SpecificationsPrint speed

20 ppm for A422 ppm for Letter

Warm up time: 42 seconds (same from energy saver mode)

First print time10 seconds from stand-by50 seconds from energy saver mode

Paper inputStandard paper tray: 250 sheetsBy-pass tray: 50 sheetsOptional paper tray: 250 sheets

2. Specifications

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Paper SpecificationsPaper Sizes and weights:

2. Specifications

Paper Tray Supported Paper Sizes Remarks Standard Paper tray A6, A5, A4, B5, 81/2” x 11”,

81/2” x 13”, 81/2” x 14” Plain paper

By-pass tray A6, A5, A4, B5, 71/4” x 101/2, Plain paper, Envelope, 81/2” x 11”, 81/2” x 13”, 81/2” x 14”

Irregular size: 76-216 x 127-

Transparency, Label, Card, Post card

356 mm (3.0” - 8.5” x 5.0” - 14.0”)

Paper Tray Paper Weights Standard Paper tray 60-90 g/m2(16-24 lb.) By-pass tray 60-163 g/m2(16-43 lb.)

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Print SpecificationsPrint Drivers: PCL6

Resolution: Normal: 600 x 600 dpiMaximum: 1200 x 1200 dpi

Toner save mode: Supported

Memory: 16 MB

Duplex: Not Supported

2. Specifications

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Scanning SpecificationsScan (full color) method: CCDResolution

Optical: 600 x 1200 dpiEnhanced: 4800 x 4800 dpi

Scan areaRecommended scan width: 208 mmMaximum scan width: 216 mm

Scan to....(supported)E-mailImageOCRFaxWeb

2. Specifications

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Copy SpecificationsCopy (black-and white) resolution

Text: 600 x 300 dpiText/Photo: 600 x 300 dpiPhoto: 600 x 600 dpi

First copy timeStandby

» 10 seconds: Platen» 15 seconds: ADF

Energy saver: 50 secondsResolution

Scan: 600 x 300 dpi, 600 x 600 dpiPrint: 600 x 600 dpi

2. Specifications

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3. Installation

3. Installation

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OverviewThe user installs this machine.

This means that there is no installation procedure in the Service Manual.

However you should also know how to do a full machine installation in case you are required to do so in the field.

Use the Operating Instructions to install the machine.

3. Installation

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Before you StartGo over the following with the customer before you install the machine. You can get the details from the Operating Instructions (OI), Section 2.

Unpacking the machine» Show the customer all the accessories. Point out the

packing tapes and show the customer how to correctly remove them.

Selecting a location» Assist the customer in selecting a suitable area to put

the machine. Make sure the customer understands the machine requires certain clearance.

» Explain to the customer about the dangers of direct sunlight, cool air, etc.

3. Installation

More on Before you StartYou may have to install the machine this time. However if the customer is satisfied with this machine they may order a second machine at a future date. At this time. the customer may have to install the second machine by themselves. For this reason you should cover the points shown on the slide.

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InstallationInstall the toner cartridge.

Install the optional paper tray unit.

Install additional memory.

Do the following after you have installed the toner cartridge:

Load paper to the machineChange the paper size in the trayConnect the machineSwitch the machine on

3. Installation

More on InstallationShow the customer the following

How to shake the toner cartridge before it gets installed to the machine. The correct procedure to load paper to the machine as well as how to change the tray size. This can prevent paper jams in the future.How to connect the machine. The customer may want to move the machine to another location in the future.How to turn on the machine.

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Setting up the MachinePractice the following:

Changing the display languageSet the machine IDEnter charactersSet the date and timeSet paper size and typeUser save modes

3. Installation

More on Setting up the MachineShow the customer how to do the following.

Change the display language. Some offices support a multi-lingual environment (Quebec, parts of Europe, etc.)

Set the machine ID. Some countries require this by law.

How to enter characters with the keypad. This is important because if the user doesn’t understand how to enter information into the machine, then they won't be able to take advantage of the many features.

Set the date and time. The user may need to do this again if they move the machine, or if there is a power failure.

Set the paper size and type. Depending on customer needs they may need to change paper sizes often.

User save modes. Some users are very cost conscious.

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Printer SoftwareDo the following:

Install the machine softwareRepair the softwareRemove the softwareUse the printer utilities

3. Installation

More on Printer SoftwareMake sure to examine the system requirements before you install the system software.Do the repair/ remove software procedures as often as you feel necessary.

