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Which statements best reflect the difference between BPM and Case Management? (Choose Two) Case Management applications cannot adequately manage ad-hoc events while BPM applications can. BPM applications consist of structured, automatable processes, while Case Management applications can include manual, optional, and conditional processes. BPM applications are poorly suited to managing “ad hoc” events while Case Management applications are well-suited to managing “ad hoc” events. Only BPM allows transactions to be logged with an audit trail, identifying each action in the process and who or what performed it. Correct! Which statements best describe BPM? (Choose Two) With BPM, an organization establishes automated management of its processes, allowing the organization to analyze its processes to improve its overall efficiency. BPM systems only manage the process and must rely on other systems to manage other application components such as data, UI, and logic. BPM is a structured approach – one that employs methods, policies, metrics, management practices, and software tools to manage and continuously optimize processes within an organization. With BPM, business processes are manual, inconsistent, error-prone, and potentially spread out over multiple systems. Correct! Which statements best describe Case Management? (Choose Two) Case Management allows an application to coordinate different types of work performed by multiple parties to resolve the transaction. false false false false false false false false false
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SA1 Ex FAQ

Feb 18, 2016

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Tuhin Mitra

SAE1 Ex Questions
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Page 1: SA1 Ex FAQ

Which statements best reflect the difference between BPM and Case Management? (Choose Two)

Case Management applications cannot adequately manage ad-hoc events while BPM applications can.

BPM applications consist of structured, automatable processes, while Case Management applications can include manual, optional, and conditional processes.

BPM applications are poorly suited to managing “ad hoc” events while Case Management applications are well-suited to managing “ad hoc” events.

Only BPM allows transactions to be logged with an audit trail, identifying each action in the process and who or what performed it.Correct!

Which statements best describe BPM? (Choose Two)

With BPM, an organization establishes automated management of its processes, allowing the organization to analyze its processes to improve its overall efficiency.

BPM systems only manage the process and must rely on other systems to manage other application components such as data, UI, and logic.

BPM is a structured approach – one that employs methods, policies, metrics, management practices, and software tools to manage and continuously optimize processes within an organization.

With BPM, business processes are manual, inconsistent, error-prone, and potentially spread out over multiple systems.Correct!

Which statements best describe Case Management? (Choose Two)

Case Management allows an application to coordinate different types of work performed by multiple parties to resolve the transaction.

Case Management applications consist of unrelated processes performed by independent parties in an uncoordinated manner.

Case Management and BPM are mutually exclusive.

Case Management adds value by filling in the gaps, when asynchronous, unanticipated, or unpredictable events affect the processing of work.Correct!

Adding Operators to a PRPC production system ________________ (Choose One)

Is usually automated using a backend process

false

false

false

false

false

false

false

false

false

false

false

false

Page 2: SA1 Ex FAQ

Requires a dedicated resource to manually add all of them

Is optional, since not all users accessing the system require an operator ID

Is a huge migration task which has to be planned ahead of the application migration

Correct!Consider this requirement: A manager of a car dealership company will typically access a bunch of reports to look at their sales, active quotes and performance of sales persons. In some special cases, he would like to use the system to configure the quote. Which of the following choices is best suited to support this requirement? (Choose One)

Have the manager log out and log in as a separate operator ID that has access to creating

quotes.Configure the manager to have two access groups (one as a manager and one as a sales

person) and switch accordingly.Build a secondary portal for the manager so he can switch to that portal to create quotes.

Request a sales person to create a quote and ask them to transfer it to the manager.

Correct!Which of the following relationships is strictly one- to- one mapping? (Choose One)

Access group -> Portal

Access group -> Application

Operator ID -> Access group

Operator ID -> Portal

Correct!An Operator ID record stores information about the __________ (Choose One)

Security settings controlling how users access the system

Application to which the user has access.

Role performed by this operator in the application.

Workspace for the operator

Correct!An Access group does not store information about _____________ (Choose One)

How the users are authenticated

The Application record

The Primary portal for all users belonging to that group

The list of all users belonging to that group

Page 3: SA1 Ex FAQ

Correct!

