Top Banner
REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. RSG, Inc. RESHAPE AMERICA OVERVIEW
14

Rsg Reshape

Nov 28, 2014

Download

Business

RSG/RESHAPE

RESHAPE is
Real
Economic
Security
Has
American
People
Engaged
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: Rsg Reshape

REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED. REAL ECONOMIC SECURITY HAS AMERICAN PEOPLE ENGAGED.

RSG, Inc.

R E S H A P EA M E R I C A

OVERVIEW

Page 2: Rsg Reshape

RESHAPE America PlanR.E.S.H.A.P.E.

RESHAPE exists to bring outsourced jobs back to America and provide employment to the unemployed and college students throughout the United States. Real

Economic

Security

Has

American

People

Engaged

Katie Waxer, President RSG, Inc. Atlanta, GA

Page 3: Rsg Reshape

RESHAPE America’s Executes…R.E.S.H.A.P.E.

2

PurPose

To provide companies with the best possible customer service and technical support.

Mission

To implement a proven plan for companies to keep attrition low and customer satisfaction high by executing the RESHAPE AMERICA strategy utilizing Americas unemployed and college students.

Vision

To create new jobs for Americas unemployed and college students by training, equipping and building leaders through quality call centers throughout the United States that support company’s core beliefs and values.

Page 4: Rsg Reshape

Why your company Needs the RESHAPE America Plan

R.E.S.H.A.P.E.

3

AmERicAS Exi St ing PRoblEm

Our nation has allowed other countries to thrive in the scientific and technological realm by:

• Outsourcing IT support and customer service jobs

• Outsourcing has created disgruntled customers experiencing bad service experiences.

• Outsourcing causes America to suffer from industrial and intellectual disarmament.

• Outsourcing has caused a lack of jobs in America.

• The rise of unethical acts of corporate America has created distrust among employers and employees.

PRo of of tHE PRoblEm

Call centers or help desks are not seen in a favorable light in America. For instance:

• Sit coms, commercials and web videos have been created to portray call centers incapable and uncaring when dealing with customers needs.

• Outsourced personnel do not speak the English language fluently causing customers to become frustrated.

• America’s economical growth has been halted due to outsourcing.

• Evidence of this problem is being documented daily in the news headlines.

“Many countries have not developed because

they are used to the wrong paradigm. These

are extremely hard to change and may take

generations to do. This is why poverty and

corruption prevail because they don’t know

any other paradigm. It is a matter of creating

and choosing other values. It can be done; it’s

within our capability. The longer we live with a

certain paradigm however, the harder it is to

break. We must accept the fact that if we want

to develop into our potential, we must always

be prepared to change. Sometimes we want to

change others rather than change ourselves. If

we are going to develop our children, employees

or society, we must lead them by example

always looking to improve, adjust and progress.

The final outcome of all our influence and

development of people is the creation of a safe

and healthy environment in a culture based on

values. We develop or create situations, failures

or successes by the way we develop people.”

Developing People Module on www.lared.org

Page 5: Rsg Reshape

RESHAPE America’s Strategy to Help Solve Americas Problem

R.E.S.H.A.P.E.

4

BrinG offshore-outsourced call centers back to the United States.

CoMBine on-the-job training with higher education through call center and help desk sourcing located close to college campuses.

ProViDe college students and the unemployed with employment opportunities.

TrAin and equip college students and the unemployed in the RESHAPE servant leadership principles.

uTiLiZe the most effective and emerging character training techniques to equip personnel to utilize their strengths to accomplish their highest work ethic and accomplishments.

How RESHAP E AmERicA Ac H iEvES tHE Solu t ion by EngAging youR comPAny

RESHAPE America will provide a training team of recruiters, technically skilled trainers, customer service trainers, character and servant leadership trainers and managers all who are skilled at team building, encouraging, mentoring, leading, and motivating in the hiring and human resource process. The RESHAPE America Plan will:

• Help your company recruit and hire the right team by utilizing America’s college students and unemployed.

• Train your new employees to promote from within for leadership positions.