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Scanner SoftwareInstall Twain driver

When connected to parallel port or USBInstall the network twain driver ScanClair

When connected to networkInstall the scanner software SmarThru4

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Last StepDo a couple of print jobs to make sure the machine works correctly.

Try and use various paper sizes and print media if possible.

3. Installation

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OverviewThis chapter is divided into 2 sub chapters to show you how to use the machine from a service point of view and from a user point of view:

4.1 Service 4.2 User


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4.1 Service

4.1 Machine Operation > Service

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Tech ModeTech mode lets you check the machine and do various tests to solve problems.

Practice going into Tech Mode


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What Can I Do in Tech ModeTech Mode lets you do the following

Data Set-upMachine TestsMachine ReportsClear All MemoryShading Test

Practice doing some of the above.


Service Manual, Sections 5.1.2 to 5.1.4

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FirmwareThere are two procedures you can use to upgrade the machine firmware

Using Print Setting Utility» Machine connected to PC through parallel or USB cable

Using Web Image Monitor» Machine connected to PC through network

Upgrade the machine firmware.Practice both modes.


Service Manual, Section 5.3.1

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Firmware Recovery ProcedureThe machine will not operate if the update procedure did not work correctly. At this time, do the following

Set the power off and then on.Do the steps in the firmware download procedure again.

The machine will start the upgrade procedure again.


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Engine Test ModeThe engine test mode lets you check the condition of the print engine.

It tests the condition of each device and shows the result of the test on the LCD.

Go into Engine Test ModePress Menu → # → 1 → 9 → 3 → 1 in sequence. The LCD shows "TECH". Then the machine goes into service (tech) mode.Press Menu → # → 1 → 9 → 3 → 1 in sequence to go back to user mode

The machine operates normally in Engine Test Mode.


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What Can I Do in Engine Test ModeDiagnostics

Status PrintWhen this function is enabled a group of parameters are printed at the bottom of each page. This shows the print engine condition. This setting stays on when you get out of Engine Mode, so make sure to disable it.


Service Manual, Section 5.4

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4.2 User

4.2 Machine Operation > User

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Paper HandlingPractice the following:

Selecting print materialsLoading paperSelecting an output location


Operating Instructions, Section 3More on Printer Handling

This section is important for the user. Go over the following with the user if possible

Some customers may want to print on various print media. Go over the supported print media with the customer. Show the user how to correctly load paper into the paper tray unit. This can avoid paper jams. The machine can print outputs to different output locations. Show the customer how to do this.

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PrintingPractice the following:

Printing a document in WindowsPrinter settingsPrinting multiple pagesPrinting postersFitting documents to selected paper sizesReducing/Enlarging documentsUsing watermarksUsing overlays


Operating Instructions, Section 4More on Printer

This material on this slide will depend on the user. Customer who require more advanced printing applications will be interested in this information.

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CopyingPractice the following:

Loading paper for copyingSelecting the paper trayPreparing a documentMaking copiesSetting copy optionsUsing special copy featuresChanging default settings


Operating Instructions, Section 5More on Copying

This material on this slide will depend on the user. Customers who require more advanced copying applications will be interested in this information.

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ScanningPractice the following:

Scan from control panel to an applicationScan using SmartThru/Twain driver/USB Flash DriveNetwork scan


Operating Instructions, Section 6More on Scanning

This material will be useful for users who want to scan and turn pictures and text into digital files on the computer.

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FaxingPractice the following:

Sending a faxReceiving a faxAutomatic dialingMore fax features


Operating Instructions, Section 7More on Faxing Applications

This material will be useful for users who want to use the machine as a fax machine.

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Using USB Flash DrivePractice the following:

Installing USB flash driveScanning to USB flash driveManaging USB flash drivePrinting from USB flash driveBacking up USB flash drive


Operating Instructions, Section 10More on Using USB Flash Drive

Go over this information with the customers. This will be very useful for customers who want to carry data from one location to another.

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Using the Machine on a NetworkPractice the following:

Setting up a locally shared machineSetting up a network-connected machine


Operating Instructions, Appendix AMore on Using the Machine on a Network

This information will be important for customers who want to have the machine shared on a network. Show the user how to set this up.