Adding Operators to a PRPC production system ________________ (Choose One)

Is usually automated using a backend process

Requires a dedicated resource to manually add all of them

Is optional, since not all users accessing the system require an operator ID

Is a huge migration task which has to be planned ahead of the application migrationCorrect!Consider this requirement: A manager of a car dealership company will typically access a bunch of reports to look at their sales, active quotes and performance of sales persons. In some special cases, he would like to use the system to configure the quote. Which of the following choices is best suited to support this requirement? (Choose One)

Have the manager log out and log in as a separate operator ID that has access to creating quotes.

Configure the manager to have two access groups (one as a manager and one as a sales person) and switch accordingly.

Build a secondary portal for the manager so he can switch to that portal to create quotes.

Request a sales person to create a quote and ask them to transfer it to the manager.Correct!Which of the following relationships is strictly one- to- one mapping? (Choose One)

Access group -> Portal

Access group -> Application

Operator ID -> Access group

Operator ID -> PortalCorrect!An Operator ID record stores information about the __________ (Choose One)

Security settings controlling how users access the system

Application to which the user has access.

Role performed by this operator in the application.

Workspace for the operatorCorrect!An Access group does not store information about _____________ (Choose One)

How the users are authenticated

The Application record

The Primary portal for all users belonging to that group

The list of all users belonging to that group

Page 4: SA1 Ex FAQ

Correct!

Using the Create menu we can create _____________. (Choose One)

Any case that exist in the entire system

Cases that belong to the current application in which the user is logged into.

Cases that belong to the current application and all other applications to which the user has access.

A new case or modify an existing caseIn a Pega7 application built by your development team, the date format is displayed as12/12/12. To avoid confusion, the customer wants to reformat it as 12-Dec-2012. Using Designer Studio, how would you quickly identify the record where this format is configured? (Choose One)

Use the Application Explorer to see all the properties defined in the application

Use the UI Inspector tool to identify the property

Type the label of the field in the search field to find the actual rule

Run a report to check all the date time fields and then check them one-by-oneThe Pega Discovery Network (PDN) is _______________? (Choose Two)

Accessible to all registered users from any browser in addition it can be launched from the Designer Studio

A repository containing all helpful information regarding Pega 7 application development

A social network used to track the application development in terms of checkouts, etc.

Accessible only from the Designer Studio using the same operator IDWhich explorer is useful in opening a record that is shipped as part of the product? (Choose One)

Any Explorer

Records Explorer

Application Explorer

Private ExplorerWhich of the following requires users to logoff? (Choose One)

Switching to a different access group

Opening an end user portal

Creating a case

Switching to a different operator

Which of the following statements is NOT an accurate description of the solution (application) to be built in this course? (Choose One)

false

false

false

false

Page 5: SA1 Ex FAQ

The solution incorporates several case types.

The solution models the management process for job applications.

The solution reflects the policies and procedures for an existing process.

The solution combines flows, user interfaces, properties, and decisions.Correct!Which of the following is NOT part of the applicant management process implemented in this course? (Choose One)

Extend an offer to the candidate.

Interview the candidate.

Check the candidate’s references.

Match the candidate to an open position.Correct!(True or False) System Architect Essentials II focuses on design principles, such as best practices and reuse, while System Architect Essentials does not.

True

FalseCorrect!

Which of the following rules contain the data elements that display on the screen? (Choose One)

Harness

Sections

Flow Actions

Controls

Correct!Which of the following statements are true about harness rules? (Choose Two)

It’s used in the creation of designer studio

New harness is always used in the creation of a case

Confirm harness is referenced in the starter flow of a case

Assignment shapes must use only Perform harness

Correct!Which of the following statements are true about flow actions? (Choose Two)

Flow Actions can be used to advance off an assignment

Flow Actions are not directly referenced in flow rules

Flow actions can use sections for content

Page 6: SA1 Ex FAQ

Flow actions are used in end user portals

Correct!Which of the following is not a rule type? (Choose One)

Flow Actions

Layout

Sections

Harness

Correct!The Perform harness is usually referenced in ___________? (Choose One)

End user portals

The starting process or the flow rule

The assignment shape of the flow rule

Internally by the process engine and the name cannot be customized

Correct!

