SAP SUPPORT+€¦ · account management account management account management account management KeY eleMenTS uK teams average 15 years saP experience 24/7 no uplifts for ooH calls

SAP SUPPORT+G L O B A L R E A C H . L O C A L T O U C H .

FLEXIBILITYIt’s our people and culture that set us apart and we employ the brightest minds in the business to continuously develop and improve our leading edge SAP Support+ models. With ‘user experience’ always at the forefront of our minds, our award winning services are as flexible as you need them to be.

STANDARDSOur global SAP centres are PCOE certified and our managed services comply with both ISO9001 and ISO27001 standards.

COMMITMENTCombined with best in class SLAs and the wide range of options available, our support services are designed to ensure the maximum return on your SAP investment. We work with you to drive down costs, identifying areas for improvement and adding value to your business by improved e�ciencies. Allowing you to deploy both time and resources to your core business functions.

G3G is a SAP Gold Partner with an enviable track record of solving big issues with innovative solutions. We are recognised for going the extra mile, empowering our clients to achieve success through cost-e�ective, flexible, innovative business solutions and service o�erings.

WITH OVER 1,800 EMPLOYEES WORLDWIDE AND OFFICES IN 22 COUNTRIES... WE ARE WHERE YOU NEED US TO BE.

G L O B A L R E A C H . L O C A L T O U C H .

We PRide OURSelveS...on our flexibility, and our support+ models are designed to accommodate a variety of customer requirements, from flexible Pay as You Go support right through to full outsourcing saP as a service offerings.

HelpDesk (l3) HelpDesk (l1, l2, l3)HelpDesk (l3) HelpDesk (l1, l2, l3)

PaY as You GosaP suPPorT

saP suPPorTas a sErvIcE

sLa manaGEd suPPorT

saPas a sErvIcE

basis support basis as a servicebasis support basis as a service

infrastructure as a service

infrastructure as a service

infrastructure as a service

var manageD enterprise support

var manageD enterprise support

var manageD enterprise support

sap functional support (l3)

sap functional support (l2/l3)

sap functional support (l3)

sap functional support (l2/l3)

upgraDes / patcHes upgraDes / patcHes

cHange requests cHange requestscHange requests cHange requests

projects anD cHange management

projects anD cHange management

projects anD cHange management

manageD outsourcing

transition managementtransition management transition management

service management service managementservice management service management

account management account managementaccount management account management

KeY eleMenTS

■ uK teams average 15 years saP experience

■ 24/7

■ no uplifts for ooH calls when part of a multi year contract

■ no charge for estimates when a multi-year sLa contract is taken

■ uK service management teams

■ uK account management

■ cutting-edge service management tools and customer portal

■ supplement your team or provide full end to end service

■ PcoE certified

■ Leading s/4Hana implementation partner

fix iT Once fix iT fOReveR

I see G3G as a strategic partner who will help us adopt best practice and solutions...Their innovation and thought leadership is an invaluable asset to Drayson Technologies.

LORD DRAYSON, DRAYSON TECHNOLOGIES

WWW.G3G.COM

SOUTH AFRICA | AFRICA Building 1Ashlea Gardens O�ce ParkCnr. Garstfontein RoadMatroosberg StreetPretoria, 0081

+27 12 947 9620 [email protected]

UK | EUROPE Quatro House Frimley Road CamberleySurrey GU16 7ER

+44 370 620 [email protected]

GET IN TOUCHContact us today to discuss how G3G can help your business drive

more value from your SAP solution.

G3G is part of the groupelephant.com family

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