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AdministratorGo over the following with the administrator if possible:

Basic network installationPrinter driver installationNetwork installationAdministration tools


Operating Instructions, Administrator Guide Section

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5. Engine

5. Engine

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Machine ComponentsGo to the machine and locate the components.

5. Engine

Service Manual, Section 6.1.1 and 6.1.2

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System LayoutThe following parts of the machine all do independent operations:

Main ControlOperation PanelScanner Line InterfacePower Supply

The controller is composed of 2 CPUs and 1 board.

The scanner is composed of the ADF and platen cover.

5. Engine

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Paper Feed-OverviewThe paper tray unit and the manual by-pass unit automatically feed paper to the machine.

A friction pad separates the paper and makes sure that paper is fed one sheet at a time.

A sensor checks when the paper tray is empty. There is no paper near end sensor in this machine.

5. Engine

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Transfer UnitThe transfer assembly consists of the PTL (pre-transfer lamp) and the transfer roller.

The PTL sends light to the OPC drum. This lowers the charge on the drum’s surface and improves transfer efficiency.

The transfer roller moves toner from the OPC drum surface to the paper.

5. Engine

More on the Transfer UnitThe charging voltage, developing voltage and the transfer voltage are controlled by PWM (Pulse Width Modulation). Each output voltage is changeable according to the PWM duty cycle. The transfer voltage used when the paper passes the transfer roller is decided by environment recognition.

The resistance value of the transfer roller changes due to the surrounding environment in the room or within the machine. This change in resistance in turn changes the value of the voltage due to loading. This voltage is fed back into the set through the A/D converter.Based on this fed back value the PWM cycle is changed to maintain the required transfer voltage.

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Drive UnitThe drive assembly is a gear driven power unit.

The main motor supplies power to the following:Paper feed unitFusing unitToner cartridge

Software drives the main motor and controls the motor acceleration, motor speed and motor deceleration.

5. Engine

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Fusing UnitMechanism

Fusing lampHot roller Pressure rollerThermistor and thermostat.

Safety features1st protection device: Hardware cuts off when the machine overheats (>207°C). 2nd protection device: Software cuts off when the machine overheats (>220°C).3rd protection device: Thermostat cuts off mains power to the fusing lamp (>160°C).

5. Engine

More on the Fusing UnitThe temperature of the heat roller's surface is measured with a thermistor.The AC power is controlled by comparing the target temperature to the value from the thermistor. An error shows if the value from the thermistor is out of the controlling range during the fusing process.

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Fusing Unit ComponentsThermostat

The thermostat cuts off the power to the fusing lamp to not let the machine overheat. Power gets cut when the thermostat temperature gets to 160°C

ThermistorThe thermistor detects the surface temperature of the hot roller. This information goes to the main processor, to regulate the temperature of the hot roller

Hot RollerThe fusing lamp heats the surface of the hot roller. Toner gets melted and stays on the surface of the paper when the paper passes between the hot roller and pressure roller

Pressure RollerThe pressure roller is mounted under the hot roller

5. Engine

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Fusing Unit ErrorsOpen heat error

The temperature stays lower than 68°C for more than 25 seconds during warm-up.

Low heat errorStandby:

» The temperature stays lower than 100°C for more than 25 seconds.

Printing:» The temperature stays lower than 145°C for more than 5

seconds for 2 consecutive pages» The temperature stays 40°C lower than the fixed fusing

temperature for more than 4seconds for 3 consecutive pages. Overheat error

The temperature stays higher than 220°C for more than 3 seconds.

5. Engine

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Scanning UnitThe image gets read using a photosensitive sensor.

The scanning unit consists of the following parts:CCD moduleConnection boardADF boardAFE (Analog Front End)Image Processor (located in CPU)Platen glass and ADF mechanism.

5. Engine


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Laser Scanning Unit (LSU)Converts the video data received from the computer into an electrostatic latent image on the surface of the OPC drum.

5. Engine

More on the Laser Scanning UnitThe laser-scanning unit converts the video data received from the computerinto an electrostatic latent image on the surface of the OPC drum. This is achieved by controlling the laser beam and exposing the surface of the OPC drum to the laser light. The polygon mirror reflects the laser light onto the OPC. Each side of the mirror is one scan line. The OPC drum turns as the paper feeds to scan the image down the page.