Which of the following rules can have the layouts embedded in it? (Choose One)

Harness

Sections

Flow Actions

Controls

Correct!Which of the following statements are true about dynamic layouts? (Choose Two)

Can orient labels on top of the fields

Useful in dynamically altering the content at runtime

A set of standard formats are supplied; however no restrictions in creating new formats

Must be used only when the application is deployed in various form factors

Correct!Which of the following are key benefits in using dynamic layouts over other layouts? (Choose Two)

Supports nesting layouts

Localization – layouts offer ability to render data elements in various languages

Page 7: SA1 Ex FAQ

Responsiveness –layout can be configured to switch to a different format in a different form factor

Alignment – displaying labels next to field is not possible in other layouts

Correct!Which of the following rule contains the configuration information about layouts? (Choose One)

Flow Actions

Skin

Sections

Harness

Correct!A dynamic layout can be saved as a _______ so it can be used in other rules. (Choose One)

Layout rule

Free form layout

Section

Layout template

Correct!

Which repeating layout is used to display hierarchical relationships in a spreadsheet format? (Choose One)

Dynamic

Grid

Tree

Tree Grid

Correct!When creating repeating layouts the underlying structure must either be __________. (Choose Two)

Page list

Java Arrays

Page group

Page

Correct!Which of the following statements are correct? (Choose One)

Page 8: SA1 Ex FAQ

Progressive pagination impacts performance at runtime

Pagination in general impacts the performance

Filtering hides the results from the clipboard

Sorting is applied only on text or numeric fields

Correct!When adding the repeating layout in stage designer which of the following rule is not created by the system? (Choose One)

The section that is embedded inside the repeating layout

The section containing the page list

The properties used as columns in the page list

The actual page needed in the page list

Correct!Which of the following statements are correct when we add a repeating layout from the layout palette? (Choose Two)

We must configure the source of the grid

We can specify any icons (such as add ,or delete) that appear in the layout during creation

We can configure the layout as a grid, or any other type.

The grid overwrites any existing layout

Correct!In the outline view when we add fields in the add fields dialog, which of the following rule is not created? (Choose One)

Control

Property

Section

Embedded or Data class

Correct!We need to display a list of currencies for the user to select, however the selection should save the currency code and not the actual currency label. Which of the following is the most accurate choice? (Choose One)

Requires a custom control which can use different properties for display and for value

Use a local list in the property to provide the list of currency and then lookup the code after

selectionUse prompt list option in the property to store both the currency code and currency labels

Page 9: SA1 Ex FAQ

Hardcode these values directly in the control using the properties panel

Correct!Which of the following is a control that is not associated with properties? (Choose One)

Checkbox

Radiobutton

Button

Rich Text Area Editor

Correct!Which of the following statements are correct when it comes to controls? (Choose One)

Control that is referenced in the property applies wherever the property is added

Control that is referenced in the section does not override the control defined in the property

Control can be referenced in the cell of a layout only when the property does not reference a

controlPRPC associates control with the property only when the property is defined using the outline

view

Correct!Control cannot be used to _______________ (Choose One)

Restrict the max number of characters entered in a text box

Dynamically change from textbox to dropdown based on a condition

Format values when the field is selected to display as read-only

Format property if the values are received from an external system

Correct!

Which of the following rules cannot be used for validating data elements? (Choose One)

Flow Action

Property

Validate

Control

Correct!When using validation rules, we can invoke ______________. (Choose Two)

A flow action rule

Page 10: SA1 Ex FAQ

A message rule

Another validation rule

A section rule

Correct!Edit validate is referenced in the ________________. (Choose One)

Flow action

Property

Control

Properties panel for the field

Correct!We have the following requirement: The user name entered must not already be taken and it should not exceed 10 characters. Which one of the following choices is the best way to address this requirement? (Choose One)

An edit validate rule that verifies both these conditions

A single validate rule to verify both these conditions

A validate rule for the first condition which calls another validate rule which has the second

condition since the validate rule cannot specify different conditions for the same fieldA validate rule for the first condition and an edit validate for the second

Correct!Which one of the following requirements should not be handled in a edit validate rule? (Choose One)

