Top Banner
SAP Enterprise Support Guides for SAP S/4HANA Diego Levett and Ed Manmohan, SAP
23

SAP Enterprise Support Guides for SAP S/4HANA...Collaboration and support through the SAP Enterprise Support value maps (e.g. SAP S/4HANA) We strongly recommend you start with SAP

Jan 26, 2021

Download

Documents

dariahiddleston
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
  • SAP Enterprise Support Guides for SAP S/4HANADiego Levett and Ed Manmohan, SAP

  • 2PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.

    Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service

    or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related

    document, or to develop or release any functionality mentioned therein.

    This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and

    functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this

    presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided

    without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

    particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP

    assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross

    negligence.

    All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from

    expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,

    and they should not be relied upon in making purchasing decisions.

    Disclaimer

  • 3PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    Agenda

    SAP Enterprise Support Guides – Introduction

    • Why does SAP have this program?

    • What and how do we deliver?

    How to Register for the SAP Enterprise Support Guides

    Key Takeaways

  • SAP Enterprise Support Guides

    Why does SAP have this program?

  • 5PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    Because sometimes, the team does

    not know that it does not know…

    Team members do not know that they do

    not know

    Team members know that they

    do not know

    Team members know that

    they know

    Team members

    do not know that they know

    Adapted from the “four stages of competence” pyramid.

    https://en.wikipedia.org/wiki/Four_stages_of_competence#cite_note-1

    Get empowered on what you need to know:• Meet The Experts

    • Expert Guided Implementations

    • Live Must-Know webcasts

    Get informed of what you do not know:• SAP Journey Checks

    • SAP CQCs

    • Onboarding

    Execute & repeat (sandbox conversion repetition

    and dress rehearsal)

    CVI

    Finance Conversion

    SAP Fiori efficient implementation

    Downtime

    Migration Cockpit

    Best practices

    Deployment options

    Simplification Item Checks

    Custom code tools and approach…..

    SAP Enterprise Support Guides I IntroductionWhy the SAP Enterprise Support guides?

    …And because a transition to SAP

    S/4HANA is not an upgrade

    At what stage of competence is the

    team on each “must-know”?

    https://en.wikipedia.org/wiki/Four_stages_of_competence#cite_note-1

  • SAP Enterprise Support Guides

    What is it & how do we deliver it?

  • 7PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    Prepare DeployRealizeDiscover Explore

    Collaboration and support through the SAP Enterprise Support value maps (e.g. SAP S/4HANA)

    We strongly recommend you start with SAP Enterprise Support guides before the project start

    * Not every journey check will be available at the start of SAP Enterprise Support guides. Number of journey checks varies depending on

    deployment options and transition paths

    Onboarding session

    between you and SAP

    S/4HANA Enterprise

    Support

    A tailored and goal-based

    SAP S/4HANA

    engagement plan

    is provided

    Planned engagement

    points and journey

    checks* are delivered

    based on the initial

    engagement plan

    Go-live and final exit call

    Initial assessment

    through

    journey checks*

    SAP Enterprise Support Guides Key Pillars

    • Onboarding

    • Journey checks

    • Engagement plan

    • Engagement points (to be delivered throughout the project)

    During project

    lifecycle,

    onboarding

    session can occur

    at any point

    SAP Enterprise Support Guides I IntroductionWhat is the SAP Enterprise Support guides program?

    Go

    Live

  • 8PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    Detailed collections of

    learning assets all

    related to a specific

    topic and aimed at

    giving a

    comprehensive

    understanding of the

    topic.

    Detailed collections of

    learning assets

    organized in a journey

    to help you achieve

    your goals.

    Analyze your systems

    and/or situation based on

    data from your own

    systems. You receive a

    Continuous Quality Check

    (CQC) report with findings

    and a detailed action plan

    to mitigate risks or

    improve the situation.

    Multi-day remote training

    sessions with

    experienced SAP service

    engineers, training

    participants in SAP

    S/4HANA technical and

    functional topics.

    1 hour Live webinars

    focusing on SAP

    S/4HANA technical and

    business topics.

    Sessions are recorded.

    CQC SERVICES EXPERT GUIDED

    IMPLEMENTATIONS

    **

    MEET-THE-

    EXPERT

    SESSIONS**

    LEARNING

    JOURNEYS*LEARNING

    PROGRAMS*TUTORIALS**

    Provide instructions,

    demonstrations, and

    interactive elements

    that teach learners how

    to complete tasks or

    processes.

    Remote live sessions,

    one to few, within 90

    minutes, delivered by

    an SAP expert who will

    explain key SAP

    S/4HANA topics***.

    ACCELERATED

    INNOVATION

    ENABLEMENT

    SESSIONS***

    Journey checks will help you to ensure

    you move in the right direction at each

    stage of your SAP S/4HANA project.

