Robbins eob9 inst_ppt_16

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Organizational Changeand Development

Chapter 16

Essentials of Organizational Behavior, 9/e

Stephen P. Robbins/Timothy A. Judge

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After studying this chapter, you should be able to:

1. Describe forces that act as stimulants to change

2. Contrast two views of change3. Summarize Lewin’s three-step change

model4. Describe factors that lead to resistance to

change and how resistance can be reduced

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After studying this chapter, you should be able to:

5. Explain the values underlying most organizational development (OD) efforts

6. Contrast continuous improvement and process reengineering

7. Describe potential sources of, and ways of managing, work stress

8. List characteristics of a learning organization 9. Explain how organizational change may be

culture-bound

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Forces for Change

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Change Agents

• Persons in organization responsible for managing change activities

• Can be managers or nonmanagers, current employees, newly hired employees or outside consultants

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“Calm Waters” Simile

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Lewin

• Unfreezing can be achieved by: Increase driving forces that direct behavior

away from the status quo Decrease restraining forces that hinder

movement from the existing equilibrium Combine the two above approaches

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“White-Water Rapids” Simile

• Stability and predictability don’t exist

• No occasional and temporary disruptions in the status quo, happens all the time

• Face constant change, bordering on chaos

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Resistance to Change

• Habit

• Security

• Structural Inertia

• Limited Focus of Change

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Overcoming Resistance to Change

1. Education and Communication

2. Participation

3. Building Support and Commitment

4. Selecting People who Accept Change

5. Coercion

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Organizational Development

• Respect for People

• Trust and Support

• Power Equalization

• Confrontation

• Participation

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OD Interventions

• Sensitivity Training

• Survey Feedback

• Process Consultation

• Intergroup Development

• Appreciative Inquiry

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Contemporary Issues

• How are changes in technology affecting the work lives of employees?

• How do I reduce stress among my work staff?

• How do managers create organizations that continually learn and adapt?

• Is managing change culture-bound?

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Technology in the Workplace

• Continuous Improvement Process – recognizes that good isn’t good enough and performance should be improved upon; constant reduction in variability

• Process Reengineering – How you would do things if you could start over from scratch

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Stress

• Dynamic condition in which an individual is confronted with an opportunity, constraint, or demand related to what he desires and for which the outcome is perceived to be both uncertain and important

• Managing Stress Organizational: Employee Selection, Organizational

Communication, Goal-setting Programs, Job Redesign Personal: Counseling, Time Management, Physical

Activity

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Creating a Learning Organization

• An organization that has developed the continuous capacity to adapt and change

• Single-loop learning – when errors are detected, the correction process relies on past routines and present policies

• Double-loop learning – when an error is detected, it’s corrected in ways that involve the modification of the organization’s objectives, policies and standard routines

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Characteristics of Learning Organization

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Learning Organizations

• Remedy for three inherent problems in organizations Fragmentation Competition Reactiveness

• How to make a firm a learning organization Establish a strategy Redesign the organization’s structure Reshape the organization’s culture

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Managing Change: It’s Culture Bound

• Cultures influence answers to: Do people believe change is possible? If it’s possible, how long will it take to bring about? Is resistance to change greater in some cultures than

in others? Does culture influence how change efforts will be

implemented? Do successful idea champions do things differently in

different cultures?

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Implications for Managers

• The need for change encompasses almost all the concepts within OB

• The real world is turbulent, requiring organizations and their members to undergo dynamic change if they are to perform at competitive levels

• Managers must continually act as change agents

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Summary

1. Described forces that act as stimulants to change

2. Contrasted two views of change3. Summarized Lewin’s three-step change

model4. Described factors that lead to resistance

to change and how resistance can be reduced

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Summary

5. Explained the values underlying most organizational development (OD) efforts

6. Contrasted continuous improvement and process reengineering

7. Described potential sources of, and ways of managing, work stress

8. Listed characteristics of a learning organization 9. Explained how organizational change may be

culture-bound