S4Carlisle Publishing Services Services Presentation.

S4Carlisle Publishing Services

Services Presentation

Vision

• To be the service provider of choice, offering value-added publishing solutions through commitment to excellence in quality, service and technology.

Overview

• Merged entity of S4 Ind Software (Est. 2001) and Carlisle Publishing Services (Est. 1978)

• 300 employees in India and 35 employees in the USA

• One company, two locations — Chennai (India) and Dubuque, Iowa (USA)

• Sustained upward growth year-on-year for the last 5 years

Values

Customer Focus

Quality

Operational Excellence

Integrity, Trust & Accountability

Teamwork

Structure

Key Clients

Infrastructure

•Area: 20,000 sq. ft. in Chennai and 19,000 sq. ft. in Dubuque

• Servers: 14 HP and 4 Macintosh servers

• Storage: 12 TB storage expandable to 96 TB

• Internet: Triple-bonded T1 lines

•Network: Giga-speed

•Backup: Onsite and offsite

Advantages

• 24-hour customer service and dedicated customer coordinators

• Accurate, on-time, effective reporting structure

• Effective project tracking system that tracks production and quality metrics

• Communication systems integrated with the project tracking system

• e-Learning based training. Training designed to gauge the level (both technical and soft skills) of an associate at a granular level

• Single digit attrition rate —one of the best in the industry

Quality

• Well-defined standard operating procedures

• Process compliance team to detect process violations and bottlenecks

• Instant communication between offshore production teams and onshore facility managers and project editors

• Automated “Pitstop” checks and PDF compare at all stages of production

• Separate QA layer to provide a Pre Delivery Inspection (PDI) on all units shipped

• Individual Key Performance Indicators (KPI) identified and mapped to goals

Developmental Services

• Obtain reviews, and synopsize reviews for author • Author writing schedule, monitor author progress• Manuscript review, author coordination to ensure appropriate

changes• Monitor art/photo counts• Prepare manuscript for production• Prepare design memo• Text and line art permissions • Photo research• Work with supplement authors• Budget management throughout the project• Authoring of supplemental materials (Instructor's manuals, test

banks, PowerPoint's, flashcards)

Project Management Services

• Hybrid workflow

• College & school work, journals and trade

• Accurate scheduling, follow-ups, and status reports

• Excellent communication, client and author relationship management skills

• Budget management

• Art and design management

Editorial Services

• Accuracy Checking

• Copyediting

• Editorial Proofreading

• Character-to-character proofreading

• Permissions

• Art and photo logs

• Indexing

Design Services

• Text and covers

• Ensure Designs are production- and print-ready

• Simple to complex artistic designs

• Commercial designs

• Magazine and newsletters

• Print and electronic designs

Composition Services

• XML tagging and DTD creation

• XML (first)-based composition using InDesign, QuarkXPress and 3B2

• Proficient in textbooks, STM, trade books and journals

• PDF-based soft-proofing workflow

• Windows and Macintosh platforms

• Other paging platforms — LaTeX, FrameMaker, Word, XSL-FO

Art Services

• Experienced graphics team proficient in Illustrator, Photoshop, CorelDraw, etc.

• Simple charts and graphs to complex, photo-realistic art

• Pre-flight of art to ensure print-ready final file

Media Services

• Instructor resources for classroom teaching

• Web-based training kits

• Interactive applications

• eBook formats — PDF, ePub, mobi, etc.

• HTML5 based narrative audio books

• Animated Flash contents

Thank You

USA4242 Chavenelle Road

Dubuque, IA 52002

Tel.: +1 563 557 1500

INDIAPrakash Towers, 1st Floor, 141 Rajiv Gandhi Salai (OMR), Kottivakkam, Chennai, IndiaTel.: +91 44 24545411 | 24545422 [email protected]