• Set up a call center facility structured by the RESHAPE leadership strategy.

• Become a fully functioning support call center with trained, equipped employees within 90 days.

• Utilizing government grants to offset expenses to your company.

• Engage companies, communities, educational institutions and government agencies working together to RESHAPE

America.

Page 6: Rsg Reshape

THE BENEFITS YOUR COMPANY CAN RECEIVE BY THE RESHAPE AMERICA PLAN

R.E.S.H.A.P.E.

5

• Improve customer service for corporations.

• Instill altruistic values to employees during the training process and provide a sense of loyalty to meaningful work.

• Keep attrition low by making the call center business fun, high-energy and rewarding by open recognition, as well as contest and stock market environment.

• Corporations are experiencing a lack of talent nationally in certain industries. We can recruit the correct graduates with aptitudes in certain industries to be recruited into the correct role for their aptitudes.

• Supply jobs for baby boomers as the mentors/leaders/coaches of call center employees.

• Implement the servant-leadership model, where the employer is loyal to the employee so they remain loyal and perform at top performance levels.

• Test the aptitudes of call center employees to better market them to corporations after graduation.

• Create a cost-effective alternative for US companies to ship jobs overseas.

• Boost the economy by providing an influx of jobs.

• Promote the re-allocation of training dollars for technology jobs back to US workers. Too much money from US companies is being invested in foreign workers in foreign lands.

• The call center proposal could also be implemented in rural areas of the country where there are not enough jobs and the cost of living is lower.

• The corporations that outsource their call center work to RESHAPE as well as the graduates that have stuck with the program will both benefit because there will be an instant pool of graduates every 6 months that have been working in their environment already on the call center that we will recruit into the corporation in the right seat within the Corporate structure. (IE: Susie graduated in marketing and has been working on the call center for Dell Corp. Dell, put Susie in your marketing dept.) The call centers provide entry-level technical and non-technical customer service. We can pull from various departments of the college for both technical and non-technical needs.

• Politicians could authorize tax credits for American corporations that bring the overseas call centers back to the US.

“A new moral principle is emerging which

holds that the only authority deserving

one’s allegiance is that which is freely

and knowingly granted by the led to the

leader in response to, and in proportion

to, the clearly evident servant stature of

the leader. Those who choose to follow

this principle will not casually accept the

authority of existing institutions. Rather,

they will freely respond only to Individuals

who are chosen as leaders because they are

proven and trusted servants. To the extent

that this principle prevails in the future,

the only truly viable institutions will be

those that are predominantly servant-led.”

Robert K. Greenleaf

Page 7: Rsg Reshape

TECHNOLOGYThe RESHAPE team is experienced with providing Level I and Level II technical support, serving as team leads and managers, and providing multimedia technical training. Excerpts from a technical training FAQ are listed below:

R.E.S.H.A.P.E.

6

wHAt A RE tHE bEnEfi tS foR A cliEn t Signing tHE Sof t wARE con t RAct?

1. Free Software Upgrades

2. Public Manager Training Classes Are Available Every Other Week, Including Troubleshooting Issues And The Ability To Cover Any Software Issue.

3. Note: Hardware And Software Contract Expiration Dates Are Located On The Client Information Screen Within Salesforce.Com.

4. Note: Team Members Will Not Resolve Any Support Calls Outside Of A Signed Contract Or Per-Issue Payment.

How to oRdER REPlAcEmEn t REcEiP t PAP ER oR Ribbon

1. Navigate To Www.Hotsaucepos.Com

2. In The Menu At The Top Of The Screen, Hover Over Additional Products And Select Order Paper.

3. Select The Desired Quantity For Each Selection From The Items Listed.

4. Enter Billing And Shipping Information (If Different From Billing).

5. Select The Calculate Order Button. (*Free Shipping!)

6. Note: Be Sure That The Proper Paper Is Used For Each Printer. Thermal Paper And Regular Paper Are Not Interchangeable.