Make sure the address field is not empty

Check if the zip code confirms to us postal code standard

Check if the telephone number contains the international access code

Check if the unit price is not negative

Correct!Which of the following is not true when it comes to saving data tables? (Choose One)

Data tables must be defined as part of the application

Data tables are saved in the same database that PRPC is installed

Data tables are usually populated using database tools

Data tables can be populated automatically using rules

Correct!The data table wizard does not create ___________ .(Choose Two)

Page 11: SA1 Ex FAQ

The class where all rules related to data tables are stored

The derives from class if not present

The data page that displays the list of all rows

The records (rows) part of the data table

Correct!Data tables are used for ________________. (Choose One)

Storing static list that is used by applications

Storing list of cases that are created by user

Storing list of cases that require approval by manager

Storing the information of all operators in PRPC

Correct!pr_other is a _______________ ..(Choose One)

Database table that usually has data table instances if a dedicated table is not created

Database table created in PRPC to hold information about all data tables

A sample Database table structure that does not exist anywhere

Database table that holds all data class instances

Correct!Which of the following statements most accurately describe the data tables? (Choose One)

Is a structure that helps in data modeling Pega Applications

List of reference data that can be used for display or selection

List of all data instances used by the application

List of reference data that cannot be modified in the application

Correct!A data page configured as a page structure can be used as a source for _________. (Choose One)

Repeating Tree Grid

Repeating Grid

Dropdown

Embedded section

Correct!When we are defining a data page that displays a list of all products that the company can sell, what is the scope in which it is defined? (Choose One)

Page 12: SA1 Ex FAQ

Only on a requestor

Only on the thread level to list it on the case where product list is used

On the node irrespective of the applications used in the node

Only on the case where product list is getting updated

Correct!Radio button control can use the following as a source for listing options? (Choose Two)

SQL query that can get values from an external source

Static list that is defined on the property

Data page that has a structure of list

Data page that has a scope defined as requestor

Correct!Which of the following is not configured in the data page definition? (Choose One)

Whether the data page can be used as a page list or a page group

Whether the data page content is specific to a requestor or common to all requestors

Whether the data page becomes stale in 2 hours or 2 days

Whether the data page source comes from an external database or a data table

Correct!Which of the following statements is correct when it comes to accessing data pages? (Choose One)

Data pages are invoked in a flow action if it has to be used in the user interface

Data pages are invoked declaratively using a declare expression which refreshes the content

Data pages display stale data unless a specific rule is written to configure the refresh

Data page is loaded in memory when an embedded section accesses it using a parameter

Correct!

What are the two elements that are required in defining a dynamic user interface? (Choose Two)

A source or the controlling element

Targets or the controlled elements

A button control that can act as a target for the event

An event can be applied on the section

Correct!

Page 13: SA1 Ex FAQ

A dynamic user interface can be used to ________________ . (Choose One)

Calculate the sub total and total based on a changed value

Hide or display the flow action on a condition

Conditionally hide or display a part of the user interface based on a property value

Refresh the section periodically at scheduled intervals

Correct!If we want to make a layout visible only when the user has the checkbox checked where do we set the visible when condition? (Choose One)

On the Action Set defined in the checkbox

On the included section

On the layout

On the main section

Correct!Which of the following keyword are valid choices for a radio button control? (Choose One)

Click

Change

Enter

Hover

Correct!Which of the following statements is incorrect in terms of having multiple values in it? (Choose One)

The controlling field can use multiple control rules

The controlling field can have any number of events configured

The controlling field can have any number of actions associated to an event

The controlling field can affect any number of controlled fields

Correct!Which of the following statements is true when it comes to connectors? (Choose One)

Connectors are web clients published by Pega to access only a PRPC service

Connectors are helpful in tracking the number of unique connections made to the PRPC service

Connectors can query from a database directly using SQL

Connectors are usually configured to migrate the work items from one system to another

Correct!

