Room Sales Control

ROOM SALES ROOM SALES CONTROLCONTROL

On-requestOn-request

Declare Reservation Manager (no Declare Reservation Manager (no more for reservation)more for reservation)

Wait-listWait-list

On-request, should channeled On-request, should channeled through the reservations supervisor through the reservations supervisor to confirm to confirm

Room StatisticsRoom Statistics

Reservation Office-is to prepare room Reservation Office-is to prepare room statistics of the hotel and other statistics of the hotel and other competitive hotels for purposes of competitive hotels for purposes of gauging the soundness of operations.gauging the soundness of operations.

Reports and Forms Required for Reports and Forms Required for Preparing Room StatisticsPreparing Room Statistics

1. Room Count Sheet (RCS)1. Room Count Sheet (RCS) 2. Room Sales Recapitulation2. Room Sales Recapitulation 3. Room Rack Slips3. Room Rack Slips 4. Registration Card (RC)4. Registration Card (RC) 5. Reservations Slip/Reservation Card5. Reservations Slip/Reservation Card 6. Change Rate Form6. Change Rate Form 7. Arrival/Departure record7. Arrival/Departure record

Rooms of StatisticsRooms of Statistics

Room nights – Total room nights and Room nights – Total room nights and beverage room nightsbeverage room nights

Room rates/revenueRoom rates/revenue Number of guests per nationality, per Number of guests per nationality, per

countcount

Occupancy percentage – Occupancy percentage – calculated as follows:calculated as follows:

Occupancy % = Occupancy % = Total rooms soldTotal rooms sold Total rooms available

Average room rate (P/$)= Total revenue Total rooms sold

Other Reports Needed Other Reports Needed

Commercial accounts productivity Commercial accounts productivity report (CARP)report (CARP)

Airline Bookings ReportAirline Bookings Report Report on Report on Sariling AtinSariling Atin

• Sariling Atin-Sariling Atin-meaning our very own is a meaning our very own is a package w/ special rate given to package w/ special rate given to Filipinos especially domestics travelersFilipinos especially domestics travelers

Breakdown o Number of Guest according tope ofBreakdown o Number of Guest according tope of• NationalityNationality• Type of accountType of account• Room type usedRoom type used

Monthly Rooms Statistics ReportMonthly Rooms Statistics Report• Breakdown of rooms for house useBreakdown of rooms for house use• Out of order roomOut of order room• Total available roomsTotal available rooms• Total roomsTotal rooms• Day useDay use• ComplimentaryComplimentary

Types of Account based on Source of Types of Account based on Source of BusinessBusiness

Commercial accountCommercial account Local travels (Filipinos)Local travels (Filipinos) Groups Groups Walk InsWalk Ins Travel agenciesTravel agencies Seminars/ConventionSeminars/Convention Airline CrewAirline Crew BalikbayanBalikbayan

Amendments in ReservationsAmendments in Reservations

Extensions of stay-old departure to new Extensions of stay-old departure to new departure datedeparture date

Early departure-from original departure Early departure-from original departure date to new departure datedate to new departure date

Room change-single or double, 1 to 2 Room change-single or double, 1 to 2 rooms or more and vice versarooms or more and vice versa

Walk-in-date of arrival until date of Walk-in-date of arrival until date of departuredeparture

Front Office Cashiering and AuditFront Office Cashiering and Audit

Cash – local currencyCash – local currency Credit Card –Visa and Master CardCredit Card –Visa and Master Card Foreign currencyForeign currency ChequesCheques Travelers’ chequesTravelers’ cheques Foreign chequesForeign cheques Debit cardsDebit cards Direct billingDirect billing

Data needed for approval includeData needed for approval include(credit application form)(credit application form)

Company/Organization profile – Company/Organization profile – ownership, size, purpose, history, addressownership, size, purpose, history, address

Financial standing – bank account history, Financial standing – bank account history, account balance, copy of financial account balance, copy of financial statement for the past 2-3statement for the past 2-3

References – hotels and suppliers who References – hotels and suppliers who have extended credit to this applicanthave extended credit to this applicant

List of signatories and specimenList of signatories and specimen

Dealing w/ Customers Concerns and Dealing w/ Customers Concerns and ObjectionsObjections

ACKNOWLEDGE THE PROBLEM

DIG FOR FACTS AND DETAILSWHAT, WHO, WHERE, HOW?

ACCEPT RESPONSIBILITY;APOLOGIZE IF AT FAULT

OFFER AN ALTERNATIVE/SOULUTION

CHECK CUSTOMER’S ACCEPTANCE OF

SOLUTION/STRATEGY

FOLLOW UP; GIVE THE GUESTA FEEDBACK

OFFER AN ALTERNATIVE/SOULUTION

Sources or Avenues for Rooms Sources or Avenues for Rooms ReservationReservation

LettersLetters Email or Internet AccessEmail or Internet Access FaxFax TelephoneTelephone In person In person Computer terminalsComputer terminals Call centersCall centers Global Distribution SystemGlobal Distribution System

Records ManagementRecords Management

CaseCase AlphabetizingAlphabetizing Indexing-is determining the order and Indexing-is determining the order and

format of the units in a name when format of the units in a name when alphabetizing.alphabetizing.

