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Copyright © Siemens AG 2010. All rights reserved. Application Management Russia Overview March 2010 Siemens IT Solutions and Services
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Russia - Application Management

Jan 18, 2015

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Application Management Russia by Siemens
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Page 1: Russia - Application Management

Copyright © Siemens AG 2010. All rights reserved.

Application Management RussiaOverviewMarch 2010

Siemens IT Solutions and Services

Page 2: Russia - Application Management

Page 2 March-10 Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved.

CustomerService

Organization

Global Production

Center(GPC)

VoronezhMoscow

GPC Russia

GPC India

GPC Germany

Glo

bal P

rodu

ctio

nB

ackb

one

GPC MercosurGreat Britain & IrelandGermany

Argentina

North AmericaNetherlands

India

RussiaThailand

Finland

Brazil

Key

App

licat

ion

Man

agem

ent

Cou

ntrie

s

Constant growth of delivery capacity in our main delivery

center in Voronezh

Industry

Energy

Healthcare

We have the Power to expand in Russia

2003 2009

Employees 470

49

Page 3: Russia - Application Management

Page 3 March-10 Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved.

Application Management Portfolio

Standard Processes and Tools

Experience and References

We are a global Player

Quality Management

Resources

Our Strengths

Page 4: Russia - Application Management

Page 4 March-10 Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved.

Logistics and Retail Finance SOX Customer Relationship Management

BusinessIntelligence and

Balanced Scorecards

Product Cycle ManagementArchiving

SRM Procurement Outsourcing

Electronic Data Exchange and

Interfaces

Business Content and Document Management

Manufacturing Executive Systems

Process Management and Automation

Human Resource Management

Test CenterWeb Services and Portals

IncidentManagement

OSD+CDPConcept

ProblemManagement

Enhancement Management

Operational Service Desk

ReleaseManagement

Support Desk

Configuration Management

Life Cycle Management

Business Intelligence

Service Level Management and Reporting

Knowledge Management

Resource Management

Global Portal/ SharePoint

Reporting Warehouse

Competence Framework

Administration and Monitoring

Our core Application Management Portfolio Elements are based on ITIL ® Service Management best practices

Page 5: Russia - Application Management

Page 5 March-10 Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved.

� Transferring of responsibility from CIO SAP units to Siemens IT Solutions and Services the SAP Application Management for companies of Siemens Russia has been done

� Extremely good team work done by all members of the entire project team lead to the outstanding success of this project. Very smooth execution of the project. The project was successfully completed by the end of May 2008

Summary

4 companies of Siemens Russia: Siemens,SEN, JV Electrozavod (Siemens Electrozavod Highvoltage Engineering (SEHE) and NSN

CustomersMore than 1,800 named users globally

Number of users

� More than 30 SAP® systems� 6 SAP application: SAP ERP 2005 (SD, MM, CS, PS, TR, CATS, FI, CO, AM, EC)� SAP BW 3.0, SEM- (BW-reporting, BW-planning, Solution Manager)� SAP R/3 4.6c� SAP ERP 2005 HR (HR- personnel administration, HR-Payroll)� SAP R/3 4.6c HR� SAP CRM / Concord 5.1� SAP Solution Manager (Help Desk, Central Monitoring system)� SAP Enterprise Portal

SAP Landscape

We support worldwide more than 500,000 users at more than 600 customers and are SAP Partner for 25 years

We currently operate 72 data centers, more than 50,000 servers, taking care of 1,800 managed applications on a global level

We stand for reliability, speed and long-lasting values

As a leading manufacturer we have profound industry knowledge

Siemens IT Solutions and Services is one of the World's top ten Outsourcing Providers

Page 6: Russia - Application Management

Page 6 March-10 Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved.

� Our Global Production Centers focus on technical service delivery, operational performance and efficiency, cost mitigation and automation

� Delivery of standardized application services

� Optimized processes and toolsets

Global Production Centers

� Our global network of Customer Service Organizations focus on establishing highly effective local customer interfaces

� Customer proximity and cultural fit

� Delivery of high value-add and customer-specific application services

Customer Service Organization

We are a global Player

Page 7: Russia - Application Management

Page 7 March-10 Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved.

System of Quality Management is very effectiveand important for Siemens

Six Sigma is a management philosophy which encourages the business to look at their processes as seen and felt by the customer.

Six

Sig

ma

� ISO certification

� CMMI certification for Test Center

� Siemens internal certifications

Audits are performed to ascertain the validity and reliability of information, and also provide an assessment of a system's internal control.

Quality audits are performed to verify the effectiveness of a quality management system. This is part of certifications such as ISO 9001 (External/Internal).

Cer

tific

atio

nA

udits

Page 8: Russia - Application Management

Page 8 March-10 Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved.

JulyJune OctOctSepSepAugAug

FY09

Mar Mar Apr Apr May May July

FY10

JuneWorking steps

Recruitment topic 1Recruitment topic 2Training PlanTravel & Visa order

Check communicationProvision of DocumentationEstablish accessEstablish finalCommunication

Preparation

Deal Announcement

team staffed

Quality approval

Knowledge TransferInitial educationProject specific educationOnsite education

Operational EnablingBackup, Process,Contacts implementation

Shadow Working

Business Enabling

Establish Value FlowSL Reporting

Phase 1Go Live

Lessons LearntTopic 2

Quality approval

Topic 1

Topic 2Topic 1

Quality approval

We always drive Standard Approaches during Transitions

Topic 1 Topic 2Our Transition Manager: xx Project Manager Customer: xx

Page 9: Russia - Application Management

Page 9 March-10 Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved.

Business Domain Expertise

Application Enhancement

Service Management

End of Lifecycle Management

TransitionConsulting Global Delivery

Automation & Tools

Service Improvement

Application Roadmap

Consolidation & Harmonization

Business Process Management

Enterprise Integration

Engagement &Transition

OperationalTransformation

ServiceTransformation

BusinessTransformation

BusinessTransformation

Bus

ines

s V

alue

Transformational Journey

CurrentOperating

Model

InterimOperating

Model

TargetOperating

Model

FutureModes ofOperation

Journey towards gain sharing Partnership

Page 10: Russia - Application Management

Page 10 March-10 Siemens IT Solutions and Services

Copyright © Siemens AG 2010. All rights reserved.

You want to know more? Just contact:

Andreas DegenhardtHead of Global Application ManagementSiemens AGSiemens IT Solutions and Services

Otto-Hahn-Ring 681739 MunichGermany

Phone: +49 (89) [email protected]/applicationmngt