Santa Ozolina Policy Officer Addressing the Key Public Administration Challenges: Empowering civil servants in Romania for increased productivity and service.

Santa Ozolina Policy Officer

Addressing the Key Public Administration Challenges: Empowering civil servants in Romania for increased productivity and service delivery efficiency

About ECDL Foundation

148 Countries

41 Languages

Nearly 13 Million Candidates

24,000 Test Centres

47 Million Tests

Empowering civil servants in Romania for increased productivity and service delivery efficiency

• ECDL e-skills development programmes for public servants were:– selected as part of Romanian Government public administration

reform strategy 2007-2013;– delivered at a large scale;– successfully contributing to the objectives of the public

administration reform in Romania.

• Case can be easily adapted and used elsewhere.

• ICT skills development project by the National Association of Civil Servants in Romania using the ECDL certification programme.

• ECDL certification was formally adopted as a key performance indicator in the public administration reform strategy 2009-2013 in Romania.

• Analysis of civil servant ICT skills discovered significant deficiencies.

Contributing to Public Administration Reform in Romania

Deficiencies

Successful Implementation

• 12.000 civil servants enrolled in the programme with a completion rate of 98%.

• Proven adequacy of the delivered e-skills development programme and the effectiveness of the implementation methods.

• Evaluation with over 400 participants with very positive results.

Proven Results

Conclusions

• Pre-requisite for a successful roll-out of the administrative reform in Romania.

• A first but essential step in continuing the implementation of the administrative reform in Romania.

• ECDL certification provided a clear measure for return on investment in the training.

• ECDL certification served as an indicator of training quality as well as provided motivation for the employees to complete the training.