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Toner AIO Cartridge

Transfer Roller

Charge RollerOPC Drum Doctor Blade

Supply Roller

Developer Roller

5. Engine

More on Toner CartridgeThe toner cartridge contains the OPC unit and toner unit.

The OPC unit consists of the OPC drum and charging roller. The toner cartridge unit consists of the toner, supply roller, developing roller, and doctor blade. There is no toner near end sensor in the machine. But the machine has a toner remaining amount sensor.

A cleaning blade is used to collect used toner.Developing method: Non magnetic 1 element contacting methodToner: Non magnetic 1 element shatter type tonerToner life span: 5,000 sheets (IDC Pattern/A4 standard)OPC cleaning: Electrostatic process

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New AIO DetectionA new supply AIO cartridge has a ID chip.

The machine knows a new cartridge has been installed when the chip gets detected.

5. Engine

More on New Toner Cartridge DetectionWhen the new cartridge is installed in the machine, the machine automatically detects by the ID chip that the cartridge is brand-new. Then the machine resets the total dot counter (TOTAL TONER COUNT) and CRU print counter (Cru Prints). and increments the counter for counting the number of CRU replaced (Replaced Toner Counts). In the case when the “Replaced Toner Counts” is 0, the CRU currently installed is regarded as a starter CRU. In this condition, threshold to detect toner end is shorter than that for supply CRU.

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Toner End DetectionThe machine does not have a toner end sensor.

The machine checks the amount of toner with software. The machine counts and adds up black dots as toner consumption. For example, the following occurs when the machine prints 5% of test chart.

» Starter cartridge: Approx. 4,750,000,000 dots will be added

» Supply cartridge: Approx. 7,500,000,000 dots will be added

You can check the total dot counts from the current cartridge in the System Data List in TECH mode.

5. Engine

More on Toner End DetectionWhen the total number of dots gets to a pre-programmed figure (as for toner near-end), the machine shows “TONER LOW”. After another period of dots has been counted up, the machine finally shows “TONER EMPTY” (as for toner end), and the machine stops printing.

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Main PBAThe engine board and controller board are both on a single PBA and consist of the following parts:

CPUPrinter scanner Line control functions.

5. Engine

Service manual, Section 6.3.1

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Sensors and CircuitsThe machine has the following sensors:

Paper empty sensorBy-pass tray sensorPaper feed sensorPaper exit sensorCover open sensor

The machine has the following circuits:DC Fan/SolenoidMotor

5. Engine


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SMPS and HVPSThe SMPS (switching mode power supply) and HVPS (high voltage power supply) are on the same board.

5. Engine

Service Manual, Section 6.4.1. to 6.4.2More in SMPS and HVPS

The SMPS supplies either 110V or 220V DC power to the system, and outputs +5V, +12V and +24V supplies to the main and other PBAs. The HVPS creates the high voltage of THV/MHV/Supply/Dev and supplies it to the toner cartridge. The CPU modifies some of these voltage settings to provide the ideal voltages to create the image. The HVPS part uses the 24V, and outputs the high voltage for THV/MHV/BIAS. Outputted high voltage is supplied to the following parts:

Toner CartridgeOPC CartridgeTransfer roller.

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Fusing Unit AC Power ControlThe fusing lamp is heated with AC power and is controlled by a triac (THY1).

"On/Off control" is achieved when the gate of thetriac is turned on/off by a phototriac (PC1). The Phototriac also acts as an isolating part.

5. Engine


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OthersUSB Host

The USB host PBA provides power to the USB connector. This enables the USB memory drive to use the following functions:

» Direct printing» Scan to USB functions

Fax ModemGroup3 facsimile modem

LIU PBAThe LIU board is the line interface unit and consists of the following.

» Tel_line» Interface circuit» Telephone circuit

5. Engine

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6. Maintenance

6. Maintenance

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OverviewThe user can do all maintenance procedures for this machine.

However you should also know how to maintain this machine in the event that you are asked to do so in the field.

6. Maintenance

The main point of this chapter is to educate you on machine maintenance. At the same time, the information presented can also be passed along to the customer.

Try to give a demonstration to the customer when you are at the customer site if possible. Teaching the customer essential maintenance procedures can save you a future visit to the site.

