IBM Global Business Services SAP Upgrade Service Grow your business Why Upgrade your SAP application? In a recent survey, 52% of respondents cited new functionality benefits as their main reason to upgrade their SAP systems. As an SAP user, you need to keep your business competitive with new functionality, and avoid the costs and risks associated with outdated and unsupported versions of business- critical software. IBM Upgrade Services The scope of any SAP upgrade can be complex, depending on the specific source and target release. You need to understand various functional and technical considerations: – How to handle ongoing development and support and isolate them from the upgrade? – What are the delta training requirements and how they can be handled? – What is the impact on interfaces to other critical business systems? – How will the risk and effort in custom modifications and testing be managed? – What implications do the upgrade & Unicode have on processor, memory and storage? IBM SAP support teams have created comprehensive processes with a thorough upfront assessment and rapid upgrade implementation with known timescales and predictable cost. Our SAP specialists can undertake an upgrade impact assessment, using standard procedures and a set of upgrade assessment tools, which automate the planning stages and ensure everything is properly considered. Customers receive a detailed estimate of the effort, challenges and risks involved, as well as a thorough assessment and plan detailing how these will be addressed in the upgrade project. We can also assist in preparing a detailed business case for the upgrade. Using IBM specialists within the follow-on upgrade implementation team, you de-risk the upgrade process for business-critical systems. Upgrade specialists work alongside your staff, transferring knowledge and experience, which quickly raises the skill levels within your organisation and makes you more self-sufficient after the upgrade has been completed. Highlights – SAP, is constantly improving, enhancing and adapting its products. – SAP ERP 2005 is the latest release of SAP’s core ERP solution and will not be superseded before 2010. – The latest SAP release provides significantly enhanced functionality across several modular areas. – The business case for the upgrade can vary depending on the scope of new functionality to be deployed both during and after the upgrade. – IBM can provide specialist upgrade knowledge from practical experience in similar projects in different environments. – IBM has developed automated tools and procedures to accelerate all phases of the upgrade lifecycle. – IBM can help in planning your upgrade; in preparing the business case and in performing the upgrade implementation project. – IBM is the #1 systems integrator with SAP and works with 70% of SAP’s larger customers. – IBM is the only systems integrator that has won the SAP Award of Excellence every year, in every country where it’s been offered. SAP Solutions for Mid-market | IBM Global Business Services Established the ‘to-be’ and define delta • Project plan • Visions • Scope • Project organisation • Documentation of the ‘as-is’ IT environment, processes, interfaces, architecture, costs, training materials • Identified non- standard code • Identified work- arounds for gaps • Evaluate risks of affecting critical processes • A description of the to-be situation of the critical processes, functionality, hardware and architecture and the delta between ‘as-is’ and ‘to-be’ • Inventory of changes to ‘as-is’ • Inventory of required code changes • Testing and training requirements • Identified costs of upgrade and or new functionality implementation • Documented roadmap for upgrade including costs, timelines and recommended approach for upgrade • Presented results to top management where the documentation serves as a basis for decisions Upgrade assessment project start Validation of ‘as-is’ Identify non-standard Impact analysis of upgrade Recommendations Upgrade impact assessment • Project plan • Visions • Scope • Project organisation Workshops with key personnel with the purpose of: • Understanding the major pain points with the current business process • Understanding the major pain points from a systems perspective • Gathering potential future business requirements • Evaluating current capabilities • Ranking of all processes • Identified critical processes • Identified processes which may not be affected • Evaluate risks of affecting critical processes • A description of the ‘to-be’ situation of the critical process(es) and the new SAP environment • Evaluation of potential SAP opportunities, to outline how SAP solution could potentially alleviate challenges within the current design • Defined scenarios for the business case • A cost/benefit documentation • Identified cost savings and cost of upgrade and or new process implementation • Identified hard and soft benefits Business case project start Validation of ‘as-is’ Identify critical processes Establish the ‘to-be’ and define scenarios Cost/benefit analysis on defined scenarios • Documented business case with cost/benefit analysis, implementation issues, hard and soft benefits • Proposed roadmap for implementation and quick wins • Create high level project timeline • Develop implementation cost order of magnitude estimates • Present results Develop or validate a business case for upgrade Recommendations