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SAP CUSTOMER RELATIONSHIP MANAGEMENT TRAINING
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sap crm online training in usa,uk

Nov 19, 2014

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www.magnifictraining.com - "SAP CRM(Customer relationship management)" Online Training contact us:[email protected] or+1-6786933994,+1-6786933475, +919052666559,+919052666558 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa.
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Page 1: sap crm online training in usa,uk

SAP CUSTOMER RELATIONSHIP MANAGEMENTTRAINING

SAP CUSTOMER RELATIONSHIP MANAGEMENTTRAINING

Page 2: sap crm online training in usa,uk

SAP CRM Functional Course Content

Introduction to SAP CRM

Marketing

Sales

Service

CRM User Interface ( Web UI)

SAP CRM

Page 3: sap crm online training in usa,uk

SAP CRM Technical Course Content

SAP CRM Fundamentals

Base Customization of SAP CRM

Experience on SAP CRM User Interface

Customizing SAP CRM

CRM User Interface ( Web UI)

SAP CRM

Page 4: sap crm online training in usa,uk

Introduction to SAP CRM

• CRM Customizing Fundamentals• Over view of CRM Architecture• Business Partner• Business categories• BP Roles & Grouping, BP Relationships• Business partner Hierarchy• Organizational Management• Organizational Model, Org

Determination• Territory Management• Territory Hierarchy Levels

Page 5: sap crm online training in usa,uk

Introduction to SAP CRM

• Product Master• Attributes & Set Type, Hierarchies &

Categories,• Product types, Maintain Products• Transactional Processing• Business Transactions• Item Category• Activity Management• Business Activities• Partner Processing

Page 6: sap crm online training in usa,uk

Marketing

• Marketing Planner & Campaign Management

• Marketing Calendar• Personalized Mail Forms• Segment Builder• Customer Segmentation, Attribute List ,

Info sets• Product Proposals• Campaign Automation• External List Management• Lead Management• Lead Questionnaire

Page 7: sap crm online training in usa,uk

Sales

• Opportunity Management• Sales Cycles in Opportunity

management.• Surveys and Questionnaire in

Opportunity management• Order Management• Contract management• Copying Controls• Sales Cycle, Tools–Buying Centre &

Sales Agent• Special functions in order management

Page 8: sap crm online training in usa,uk

Service

• Service order management• Complaints and Returns• In-House Repair Management• Installed Base management• Installed Categories IB• Components• Objects, Object Family• Assign Object Family to IB Category• Service agreements and service

contracts• Warranty claims

Page 9: sap crm online training in usa,uk

CRM User Interface ( Web UI)

• UI concepts and UI V’s SAP GUI• Business roles• Authorization roles• Navigation bar profile• Work center link group• Direct links and logical links• Enhancing the existing business roles• Linking business role to org model.• Transaction launcher

Page 10: sap crm online training in usa,uk

SAP CRM Fundamentals

• Introduction to SAP CRM• Basics and Architecture• SAP CRM Marketing• SAPCRM Sales• SAP CRM Services• SAP CRM Web Channel• SAP CRM Partner Channel

Management• SAP CRM Interaction Center• SAP CRM Field Applications• SAP CRM Analytics

Page 11: sap crm online training in usa,uk

Base Customization of SAP CRM

• SAP CRM Overview• Business Partners• Organizational Management• Product Master• Transaction Processing• Activity Management• Partner Processing• Actions• People Centric CRM

Page 12: sap crm online training in usa,uk

Experience on SAP CRM User Interface

• Describe the different UI elements and know how to personalize them

• Explain the concept of Business Roles and know how to maintain them

• Understand the Navigation Bar• Customizing and how to integrate other

web• Get a basic understanding of the

architecture of the User Interface• Understand the UI Configuration Tool

and perform layout changes• Explain the Design Layer Concept

Page 13: sap crm online training in usa,uk

Experience on SAP CRM User Interface

• Perform customer specific enhancements with the Easy Enhancement Workbench

• Explain the Component Enhancement Concept

• Explain how to create skins to adapt the UI to your corporate identity

• Understand Web Services and the Web Service Tool

Page 14: sap crm online training in usa,uk

Customizing SAP CRM

• Business Layer• Generic Interaction Layer: Basics• Business Object Layer: Transactional

Services• Enhancement of Data Model with the

Application Enhancement Tool• Enhancement of Generic Interaction

Layer Components• Simple Objects• Presentation Layer• UI Component Development and

Enhancement Concepts• Views, View Sets, Custom

Controller,Window, Navigation

Page 15: sap crm online training in usa,uk

Customizing SAP CRM

• Component Interface and Usage of Components

• Cross component Navigation• Implementation of Value helps• Editable Overview Pages• Tables in views• Transaction context• Component Enhancement Examples• UI Types• Global Data Context• UI Configuration, Transaction Launcher

Page 16: sap crm online training in usa,uk