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6.1 Service PM

6.1 Maintenance > Service PM

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Service PM IntervalsScanner

ADF Rubber pad: 20 KADF Pick-up Ass'y: 80 K

Printer Transfer Roller: 60 KFusing Unit: 80 K Pick-up Ass'y: 150 K

6.1 Maintenance > Service PM

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6.2 User PM

6.2 Maintenance > User PM

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Clearing the MemoryThis lets you clear information stored in the machines memory.

Make sure all fax jobs have been completed before you do this procedure.


Operating Instructions, Section 8

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Cleaning the PrinterThe machine should be cleaned each time you replace the toner cartridge, or, if there are problems with print quality.

Do the following:Clean the outside of the machineClean the inside of the printerClean the scan unit



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Toner CartridgeImportant notes:

Keep the cartridge in the package until you are ready to use it.Do not refill the toner cartridge. Store toner cartridges in the same environment as the machine.Do not expose the cartridge to light for more than a few minutes.


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Slide 75

Redistributing TonerImages can fade or light areas can show if the toner is low.

Redistributing the toner can temporarily solve this.


Operating Instructions, Section 8More on Redistributing Toner

Redistributing the toner is not a permanent solution. Let the user know that this 'could' temporarily solve the problem, and that they should replace the toner cartridge as soon as possible. Replace the toner cartridge if the above procedure does not solve the problem.

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Replacing the Toner CartridgeReplace the toner cartridge.



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Set Notify TonerThis option lets you automatically send a fax to a service company or to the dealer to notify them that your machine requires a new toner cartridge.

Use the “Maintenance” menu to enable this feature.

The telephone number must be pre-programmed by a service engineer


Practice the procedurePress Menu on the control panel until “Maintenance” shows on the top line of the display. The first available menu item, “Clean Drum,” shows on the bottom line.Press the scroll button (or) to show “Notify Toner” on the bottom line. Then press Enter.Press the scroll button to change the setting. Select “On” to enable this feature. Selecting “Off” disables this feature.Press Enter to save the selection.

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Cleaning the DrumClean the OPC drum if streaks or spots show on the printout using the “Maintenance” menu.

You can also enable “Auto Cleaning”The drum will automatically be cleaned every 500 pages.Use it when inferior paper is used.



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Set E-mail NotificationThis features lets you know the machine status via E-mail.

You must enter some information to the Web Image Monitor before you can use this function.



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7. Replacements and Adjustments


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OverviewThis chapter will include practical work assignments.

Make sure you read the precautions in Section 3.1 of the Service Manual before you do the replacement procedures. Otherwise you can damage the machine.

Work through all the assignments in the order that they are presented in the training module.

The procedure to reassemble the fusing unit is complicated. Full details will be provided for this procedure.


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Slide 82

Practical Assignment 1Do the replacement procedures for the following parts:

CoversScanner AssemblyADF Motor AssemblyOperation PanelMiddle Cover and Exit RollerControl Shield AssemblyEngine Shield Assembly and Exit BoardSMPS and LIU


Service Manual, Section 3.2 to 3.9

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Fusing UnitThe procedure to reassemble the fusing unit is a bit complicated.

The stripper pawls must be put in the correct position before you can reassemble the fusing unit.Stripper pawls (red circles) and stripper pawl heads (red arrows) must be set as shown below.


More on Reassembling the Fusing UnitThe most important thing to note when you reassemble the fusing unit, is the position of the 4 stripper pawls. The stripper pawls must be put back to their original position when you reassemble the fusing unit. The machine will still work if the stripper pawls are not put back in their correct positions. However the print quality will be severely affected. There is a procedure to do this.

1. Remove the stripper pawls from the stripper pawl slots. 2. Put the top part of the fusing unit and the bottom part of the fusing unit

together again.3. Set the stripper pawls into the stripper pawls holder slots and snap

them into the slots. 4. Make sure the stripper pawl heads sit as they are shown in the slide.5. Finally, reassemble the rest of the fusing unit.

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Incorrect PositionThis shows the stripper pawls in the incorrect position. Note how the stripper pawls (red circles) and stripper pawl heads (red arrows) are not sitting in their correct position.


More on Incorrect PositionCompare this slide to the previous slide and note the positions of the stripper pawls and the stripper pawl heads. The difference should be obvious.

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Practical Assignment 2This assignment will cover the fusing unit only.