How to RE-Rou t E A nE t woRk PRin tER

1. Log In/Clock Into The Register As A Manager.

2. Select The Manager Button.

3. Select The System Button.

4. Select Redirect Printing.

5. Select The Buttons Corresponding To The Printer In Need Of Routing Adjustment.

6. (Example: To Route The Kitchen Print Jobs To The Local Printer, Select The Kitchen Printer On The Left And The Local Printer On The Right.)

7. To Disengage Printer Routing, Select The Printer That Was Previously Modified And The Printing Not Redirected Buttons.

8. Select The Close Button To Close The Window.

Page 8: Rsg Reshape

How to cAlibRAtE EAcH modEl

of REgiStER toucH ScREEn?

1. Elo Or Mintronix Touch Screen:

2. Exit To Windows

3. Double-Tap The Elo Icon On The Desktop.

4. If Not Present On The Desktop, Open The Elo Icon From The Control Panel.

5. Follow Prompts On The Screen.

6. G-Vision Touch Screen:

7. Exit To Windows

8. Double-Tap The Touchkit Icon.

9. Follow Prompts On The Screen.

10. Hold The Red-Green X Until It Stops Flashing:

11. First In The Lower Left Corner

12. Next In The Lower Right Corner

13. Third In The Upper Right Corner

14. Last In The Upper Left Corner

15. Dell Touch Screen:

16. Exit To Windows

17. Open The Control Panel

18. Select The Touchware Icon.

19. Follow Prompts On The Screen.

R.E.S.H.A.P.E.

7

Page 9: Rsg Reshape

ABOUT RESHAPERESHAPE is the non-profit business division of Recruiters Solutions Group, Inc.

R.E.S.H.A.P.E.

8

Recruiters Solutions Group, Inc, (RSG) is a recruiting, staffing and training company offering managed services for on boarding and off boarding contractors in the support industry.

While handling over 7,500 calls per month, we recognize that every call is related to company revenue and needs to be handled with the upmost urgency and care.

As our economy has seen a dramatic down turn, RSG has continued to experience growth with our support services.

In 2008, into 2009, RSG has acquired new help desk support business from many new companies. We attribute our success to our unique leadership and customer service.

bEnEfi tS of uSing RS g

(POS, Back Office, Configuration System Support Services)

• Proven track record of world class support

• Steward Leadership training model

• Ability to ramp up fast

• Flexible and easy to work with

• Over 40 years of combined work experience in call centers, sales, help desk, and support

Over the past 5 years, RSG Inc. has evolved into an industry leader in the 1st and 2nd level technical support, Point-of-Sale support, and the customer service arena. RSG has transitioned from being only focused on IT staffing to a diverse “client services” and “managed services” firm currently providing:

• Helpdesk support services

• Onsite Hardware support services

• System Staging Services

• Customer Service

• Consulting

• Traditional IT staffing services

• Installation Services

• Onsite Managed Support

• Outsourced Support

• After Hours Support

• Overflow Call Support

• Menu Management/Price Change Management

• Loyalty Program Support

Page 10: Rsg Reshape

ABOUT RSG FOUNDER AND PRESIDENTR.E.S.H.A.P.E.

9

kAt iE wAxERKatie Waxer is the founder and president of Recruiter Solutions Group, Inc. Ms. Waxer started RSG in 1998 on a small budget and has grown the company into a $5.2 million success. She is an innovative visionary that is dedicated to her passion to bring people and companies together to create a winning situation for all that partner with her company. The growth that RSG has experienced over the last two years is considered phenomenal.

First focusing on building the staffing and recruiting business, Ms. Waxer was successful in establishing a portion of the very competitive staffing and recruiting industry in Atlanta, Georgia. Her visionary and innovative strengths helped guide her to the great opportunities of changing the way support is performed, and into a level of service never before reached by other companies. Securing the outsourced contract for a mission-critical complex technical support/customer service accounts, is a true example of the ethic, culture and business acumen that Ms. Waxer possesses.