Page 14: SA1 Ex FAQ

When PRPC acts as a service it usually _______ (Choose One)

References the data table to get the values required by the external system

Requires the external client to exist in the same network

Creates a case to perform the requested action

Requires the external client to be a java application

Correct!What is the quickest way to generate connectors? (Choose One)

Use a Integrator shape in the process modeler

By defining them in a data page

Use the application express

Use the wizard

Correct!Which of the following statements is false when it comes to connectors? (Choose One)

PRPC connectors require the services to co-exist in the same server

The wizard generates all the rules that are required for parsing the response from the external

object.The rules created in the wizard can be cleaned up if they are not generated properly.

SOAP, REST And SQL are some protocols that the connector can use

Correct!Which of the following is the most recommended option to access connector results in the application? (Choose One)

Export the connector results to all user sessions using a backend process.

Create a data page containing all the results

Populate the results in a data table

Invoke connector whenever required using a procedural rule

Correct!(True or False), Declarative rules are evaluated by the user when needed to satisfy certain conditions.

True

False

Correct!Which of the following provides a declarative form of property validation? (Choose One)

Page 15: SA1 Ex FAQ

Validate Rules

Declare Expressions

Constraints

Declare Trigger

Correct!Of the six declarative rule types, four establish a dependency on a specific property or properties. Which two do not establish a dependency? (Choose Two)

Declare Expressions

Declare OnChange

Constraints

Declare Trigger

Declare Index

Data Page

Correct!If the default chaining technique is used, the expression calculation will occur ___________ . (Choose One)

When a value in the expression is not present

When target property value changes

When input properties value changes

Each time a property in the expression is referenced

Correct!When creating a declare expression, you must set the computation type on the _______. (Choose One)

New Rule Dialog

Expressions tab of the rule form of the corresponding properties

Expressions tab of the Declare Expressions rule form

Action tab of the corresponding Flow Action

Correct!True or False) A When rule can return a value other than true or false.

True

False

Correct!

Page 16: SA1 Ex FAQ

When rules cannot be used to __________________. (Choose One)

Skip a stage

Process or skip a step in a stage.

Add a Decision shape automatically.

Conditionally display UI elements.

Correct!Which of the following is not a good candidate for conditional processing? (Choose one)

Home inspection is not required if the loan is refinancing.

Flood insurance is required if the property is located in a flood zone.

Appraisal of the property is ordered if the appraisal has not been done within two years.

The interest rate is determined based on the credit score, property value and annual income.

Correct!

Which of the following is NOT a type of decision rule? (Choose One)

Decision Map.

When

Decision Table.

Decision Tree.

Correct!In a flow, we can call a decision from _____________________. (Choose Two)

A connector.

A utility shape.

A decision shape.

A fork.

Correct!A ____________ consists of a set of branching logic tests that progress from less-specific to more-specific. (Choose One)

Decision table.

Decision tree.

Decision map.

Declarative expression.

Page 17: SA1 Ex FAQ

Correct!When using a ____________ in a flow, the connector corresponds to the ___________. (Choose One)

Assignment, decision result.

Decision shape, decision logic.

Fork, decision result.

Decision shape, decision result.

Correct!(True or False) Decision rules are evaluated by end users when processing a case.

True

False

Correct!

Where are routing rules referenced? (Choose One)

On the assignment shape which has to be routed

On the assignment shape prior to the one that has to be routed

On the decision table

On the start shape

Correct!When processing an insurance claim, the system requires multiple approvals – one from underwriter, one from the policy administrator and one from the inspector who verified the claim. How do you implement this so each of them can work on their own? (Choose One)

Require a custom routing activity

Create a decision based routing using a tree or a table

Three separate assignment shapes and each of them routed appropriately

Route it to a workbasket – an operator picks it and after submission goes back to the

workbasket, it continues until all three approves it

Correct!Which of the following cannot be used for routing? (Choose One)

Activity

Data Transform

Decision Table

Page 18: SA1 Ex FAQ

Operator record

Correct!When assigned to a workbasket, what are the recommended options for assigning the case to an operator? (Choose Two)

Operator picks from the workbasket

The workgroup manager decides who can work- they need to login every day and distribute the work manually

System uses a configurable way to route to operators depending on the workload

By using a standard routing activity shipped as part of PRPC

Correct!Which of the following statements are false? (Choose One)

An assignment can exist in either work list or work basket and not in both at the same time.

