Top Banner
John Wade John Wade Vice President and Chief Information Officer Vice President and Chief Information Officer Saint Luke Saint Luke s Health System s Health System Our Journey to Our Journey to Performance Excellence Performance Excellence
17

Saint Luke’s at McKesson’s HIMSS Booth Side Review

Dec 25, 2014

Download

Economy & Finance

finance2

 
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: Saint Luke’s at McKesson’s HIMSS Booth Side Review

John WadeJohn Wade

Vice President and Chief Information OfficerVice President and Chief Information OfficerSaint LukeSaint Luke’’s Health Systems Health System

Our Journey toOur Journey toPerformance ExcellencePerformance Excellence

Page 2: Saint Luke’s at McKesson’s HIMSS Booth Side Review

Organization ProfileOrganization Profile•• 1423 beds1423 beds•• 7086 employees7086 employees•• 1317 physicians1317 physicians•• Tax ExemptTax Exempt•• Tertiary care referralTertiary care referral•• Protestant Episcopal Protestant Episcopal

ChurchChurch•• Primary teaching hospital Primary teaching hospital

–– UMKC School of UMKC School of MedicineMedicine

•• Level I Trauma CenterLevel I Trauma Center•• Level III Neonatal careLevel III Neonatal care•• Centers of ExcellenceCenters of Excellence

Page 3: Saint Luke’s at McKesson’s HIMSS Booth Side Review

Focus on ExcellenceFocus on Excellence

•• 2003 Malcolm 2003 Malcolm BaldrigeBaldrige National Quality National Quality Award RecipientAward Recipient

•• Named No. 1 consumer choice in Kansas Named No. 1 consumer choice in Kansas City for 8 consecutive yearsCity for 8 consecutive years

•• ““Most WiredMost Wired”” Hospital winner since 1999Hospital winner since 1999

Page 4: Saint Luke’s at McKesson’s HIMSS Booth Side Review

““Technology is how we glue clinical quality Technology is how we glue clinical quality together. Ittogether. It’’s the only way we can provide s the only way we can provide the right care at the right place, at the right the right care at the right place, at the right time, in the right way and at the right cost.time, in the right way and at the right cost.””

-- G. Richard Hastings, CEO, Saint LukeG. Richard Hastings, CEO, Saint Luke’’s Health Systems Health System

Page 5: Saint Luke’s at McKesson’s HIMSS Booth Side Review

Information Technology Information Technology Supporting Quality InitiativesSupporting Quality Initiatives

•• Initial focus on inpatient environmentInitial focus on inpatient environment•• Deployed Horizon ClinicalsDeployed Horizon Clinicals

–– Orders ManagementOrders Management–– Nursing DocumentationNursing Documentation–– Clinical Data RepositoryClinical Data Repository–– Medication SafetyMedication Safety–– Document ImagingDocument Imaging–– Medical Imaging (PACS)Medical Imaging (PACS)–– Physician PortalPhysician Portal

Page 6: Saint Luke’s at McKesson’s HIMSS Booth Side Review

0

5

10

15

20

25

30

2000 2001 2002 2Q03

% o

f Pat

ient

s

SLHNational AverageNext Best

BETTERBETTER

Patients Receiving Patients Receiving tPAtPA Following Ischemic StrokeFollowing Ischemic Stroke

Results:Results:Improved Clinical OutcomesImproved Clinical Outcomes

Page 7: Saint Luke’s at McKesson’s HIMSS Booth Side Review

0

5

10

15

20

25

30

2000 2001 2002 2Q03

% o

f Pat

ient

s

SLHNational AverageNext Best

BETTERBETTER

Patients Receiving Patients Receiving tPAtPA Following Ischemic StrokeFollowing Ischemic Stroke

Results:Results:Improved Clinical OutcomesImproved Clinical Outcomes

National Benchmark for Stroke ReversalNational Benchmark for Stroke Reversal

Page 8: Saint Luke’s at McKesson’s HIMSS Booth Side Review

75

80

85

90

95

100

1999 2000 2001 2002 2003

%

IP OP ED BETTER

Patient SatisfactionPatient Satisfaction

Improved Patient SatisfactionImproved Patient Satisfaction

Page 9: Saint Luke’s at McKesson’s HIMSS Booth Side Review

75

80

85

90

95

100

1999 2000 2001 2002 2003

%

IP OP ED BETTER

Patient SatisfactionPatient Satisfaction

94% of patients satisfied with their care94% of patients satisfied with their care93% of patients satisfied with outcomes93% of patients satisfied with outcomes