Prior to founding RSG, Ms. Waxer held various managerial and executive positions working with CEOs and other top leadership with large corporations in the Atlanta area. Her humble beginnings started as an entry-level recruiter at

Aerotek in 1994. It was here where she learned and developed the foundation of a great work ethic that is still used on a daily basis. Ms. Waxer worked her way up to an executive position with a start up firm, Tech Solutions, out of Charlotte NC, which she was an intricate part of the company’s growth into multiple locations across the US. It was during this period of time when Katie came to the realization that she possessed the skill set and confidence to form her own company, RSG Inc. in 1998.

Ms. Waxer earned a Bachelor of Science in Sociology from Louisiana Tech University in 1993. She is a Cornerstone Member of the Georgia Chamber of Commerce, a member of U.S. Senator Saxby Chambliss’ Leadership Council, and a Certified Member of the Woman Owned Business Enterprise National Council.

Page 11: Rsg Reshape

REFERENCESR.E.S.H.A.P.E.

10

“Ms. Waxer has worked in the staffing field for [16] years and owned RSG since 1998. Her company has operated at a profitable level every year since its opening and I believe Ms. Waxer has the capabilities to fulfill IT Staffing needs in the State of Georgia.”

Saxby Chambliss, United States Senate

“I value RSG’s responsiveness, sense of urgency and availability. Katie Waxer has taken my call after hours and responded professionally and promptly. Many of the problems that RSG handles on our account are revenue impacting and customer facing, so RSG serves in a business critical role.”

Sr. Director, IT Client Services, Chick-fil-A, Inc.

“Katie Waxer is an extraordinary leader, business partner and corporate citizen. Katie has a unique combination of creative, out-of-the-box thinking and old fashion values...a handshake is all I ever need. If you have a chance to work with Katie and her team at RSG, take it.....she will make sure you never regret it.” January 30, 2008

Timothy Mills, Director - Major Account Sales, Humana /

CompBenefits was a consultant or contractor to katie gore at

Recruiter Solutions Group Inc.,RSG WORLDWIDE

“Katie and her RSG Worldwide team were very professional and took the time to listen so to understand my organization’s current operating environment. They were not in a high pressure sales mode but conducted themselves as partners. Strong team that emphasizes value and strong positive relationships that serve both parties well.” February 4, 2008

Tom Grason, Sr. Manager, BellSouth was with another

company when working with Katie Gore at Recruiter

Solutions Group Inc.,RSG WORLDWIDE

“I used Katie’s company on a number of high profile projects as well as a co-sourcing arrangement. The results were great and the people top notch. Katie was always willing to work with us to meet our needs. I would recommend.” August 7, 2007

Top qualities: Great Results, Personable, Good Value

Dave Brattain hired Katie Gore as a IT Consultant in

2002

Katie is fair and has a lot of respect for her colleagues and subordinates. She has a way of inspiring others and leads by example. She is agressive and confident and works on what is important. She has an excellent understanding of the big picture and does not get mired down in small mundane details. She makes sure to get clients the very best candidates in a timely manner and always delivers even if it means that she work off hours into the night or weekends. She has a tremendous work ethic and when a client is in need she will not stop until she exceeds the clients expectations. Because Katie is so personable, she is able to discern the needs of the client but also the needs of the candidate. This really makes her a stellar recruiter knowing that personality fit is as paramount as skill and education. I would recommend Katie as an employer and I would also recommend her firm to any employer looking for consultants and/or permanent employees.” January 30, 2008

Nellie McGrath, Owner, EN McGrath Enterprises

reported to katie gore at Recruiter Solutions Group Inc.,

RSG WORLDWIDE

Page 12: Rsg Reshape

CORRESPONDENCER.E.S.H.A.P.E.

11

Page 13: Rsg Reshape

CORRESPONDENCER.E.S.H.A.P.E.

12

Page 14: Rsg Reshape

GROUPS AND ASSOCIATIONSR.E.S.H.A.P.E.

13

WBENC Woman Business Enterprise National Council

North Fulton Chamber of Commerce

U.S. Senator Saxby Chambliss Leadership Council

Member of Help Desk Institute

Cornerstone Member of Georgia Chamber of Commerce