When routed to a different operator, the case can be processed by either the new assigned

operator or the operator who created the caseRouting means the assignment is transferred to an operator

Routing to a workbasket is usually done on cases where we have a group of skilled operators

who are trained to perform the same task

Correct!Which of the following configurations can be performed on case stages? (Choose Two)

Make the stage as optional

Adding an optional action

Transferring the stage to another operator

Copy the stage into another

Correct!Which of the following choices cannot be performed in the stage configuration dialog? (Choose One)

Changing the stage name

Adding a new optional action to the stage

Defining the owner of the stage

Identifying all the stages where the case gets resolved

Correct!When an optional action is added to the case stage which of the following statements is correct? (Choose One)

Page 19: SA1 Ex FAQ

Submitting an optional action progresses the flow

Optional actions can be invoked on all processes of the stage

The optional action can be accessed only once in the stage

Optional Actions can use only a standard rule that is shipped by the product

Correct!Which of the following settings require configuration using the case stage configuration (Choose One)

To validate the data elements when each process is completed

To validate the data elements when the stage is completed

To validate only the data elements that are used in that stage

To validate the data elements before a stage is started

Correct!When working on a case which of the following choices lets us skip a stage? (Choose One)

A when rule to decide if the stage can be skipped

A Validate rule to make sure all values are valid to start, else skip the stage

Using the configuration dialog, we need to enable the stage is optional

Using the configuration dialog, we need to enable the stage is optional

Correct!

Which of the following is a best use case that requires us to define an optional process? ( Choose One)

Optionally require a need for creating a separate approval process when the order is greater

than 10,000 USDRequire an option to display a screen that allows transferring the case to another employee at

any stage of the caseTo display a screen that allows sending email to the customer at all stages of the stage

To create a new subcase

Correct!Which of the following statements are accurate when we define an optional Process? (Choose One)

Optional process can be defined specific to an assignment

Optional process is always triggered declaratively

Optional process can be triggered only in the stage where it is defined

Page 20: SA1 Ex FAQ

Optional process can be triggered only by operators who have manager access

Correct!Which of the following choices are true when it comes to defining optional processes? (Choose one)

A starter flow cannot be referenced in the optional process

The flow has to be a starter flow to be referenced in the optional process

The flow when defined has an attribute that can be disabled to not be displayed as an optional

processThe flow used in optional process can also be used by other processes

Correct!

Smart Shapes are pre-configured ____________ . (Choose Two)

Utilities

Sub-processes

Flow actions

Case types

Correct!When configuring the “Send Email” Smart Shape, which property is not required? (Choose One)

Email From Address

Subject

Message

Email To Address

Correct!(True or False) When configuring the “Change Stage” Smart Shape and selecting a stage, you can only type the name of the stage you want to change to.

True

False

Correct!Which of the following is not a Smart Shape option? (Choose One)

Create Case(s)

Create PDF

Auto Approve

Page 21: SA1 Ex FAQ

Send Email

Correct!(True or False) A deadline interval can be shorter than a goal interval.

True

False

Correct!Which statement best describes the goal interval for an SLA? (Choose One)

The amount of time in which the case or task must be completed.

The amount of time allowed for a user to advance a case to the next stage.

The amount of time in which the case or task should be completed.

The amount of time allowed before the case automatically advances to the next assignment.

Correct!Using the Case Designer, we can set a deadline for _______________________. (Choose Two)

An assignment.

A stage.

A case.

A parent case.

Correct!

Which of the following is NOT a type of documentation produced by the Document wizard? (Choose One)

Application Document.

Application Profile.

Entity Relationship Document.

Specification Document.

Correct!(True or False) An Entity Relationship Diagram represents the relationship between UI rules and the underlying process.

True

False

Correct!

Page 22: SA1 Ex FAQ

(True or False) External content can be uploaded to PRPC to be included in application documentation.

True

False

Correct!A system architect is responsible for producing which type of documentation? (Choose One)

Application Document.

Application Profile.

Process Review Document.

Specification Document.

Correct!When should we document an application? (Choose One)

Only after we complete the application.

Once we need to train end users.

After all specifications have been implemented.

At every significant development milestone.

Correct!