Unit-each part of a name is a Unit-each part of a name is a unitunit

The name Amparo Eugenio Santos has The name Amparo Eugenio Santos has three units.three units.

Partyshop Partyshop CommunicationsCommunications

PARTYSHOPPARTYSHOP COMMUNICATICOMMUNICATIONSONS

Partyshop Partyshop Manufacturers Manufacturers

PARTYSHOPPARTYSHOP MANUFACTERSMANUFACTERS

Raul Dynasty Raul Dynasty ComputerComputer

RAULRAUL DYNASTYDYNASTY COMPUTERCOMPUTER

Raul Dynasty Raul Dynasty DinerDiner

RAULRAUL DYNASTYDYNASTY DINERDINER

J.E. AckermanJ.E. Ackerman ACKERMAN J EACKERMAN J E

Janil SamsonJanil Samson SAMSON JANILSAMSON JANIL

M. Dolores SanchezM. Dolores Sanchez SANCHEZ M DOLORESSANCHEZ M DOLORES

Maria Dolores SanchezMaria Dolores Sanchez SANCHEZ MARIA SANCHEZ MARIA DOLORESDOLORES

Abbreviations of PersonalAbbreviations of Personal

Ma. Luisa L. GastonMa. Luisa L. Gaston GASTON MA LUISA LGASTON MA LUISA L

Liz TaylorLiz Taylor TAYLOR LIZTAYLOR LIZ

Billy Dee HawkinsBilly Dee Hawkins HAWKINS BILLY DEEHAWKINS BILLY DEE

Geo. Paul BedionesGeo. Paul Bediones BEDIONES GEO PAULBEDIONES GEO PAUL

Name of Business OrganizationsName of Business Organizations

Filinvest RealtyFilinvest Realty FILINVEST REALTYFILINVEST REALTY

Anna Wong StudiosAnna Wong Studios ANNA WONG STUDIOSANNA WONG STUDIOS

The Prudential BankThe Prudential Bank PRUDENTIAL BANK THEPRUDENTIAL BANK THE

El Toro Detective AgencyEl Toro Detective Agency EL TORO INDUSTRIESEL TORO INDUSTRIES

C H Detective AgencyC H Detective Agency C H DETECTIVE AGENCYC H DETECTIVE AGENCY

Hospital of ManilaHospital of Manila HOSPITAL OF MANILAHOSPITAL OF MANILA

The Daily StarThe Daily Star DAILY STAR THEDAILY STAR THE

Lyceum of the PhilippinesLyceum of the Philippines LYCEUM OF THE LYCEUM OF THE PHILIPPINESPHILIPPINES

Abbreviations in Business and Abbreviations in Business and Organization NamesOrganization Names

Carpets Ltd. Of PACarpets Ltd. Of PA CARPETS LTD OF PACARPETS LTD OF PA

Data Systems,Inc.Data Systems,Inc. DATA SYSTEMS INCDATA SYSTEMS INC

Dr. Pepper Bottling Co.Dr. Pepper Bottling Co. LT JOSON EQUIPMENT COLT JOSON EQUIPMENT CO

Ms. Sporting GoodsMs. Sporting Goods MS SPORTING GOODSMS SPORTING GOODS

N.J. Booth AgeN.J. Booth Age N J BOOTH AGEN J BOOTH AGE

Colgate Mfg. Corp.Colgate Mfg. Corp. COLGATE MFG CORPCOLGATE MFG CORP

SymbolsSymbols&& ANDAND

$$ DOLLAR or DOLLARSDOLLAR or DOLLARS

## NUMBER OR POUNDSNUMBER OR POUNDS

%% PERCENTPERCENT

Symbols in Business and Symbols in Business and Organization NamesOrganization Names

#One Cellular Phones#One Cellular Phones NUMBER ONE CELLULAR NUMBER ONE CELLULAR PHONESPHONES

1 # Hamburger Store1 # Hamburger Store 1 POUND HAMBURGER 1 POUND HAMBURGER STORESTORE

5858THTH Street Mall Street Mall 58 STREET MALL58 STREET MALL

$ Saver Shopping $ Saver Shopping CenterCenter

DOLLAR SAVER DOLLAR SAVER SHOPPING CENTERSHOPPING CENTER

Systems For Organizing Paper Systems For Organizing Paper RecordsRecords

Select equipment and supplies essential Select equipment and supplies essential for the storage and maintenance of paper for the storage and maintenance of paper recordsrecords

Follow efficient procedures for planning, Follow efficient procedures for planning, establishing and maintaining files for establishing and maintaining files for paper recordspaper records

Identify the steps in alphabetic system Identify the steps in alphabetic system entry and storageentry and storage

Alphabetic System Entry and Alphabetic System Entry and StorageStorage

System EntrySystem Entry Cross-ReferenceCross-Reference System StorageSystem Storage Storage DocumentationsStorage Documentations