Do the replacement procedures for the following parts:

Fusing unit assemblyThermostatFusing lampStripper pawlsThermistor


Service Manual, Section 3.10.1 to 3.10.5

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Practical Assignment 3Do the replacement procedures for the following parts:

FanLSUCRUM BoardDrive AssemblyCover Mid-FrontTransfer AssemblyFeed AssemblyPick-up Assembly and SolenoidBy-pass/Paper Feed Unit Pick-up Rollers


Service Manual, Section 3.11 to 3.18

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8. Troubleshooting

Paper Tray S t d P Si

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Slide 88

OverviewThe user can do most of the troubleshooting procedures for this machine.

However you should also know how to troubleshoot this machine in case you are asked to do so in the future.

8. Troubleshooting

Paper jams will be the most common problem users will face with this machine. For this reason, you will study paper jam conditions in detail. Make sure you do the practical assignments for troubleshooting paper jam conditions. This will let you train the user how to remove paper jams when you are at the customer site.

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Slide 89

(30Sheets)

Engine Part

PTLPR

CRDR

SR

TR FR

OPC

L S U

Fuser Toner Cartridge

1

2

3

4

5

6 87

Paper Path OverviewThe machine has the following two paper paths.

Engine partScanner part

8. Troubleshooting

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Slide 90

Copy/Scan Document PathThis shows the paper path in the scanning unit.

8. Troubleshooting


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Engine Document PathThis shows the paper path in the engine unit.

8. Troubleshooting


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Paper Jams-OverviewPaper can get jammed under the following conditions:

The tray is loaded incorrectly or overfilled.The tray has been pulled out during a print job.The front cover has been opened during a print job.Incorrect paper type was used.

The machine has the following paper jam conditions.

Jam0: Paper feed areaJam1: Fusing unit/Toner cartridge areaJam2: Paper exit areaBy-pass Jam: By-pass tray

8. Troubleshooting

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Slide 93

ADF Jams'DOCUMENT JAM' shows on the operation panel if a document jams when it gets fed through the ADF.

Practice clearing the following ADF jam conditions:

ADF Input mis-feedADF Exit mis-feedADF Roller mis-feed

8. Troubleshooting

More on ADF JamsTechnically you will be able to do the practical assignment shown on the slide as there will not be any paper jammed in the machine. For this reason you should go to the area of the machine in question and simulate a jam condition. The most important thing to remember is the procedure to clear the paper jam as well as the area of the machine where the jam occurs.

B273


Slide 94

Jam0 (Paper Feed Area)Jam 0 occurs if the paper feed sensor (blue circle) is not operated within a certain time.

PTL FeedSensor MP Sensor

8. Troubleshooting


B273


Slide 95

Jam1 (Fusing/Toner Cartridge Area)

Jam 1 occurs if the paper feed sensor (blue circle) is not operated within a certain time.

PTLEXITSensor

FeedSensor MP Sensor

8. Troubleshooting


B273


Slide 96

Jam2 (Paper Exit Area)Jam 2 occurs if the trailing edge of the paper does not pass the exit sensor (blue circle) within a certain time after the leading edge of the paper activates the exit sensor.

PTLEXITSensor

FeedSensor MP Sensor

8. Troubleshooting


B273


Slide 97

By-pass Tray JamThis jam occurs in the by-pass tray.

PTLFR

EXITSensor

FeedSensor MPSensor

8. Troubleshooting


B273


Slide 98

Common ProblemsThe service manual has tables to help you solve all kinds of problems with:

Paper Feed: Section 4.3Machine malfunction; Section 4.4Print Quality: Section 4.5Fax/ Phone: Section 4.6Copy: Section 4.7Scanning: Section 4.8Error messages: Section 4.9Toner Cartridge: Section 4.10Software: Section 4.11Network: Section 4.12

8. Troubleshooting

No additional notes

B273


Slide 99

Troubleshooting-UserThe user can do many of the troubleshooting procedures for this machine.

Open the troubleshooting section of the Operating Instructions and go over the basic troubleshooting techniques with the user. This can save you a future visit to the site.

8. Troubleshooting

No additional notes

B273


Slide 100

FX200 (B273)

END

No additional notes

Service Manual

Documents

technical

video data

usb flash

stripper pawl

electrostatic

temperature

replaced toner

paper exit