Improved Patient SatisfactionImproved Patient Satisfaction

Page 10: Saint Luke’s at McKesson’s HIMSS Booth Side Review

75

80

85

90

1998 1999 2000 2001 2002 2003

%

SLH Saratoga Institute

SLH RetentionSLH Retention

BETTERBETTER

Employee RetentionEmployee Retention

Page 11: Saint Luke’s at McKesson’s HIMSS Booth Side Review

75

80

85

90

1998 1999 2000 2001 2002 2003

%

SLH Saratoga Institute

SLH RetentionSLH Retention

BETTERBETTER

Employee RetentionEmployee Retention

Average 7% nurse turnover comparedAverage 7% nurse turnover comparedto 20% industry averageto 20% industry average

Source: American Nurses Credentialing CenterSource: American Nurses Credentialing Center

Page 12: Saint Luke’s at McKesson’s HIMSS Booth Side Review

Adoption

0500

1000150020002500

May Jun Jul Aug Sept Oct Nov Dec

AverageLoginsPer Day

User Types

Physicians

Nurses

Hospital Staff

Office Staff

Allied

Perc

enta

ge

Unique Logins this period: 1615

Average Logins Weekday: 2091

Average Logins per day: 1714

Average Logins Weekend day: 793

Average Session Length (min.): 11

Logins

Results: Results: Increased Physician AdoptionIncreased Physician Adoption

Page 13: Saint Luke’s at McKesson’s HIMSS Booth Side Review

Adoption

0500

1000150020002500

May Jun Jul Aug Sept Oct Nov Dec

AverageLoginsPer Day

User Types

Physicians

Nurses

Hospital Staff

Office Staff

Allied

Perc

enta

ge

Unique Logins this period: 1615

Average Logins Weekday: 2091

Average Logins per day: 1714

Average Logins Weekend day: 793

Average Session Length (min.): 11

Logins90%+ of physicians using portal to90%+ of physicians using portal tocomplete and sign medical chartscomplete and sign medical charts

Results: Results: Increased Physician AdoptionIncreased Physician Adoption

Page 14: Saint Luke’s at McKesson’s HIMSS Booth Side Review

The Next Step to ExcellenceThe Next Step to Excellence•• Extending quality and patient safety initiatives to Extending quality and patient safety initiatives to

the physicianthe physician’’s offices office•• Leverage existing IT investmentsLeverage existing IT investments——especially especially

HorizonHorizonWPWP Physician Portal and Horizon Patient Physician Portal and Horizon Patient FolderFolder

•• Deploying ambulatory EHR and practice Deploying ambulatory EHR and practice management to 200 physicians, employed and management to 200 physicians, employed and affiliatedaffiliated

•• Incremental approach beginning with electronic Incremental approach beginning with electronic prescribing launched via the portalprescribing launched via the portal

Page 15: Saint Luke’s at McKesson’s HIMSS Booth Side Review

Ambulatory ObjectivesAmbulatory Objectives

•• Consistent integrated medication recordConsistent integrated medication record•• Common problem list, procedure and Common problem list, procedure and

allergy information universally availableallergy information universally available•• Improved patient safety/satisfactionImproved patient safety/satisfaction•• Care coordination across settings and Care coordination across settings and

medical specialtiesmedical specialties•• Improved operational efficienciesImproved operational efficiencies

Page 16: Saint Luke’s at McKesson’s HIMSS Booth Side Review

Why McKesson?Why McKesson?

•• Ambulatory strategy aligned with our Ambulatory strategy aligned with our visionvision

•• Leveraging success with existing clinical Leveraging success with existing clinical solutions for physicianssolutions for physicians

•• Fully integrated electronic health record Fully integrated electronic health record across care settingsacross care settings

Page 17: Saint Luke’s at McKesson’s HIMSS Booth Side Review

THE BEST PLACE TO GET CARE…

THE BEST PLACE TO GIVE CARE!

Saint LukeSaint Luke’’s Health Systems Health System