    Each project phase is assessed to

    provide project recommendations,

    learning/enablement options and/or to

    position service content.

    Regular “check-ins” with you

    throughout the program.

    Engagement Points can be human or

    digital, supporting planned and specific

    events.

    Key SAP S/4HANA topics regularly

    delivered live to you in multiple time

    zones and languages allowing for

    customer Q&A.

    JOURNEY CHECKS ENGAGEMENT POINTS LIVE MUST-KNOW WEBCASTS

    SAP Enterprise Support Guides I IntroductionWhich delivery methods and asset types can be included in your engagement plan?

    *The learning journeys and the learning programs are part of the SAP Enterprise Support value maps.

    **These enablement assets are available in SAP Enterprise Support Academy and/or available through the SAP S/4HANA value map learning journeys.

    ***Only limited SAP S/4HANA topics are covered by the asset type Accelerated Innovation Enablement.

    https://support.sap.com/en/offerings-programs/enterprise-support/enterprise-support-academy/value-maps.htmlhttps://support.sap.com/en/offerings-programs/enterprise-support/enterprise-support-academy.htmlhttps://support.sap.com/en/offerings-programs/enterprise-support/enterprise-support-academy/value-maps.html

  • 9PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    SAP Enterprise Support Guides I IntroductionIntroduction to journey checks*

    • Quality gate checks

    • A guarantee that the project will be successful, or that the project is not at

    risk

    • A review of project deliverables (for example blueprint, gap analysis..)

    • A replacement for Premium Engagement or SAP professional services

    involvement

    • A commitment/stamp from SAP that your project has no issues, or that

    everything is done properly

    • Checks on traditional project activities

    JOURNEY CHECKS ARE NOT:

    Journey checks are a new, project oriented, service concept. They are positioned at critical points before, or

    during the project. Each check has two parts, a questionnaire and a report.

    With Journey checks, you will:

    • benefit from lessons learnt from former projects

    • be warned if there are signs showing you could fall in commonly known pitfalls of SAP S/4HANA projects

    • save time and effort by making sure the team is informed on the latest accelerators from SAP

    • receive tailored knowledge recommendations (recorded or live trainings, critical SAP notes..)

    * Not every journey check will be available at the start of SAP Enterprise Support guides. Number of journey checks varies depending on

    deployment options and transition paths.

  • SAP Enterprise Support GuidesHow to register?

  • 11PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    1 2

    To Register: Click on the Sign Up buttonLogon to the SAP Enterprise Support guides landing page

    SAP Enterprise Support Guides Registration Process

    How to register for the SAP Enterprise Support guides

    Send the email to the guides mail box

    3

    https://support.sap.com/enterprisesupport-guides

  • 12PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    Program Disclaimer

    • The SAP Enterprise Support guides does not include consulting or other services from SAP.

    • The SAP Enterprise Support guides will share the most current program information from SAP.

    • Results from the SAP Enterprise Support guides are for illustrative purposes only, and are provided without warranty as to

    accuracy or completeness.

    • The SAP Enterprise Support guides is provided on an "as-is" basis without warranty of any kind, and subject to the "General

    Disclaimer" and other terms of use stated at http://www.sap.com/company/legal/copyright/index.epx .

    • Customer acknowledges, and SAP disclaims any liability resulting from or relating in any way to incomplete, non-disclosed,

    and/or other missing or inaccurate information

    • The SAP Enterprise Support guides is provided for informational purposes only and does not alleviate or amend customer’s

    responsibility for the management, completion, function and operation of its current SAP S/4HANA implementation and/or

    deployment project and initiative.

    • The SAP Enterprise Support guides is delivered remotely by SAP. Customer may request on-site work; any on-site work is at

    SAP’s sole discretion

    • Written materials for the SAP Enterprise Support guides are available in English language only. For interactive sessions, not

    all local languages will be supported.

    • The SAP Enterprise Support guides is for SAP S/4HANA programs and projects only.

  • SAP Enterprise Support GuidesKey Takeaways

  • Key Takeaways

    If you are an SAP Enterprise Support direct customer planning to transition to SAP S/4HANA, you should join the program

    as early as you can.

    • The best moment is several months before your first conversion or PoC, or project start

    • BUT you can join up to two months before your go-live

    SAP Enterprise Support guides combines existing and proven SAP Enterprise Support deliverables with a new project

    driven methodology and deliverables.

    • You will be invited to share your project overview in the onboarding session and discuss progress and pain-points in proactive

    and reactive engagement touchpoints

    • You will save time by receiving tailored learning recommendations for areas which need to be improved. You will understand the

    most relevant training opportunities

    • You will benefit from experience collected from former projects, and get informed of known pitfalls, through the journey checks,

    at multiple stages of your project.

    ✓ From Discover to Prepare

    ✓ From Prepare to Explore

    ✓ From Explore to Realize

    ✓ From Realize to Deploy

    • If you have chosen the conversion scenario, two new SAP CQC services, one for financial data inconsistencies and one for

    downtime optimization are available for SAP Enterprise Support guides customers

    • SAP Enterprise Support guides does not include consulting offerings. Some recommendations or warnings may highlight areas

    where you would like to get assistance but SAP Enterprise Support guides will not be able to provide this. But SAP Enterprise

    Support guides strongly believes that highlighting these areas will help you in your projects

  • SAP Enterprise Support Guides

    Demonstration

  • 16PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    SAP Enterprise Support Guides The onboarding session

    ▪ Customer ABC is about to start an SAP S/4HANA

    project

    ▪ John (SAP) invites ABC to the onboarding call

    ▪ ABC explains their current project situation

    ▪ ABC learns how the SAP Enterprise Support guides

    program can help them

    ▪ ABC and John discuss and agree on governance and

    cadence

    ▪ ABC completes the SAP Enterprise Support guides

    registration process after the onboarding call

    Outcomes of the onboarding call:

    ✓ John has a clear overview of ABC’s SAP S/4HANA project

    ✓ ABC understands SAP Enterprise Support guides

    ✓ John is able to select the relevant journey check

    questionnaires

    https://support.sap.com/en/offerings-programs/methodologies/sap-s4hana-movement/enterprise-support-guides.html

  • 17PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    SAP Enterprise Support Guides The first journey checks

    ▪ The ABC project lead fills or dispatch the journey

    check questionnaires, and send them back to SAP

    ▪ SAP generates journey check reports based on the

    information provided in the questionnaires

    ▪ The ABC project lead receives the corresponding

    reports and can decide which recommendations

    they want to implement

    Outcomes of the journey check reports:

    ✓ ABC learns that:• they need to empower themselves on ABAP Test Cockpit

    • maximum business downtime should be discussed with the

    business at the start of project

    • Fiori is a key element to unlock the value of SAP

    S/4HANA, and is not yet part of the project scope

    ✓ ABC receives prescriptive learning

    recommendations on areas of improvements

  • 18PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    SAP Enterprise Support GuidesThe tailored and goal-based engagement plan

    ▪ Based on the journey check results and

    what was discussed during the onboarding

    call, John creates the prescriptive

    engagement plan

    ▪ The engagement plan captures the relevant

    empowerment assets and services for ABC

    ▪ John schedules a call with ABC to present

    and discuss the engagement plan

    Outcomes of the engagement plan

    documents:

    ✓ ABC receives: • A deck which captures key elements (ABC’s

    situation, governance, cadence, high-level

    plan...etc)

    • An Excel spreadsheet which captures the

    prescriptive, detailed list of assets relevant to

    their project

  • 19PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    SAP Enterprise Support GuidesThe detailed engagement plan

  • 20PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    SAP Enterprise Support Guides Next engagement points

    ▪ ABC and John have regular calls during the project life-

    cycle as agreed during the onboarding call

    ▪ ABC completes the sandbox conversion and discovers

    downtime issues

    ▪ John adjusts the detailed engagement plan and

    recommends the new CQC Technical Conversion

    Optimization service

    ▪ Close to the go-live, John schedules the relevant CQC

    services “Analysis session”, “Going Live Support” and

    “Verification Session”. These services are documented in

    the engagement plan

    ▪ After the go-live, ABC and John have a final exit call

    Outcomes of the next engagement points:

    ✓ ABC receives regular guidance through the prescriptive

    engagement plan, which John adjusts as needed

    ✓ ABC receives support from SAP Enterprise Support guides

    throughout the complete project life-cycle

  • 21PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ

    Use the Q&A panel in the Zoom webinar to ask your questions.

    Ask you questions today!

    Register to SAP Enterprise Support guides program at [email protected]

    mailto:[email protected]

  • Thank you!Stay connected. Share your SAP experiences

    anytime, anywhere. Join the ASUG conversation

    on social media: @ASUG365 #ASUG

  • © 2020 SAP SE or an SAP affiliate company. All rights reserved.

    No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of

    SAP SE or an SAP affiliate company.

    The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its

    distributors contain proprietary software components of other software vendors. National product specifications may vary.

    These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or

    warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.

    The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty

    statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional

    warranty.

    In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or

    any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,

    and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and

    functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason

    without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or

    functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ

    materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they

    should not be relied upon in making purchasing decisions.

    SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered

    trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names

    mentioned are the trademarks of their respective companies.

    See www.sap.com/copyright for additional trademark information and notices.

    www.sap.com/contactsap

    Follow us

    https://www.sap.com/copyrighthttps://www.sap.com/registration/contact.htmlhttps://www.linkedin.com/company/saphttps://www.youtube.com/user/SAPhttps://twitter.com/saphttps://www.facebook.com/SAP